Shared Technology Service Delivery -

Regional Collaboration

InitiativeMISA Prairies Conference

May 21, 2015 1:00 pm – 1:30pmBanff Centre, Banff

Sabina VisserCity of Lethbridge

Dave McGarvaTantus Solutions

Group Inc.

The Curators

The InspirationTransforming citizen service delivery through the use of technology by:• strategically evaluating

collaboration opportunities across municipalities,

• prioritizing opportunities based on mutual benefit, and

• implementing actionable plans that increase the overall efficiency and effectiveness.

The Patron• $170,000 grant

through the Alberta Regional Collaboration Program

The Genre• A Targeted Business Approach• Review municipal services and

identify key areas for collaboration

• Areas of Excellence• Areas of Pressing Concern• Areas of Future Concern

– Information Technology is an additional service area similar to Waste Management, or Planning and Development

– Assessment of current technology enablement not business process

– Shorten the list of services to review areas of greatest need, and/or greatest opportunity

The Artists• City of Airdrie• City of Brooks• City of Calgary• City of Grande

Prairie• City of Leduc• City of

Lethbridge• City of

Lloydminster• City of

Medicine Hat• City of Red

Deer• City of St.

Albert• County of

Grande Prairie• County of

Vermillion River

• Leduc County• Lethbridge County• Mountain View

County• Municipal District of

Bonnyville• Municipal District of

Lesser Slave Lake• Parkland County• Regional

Municipality of Wood Buffalo• Strathcona County• Sturgeon County• Town of Banff• Town of Canmore• Town of High River• Town of Okotoks• Town of Strathmore• Town of Taber

The Tools• Workshops

– Interactive sessions to scope project, define terminology, organize content and supply feedback

• Workbooks– Structured data collection

workbook allowing scaled responses on many topics

• Governance Tools– Templated set of planning

documents to guide governance and execution• Governance Charter• Requirements Specifications

Sample• Service Level Agreement

Sample• Total Costing Model

Data Collection Issues

• Lack of consistent terminology

• Other barriers to data retrieval and sharing

• Aversion to sharing data

Opportunity Maps

Service

Improvemen

t Available

Priority

Opportunity Maps (2)

Service Improvement to OfferReadiness

High

LowLow

High

Priority

Client

TestCemeteries

ParkAsset A

ccess

CouncilFinanci

al Mgmt

Infrastructure

Land Planning

and Development

ParksServer-S

torage

Serv

ice Im

prov

emen

t Offe

ring

Pursue

Information Mgmt

Recreation

Explore

Business Intellig

ence

Integrated Service D

elivery

Professional S

upport

‘Objet d'art’ - Lethbridge

High Invest

HarvestMaybe (Unknown)

Asset Access

Server-Storage

CemeteriesCouncilFinancial MgmtInfrastructureLand Planning and DevelopmentParks

Park

Improve

Business IntelligenceInformation MgmtIntegrated Service DeliveryProfessional SupportRecreationLow Low

Readiness

High

Serv

ice Im

prov

emen

t Offe

ring

Supplier

The Composition• Assessments Results

– Benchmarked Responses against Group Means

• Recommended Opportunity Groups– "CLASS“

Replacement– Electronic Council– Financial Systems

(ERP)– Asset Management– Permitting Systems– Disaster Recovery

Space Shortage

RecommendationsTo Municipalities

1. Further engage municipal business areas in the collaboration discussions

2. Explore collaboration in many levels

3. Collaborate on the top 6 prime opportunities

4. Use the appropriate governance tools

5. Continue to share procurement documents and group buying opportunities

6. Leverage procurement through group buying sources

To MISA7. MISA continue its leadership

and encourage participation8. Explore ways to engage

smaller municipalities to participate

9. Act as a portal for knowledge sharing

10.Develop standard definitions around a municipal service delivery model

11.Foster sub-communities of action

The Masterpiece!• Next Steps– Review Analysis

Review the data to better understand the priorities

– Look for ChampionsMunicipalities should self identify as leaders for areas of highest priorities

– Conduct initial scoping meetingsInterested municipalities should attend first meetings to dig deeper into the scope that will be explored

The Critics

• Questions?

For more info contact: Dave McGarvaTantus Solutions Group Inc. dave.mcgarva@tantus.com