the avantik service difference · at your service every one of our nearly 100 employees are 100%...
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The Avantik Service Difference
“Since our founding, I have taken great pleasure in personally assuring our valued clients of my gratitude for their confidence in our company. While guiding the growth of the company, it has always been a prized goal of customer first; and guaranteed satisfaction with every service and sales experience. Much has changed since our founding, but one thing hasn’t - every one of us is here to serve you.”
-David PattersonChairman and Founder
Does the Avantik team have the experience required to
support a lab like ours?
40 Years of ExperienceWith our roots planted in the service of his-tology and pathology equipment, we know what it takes to keep your lab in continuous operation.
Is the Avantik Service Team trained to adequately
address my needs?
Certified-Trained TechniciansEvery one of our technicians is certified through the Avantik Training Academy. Our expertise is a result of ongoing hands-on train-ing and mentorship programs. We are com-mitted to education and training for every service technician to better support you.
Is the Avantik team knowledgeable enough
to service my equipment and answer my questions?
KnowledgeOur specialists are certified on all major equip-ment brands, and all equipment types and models. Our 97% first-time instrument fix-rate is among the best in the nation.
Will Avantik be able to provide service quick enough to keep my
lab running smoothly?
Rapid Response GuaranteedWhen you need us most, you can count on us to be there. We provide 24-hour guaranteed response time on all emergency service and repairs.
Will my lab have to wait for parts to be ordered to
complete the repair?
100% PreparednessWe are fully prepared to get you back up and running. We carry over 75,000 replacement parts in stock for all equipment types and have more than 180 courtesy loaner instru-ments on hand.
Can I simply call someone to troubleshoot a problem
or ask a question?
Tech SupportSometimes you just need someone to call. Our telephone application support, diagnos-tic consultation and troubleshooting services are available to support your ongoing needs.
What will Avantik do for me? At Your ServiceEvery one of our nearly 100 employees are 100% dedicated to one primary goal – that our customers’ needs must be met with 100% satisfaction. From our dispatch center to our on-site technicians, we promise superior, un-matched customer service.
Our MissionOur mission is to bring together guaranteed products and services that ensure you achieve stable and consistent operations – total work-flow control – in your lab. We are proud to support over 500 labs across the country for their service needs.
What is Avantik’s mission and how does it apply to my lab?
