the area agency on aging of northwest arkansas

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The Area Agency on Aging of Northwest Arkansas

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The Area Agency on Aging of Northwest Arkansas. We are a non-profit organization serving 9 Counties in Northwest Arkansas. Baxter Benton Boone Carroll Madison. Marion Newton Searcy Washington. Agency Programs. Advocacy Case Management In-Home Services Housing - PowerPoint PPT Presentation

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Page 1: The Area Agency on Aging of Northwest Arkansas

The Area Agency on Agingof Northwest Arkansas

Page 2: The Area Agency on Aging of Northwest Arkansas

We are a non-profit organization serving 9 Counties in Northwest Arkansas

• Baxter

• Benton• Boone• Carroll• Madison

• Marion• Newton• Searcy• Washington

04/19/2023

Our mission is to commit financial and human resources to enhance the lives of the Northwest senior community.

Page 3: The Area Agency on Aging of Northwest Arkansas

Agency Programs• Advocacy• Case Management• In-Home Services• Housing• Senior Center Services• Adult Day Care• Caregiver Programs• Non-durable Medical Supplies• Ombudsman• Personal Emergency Response• Family Caregiver• Community Support

04/19/2023

Page 4: The Area Agency on Aging of Northwest Arkansas

• The AAANWA has a put together a wide range of programs that helps to enhance the lives of those that want to remain in a home and community based setting. We care for the elderly, veterans, and Medicaid clients.

• As an Area Agency on Aging we are responsible for advocating for the elderly and providing programs and services to them.

• The success of our Agency depends upon our ability to market the programs and services we provide to our clients.

•  As a non-profit, we have programs and services that are available under program guidelines for the specific clients that are targeted by the grant.

• We also have programs and services that are fee for service that we depend on to keep our agency solvent.

• We have goals for both programs and services and unless we reach those goals, we are not fully successful at what we do in getting services to the clients.

• In other words, we have a break even point and if we do not reach that point, we will not have sufficient funding to operate that program, service or even the agency.

04/19/2023

Page 5: The Area Agency on Aging of Northwest Arkansas

AAANWA Network

Case Management

In-Home Services

AAANWA

Housing

Senior Activity Centers

Page 6: The Area Agency on Aging of Northwest Arkansas

In-Home Services• 13 Registered Nurses• 9 Case Workers• 9 Support Staff• 477 In-Home Care Assistants• 856 Clients

04/19/2023

Page 7: The Area Agency on Aging of Northwest Arkansas

04/19/2023

Personal Care - Medicaid• Performs medically necessary tasks pertaining to a client’s

functional abilities which enable the client to be treated on an outpatient basis rather than an inpatient basis. Personal care services must be supervised by a registered nurse to assure that the services are completed accurately and appropriately.

• Personal Care services are primarily based on the assessed physical dependency need for “hands-on” services with the following activities of daily living: eating, bathing, dressing, personal hygiene, toileting and ambulating.

• Prior authorization is required for clients under the age of 21.

• Maximum hours: 64 per month.

Page 8: The Area Agency on Aging of Northwest Arkansas

04/19/2023

Personal Care – Private Pay• The Private Pay Program provides in home care to

individuals who are not Medicaid/ElderChoice eligible and are willing to pay for the services. Private Pay services are available to persons 60 years of age or older, or disabled over the age of 21.

• The client and the RN will determine what services will be provided and when.

• An initial deposit equal to one month’s service is required. The actual billable rate is $16.76 per hour with a 2 hour minimum service limit.

• When LTC insurance is present, the client pays the AAA and seeks reimbursement from the insurance company.

Page 9: The Area Agency on Aging of Northwest Arkansas

04/19/2023

Personal Care – Veterans Administration• The VA program offers certain home and community based

services as an alternative to nursing home placement. These services are available to the individuals determined eligible by the Veterans Administration

• Number of hours/frequency is determined by the VA Social Worker

• Services may include home health (personal care), homemaker and respite.

• The VA care plan must be followed exactly for the AAA to be reimbursed for the services.

Page 10: The Area Agency on Aging of Northwest Arkansas

04/19/2023

Case Management20 Care Coordinators and Support Staff

Programs• State Case Management• Targeted Case Management• Counseling Support Management• Intense Transition Management• Veteran-Directed Home & Community-Based Services• SHIP/MIPPA• Mental Health• Legal Services• Outreach and Community Education• Information and Assistance

Page 11: The Area Agency on Aging of Northwest Arkansas

04/19/2023

Case Management (Care Coordination)

• Since the Older Americans Act (OAA) was passed in 1965, the Administration on Aging (AoA) has provided services to elderly Americans, helping them maintain independence and remain in their own homes. Through its “Aging Services Network,” including State Units on Aging (SUAs), Area Agencies on Aging (AAAs), and tribal partners, AoA works to provide services designed to mitigate the effects of declining physical health and functioning experienced by frail older adults.

•  Case management or care coordination is an activity that assists individuals in gaining and coordinating access to necessary care and services appropriate to the needs of the individual. Care Coordinators assist in accessing all medical, social, educational and other services appropriate to the individual needs of the person served.

Page 12: The Area Agency on Aging of Northwest Arkansas

04/19/2023

State Case Management (Client Representation)

• Eligibility – This population consists of people age sixty (60) and older who have a need for coordination of multiple services and/or other resources and referrals.

• Funding Source – State Aging Services• Purpose – An activity under which a client’s needs are assessed and

services to meet those needs are either provided directly by the client representative (case manager) or arranged for in an organized and consistent manner. Client Representation includes, but is not limited to, such things as outreach, referral for legal assistance, providing information on and determining eligibility for public benefits such as QMB and SMB, assisting with completion of paperwork, attending meetings on behalf of clients, and information and assistance.

Page 13: The Area Agency on Aging of Northwest Arkansas

04/19/2023

Targeted Case Management

• Eligibility – People age 60 and older who are participating in ElderChoices, SSI or AR Seniors Medicaid

• Purpose • To provide supportive care to medically needy individuals to

enable them to remain independent in the community. • Our staff assists beneficiaries in accessing all medical, social,

educational and other services appropriate to the beneficiary’s needs.

• These clients typically have no reliable or available supports to assist them in gaining access to the necessary care and services they need.

• Division – DAAS

Page 14: The Area Agency on Aging of Northwest Arkansas

Family Caregiver• Support Counseling• Caregiver Workshops• Respite Grants• Information and Education for Caregivers

04/19/2023

Page 15: The Area Agency on Aging of Northwest Arkansas

04/19/2023

Hospital to HomeThe Hospital to Home Transition Program is designed to help patients manage their healthcare with the support of a Health Coach. Participation in the program provides you with the necessary tools to better manage your healthcare, and reduces hospital readmissions and emergency room visits.

Candidates in our nine county area must meet the following criteria:• Medicare and/or Medicaid beneficiary• Aged 60 or older

And, diagnosis of one or more of the following illnesses:• Acute Myocardial Infarction (AMI)• Congestive Heart Failure• Chronic Obstructive Pulmonary Disease• Pneumonia and other Respiratory Illnesses• Urinary Tract Infection• Altered Mental Status but not Dementia/Alzheimer’s Primary

Page 16: The Area Agency on Aging of Northwest Arkansas

04/19/2023

ElderChoices• About: ElderChoices is an Arkansas Medicaid home and

community-based waiver program designed for the elderly population. ElderChoices, approved effective August 1, 1991, is designed for persons who due to physical, cognitive or medical reasons, require a level of assistance that would have to be provided in a nursing facility, if it were not for the services offered through this program. The major goal of this program is to provide services that assist eligible persons to remain in their homes or live with family in order to prevent or delay institutionalization

Page 17: The Area Agency on Aging of Northwest Arkansas

04/19/2023

ElderChoicesServices offered: Homemaker, Chore, Home Delivered Meals, Personal Emergency Response System (PERS), Adult Day Care, Adult Day Health Care, Respite, Adult Family Homes, Adult Companion• Criteria: To qualify for ElderChoices, you must

• Be age 65 or older• Meet nursing home admission criteria at the intermediate level• Meet established financial criteria• Have a medical need for at least one of the ElderChoices

services

• Division: DAAS

Page 18: The Area Agency on Aging of Northwest Arkansas

04/19/2023

Alternatives for Adults with Physical Disabilities

• About: A Medicaid home and community-based program that provides attendant care and environmental modification services to individuals age 21 through 64 who meet the criteria for intermediate nursing home care. The individual’s income should be less than 300% of poverty and meet the resource limits for Medicaid. Persons who qualify may also receive regular Medicaid benefits. Individuals must be able to supervise their service providers whom they may choose from the list of eligible providers

• Services offered: Attendant Care, Environmental Accessibility Adaptation, Case Management and Counseling Support

• Criteria: Between ages 21 and 64

Declared physically disabled through SSA/SSI or medical review team

Financially Eligible

Meets Eligibility for Intermediate Level Nursing Home Placement• Division:DAAS

Page 19: The Area Agency on Aging of Northwest Arkansas

04/19/2023

Counseling Support Management

• Eligibility – People who are receiving the Alternatives for Adults with Physical Disabilities Program

• Purpose • To provide supportive care to medically needy individuals to

enable them to remain independent in the community. • Our staff assists beneficiaries in accessing all medical, social,

educational and other services appropriate to the beneficiary’s needs.

• These clients typically have no reliable or available supports to assist them in gaining access to the necessary care and services they need.

• Division – DAAS

Page 20: The Area Agency on Aging of Northwest Arkansas

04/19/2023

Money Follows the Person• A federal initiative to help states reduce their reliance on

institutional care for people needing long-term care.• Expands options for elderly people and individuals with

disabilities to receive care in the community• It requires 90 consecutive day institutional stay• 1 Day on Medicaid• Lasts 365 days per participant • Helps Adults with Physical Disabilities ( AAPD), DDS

(ACS),Elderly (EC), Assisted Living (ALF) and• Mentally III (0)441S• Nursing home patients can self refer or others can refer• DAAS gives the referral to the AAANWA

Page 21: The Area Agency on Aging of Northwest Arkansas

04/19/2023

Veteran-Directed Home & Community Based Services

• Eligibility – Eligible participants are veterans with medical benefits and referred by the VA Medical Center Social Worker staff.

• Funding Sources – Veterans Administration (VA) Fee For Service• Purpose –This person centered, client directed program is served by Care

Managers who initiate care by conducting the Minimum Data Set – Home Care, Inter RAI (MDS-HC) assessment and translating that information into the hours of care determination tool. By assisting clients to develop a cash expenditure plan to determine their use of the monthly financial resource and general case management services, nursing home placement is delayed or avoided. The Community Living Coordinator and Care Managers work with AAA Payment Services, LLC, which is assisting with the fiscal management of the monthly financial award. The benefits of this program are twofold: participants who want to stay in their own homes are able to do so and the VA saves the expense of providing nursing home care.

Page 22: The Area Agency on Aging of Northwest Arkansas

04/19/2023

Senior Health Insurance Information Program (SHIIP)

• Eligibility – Any person seeking assistance with Medicaid and /or Medicare insurance benefits.

• Funding Sources – Administration on Aging and Centers for Medicare and Medicaid Services

• Purpose – Primarily Medicare Part D benefits counseling through individual sessions and group events. Case Management staff completed the training required to attain Certified Medicare Benefits Counselor’s status. The counseling provided includes clarification of Medicare, Medicaid, Medicare Savings Plans, Low Income Subsidy Programs, problem solving, eligibility for public benefits programs, military benefits, and long term care among other topics.

• Division: AAANWA

Page 23: The Area Agency on Aging of Northwest Arkansas

04/19/2023

Mental Health Referrals

• Eligibility – This population consists of people age sixty (60) and older who have a need for coordination of multiple services and/or other resources and referrals.

• Funding Sources – Not Applicable• Purpose – Encourage mental health awareness, diagnosis

of problems, and treatment to improve the quality of life of older and disabled people. Mental Health Referrals also include encouragement to reduce isolation, combat lethargy and apathy, and engage older adults in socialization experiences.

Page 24: The Area Agency on Aging of Northwest Arkansas

04/19/2023

Legal Assistance

• Eligibility – This population consists of people age sixty (60) and older who have a need for coordination of multiple services and/or other resources and referrals.

• Funding Sources – Title IIIB• Purpose – Legal advice, counseling and representation

provided by an attorney, paralegal, or other person under the supervision of an attorney. Case Managers make the referrals to the contracted agency and follow through until the issue is resolved. Case Managers often assist with the required documentation and contacts to additional resources to facilitate efficient handling and a timely resolution.

Page 25: The Area Agency on Aging of Northwest Arkansas

04/19/2023

Outreach

• Eligibility – This population consists of people age sixty (60) and older who have a need for coordination of multiple services and/or other resources and referrals.

• Funding Source – State Aging Services• Purpose – To reach uninformed segments of the target

population within the service area to educate about the available services and resources that are designed to maintain beneficiaries at home and preclude or postpone institutionalization.

Page 26: The Area Agency on Aging of Northwest Arkansas

04/19/2023

Information and Assistance

• Eligibility – This population consists of people age sixty (60) and older who have a need for coordination of multiple services and/or other resources and referrals.

• Funding Source – State Aging Services & Title IIIB• Purpose – To include providing information to a client

about available public or voluntary services/resources and/or linkage to ensure the service will be delivered to the client. I&A may include advocacy or contact with the provider and/or family member on the client’s behalf. Referral involves a full assessment of the person and their informal support system in their own environment.

Page 27: The Area Agency on Aging of Northwest Arkansas

Community Support Program

04/19/2023

This program provides assistance to senior center staff and local communities to implement health and wellness programs to area seniors. • Health Promotion Programs

• Evidence Based Programs

• Educational Programs

• Fun and Active Events

Page 28: The Area Agency on Aging of Northwest Arkansas

Community Support Program

04/19/2023

Health Promotion Programs - These programs encourage and promote healthy life styles to reduce the risk for chronic and preventable conditions and to improve function among physically and /or mentally impaired older adults.

Page 29: The Area Agency on Aging of Northwest Arkansas

04/19/2023

Community Support ProgramEvidence Based Programs• Peer Exercise Program Promotes

Independence (PEPPI)• Be Well – Live Well (Chronic Disease Self

Management Program)• A Matter of Balance (Fall Prevention) • Super Noggin (Brain Fitness)• Arthritis Foundation Walk with Ease, Tai

Chi and Exercise Programs• Silver Sneakers• Diabetes Self-Management Education –

Pilot Program in Boone County

Page 30: The Area Agency on Aging of Northwest Arkansas

04/19/2023

Community Support Program

AAANWA is transitioning traditional senior activity centers into senior activity and wellness centers. In order to make the transition centers must offer a variety of programs in the 7 aspects or dimensions of wellness.

The 7 dimensions of wellness are:• Social• Physical• Intellectual• Emotional• Vocational• Spiritual• Environmental

Page 31: The Area Agency on Aging of Northwest Arkansas

04/19/2023

Community Support ProgramEducational Programs• Silver Haired Legislative Session• Nutrition Education• Mental Health Education• Many other Educational Programs

Page 32: The Area Agency on Aging of Northwest Arkansas

Community Support Program

04/19/2023

Fun and Active Events• Northwest Arkansas Senior Games• Beanbag Baseball Tournaments• Wii Bowling Tournaments

Page 33: The Area Agency on Aging of Northwest Arkansas

Housing

• 13 Senior Housing Apartment Complexes• 282 Apartments• 10 Different Communities

Page 34: The Area Agency on Aging of Northwest Arkansas

Housing

• Eligibility• To qualify for housing, the head of the household must be 62 years

of age or older (currently 55+ at Bull Shoals and Gravette)• The household must fall within the HUD Housing income

guidelines for the county in which the apartment is located.

• Located in the following counties:• Benton County

• Dixieland Gardens Senior Housing in Rogers• Miller Place Senior Complex in Rogers• Osage Heights Senior Complex in Bentonville• Billy V. Hall Senior Complex in Gravette• North Arkansas Senior Housing of Gravette• Flint Creek Apartments in Gentry

04/19/2023

Page 35: The Area Agency on Aging of Northwest Arkansas

Housing

• Locations continued:• Baxter County

• Willowbrook Senior Housing in Mountain Home

• Carroll County• Oak Hills Senior Housing in Green Forest• Ozark Meadows Apartments in Berryville• Ozark Meadows II in Berryville

• Marion County• Fallen Ash Senior Complex in Flippin• North Arkansas Senior Housing of Bull Shoals

• Washington County• White River Senior Complex in Elkins

04/19/2023

Page 36: The Area Agency on Aging of Northwest Arkansas

Senior Center Services 9 Full-Time Senior Activity & Wellness Centers, 10 Full-Time Senior Activity Centers, 7 Part-Time Senior Activity Centers, 2 Service Providers with 71 Staff• 242,962 Congregate Meals Served• 341,697 Home Delivered Meals Served• 341,239 Hours of Socialization• 62,611 One-way Trips of Transportation

Page 37: The Area Agency on Aging of Northwest Arkansas

04/19/2023

Senior Center Services• Congregate Meal – A hot or other appropriate meal served to an eligible person in a

group setting at a congregate meal site.

Unit = 1 meal

• Socialization – Facilitation of client’s involvement in activities to promote social interaction and reduce social isolation. This may be accomplished through activities, which provide personal enrichment; health, wellness and exercise programs; satisfying use of leisure time, and development of new skills and knowledge.

Unit = at least one (1) hour with no maximum

• Transportation – Transporting a client from one location to another by public or private vehicle so the client has access to needed services, care or assistance, supportive services or nutrition services.

Unit = One, one-way trip

• Home Delivered Meal – A hot or other appropriate meal delivered to the residence of a homebound individual who through a needs assessment has been determined eligible.

Unit = 1 meal

Page 38: The Area Agency on Aging of Northwest Arkansas

Adult Day Centers

Baxter House Adult CenterBoone County Adult Day Care

04/19/2023

Page 39: The Area Agency on Aging of Northwest Arkansas

04/19/2023

Adult Day Centers

• Adult Day Care facilities are licensed by the Office of Long-Term Care (OLTC) to provide care and supervision to meet the needs of four (4) or more functionally impaired adults for periods of less than twenty-four (24) hours, but more than two (2) hours, in a place other than the client’s own home.

• The effects of dementia, Alzheimer’s, stroke, etc., may result in a senior adult no longer

able to stay by oneself but not quite ready for a nursing home.

• The Adult Day Care is a contracted service with the Northwest Arkansas Economic Development District, Inc., to provide the service in Boone and Baxter counties of Arkansas. The service first began in 1985 in Baxter County with the addition of Boone County in 1989 and continues to be rewarding for family caregivers and the communities.

• Definition – To provide respite to caregivers for clients who cannot be left alone but who are not quite ready for institutionalization.

• Purpose – To provide loving supervision, mental stimulation, mobility exercises, meals, transportation and care while the caregiver relaxes, runs errands or continues to work.

Unit = One hour

Page 40: The Area Agency on Aging of Northwest Arkansas

Ombudsman

• 1 Full-time Ombudsman• 3 Certified Back-up Ombudsman• 1 Part-time Certified Volunteer Coordinator• 17 Certified Volunteer Ombudsman• 2000 individuals served• 78 facilities with 5500 certified beds

Laraine Lamb, Regional Ombudsman

04/19/2023

Page 41: The Area Agency on Aging of Northwest Arkansas

04/19/2023

Ombudsman Advocacy and Resident Rights

• The Ombudsman Program of Area Agency on Aging of Northwest Arkansas serves individuals residing in 78 long-term care facilities in the counties of Baxter, Benton, Boone, Carroll, Madison, Marion, Newton, Searcy and Washington . The Ombudsman investigates concerns and complaints voiced and always advocates for the rights of people residing in nursing homes, assisted living and residential care communities.

• Resident Rights and advocacy for these rights is the primary focus of the program. Many people do not have family or friends who visit them and they are fearful to voice concerns…the Ombudsman can step up and do this for them.

• The Ombudsman also makes routine visits to the facilities, attends resident council meetings, encourages development of family councils at facilities, provides in-service trainings to facility staff and educates the public on the Ombudsman program.

 

Page 42: The Area Agency on Aging of Northwest Arkansas

04/19/2023

Volunteer Ombudsman Program

• Volunteerism is important to the success of the program. Currently we have 17 volunteers in our 9 county region that visit facilities just 2-4 hours per week. When a resident informs a volunteer of a problem, the volunteer reports this to the Regional Ombudsman who then investigates and resolves.

• Volunteers are certified by the state of Arkansas as Certified Volunteer Ombudsmen who receive quarterly training, education and sharing with other volunteers and the Regional Ombudsman and the Volunteer Coordinator.

• Area Agency on Aging of Northwest Arkansas piloted the first Certified Volunteer Ombudsman program in the state of Arkansas in 2001.

• To learn how to become a Volunteer Ombudsman, please contact 870-741-1144 at AAA’s Harrison office or 479-273-9424 at AAA’s Bentonville office.

•  

Page 43: The Area Agency on Aging of Northwest Arkansas

04/19/2023

Ombudsman Volunteers

• Our Certified Volunteer Ombudsmen are a very important element of the Ombudsman program.

Page 44: The Area Agency on Aging of Northwest Arkansas

Non-Durable Medical Supplies

04/19/2023

We offer a variety of incontinence products and non-durable medical equipment. The Area Agency on Aging of Northwest Arkansas bills Medicaid for allowable items and is Medicare Accredited to bill Medicare for commodes, canes, crutches and walkers.

Page 45: The Area Agency on Aging of Northwest Arkansas

04/19/2023

Personal Emergency Response Systems

Utilizes state of the art equipment to access needed assistance or emergency help to an individual at the push of a button. The equipment connects the individual to a call center that is monitored 24 hours a day, 7 days a week. The operators in the call center assess the clients situation and either call the individuals designated responder or appropriate emergency personnel.

Page 46: The Area Agency on Aging of Northwest Arkansas

The Area Agency on Aging of Northwest Arkansas andThe Aging Foundation

A Vital Part of the Community

04/19/2023

Page 47: The Area Agency on Aging of Northwest Arkansas

Area Agency on Aging of Northwest Arkansas is a solid leader in the aging industry.

• 576 employees (area wide)• Over $7,000,000 in annual wages• Over $15,000,000 annual budget

04/19/2023

Page 48: The Area Agency on Aging of Northwest Arkansas

The Area Agency on Aging of Northwest Arkansas

and The Aging Foundation

Do all of the good you can, by all the means you can, in all the ways you can, in all the places you can, at all the times you can, to all the people you can, as long as you can. John Wesley

04/19/2023

Page 49: The Area Agency on Aging of Northwest Arkansas

Area Agency on Aging Foundation

• Private Non-Profit Foundation 501 (C)3• Gifts for the Future• Wills• Bequests

04/19/2023

Page 50: The Area Agency on Aging of Northwest Arkansas

What Can You Do To Help?• Make a Contribution to the Aging Foundation

– Designate it for/to the local senior center, home delivered meals, the emergency fund for local seniors

• Organize a fund raising event and donate funds to aging services• Contact your Senator and Representatives and ask them to support

funding for senior services• Offer to volunteer your time to help deliver meals to the frail

elderly• Teach a class at the senior center• Make “in-kind” contributions• Refer seniors/families to the senior centers and adult day care.

04/19/2023

Page 51: The Area Agency on Aging of Northwest Arkansas

04/19/2023

As an employee, you are an important part of the Aging

Foundation puzzleAs a new employee of the Area Agency on Aging of Northwest Arkansas Foundation, we offer you this opportunity to make a difference. The Aging Foundation was set up to help our agency provide services for our older generation. Contributions to the foundation can be used for a number of purposes – one of which is to provide for vital needs of older people caught in an emergency situation. Through the years these funds have been used for a wide range of purposes such as paying the rent temporarily to keep a disabled elderly man from becoming homeless while waiting for an apartment; buying vital medicines for seniors who could not get them otherwise; purchasing groceries for seniors when we discover there is no food in the house; helping with plumbing costs to correct a gas leak . . . just to mention a few. In the course of doing their work, our registered nurses, case managers and case workers quite often find older people in critical situations, without anyone to turn to – at times like these the client fund can be a lifesaver.

Page 52: The Area Agency on Aging of Northwest Arkansas

04/19/2023

As an employee of our agency, you are an important piece to helping to make this possible. Over the past few years, we have been asking individuals and business in our communities to step up and make a difference for older adults. Because we work for the Area Agency on Aging and are astutely aware of the need, we should set an example by being the first to give. In order to make it convenient for everyone to give, the agency offers payroll deduction. Many of you are already contributors, but some have still not taken the step to make a regular contribution. Please take a few minutes to consider becoming a regular supporter of the foundation and making a gift to the foundation’s senior emergency fund in the county of your choice.  By giving the cost of a soft drink/a snack or lunch each week, you will not know the difference, but you can make a real difference in the lives of our older population. Our payroll department will be glad to provide you with a form for your chosen method of payment and how much you want to give. Your contribution is a personal choice and will be kept confidential

Page 53: The Area Agency on Aging of Northwest Arkansas

The Area Agency on Agingof Northwest Arkansas

1510 Rock Springs Road

P.O. Box 1795

Harrison, Arkansas 72601

870-741-1144 or 800-432-9721

www.aaanwar.org

Your Answers on Eldercare

04/19/2023