the advertising standards authority of south africa...
TRANSCRIPT
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THE ADVERTISINGSTANDARDS AUTHORITY
OF SOUTH AFRICA(ASA)
Selloane Khosi (Senior Consultant: Dispute Resolutions)
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Basic outline
• History of ASA• Purpose of ASA• Process and powers of enforcement• General information (Basic rules)• Current challenges• SA Gambling and the ASA?
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ASA history in a nutshell
• Established 1968• Tri-partheid agreement
• Marketers• Advertisers• Media owners
• Agreed to set of rules and procedures toenforce such rule
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… why bother?
• Legislation traditionally not concernedwith more subjective or “trivial” issues
• Legislation often slow and costly
• No consumer confidence means nobusiness
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HISTORY:
Our efforts have been recognised both locallyand internationally:
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Purpose of the ASA
• Two main purposes: protect consumers, andensure fair play among competitors
• Platform for arbitration in such conflicts
• Complement (not replace) legislation
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NOT… purpose of ASA
• Contractual disputes
• Quality of product / service
• Legitimacy of business practices
• Political advertising
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The ASA of SA
• Independent• Funded by advertising industry (NO
Government contribution)• Works closely with government, statutory
bodies, consumer / industry organisations• ECT-Act officially recognises ASA (CONSUMER
PROTECTION ACT??)• Global relevance (EASA)
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… Seen in CONTEXT
ConsumerprotectionConsumerprotection
Litigation(after harm as
occurred)
Litigation(after harm as
occurred)
Legislation bygovernment
(Preventative)
Legislation bygovernment
(Preventative)
Consumer activism(social media, press,
boycotts)
Consumer activism(social media, press,
boycotts)
Self Regulation(ASA, Industry bodies)
Self Regulation(ASA, Industry bodies)
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Support for ASA System• Association for Communication and
Advertising• Association for Savings and
Investments• Association for South African Travel
Agents• Cinemark• Cosmetic Toiletry & Fragrance
Association• Furniture Trader’s Association• Health Products Association• Hospital Association• Industry Association for responsible
Alcohol Use
• Marketing Association of South Africa• National Association of Broadcasters• Out of Home Media• Pet Food Industry• Print Media SA• Printing Industries Federation• Retail Motor Industry Organisation• Self-Medication Manufacturers’
Association• South African Optometric Association• Vocation Ownership Association of
SA
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International Recognition• Austria• Belgium• Czech Republic• Denmark• Finland• France• Germany• Greece• Hungary• Ireland• Italy• Luxembourg• Netherlands
• Portugal• Russia• Slovak Republic• Slovenia• Spain• Sweden• Switzerland• Turkey• United Kingdom• Canada• New Zealand• South Africa
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Complaint handling process
• Criteria for “valid” complaint• Obtain official response (3 / 5 days)• Present to Directorate for decision• If necessary – obtain opinion• Ruling issued and published on website
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Enforcement of rulings
• Through media members (Including printmedia and broadcast media)
• Members will withdraw advertising atissue (e.g. ECT Act)
• Ad Alert• Additional sanctions possible
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Levels of decision-makingFinal AppealCommittee
Advertising StandardsCommittee
Advertising IndustryTribunal
Directorate
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Our “teeth”:
• Forced removal of ad (where we havemembership base)
• Forced pre-clearance of advertising• Adverse publicity / summarised ruling• Refusal of advertising space
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GENERAL PRINCIPLESOF THE CODE OF
ADVERTISINGPRACTICE
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Offensive Advertising
• Advertising may not cause serious,widespread or sectoral offense
• The fact that it is offensive to some does notautomatically justify removal
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Gender
• Do not exploit or objectify any particulargender in an unjustifiable manner.
• Negative gender portrayal (entrenching astereotype) is a big NO-NO
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Children
• Should not exploit credulity or lack ofexperience
• Should not create impression that certainsurroundings / actions are safe when they arenot
• No sexual innuendo
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Misleading Claims
• May not mislead by, inter alia, ambiguity,omission or exaggeration.
• Keep in mind disclaimers and “correctingmisleading impression”
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Substantiation
• If you claim it, you have to prove it
• “Proof” must either emanate from, OR beevaluated by and independent, credibleexpert in the relevant field.
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Legality
• Advertisements should not contain anythingwhich might lead or lend support to criminalor illegal activities, nor should they appear tocondone such activities.
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Safety
• Do not depict or encourage reckless and / orunsafe behaviour.
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Comparative advertising
• Is allowed, BUT:– Careful of trademarks– Substantiate claims– Don’t disparage– Don’t exploit goodwill of another company
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SPECIALIST APPENDICES
• Appendix A - Liquor• Appendix B - Cosmetics• Appendix C - Direct Marketing Ads• Appendix D - Weight loss• Appendix E - Breast milk subs &
bottles / teats• Appendix F - Timeshare
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SPECIALIST APPENDICES
• Appendix G - Environmental claims• Appendix H - Coll. Investments• Appendix I - Pet food• Appendix J - Food & beverage
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Recent challenges
• Pornographic content downloads
• Miracle healing claims
• Increase in threats of litigation
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Gambling and the ASA?
• Currently not provided for in terms of the ASACode.
• In future, a co-regulatory approach couldapply, provided that the ASA is not asked tostep outside of its scope or mandate (i.e. Wecan’t help enforce existing legislation)
• Some ASAs across the globe make provisionfor such rules already:
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UK Scenario
Among others, gambling ads may not:• Portray or condone irresponsible gambling behaviour• Appeal to under 18s (reflect as cool)• Suggest gambling as solution for financial concerns
or an alternative to employment• Exploit susceptibilities or credulity of vulnerable
people (including children)• Link gambling to seduction, sexual success or
enhanced attractiveness
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Some local examples:
• African Palace Online Casino
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Where to reach ASA:
• ASA: www.asasa.org.za»(011) 781-2006 [tel]»(011) 781-1616 [fax]»[email protected]