the art of storytelling - bryce townsend sbj guest column

1
Street & Smith’s SportsBusinessJOURNAL www.sportsbusinessjournal.com JUNE 8-14, 2015 21 “It has been said that next to hunger and thirst, our most basic human need is for storytelling.” — Khalil Gibran C oming out of the recent new- front/upfront season, content in its many varied forms re- mains the almighty king, and its influ- ence only continues to grow, rivaled per- haps solely by the emphasis placed on cross-platform distribution (the prover- bial queen) and data insights to inform how brands maximize that content. But it’s still all about the content. Then why is it that the prevalent theme in our industry continues to be around selling vs. stories, or trying to master the art of selling to consumers, to clients, to properties, to each other, rather than striving for the mastery of content? The art of selling is funda- mentally underpinned by something far more lasting, far more compelling, far more personal and ultimately far more powerful, yet rarely given the same pri- ority: The art of storytelling. I’m not simply talking Don Draper Kodak Carousel storytelling, but the im- mense power of sports storytelling. And I’m not just talking about the excellence with which linear and digital networks broadcast to us as fans, but from the vantage point of how brands, through their sports invest- ments, can become better sto- rytellers to ultimately better sell themselves to their respective fan base. This is not a new topic. Scores of articles have been written about the importance of storytelling from a more traditional advertising standpoint. “Story-selling” has come into our mar- keting parlance. But are we creating truly salient means to elevate brand storytelling through sports? Storytelling was once the reserved province of the established editorial outlets and long-standing publishers (regardless of medium). It is now the most powerful currency we have as brand marketers to intrigue, engage, inspire and ultimately sell to our target audiences. The sale in some way, shape or form is still the end goal, make no mistake. But it should start with the belief that to be most successful you should “tell, don’t sell.” We mentor our young emerging tal- ent that the best way to sell-in a concept to a client (or prospective client) is not actually a formal presentation. It is a wonderfully crafted, authentic story that displays the passion, creativity and insights you have in solving their busi- ness challenge. The beautiful truth of our lives is that they are stories in and of themselves, crafted through a constant editorial and curation process. And there is no generation that lives its lives as story- tellers and expects to be engaged in a commensurate fashion as the millen- nial generation does. This is a group that now represents the largest share of the American workforce and more than $200 billion in annual buying power. It is here that sports stands unrivaled, without peer, without comparison in its ability to capture the hearts, minds and wallets. It is the original and ultimate social media — the ever-present drama and comedy with both back- and front- page potential (see any story on Deflate- gate if you doubt it) and the commercial magnitude to truly affect the selling process. This is especially true when you start by creating a captivating story to emotionally engage the audience, not about you, but about them. We strive to author a compelling nar- rative that places brands in a prominent role but still a supporting character role as part of a much larger and richer story. The affinity the target has to his or her passion, not instinctively to the brand, is the power of the association on which brands must focus their in- vestment. The more successful brands understand that and allow the story to be the superhero and their brand to be the trusted sidekick. With communication technology inno- vations putting full power in the hands of consumers, the path to creating and retaining brand relevancy is anchored in crafting, curating and distributing com- pelling stories that trade on emotional connectivity, regardless of whether you do it in 140 characters or six seconds or less. Sports has long been unique because its commercial nature has been socially acceptable in our consciousness and it allows (actually inspires) a brand to create a direct and meaningful asso- ciation with fans of that respective sport- ing experience. We need to consistently scrutinize where the custom, relevant connection point is to leverage that ex- perience and craft the story from there and, ultimately then, the sell. In the 1930s, soap operas were created quite literally because they were com- mercially funded by companies selling cleaning products. This evolved to those brands not just funding but actually producing the programming. That time has come and gone and the model has evolved, but we can extract from that premise putting the story first and the brand in support of it. There remains immense potential to keep shifting the paradigm of brands “presenting” to actively “authoring” — further embed- ding themselves in the broader story- telling arc of the respective sporting passion to get closer to what matters most to their target audiences. This industry has bestowed upon each of us an amazing gift of being part of something much bigger than any of us individually. It’s a story that keeps being written. So rather than just the art of the sale, let’s focus more of our efforts in further extracting sports’ immense po- tential in delivering the art of the story. Pretty sure it’ll be a best-seller. Bryce G. Townsend (bryce.townsend@ espglobal.com) is CEO of ESP Brands (formerly GroupM ESP). Opinion BRYCE G. TOWNSEND Using sports’ potential to deliver the art of the story IT’S YOUR TURN TO SPEAK OUT For further information on guest col- umns in Street & Smith’s SportsBusi- ness Journal, please contact Betty Gomes at (704) 973-1439 or bgomes@ sportsbusinessjournal.com. 120 West Morehead Street, Suite 310 Charlotte, NC 28202 Tel: 704-973-1400 Fax: 704-973-1401 www.sportsbusinessjournal.com Subscription Information: 1-800-829-9839 President/CEO........................ Whitney Shaw Publisher..................................Richard Weiss Executive Editor .............. Abraham Madkour Chairman ................Ray Shaw (1989 to 2009) NEWS Ross Nethery Managing Editor Rob Knapp Assistant Managing Editor Tom Stinson Assistant Managing Editor Mark Mensheha Assistant Managing Editor David Bourne Special Reports Editor Betty Gomes, Jake Kyler Copy Editors Corey Edwards, Brian Whelihan Editorial Graphic Designers Kevin Becker Senior Web Developer Darin Philyaw Web Developer Chris Mason Video Editor REPORTERS: CHARLOTTE (Phone 704-973-1400) Bill King Senior Writer Don Muret, Michael Smith Staff Writers David Broughton Research Director Brandon McClung Research Associate Jordan Missal Editorial Assistant NEW YORK (Phone 212-500-0700) Daniel Kaplan Finance Editor Terry Lefton Editor-at-Large Eric Fisher, John Ourand, Ian Thomas, Ben Fischer Staff Writers CHICAGO (Phone 312-873-2217) John Lombardo Staff Writer LOS ANGELES (Phone 310-322-8711) Liz Mullen Bureau Chief Joe Hoffecker Cartoonist EDITORIAL CONTRIBUTORS: SportsBusiness Daily Rick Ellington Managing Editor Drew Shull Assistant Editor/Online Austin Karp Assistant Managing Editor Adam Harris Assistant Editor Joe Perez Assistant Editor Paul Sanford Television Editor Preston Bounds, Joshua Carpenter, Adam Stern, Alex Silverman, Mark Bulovas, Charlie Frankel Staff Writers Bill Magrath Media Relations Manager SportsBusiness Daily/Global David Morgan Managing Editor HJ Mai Assistant Managing Editor Tyler Everett, Anna Hrushka Staff Writers Resource Guide LIVE Derick Moss Editor Craig Williams Associate Editor Laurie Garrison Copy Editor/Sports Business Awards Coordinator ADVERTISING NEW YORK: (N.Y. FAX 212-500-0701) Julie Tuttle Director of Advertising Sales (Phone 212-500-0711) Burt Cobe Northeast Advertising Manager (Phone 212-500-0702) Hunter Millington Northeast Advertising Manager (Phone 212-500-0725) Matthew Gibson Business Development (Phone 212-500-0701) Alex Bounds Advertising Coordinator (Phone 212-500-0705) CHICAGO: Judi Bowe Midwest Advertising Manager (Phone 312-873-2216) JACKSONVILLE: Chris Hixenbaugh Southeast Advertising Manager (Phone 904-265-2215) LOS ANGELES: Mark B. Schwartz Western Advertising Manager (Phone 310-322-8711, Ext. 11) AUDIENCE DEVELOPMENT Beverly Padgett National Audience Development & Circulation Director Heather Taylor, Sam Trader, Michael Johnson, Jordan Yourick Sales Representatives David Zenns, Resource Guide LIVE Sales Representative Jay Lenihan Marketing and Administrative Coordinator Amelia Farmer College & University Program Manager Stephanie Brown Marketing Coordinator Bridget Ernst Circulation Associate MARKETING Martin Bounds Vice President, Marketing/ Business Development Misty Berry Creative Director, Marketing STREET & SMITH’S CONFERENCE GROUP Jim Sullivan Managing Director Donna Johnson Senior Conference Director Laura Case Senior Conference Director Natalie Sharp Sales Director Allison Brush Sales Director Lorianne Lamonica Conference Director and Senior Coordinator STREET & SMITH’S SPORTS GROUP Kirk Shaw Executive Vice President and Chief Financial Officer Mary Baranowski Controller MaryLou Millhauser Director of Human Resources Debbie Harley Accounts Receivable Administrator General email format for staff: [email protected] Visit our website at sportsbusinessjournal.com for complete staff email and phone numbers GETTY IMAGES The beautiful truth of our lives is that they are stories in and of themselves, crafted through a constant editorial and curation process.

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Page 1: The Art of Storytelling - Bryce Townsend SBJ Guest Column

Street & Smith’s SportsBusinessJOURNAL � www.sportsbusinessjournal.com JUNE 8-14, 2015 � 2 1

Opinion

“It has been said that next to hunger and thirst, our most basic human need is for storytelling.”

— Khalil Gibran

Coming out of the recent new-

front/upfront season, content in its many varied forms re-mains the almighty king, and its infl u-ence only continues to grow, rivaled per-haps solely by the emphasis placed on cross-platform distribution (the prover-bial queen) and data insights to inform how brands maximize that content. But it’s still all about the content.

Then why is it that the prevalent theme in our industry continues to be around selling vs. stories, or trying to master the art of selling to consumers, to clients, to properties, to each other, rather than striving for the mastery of content? The art of selling is funda-mentally underpinned by something far more lasting, far more compelling, far more personal and ultimately far more powerful, yet rarely given the same pri-ority: The art of storytelling.

I’m not simply talking Don Draper Kodak Carousel storytelling, but the im-mense power of sports storytelling. And I’m not just talking about the excellence

with which linear and digital networks broadcast to us as fans, but from the vantage point of how brands, through their sports invest-ments, can become better sto-rytellers

to ultimately better sell themselves to their respective fan base.

This is not a new topic. Scores of articles have been written about the importance of storytelling from a more traditional advertising standpoint.

“Story-selling” has come into our mar-keting parlance. But are we creating truly salient means to elevate brand storytelling through sports?

Storytelling was once the reserved province of the established editorial outlets and long-standing publishers (regardless of medium). It is now the most powerful currency we have as brand marketers to intrigue, engage, inspire and ultimately sell to our target audiences. The sale in some way, shape or form is still the end goal, make no mistake. But it should start with the belief that to be most successful you should “tell, don’t sell.”

We mentor our young emerging tal-ent that the best way to sell-in a concept to a client (or prospective client) is not actually a formal presentation. It is a wonderfully crafted, authentic story that displays the passion, creativity and insights you have in solving their busi-ness challenge.

The beautiful truth of our lives is that they are stories in and of themselves, crafted through a constant editorial and curation process. And there is no generation that lives its lives as story-tellers and expects to be engaged in a commensurate fashion as the millen-nial generation does. This is a group

that now represents the largest share of the American workforce and more than $200 billion in annual buying power .

It is here that sports stands unrivaled, without peer, without comparison in its ability to capture the hearts, minds and wallets. It is the original and ultimate social media — the ever-present drama and comedy with both back- and front-page potential (see any story on Defl ate-gate if you doubt it) and the commercial magnitude to truly affect the selling process. This is especially true when you start by creating a captivating story to emotionally engage the audience, not about you, but about them.

We strive to author a compelling nar-rative that places brands in a prominent role but still a supporting character role as part of a much larger and richer story. The affi nity the target has to his or her passion, not instinctively to the brand, is the power of the association on which brands must focus their in-vestment. The more successful brands understand that and allow the story to be the superhero and their brand to be the trusted sidekick.

With communication technology inno-vations putting full power in the hands of consumers, the path to creating and retaining brand relevancy is anchored in

crafting, curating and distributing com-pelling stories that trade on emotional connectivity, regardless of whether you do it in 140 characters or six seconds or less. Sports has long been unique because its commercial nature has been socially acceptable in our consciousness and it allows (actually inspires) a brand to create a direct and meaningful asso-ciation with fans of that respective sport-ing experience. We need to consistently scrutinize where the custom, relevant connection point is to leverage that ex-perience and craft the story from there and, ultimately then, the sell.

In the 1930s, soap operas were created quite literally because they were com-mercially funded by companies selling cleaning products. This evolved to those brands not just funding but actually producing the programming. That time has come and gone and the model has evolved, but we can extract from that premise putting the story fi rst and the brand in support of it. There remains immense potential to keep shifting the paradigm of brands “presenting” to actively “authoring” — further embed-ding themselves in the broader story-telling arc of the respective sporting passion to get closer to what matters most to their target audiences.

This industry has bestowed upon each of us an amazing gift of being part of something much bigger than any of us individually. It’s a story that keeps being written. So rather than just the art of the sale, let’s focus more of our efforts in further extracting sports’ immense po-tential in delivering the art of the story. Pretty sure it’ll be a best-seller. �

Bryce G. Townsend ([email protected]) is CEO of ESP Brands (formerly GroupM ESP).

Opinion

BRYCE G. TOWNSEND

Using sports’ potential to deliver the art of the story

IT’S YOUR TURN TOSPEAK OUT

For further information on guest col-umns in Street & Smith’s SportsBusi-ness Journal, please contact Betty Gomes at (704) 973-1439 or [email protected].

120 West Morehead Street, Suite 310 Charlotte, NC 28202

Tel: 704-973-1400 Fax: 704-973-1401www.sportsbusinessjournal.com

Subscription Information: 1-800-829-9839

President/CEO........................ Whitney ShawPublisher..................................Richard WeissExecutive Editor .............. Abraham Madkour

Chairman ................Ray Shaw (1989 to 2009)

NEWS Ross Nethery Managing Editor Rob Knapp Assistant Managing Editor Tom Stinson Assistant Managing Editor Mark Mensheha Assistant Managing Editor David Bourne Special Reports Editor Betty Gomes, Jake Kyler Copy Editors Corey Edwards, Brian Whelihan Editorial Graphic Designers

Kevin Becker Senior Web DeveloperDarin Philyaw Web DeveloperChris Mason Video Editor

REPORTERS:

CHARLOTTE (Phone 704-973-1400)Bill King Senior Writer Don Muret, Michael Smith Staff WritersDavid Broughton Research Director Brandon McClung Research AssociateJordan Missal Editorial Assistant

NEW YORK (Phone 212-500-0700)Daniel Kaplan Finance Editor Terry Lefton Editor-at-Large Eric Fisher, John Ourand, Ian Thomas, Ben Fischer Staff Writers

CHICAGO (Phone 312-873-2217)John Lombardo Staff Writer

LOS ANGELES (Phone 310-322-8711)Liz Mullen Bureau Chief

Joe Hoffecker Cartoonist

EDITORIAL CONTRIBUTORS:

SportsBusiness Daily

Rick Ellington Managing EditorDrew Shull Assistant Editor/Online Austin Karp Assistant Managing EditorAdam Harris Assistant EditorJoe Perez Assistant EditorPaul Sanford Television EditorPreston Bounds, Joshua Carpenter, Adam Stern, Alex Silverman, Mark Bulovas, Charlie Frankel Staff WritersBill Magrath Media Relations Manager

SportsBusiness Daily/Global

David Morgan Managing Editor HJ Mai Assistant Managing Editor Tyler Everett, Anna Hrushka Staff Writers

Resource Guide LIVE

Derick Moss EditorCraig Williams Associate EditorLaurie Garrison Copy Editor/Sports Business Awards Coordinator

ADVERTISINGNEW YORK: (N.Y. FAX 212-500-0701)Julie Tuttle Director of Advertising Sales (Phone 212-500-0711)Burt Cobe Northeast Advertising Manager (Phone 212-500-0702) Hunter Millington Northeast Advertising Manager (Phone 212-500-0725)Matthew Gibson Business Development (Phone 212-500-0701)Alex Bounds Advertising Coordinator (Phone 212-500-0705)

CHICAGO:Judi Bowe Midwest Advertising Manager (Phone 312-873-2216)

JACKSONVILLE:Chris Hixenbaugh Southeast Advertising Manager (Phone 904-265-2215)

LOS ANGELES:Mark B. Schwartz Western Advertising Manager (Phone 310-322-8711, Ext. 11)

AUDIENCE DEVELOPMENTBeverly Padgett National Audience Development & Circulation DirectorHeather Taylor, Sam Trader, Michael Johnson, Jordan Yourick Sales RepresentativesDavid Zenns, Resource Guide LIVE Sales RepresentativeJay Lenihan Marketing and Administrative CoordinatorAmelia Farmer College & University Program ManagerStephanie Brown Marketing CoordinatorBridget Ernst Circulation Associate

MARKETINGMartin Bounds Vice President, Marketing/ Business DevelopmentMisty Berry Creative Director, Marketing

STREET & SMITH’S CONFERENCE GROUPJim Sullivan Managing Director Donna Johnson Senior Conference DirectorLaura Case Senior Conference DirectorNatalie Sharp Sales DirectorAllison Brush Sales DirectorLorianne Lamonica Conference Director and Senior Coordinator

STREET & SMITH’S SPORTS GROUPKirk Shaw Executive Vice President and Chief Financial Offi cerMary Baranowski ControllerMaryLou Millhauser Director of Human Resources Debbie Harley Accounts Receivable Administrator

General email format for staff: [email protected] our website at sportsbusinessjournal.com for complete staff email and phone numbers

GETT

Y IM

AGES

The beautiful truth of our lives is that they are stories in and of themselves, crafted through a constant editorial and curation process.