the art of troubleshooting

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Ignite @ IMPACT 2013 Keith Brooks, VoiceRite Twitter/Skype:@lotusevangelist [email protected]

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Troubleshooting comes in many forms and the goal is to make happy customers. This is what I do best, I solve problems. Ignite talk given at the IBM Impact 2013 conference by Keith Brooks, Social Collaboration Practice Leader at VoiceRite and an IBM Champion for Websphere and ICS. Keith is also a Redbooks thought leader.

TRANSCRIPT

Page 1: The Art of Troubleshooting

Ignite @ IMPACT 2013Keith Brooks, VoiceRite

Twitter/Skype:@[email protected]

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http://m

orguefile.com/creative/Ladyheart

How can a key go both ways?

Page 12: The Art of Troubleshooting

http://morguefile.com/creative/clarita

Do you know

what DO YOU CARE?

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My Maxim

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http://w

igflip.com/autom

otivator/

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NOW you tell me!

Where were you when I ...

http://m

orguefile.com/creative/w

allyir

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http://m

orguefile.com/creative/M

anicMorFF

Sometimes I feel like,

I am losing

my mind

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Ignite @ IMPACT 2013Keith Brooks, VoiceRiteTwitter/Skype:@[email protected]

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