the best people for the best program realizing your return on your human resource investment
TRANSCRIPT
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The Best People for The Best People for the Best Programthe Best Program
Realizing Your Return On Your Realizing Your Return On Your Human Resource InvestmentHuman Resource Investment
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Presented ByPresented ByRecreation ServicesRecreation Services
Jeff Lopez, DirectorJeff Lopez, DirectorRene Lockenour, Associate Rene Lockenour, Associate
DirectorDirectorRickie Johnson, CoordinatorRickie Johnson, Coordinator
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Presentation Presentation ObjectivesObjectives
Session participants will learn how Session participants will learn how to. . . to. . .
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Best People = Team Best People = Team RecRecApproach staffing as a “winning” Approach staffing as a “winning”
program investment and not just an program investment and not just an enormous line item expense.enormous line item expense.
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Best People = Team Best People = Team RecRec
Develop a 4 step program that Develop a 4 step program that includes recruiting, interview, includes recruiting, interview,
orientation and recognition orientation and recognition session that will yield quality session that will yield quality applicants for all positions.applicants for all positions.
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Best People = Team RecBest People = Team Rec
Introduce a culture of quality to your Introduce a culture of quality to your operation.operation.
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Who are the Best Who are the Best People?People?
What is Team Rec?What is Team Rec?
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FirstFirstA unique approach to A unique approach to
hiring part time staffinghiring part time staffing
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SecondSecond
A program that A program that protects your protects your investmentinvestment
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ThirdThirdA program that A program that
emphasizes a service emphasizes a service culture with culture with
measurable resultsmeasurable results
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FourthFourth
A program that A program that emphasizes excellence emphasizes excellence
and responsibilityand responsibility
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FifthFifth
A program that creates A program that creates relationshipsrelationships
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SixthSixthA program within a program A program within a program
for superior participant for superior participant satisfactionsatisfaction
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The Team Rec The Team Rec ApproachApproach
A program within a A program within a programprogram
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Approaching Staffing Approaching Staffing as an Investment to as an Investment to
your Programyour Program
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Who Are Your Who Are Your Program Program
Participants?Participants?Your Team Rec StaffYour Team Rec Staff
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RecruitmentRecruitmentThe KEY to getting the right The KEY to getting the right
people on the teampeople on the team
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Recruitment: The Recruitment: The PresentationPresentation
SpeakersSpeakers
MessageMessage
LocationLocation
ImageImage
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Recruitment: Recruitment: ExpectationsExpectations
All expectations must All expectations must be clearly outlined…be clearly outlined…
or else?or else?
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RecruitmentRecruitment
How Does Your How Does Your Organization Define Organization Define
Success?Success?
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RecruitmentRecruitmentThe LOOK of Your The LOOK of Your
OrganizationOrganization
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RecruitmentRecruitment
Absolute Rules, Absolute Rules, Values & BehaviorsValues & Behaviors
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RecruitmentRecruitment
Qualifications & Qualifications & Preferred ExperiencePreferred Experience
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RecruitmentRecruitment
Application MaterialsApplication MaterialsSelection CriteriaSelection CriteriaSelection NotificationSelection Notification
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InterviewInterview Initial interviewInitial interview
22ndnd Interview Interview
Hiring RosterHiring Roster
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OrientationOrientation
Telling your story and Telling your story and establishing your establishing your
cultureculture
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RecognitionRecognitionDedicated Program Dedicated Program
Support SpacesSupport Spaces
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RecognitionRecognition
Leadership TeamsLeadership Teams
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RecognitionRecognition
•Immediate Feedback•Evaluation
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RecognitionRecognition
Plan to Celebrate Plan to Celebrate SuccessSuccess
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RecognitionRecognition
Establishing Incentive Establishing Incentive ProgramsPrograms
Special funds and support Special funds and support programs. . .programs. . .
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Team Rec ResultsTeam Rec ResultsProgram OutcomesProgram Outcomes
Return On InvestmentsReturn On Investments
RetentionRetention Excellent ServiceExcellent Service LoyaltyLoyalty Satisfied ParticipantsSatisfied Participants Competent StaffCompetent Staff Safe EnvironmentSafe Environment Well Maintained FacilitiesWell Maintained Facilities Quality ProgramsQuality Programs Developed Relationships Developed Relationships
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Questions?Questions?