The art of conversation

• A good coach needs to master:– Listening

• Language, tone, tempo, volume, inflections

– Observing• Body language, gestures, eye movement

– Questioning • What, Where, Why, How, When, Who, Which

– Self-awareness• Awareness of their values, beliefs, interests, agendas –

achieving a none judgemental state

– Building rapport• Trust and commitment

Session 1

GROW Framework

• Goals– What would you like to happen? – What is your insight about this? – What does it mean to you?

• Reality– Describe/explain where you are now with this?– How important is this to you?– What impact is this having on you?– If you new X what would be your next step?

• Options– What has worked well in the past?– What else could you do?

• Way forward– How will you do that?– When will you do that?– Who do you need to involve?

Session 1

What informs your world view?

• Filters

– Deletion

– Distortion

– Generalisation

– Language

– Memories

– Values

– Decisions

– Attitudes

• Values

– Means values

– End Values

• Preferences

– Personality (MBTI)

– Learning Style

– Sensory

Session 2: Adapted from BlueSky & You Training Booklet

What informs your world view?

• End Values Compassion Honesty Love Equality Joy Comfort Well-being Security Challenge Growth Adventure Respect Contribution Fun Passion Learning Development Justice Intimacy Freedom Commitment Achievement Peace Integrity Vitality Intelligence Gratitude Creativity

• Means Values Money Travel Family Sacrifice Holidays Success Sexuality Experience Relationships Reward Nationality Promotion Wealth Home Possessions Control

Session2: Adapted from BlueSky & You Training Booklet

Active Listening

• Physiology - 55% – Posture– Gestures– Facial expressions

• Skin colour• Skin tones• Lower lip size

– Weight distribution– Blink rate– Breathing rate– Eye contact

• Tonality – 38%– Tone– Tempo– Timber (quality)– Pitch– volume

• Words – 7%– Predicates

• The flower is yellow

– Keywords– Common experiences– Associations– Content chunks

Session 3: Adapted from BlueSky & You Training Booklet

Active Listening

Seeing -Visual

Hearing –Auditory

Feeling –Kinaesthetic

Smelling -Olfactory

Tasting -Gustatory

Non-sensory

LookFocusImageColourVividVisualiseDimBlankTransparentReflectGleamGlowingHazyDim

SayQuestionClickTinkleWavelengthToneRhythmChirpyLoudAccentLanguageSpeechTuneRing

TouchMoveTextureWeightSmoothSolidWarmInsensitiveUptightLiftPressureGraspRubShrug

ScentStinkWhiffReekFishyNoseyAromaFreshStenchAcridCheesyRancidFragrantAir

FlavourSweetAppetiteSourFeedSavourBitterChokeGorgeChewSwallowSaltSpicyBland

ThinkKnowSenseUnderstandNoticeDecideExplainArrangePerceiveRecogniseWork outAttendRemember

Session3: Adapted from BlueSky & You Training Booklet

Some areas I have coached

• Time Management– Emails

– Personal expectations

– Workload control

• Project Management– Starting

– Finishing

• Coaching

• Personal Qualities– Identification of

– Assertiveness

– Confidence

• Career– Promotions

– Changes in direction

• Managing others– Responsibility for others

– Personal expectations

Session 4

Coaching Tools

• Wheel of Life

• Values Cards

• Postcard from the future

• Personal Preferences

• Personality tools

• Learning style tool

• 360° Feedback

• GROW – framework

• SMART - goals

Session 4

Wheel of Life/Education/Work

Session 4

Resources

• Gallwey, W. T. (2000) The inner game of work. Random House Trade Paperbacks.

• Rogers, J. (2008) Coaching skills. A handbook. 2nd ed. Berkshire, UK: McGraw Hill.

• Rogers, J. (2007) Adults learning. 5th ed. Berkshire, UK: Open University Press.

• Megginson, D. and Clutterbuck, D. (2009) Further techniques for coaching and mentoring. Oxford, UK: Butterworth-Heinemann.

• Whitmore, J. (2002) Coaching for performance. Growing people, performance and purpose. Nicholas Brealey.

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Changing the Conversation by PC3: Dawn Wood & Janet Finlay is licensed under a Creative Commons

Attribution-NonCommercial-ShareAlike 2.0 UK: England & Wales License.

This work is funded by the PC3 project through JISC. For further information please contact Dawn Wood (d.a.wood@leedsmet.ac.uk, exe:29078) or visit the

project blog http://www.pc3.org.uk/