the benefit of using windows 7 professional in small and medium-sized businesses -research by idc
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The Benefit of Using Windows 7 Professional in Small and Medium-Sized Businesses -Research by IDCTRANSCRIPT
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The Benefit of Using Windows 7 in Small and Medium-Sized Businesses
A summary of the research by IDC (commissioned by Microsoft)
June 2010
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Scope and Methodology
In depth customers interviews
9
End user web surveys 400
IT Managers interviews 60
Small and medium businesses with 5 to 250 PCs were surveyed in the US, EMEA, and ASIA-PACIFIC
Windows 7 66%
Windows Vista 10%
Windows XP 24%
Customers who participated in the depth interviews were selected because of their extensive Windows 7 penetration
Methodology: The research from IDC takes a deep look at the operational costs of Windows 7 as experienced by SMBs and compares them against those associated with earlier versions of Windows, including Windows Vista, but particularly Windows XP.
Source: IDC White Paper sponsored by Microsoft, The Benefit of Using Windows 7 in Small and Medium-Sized Businesses, Doc #223959, June 2010
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“SMBs are gaining more than just happier users…”
Annual Cost Savings/PC
IT Labor $277End User Labor $1.123
Total Benefit/PC $1.400
Why Stay on Windows XP?
ROI Analysis
ROI (over 3 years) 375%Payback in months 7.2
Annual TimeSavings/PC
IT Labor 9.7 hoursCommon User
Activities/Issues 43 hours
End user productivity features 7.9 hours
Total Benefit/PC 60.6 hours
“The greatest reduction comes from a decrease in service desk support burden. This
indicates that Windows 7 is less time consuming for IT professionals to manage”“The effect on end users: it is clear that
Windows 7 improves on every metric examined.
“The return on the investment to
deploy Windows 7 can be recognized quickly — in
fact, in as little as 7.2 months. “
Source: IDC White Paper sponsored by Microsoft, The Benefit of Using Windows 7 in Small and Medium-Sized Businesses, Doc #223959, June 2010
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IT Labor Cost SavingsWindows 7 was found to be less time consuming for IT professionals to manage, with the greatest gains coming from a decrease in service desk support burdenResearch from IDC shows Windows 7 helps lower
long term operational costs
Source: IDC White Paper sponsored by Microsoft, The Benefit of Using Windows 7 in Small and Medium-Sized Businesses, Doc #223959, June 2010
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End Users Cost Savings80% of the savings come from improvement in end users productivity
-45% ($471 savings per PC per year) in Self-Support per PC per year-42% ($489 savings per PC per year) in Downtime/Helpdesk+ 7.9 hours ($163) per user per year in productivity thanks to new features
IDC: “It is clear that Windows 7 improves on every metric examined ”
Source: IDC White Paper sponsored by Microsoft, The Benefit of Using Windows 7 in Small and Medium-Sized Businesses, Doc #223959, June 2010
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IDC’s Conclusion
“Windows 7 presents a rare opportunity to replace an aging Windows product with a more modern operating system. As part of that opportunity, it is possible to lower operational costs for SMB customers and recognize a tangible return on the investment required to move to Windows 7” Source: IDC White Paper sponsored by Microsoft, The Benefit of Using Windows 7 in Small and Medium-Sized Businesses, Doc #223959, June 2010
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Resources
IDC White Paper: http://ArsenalContent/ContentDetail.aspx?ContentID=195827
IDC Academy Live Sessions: http://go.microsoft.com/?linkid=9737371