the bi survey 17...the bi survey 17 the world s largest survey of bi software users this document is...

The BI Survey 17The world‘s largest survey of BI software users

This document is a specially produced summary by BARC of the headline results for

Qlik

Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 2

Top-ranked in

Business benefitsProject successBusiness value

RecommendationProduct satisfaction

Customer satisfactionPerformance satisfaction

Embedded BI. . . . . . . . . . .Leader in

Project lengthPrice-to-value

Vendor supportImplementer support

Self-serviceFlexibility for users

Ease of useSales experience

Query performanceCustomer experience

Cloud BIMobile BI

Visual design standardsLocation intelligence

Visual analysisInnovation

Top-ranked in

Query performance

. . . . . . . . . . .

Leader in

Business benefits

Project success

Business value

Recommendation

Performance satisfaction

Customer experience

Visual design standards

Innovation

Competitiveness

Leader

Business benefits

Business value

Flexibility for users

Query performance


Customer experience

Mobile BI


Location intelligence

Visual analysis

Embedded BI

Considered for purchase

Peer Group

Large internationalBI vendors

1.

Peer Group

Self-service reporting- focused products

Peer Group

Data discovery-focused products

1. This is Qlik Sense’s second year in The BI Survey and once again it achieves an outstanding set of results. Its most notable achievement comes in the ‘Business value’ KPI, which takes into account a top ranking among large international BI vendors in the ‘Business benefits’ KPI and strong results in the ‘Project success’ and ‘Price-to-value’ KPIs. In offering high ‘Business benefits’, good ‘Project success’ and short ‘Project length’, Qlik Sense delivers real business value to its customers. Its score of 8.4/10 for ‘Business value’ is well above The BI Survey average of 6.2/10.

Summary

The BI Survey 17 Qlik Sense Highlights

“

„

Most modern and best BI tool I have ever worked with (I used to work with ACL, BO, PROGNOZ platform in the last 17 years and Excel for 28 years). I prefer

it much as compared to QlikView and Tableau (evaluated once looking for a replacement for PROGNOZ platform). While recognising the value of Tableau

I appreciated the better capacity of the ETL of Qlik that suits quite well to my business area and the impressive capacity of a brand new product to breach in

the market in such a way with such more convenient costs.

Person responsible for departmental BI, public sector, >2.500 employees

“„

Very powerful tool, more then anything I‘ve ever seen.

Member of a cross-departmental BI team, services, >2.500 employees

“„

Excellent. Fast to develop, handles large volumes of data well, end-user feedback

is very positive compared to prior toolset (Oracle BI EE).

Manufacturing, >2.500 employees

“„

The software is easy to use, administer, and gives our users the ability to visualize

the role that they play in our company‘s success.

Line of business employee, financial services, 100-2.500 employees

“„

Easy to use, with a short learning curve. Straight forward deployment with

excellent customer support.

Person responsible for BI from IT department, services, >2.500 employees

Customer Quotes Qlik Sense “


Top-ranked in


. . . . . . . . . . .

Leader in

Business benefits

Project success

Project length

Business value

Price-to-value

Recommendation

Vendor support

Product satisfaction

Customer satisfaction


Ease of use

Query performance


Customer experience

Mobile BI

Operational BI


Visual analysis

Innovation

Peer Group

Large internationalBI vendors

1.

Top-ranked in


. . . . . . . . . . .

Leader in

Business benefits

Query performance


Visual analysis

Competitiveness

Peer Group


1.

Top-ranked in


. . . . . . . . . . .

Leader in

Business benefits

Business value


Query performance


Visual analysis

Competitiveness

Peer Group

Dashboarding-focused products

1.

QlikView receives its most impressive feedback in the ‘Considered for purchase’ KPI with a top-ranking in all of its peer groups for the last five years in a row. This serves to underline Qlik’s high brand awareness and users’ interest in evaluating the software. Qlik is also viewed as an innovative company, especially when compared to other large international BI vendors.

Like its sister product Qlik Sense, QlikView is also rated as a leader in the ‘Business benefits’ KPI, one of the most important measures in The BI Survey.

Summary

The BI Survey 17 QlikView Highlights

“

„

Great tool, that diminished the BI gap between IT and business departments. Also by lowering total cost of ownership allowed

SME to have access to BI tools. Their underpinning technology of In Memory (RAM) analysis brought amazing speed and time

of response to the Dashboards and the their analytical motor that connects all data also brought the ability to have better

insights with way less development effort. A great tool to the BI ecosystem.

Person responsible for BI from IT department, services, >2.500 employees

“„

We would struggle to do business without it at this point. Just as I wonder how we communicated (and

survived) 25 years ago without cell phones, I can‘t seem to recall how we got any work done 5 years

ago before we had Qlik.

Person responsible for departmental BI, services, 100-2.500 employees

“„

We get a lot of value from QlikView. The users like the simple interface and IT likes

the ease of deployment, development and maintenance.

Person responsible for BI from IT department, manufacturing, 100-2.500 employees

“„

Very easy to use, user friendly. Great communication from their support, as

well as their community. Overall just a great company with a great product.

IT employee, media/publishing, 100-2.500 employees

“„

The ROI was reached within one year of implementation. It continues to pay off

year after year of use. Highly recomended.

Person responsible for BI from IT department, services, 100-2.500 employees

Customer Quotes QlikView “


Top-rankedin

Peer GroupLarge international BI vendors

Performancesatisfaction

Qlik Sense

Top-rankedin

Peer GroupData discovery-focused products

Consideredfor purchase

QlikView

Top-rankedin


Projectsuccess

Qlik Sense

Top-rankedin


Productsatisfaction

Qlik Sense

Top-rankedin



QlikView

Top-rankedin


Recommendation

Qlik Sense

Top-rankedin

Peer GroupData discovery-focused products

Queryperformance

Qlik Sense

Top-rankedin

Qlik Sense


Businessvalue

Top-rankedin


Businessbenefits

Qlik Sense

Top-rankedin


Customersatisfaction

Qlik Sense

Top-rankedin


EmbeddedBI

Qlik Sense

Top-rankedin

Peer GroupDashboarding-focused products


QlikView

The BI Survey 17 Qlik top ranks


The BI Survey 17 BI User Review Matrix - Peer group: Large international BI vendors

Infor

SAP BEx

MS Excel

MS SSRSSAP BO BI

MS Power BI

MicroStrategy QlikView

Qlik Sense

Tableau

IBM Plan Analytics

IBM Cog Analytics

SAS Enterprise BIOracle BI

TIBCO Spotfire

Information Builders

Highest Customer Satisfaction

Lowest Customer Satisfaction

Highest Competitiveness

Lowest Competitiveness

©BARC The BI Survey 17www.bi-survey.com

Business Value

Use

r Exp

erie

nce


The BI Survey 17 BI User Review Matrix - Peer group: Data discovery-focused products

MS Power BI

QlikView

Qlik Sense

Tableau

Phocas

Dundas

Sisense

Yellowfin

TIBCO Spotfire

Envision






Business Value

Use

r Exp

erie

nce


The BI Survey 17 BI User Review Matrix - Peer group: Self-service reporting-focused products

SAP BO WebI

Entrinsik

MS Power BI

Dimensional Insight

DigDash

Qlik Sensecubus

Phocas

Bissantz

Cyberscience

TARGIT

Zoho Reports

Chartio

Pyramid Analytics

Yellowfin

Domo






Business Value

Use

r Exp

erie

nce


The BI Survey 17 BI User Review Matrix - Peer group: Dashboarding-focused products

Cubeware

BOARDLongview Analytics

Entrinsik

MS Power BI

QlikView

Dimensional Insight

SAP BO Design St.

DigDashTableau

CXO-Cockpit

Dundas

TARGIT

Zoho Reports

Chartio

Pyramid Analytics

Sisense

TIBCO SpotfireDomo






Business Value

Use

r Exp

erie

nce


The BI Survey 17 is based on findings from the world‘s largest and most comprehensive survey of business intelligence end users, conducted from February to June 2017. In total, 3,066 people responded to the survey with 2,564 answering a series of detailed questions about their usage of a named product. Altogether, 42 products (or groups of products) are analyzed in detail.

The BI Survey 17 examines user feedback on BI product selection and usage across 29 criteria (KPIs) including business benefits, project success, business value, recommendation, customer satisfaction, customer experience, innovation and competitiveness. There are 29 KPIs in total.

This document contains just a selection of the headline findings for Qlik. It does not show all the KPI results and focuses mainly on the positive findings.

For more information on the survey, visit The BI Survey website.

IntroductionQlik, originally founded in 1993 in Lund, Sweden, moved its headquarters to the United States in 2005 after raising funds from several venture capi-tal firms. Until the general availability of Qlik Sense in 2014, Qlik was a one-product company offering QlikView. Today, the vendor provides a portfolio of visual analytics offerings. With these, Qlik focuses on integrating different data sources and empowering data governance (data), supporting people with its platform (people) and supporting analysis using its associative model (ideas).

Qlik’s platform consists of several components inclu-ding Qlik Sense Enterprise, Qlik Sense Cloud, Qlik Analytics Platform for developers, QlikView and Qlik NPrinting. Qlik DataMarket provides external data for analyses such as weather and currency informati-on. In 2017, Qlik acquired its Swedish partner Idevio to provide advanced features in the area of spatial analysis. This solution is now being marketed as Qlik GeoAnalytics.

Qlik Sense is positioned as a self-service data visualization solution providing immediate analysis

results instead of building applications, and has been furnished with enterprise features such as a central li-brary for common metadata. Qlik NPrinting is a report generation, distribution and scheduling application which can be used to create reports based on Qlik Sense or QlikView content. It enables organizations to create reports in a variety of popular formats inclu-ding Office and pixel-perfect PDF files.

QlikView is Qlik’s original offering: a dashboard and analysis product based on in-memory technology and the first product in the “data discovery tools” product category. The solution is positioned as a self-service platform targeted at business users, enabling them to analyze data without going to an expert for a new report or dashboard.

Qlik overview

This year we had 236 responses from QlikView and 61 from Qlik Sense users.

Qlik customer responses

https://bi-survey.com/business-intelligence-software-comparison

https://bi-survey.com/business-intelligence-software-comparison

Qlik Sense


User and Use CaseDemographics

Comment

Qlik Sense was introduced in 2014 and at-tracted an impressive total of 61 responses in this year’s BI Survey. Even more surprisingly, survey responses indicate that a median of 150 users (and a mean of over 2000 users) use the solution within customer organiza-tions. These numbers are very high for such a young product and point to quick adoption of the software. Qlik has invested a lot of time in Qlik Sense’s support for QlikView data stores and in providing a single QIX engine and data storage for both solutions. This has undoub-tedly greased the wheels of Qlik Sense’s rapid rise to prominence.

The product is mostly used for dashboard cre-ation, basic data analysis and standard/enter-prise reporting. The latter use case has risen from 58 percent last year to 64 percent this year. Recent versions of NPrinting, Qlik’s repor-ting solution, now support Qlik Sense as well as QlikView. This development is likely to drive the percentage of users using Qlik Sense for enterprise reporting even higher in the future.

Only 59 percent of respondents use Qlik Sen-se for ad hoc query, the original focus of the solution. Customers now seem to be using the software for a broader set of use cases.

Current vs. planned usen=61

In use Planned

74%

67%

64%

59%

38%

28%

28%

26%

31%

33%

38%

31%

61%

44%

Dashboards/Scorecards

Basic data analysis

Standard/Enterprisereporting

Ad hoc query

Financialconsolidation

Advanced analysis

Budgeting/Planning

5 products most often evaluated incompetition with Qlik Sensen=59

80%

61%

42%

24%

19%

QlikView

Tableau

MS Power BI

MS SSRS

IBM Cog Analytics

Percentage of employees using Qlik Sensen=59

17%

Qlik Sense

Average of allproducts

Number of users using Qlik Sensen=59

Median

Mean 2053

150

1794

120

Qlik Sense Average of allproducts

Company size (employees)n=60

12%

40%

48%

Less than 100

100 - 2500

More than 2500

Tasks carried out with Qlik Sense bybusiness usersn=58

Qlik SenseAverage of all products

91%82%

90%80%

84%91%

38%29%

Navigate

Explore/Analyze

View

Model/Enrich

10%


Peer Groups and KPIs Large enterprise BI platforms

Includes products equipped with functionality for enterprise deployments that focus on a broad range of BI use cases.


Includes products that focus on creating advanced and highly sophisticated dashboards.

Self-service reporting-focused products

Includes products that focus on self-service reporting and ad hoc analysis.

OLAP analysis-focused products

Includes products that focus on analysis in dimensio-nal and hierarchical data models.


Includes products that focus on visual data discovery and advanced data visualization.

Integrated performance management products

Includes products that provide integrated functiona-lity for BI and performance management, especially planning and budgeting.

Large international BI vendors

Includes products from companies with annual re-venues of $200m+ and a truly international reach.

EMEA-focused vendors

Includes products from vendors that have a signifi-cant presence in - and focus on - the EMEA region.

Americas-focused vendors

Includes products from vendors that have a signifi-cant presence in - and focus on - the Americas region.

The BI Survey 17 provides the reader with well-desi-gned KPI dashboards packed with concise informa-tion, which can be absorbed at a glance. The KPIs all follow these simple rules:

• Only measures that have a clear good/bad trend are used as the basis for KPIs.

• KPIs may be based on one or more measures from The BI Survey.

• Only products with samples of at least 20 - 30 (depending on the KPI) for each of the questions that feed into the KPI are included.

• For quantitative data, KPIs are conver-ted to a scale of 1 to 10 (worst to best).

• A linear min-max transformation is ap-plied, which preserves the order of, and the relative distance between, pro-ducts‘ scores.

The terms ‘top-ranked’ and ‘leader’ are used in the following KPI chart titles. ‘Top-ranked’ indicates first position. ‘Leader’ usually denotes a position in the top 25-30% of products listed in the chart.

Peer Group Classification Peer Groups Overview

The KPIs

The BI Survey 17 features a range of different types of BI tools so we use peer groups to help identify competing products. The groups are essential to al-low fair and useful comparisons of products that are likely to compete.

The peer groups have been defined by BARC ana-lysts using their experience and judgment, with segmentation based on two key factors:

1. Usage scenario - functional peer groups are mainly data-driven and ba-sed on how customers say they use the product.

2. Regional focus - is the vendor a large international vendor with a truly global presence or does it focus on a particu-lar region? We also take into account the location of BI Survey respondents.

Qlik Sense features in the following peer groups:

• Large international BI vendors

• Data discovery-focused products

• Self-service reporting-focused pro-ducts

This KPI is based on the achievement level of a variety of business benefits.

Business benefits


Viewpoint

Qlik Sense receives excellent feedback from its customers for its abilities to provide business benefits. With Qlik Sense, Qlik ranks as the number one large international BI vendor and comes second in its other two peer groups. ‘Business benefits’ is a very important KPI which demonstrates that a BI solution is not only able to support decision-making by visualizing information but also to bring real value to customers as they use the analysis results to achieve business goals. With Qlik DataMarket, Qlik aims to provide data as well as tools for data analysis. External and internal data sources may give a more accurate picture in certain business areas and therefore offer better decision support.

Business benefits – Leader

Peer group: Data discovery-focused products

Business benefits – Leader Business benefits – Top-ranked

Peer group: Self-service reporting-focused products Peer group: Large international BI vendors

1.

Business benefits

10.09.5

9.38.07.8

7.17.0

5.45.3

5.02.9

PhocasQlik Sense

QlikViewYellowfinSisense

MS Power BIPeer Group Average

EnvisionDundasTableau

TIBCO Spotfire© BARC

www.bi-survey.com

10.09.59.3

8.88.58.4

8.18.08.07.8

7.57.4

7.15.9

5.24.4

2.4

PhocasQlik Sense

DomoTARGIT

Pyramid AnalyticsDimensional Insight

cubusBissantzYellowfin

ChartioZoho Reports

Peer Group AverageMS Power BI

DigDashEntrinsik

CyberscienceSAP BO WebI

© BARCwww.bi-survey.com

9.59.3

7.97.27.17.1

6.05.45.35.15.0

4.23.7

3.32.9

2.61.0

Qlik SenseQlikView

MicroStrategyIBM Plan Analytics

Information BuildersMS Power BI

Oracle BIPeer Group Average

InforMS SSRS

TableauSAS Enterprise BI

IBM Cog AnalyticsMS Excel

TIBCO SpotfireSAP BO BI

SAP BEx© BARC

www.bi-survey.com


Business benefitsImproved in business benefits

Peer group: Large international BI vendors

Improved in business benefits


11 12 13 14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

QlikView

Yellowfin

Sisense

MS Power BI

Envision

Dundas

Tableau

TIBCO Spotfire

Phocas

Qlik Sense

11 12 13 14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

QlikView

MicroStrategy

IBM Plan Analytics


MS Power BI

Oracle BI

Infor

MS SSRS

Tableau

SAS Enterprise BI

IBM Cog Analytics

MS Excel

TIBCO Spotfire

SAP BO BI

SAP BEx

Qlik Sense

This KPI is based on the implementation satisfaction level and the frequency of projects completed on time and on budget.

Project success


Viewpoint

Qlik Sense is the top-ranked large international BI vendor for implementing successful projects on time and on budget. The solution has also been ranked as a leader for the last two years in the ‘Data discovery-fo-cused products’ peer group for this KPI. Qlik Sense’s rating of 7.4/10 is well above this year’s BI Survey average of 6.3/10. These results underline that projects with Qlik and its partners often have successful outcomes. The similar architectures in Qlik Sense and QlikView seem to be an advantage for employees and partners in adopting the new solution quickly and executing successful customer-side projects.

Consistently high ratings in project success


Project success – Top-ranked Project success – Leader

Peer group: Large international BI vendors Peer group: Data discovery-focused products

1.

Project success

10.09.7

7.47.27.27.17.16.9

5.75.2

4.3

Phocas

Qlik Sense

QlikView

Yellowfin

Sisense

MS Power BI

Peer Group AverageEnvision

Dundas

TableauTIBCO Spotfire


7.47.2

6.76.16.16.0

5.75.7

5.24.7

4.34.3

2.92.62.5

1.31.0

Qlik SenseQlikView

MicroStrategy

IBM Plan AnalyticsInformation Builders

MS Power BI

Oracle BI

Peer Group Average

Infor

MS SSRSTableau

SAS Enterprise BI

IBM Cog Analytics

MS ExcelTIBCO Spotfire

SAP BO BI

SAP BEx© BARC

www.bi-survey.com

14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

Sisense

QlikView

Dundas

Envision

MS Power BI

Tableau

TIBCO Spotfire

Phocas

Yellowfin

Qlik Sense

The ‘Project length’ KPI is based on how quickly the product is implemented.

The ‘Price-to-value’ KPI is based on how users rate their BI tool in terms of price-to-value ratio.

Project length &Price-to-value


Project length – Leader


Qlik Sense is a leading large international BI vendor in terms of the short duration of its customer pro-jects. Its above-average score of 6.7/10 is very good when one considers that the solution is usually de-ployed for classic use cases such as dashboarding, reporting and basic analysis. The other products in Qlik’s ‘Large international BI vendors’ peer group are primarily used for ad hoc querying so one would normally expect them to be quicker to implement. The vendor has invested heavily in providing ‘intelli-gent’ ways to automate manual tasks and speed up the process of creating analyses and dashboards. For instance, Qlik has always created automated models based on loaded data.

Project lengthViewpoint

Viewpoint

Price-to-value – Leader


The ‘Price-to-value’ KPI demonstrates whether a deployed BI solution is considered to have delivered value for money in terms of its benefits. Qlik Sense is rated as a leading large international BI vendor based on this metric. With a score of 8.1/10, it is rated some way above The BI Survey average of 7.5/10. Good results in the ‘Business benefits’, ‘Project success’ and ‘Project length’ KPIs already show that customers are satisfied with the projects Qlik and its partners work on. With the high level of business benefits the product brings, customers see Qlik Sense as a solution worth paying for.

Price-to-value

7.77.7

7.27.0

6.75.2

4.84.34.2

3.83.2

2.62.42.3

1.91.8

1.0

Qlik SenseQlikView

MicroStrategy

IBM Plan Analytics


MS Power BI

Oracle BI

Peer Group Average

Infor

MS SSRS

Tableau

SAS Enterprise BI

IBM Cog Analytics

MS Excel

TIBCO Spotfire

SAP BO BI

SAP BEx© BARC

www.bi-survey.com

9.89.09.0

8.17.3

6.96.76.6

6.06.05.8

4.23.63.63.53.33.2

Qlik SenseQlikView



MS Power BI

Oracle BI

Peer Group Average

Infor

MS SSRS

Tableau

SAS Enterprise BI

IBM Cog Analytics

MS Excel


SAP BEx © BARCwww.bi-survey.com

This KPI combines the ‘Business benefits’, ‘Project success’ and ‘Project length’ KPIs.

Business value


Viewpoint

When a product provides good ‘Business benefits’, ‘Project success’ and ‘Project length’, we consider it to deliver high business value to its customers. With 8.4/10 (compared to The BI Survey average of 6.2), Qlik Sense scores an excellent result here. We often see customers struggling to calculate or explain the value of BI. Vendors that achieve good results in this KPI seem to be able to serve their customers with valuable information and encourage them to actively use the software for decision-making. Qlik is ranked as the number one large international BI vendor for its Qlik Sense product in terms of business value.

Business value – Leader


Business value – Leader Business value – Top-ranked


1.

Business value

9.78.9

8.48.2

7.77.2

6.86.5

6.25.5

3.7

Phocas

Qlik SenseQlikView

Yellowfin

Sisense




www.bi-survey.com

9.78.9

8.68.48.4

8.17.87.77.77.57.47.4

7.16.8

6.25.7

2.2

Phocas

Qlik Sense

Domo

TARGITPyramid Analytics

Dimensional Insight

cubus

Bissantz

Yellowfin

Chartio

Zoho Reports

Peer Group Average

MS Power BIDigDash

EntrinsikCyberscience

SAP BO WebI© BARC

www.bi-survey.com

8.48.2

6.86.56.5

6.05.5

5.35.15.0

4.34.2

3.73.02.92.9

1.0

Qlik SenseQlikView



MS Power BI

Oracle BI

Peer Group AverageInfor

MS SSRSTableau

SAS Enterprise BI

IBM Cog Analytics

MS Excel

TIBCO Spotfire

SAP BO BI

SAP BEx© BARC

www.bi-survey.com


Business valueConsistently top-ranked in business value


Consistently outstanding in business value


16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

QlikView

Sisense

MS Power BI

Envision

Dundas

Tableau

TIBCO Spotfire

Phocas

Yellowfin

Qlik Sense

16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

QlikView

MS Power BI

IBM Plan Analytics

MicroStrategy


Tableau

MS SSRS

Infor

MS Excel

Oracle BI

TIBCO Spotfire

IBM Cog Analytics

SAP BO BI

SAS Enterprise BI

SAP BEx

Qlik Sense

This KPI is based on the proportion of users that say they would recommend the product to others.

Recommendation

Recommended


Viewpoint

Recommendation is more important than ever, not just for consumer products but also for business soft-ware. Peers always communicate at conferences or digitally about their experiences with software. Other people’s opinions are very important as they can influence decision-makers and ultimately software selecti-on projects. Qlik Sense users are happier to recommend their solution than customers of all the other large international BI vendors. Among data discovery-focused products, Qlik Sense’s most competitive peer group, the product achieves a leading position.

Recommendation – Top-ranked Recommendation – Leader

Peer group: Large international BI vendors Peer group: Data discovery-focused products

1.

Recommendation Recommended

10.08.4

8.27.9

7.37.17.0

6.46.4

5.85.5

Phocas

Qlik Sense

QlikView

Yellowfin

SisenseMS Power BI

Peer Group Average

Envision

Dundas



8.27.17.0

6.46.36.36.05.85.8

5.45.0

4.53.4

3.02.4

2.01.0

Qlik SenseQlikView



MS Power BI

Oracle BI

Peer Group Average

Infor

MS SSRS

Tableau

SAS Enterprise BIIBM Cog Analytics

MS Excel

TIBCO Spotfire

SAP BO BI

SAP BEx© BARC

www.bi-survey.com



Improved in recommendation


Improved in recommendation


12 13 14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

QlikView

MS Power BI

Tableau

MicroStrategy

IBM Plan Analytics

MS SSRS

TIBCO Spotfire


MS Excel

SAS Enterprise BI

IBM Cog Analytics

SAP BO BI

Oracle BI

Infor

SAP BEx

Qlik Sense

12 13 14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

Envision

Yellowfin

QlikView

MS Power BI

Sisense

Tableau

TIBCO Spotfire

Dundas

Phocas

Qlik Sense

The ‘Implementer support’ KPI measures user satisfaction with the level of the implementer’s support for the product.

The ‘Vendor support’ KPI measures user satisfaction with the level of vendor support provided for the product.

Implementer support &Vendor support


Viewpoint

Vendor support – Leader


Year after year, we see large international BI vendors being outscored by their smaller, locally-focused rivals in the ‘Vendor support’ KPI. As a young solution, and considering the size Qlik now is, an abo-ve-average ’Vendor support’ rating from Qlik Sense customers is notable indeed.

Vendor support

Implementer support – Leader


Large international BI vendors typically provide inferior implementer support to their customers due to their size and the level of additional effort required to educate all partners to the right level. Impres-sively for a relatively new solution from a large organization, Qlik Sense manages an above-average score in the ‘Implementer support’ KPI.

Implementer supportViewpoint

7.37.27.1

6.86.56.3

5.95.35.25.1

4.64.24.1

3.73.63.63.5

Qlik SenseQlikView

MicroStrategy

IBM Plan Analytics


Oracle BI

Peer Group Average

Infor

MS SSRS

Tableau

SAS Enterprise BI


TIBCO Spotfire

SAP BO BI

SAP BEx


7.66.96.96.96.8

6.26.05.95.85.75.65.5

4.74.4

3.23.1

2.8

Qlik Sense

QlikView

MicroStrategy

IBM Plan Analytics


MS Power BI

Oracle BI

Peer Group Average

Infor

MS SSRS

Tableau

SAS Enterprise BI


TIBCO Spotfire

SAP BO BI

SAP BEx


This KPI is based on the frequency of problems encountered with the product.



Viewpoint

Qlik Sense customers enjoy greater business value, are more likely to recommend the so-lution to similar companies and have a higher level of product satisfaction than customers of Qlik’s rivals in the ‘Large international BI ven-dors’ peer group. Qlik Sense has improved on its rating from last year and is now the top-ran-ked large international BI vendor for product satisfaction.


Product satisfaction – Top-ranked Improved in product satisfaction

Peer group: Large international BI vendors Peer group: Large international BI vendors

1.

6.55.4

5.15.14.9

3.73.53.43.23.1

2.82.8

2.52.3

1.91.11.0

Qlik Sense

QlikView

MicroStrategy

IBM Plan Analytics


MS Power BI

Oracle BI

Peer Group Average

InforMS SSRS


IBM Cog Analytics

MS Excel

TIBCO Spotfire

SAP BO BISAP BEx © BARC

www.bi-survey.com

12 13 14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

MS Power BI

TIBCO Spotfire

QlikView

Oracle BI

IBM Plan Analytics

MicroStrategy

SAS Enterprise BI

Tableau

MS Excel


MS SSRS

SAP BO BI

Infor

IBM Cog Analytics

SAP BEx

Qlik Sense

This KPI combines the ‘Price-to-value’, ‘Recommendation’, ‘Vendor support’, ‘Implementer support’ and ‘Product satisfaction’ KPIs.



Viewpoint

The ‘Customer satisfaction’ metric combines results from the ‘Price-to-value’, ‘Recom-mendation’, ‘Vendor support’, ‘Implementer support’ and ‘Product satisfaction’ KPIs. Qlik Sense is the top-ranked large international BI vendor for customer satisfaction. The bigger a company becomes, the harder it is to satisfy all its customers. This result shows that Qlik is able to maintain customer satisfaction while continuing to achieve pretty good annual growth. Qlik Sense’s score of 7.2/10 is above The BI Survey 17 average and also gives many of the smaller, local BI vendors a run for their money.


Customer satisfaction – Top-ranked


1. Consistently top-ranked in customersatisfaction


7.27.1

6.66.26.05.95.7

5.45.14.94.94.74.6

3.33.2

2.92.8

Qlik Sense

QlikView

MicroStrategy


MS Power BI

Oracle BI

Peer Group Average

Infor

MS SSRSTableau

SAS Enterprise BI

IBM Cog Analytics


SAP BO BISAP BEx


12 13 14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

MS Power BI

QlikView

IBM Plan Analytics


Tableau

MS SSRS

MicroStrategy

MS Excel

TIBCO Spotfire

Infor

SAS Enterprise BI

Oracle BI

IBM Cog Analytics

SAP BO BI

SAP BEx

Qlik Sense

This KPI is based on how many sites currently use self-service features with their BI tool.

Self-service


Viewpoint

Qlik is ranked as a leading large international BI vendor for self-service. With an excellent score of 8.1/10, clearly above the average of 6.5/10 for all products, Qlik Sense is of-ten used to perform self-service tasks. The product was designed to support different usage scenarios. It started more as an ad hoc visualization product and has since evolved into a dashboarding and reporting solution still targeted at business users. Qlik Sense capabi-lities for analysis and data discovery have also improved from release to release. Therefore, we may even see further improvements in this KPI over time as the product is enhanced with new features on a regular basis.

Self-service

Self-service – Leader Consistently outstanding in self-service


9.59.1

8.18.1

7.57.27.16.96.76.7

6.46.36.36.2

4.94.3

2.4

Qlik Sense

QlikView

MicroStrategy

IBM Plan Analytics


Oracle BI

Peer Group Average

Infor

MS SSRS

Tableau


MS Excel

TIBCO Spotfire

SAP BO BI


14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

Oracle BI

SAS Enterprise BI

IBM Cog Analytics

Infor

MS Excel

SAP BO BI

MS Power BI


QlikView

Tableau

IBM Plan Analytics

SAP BEx

MS SSRS

TIBCO Spotfire

MicroStrategy

Qlik Sense

This KPI is based on how often the product was chosen for its flexibility, and on the frequency of complaints about user flexibility post-implementation.



Viewpoint

Qlik Sense provides good flexibility to its users, ranking as a leader in the ‘Large international BI vendors’ and ‘Self-service reporting-focused products’ peer groups for this KPI. The product is particularly used in dashboards, basic data analysis and reporting scenarios. For these types of use cases, Qlik Sense scores highly, confirming that the applications it can be used to create provide a good deal of flexibility through high interactivity. Qlik Sense was actually created as an ad hoc visualization product aimed at providing in-creased flexibility to end users and business analysts alike. Qlik Sense’s data preparation capabilities have improved in recent releases.

Consistently outstanding in flexibility for users

Peer group: Self-service reporting-focused products

Flexibility for users – Leader Flexibility for users – Leader

Peer group: Self-service reporting-focused products Peer group: Large international BI vendorsFlexibility for users

9.76.66.6

5.95.65.45.45.45.15.1

4.84.64.44.3

3.73.7

1.0

Phocas

Qlik Sense

DomoTARGIT

Pyramid Analytics

Dimensional Insightcubus

Bissantz

Yellowfin

ChartioZoho Reports

Peer Group Average

MS Power BI

DigDash

Entrinsik

Cyberscience

SAP BO WebI© BARC

www.bi-survey.com

8.78.2

7.87.0

6.66.4

6.05.4

4.84.13.93.7

3.22.11.9

1.31.2

Qlik SenseQlikView

MicroStrategy


MS Power BIOracle BI

Peer Group Average

Infor

MS SSRS

Tableau

SAS Enterprise BI

IBM Cog Analytics

MS Excel

TIBCO Spotfire

SAP BO BI

SAP BEx© BARC

www.bi-survey.com

14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

DigDash

Chartio

Zoho Reports

Cyberscience

Phocas

Entrinsik

Bissantz

TARGIT

Domo

Pyramid Analytics

Yellowfin

MS Power BI

SAP BO WebI

cubus

Dimensional Insight

Qlik Sense

The ‘Sales experience’ KPI is based on how respondents rate the sales/purchasing experience with the vendor.

The ‘Ease of use’ KPI is based on how often the product was chosen for its ease of use, and on the level of complaints about ease of use post-implementation.

Sales experience &Ease of use


Viewpoint

Ease of use – Leader


The ‘Ease of use’ KPI is based on how often a product is purchased for its ease of use, and on the level of complaints about ease of use post-implementation. Qlik Sense ranks as one of the leading large in-ternational BI vendors in terms of ease of use. However, customers are more attracted by other values the vendor offers. The number one reason, which is cited by 60 percent of customers, is fast query performance. Other major factors influencing Qlik Sense buyers are functionality, ease of use for report designers and flexibility.

Ease of use

Sales experience – Leader


A customer’s contact with the vendor typically starts with the sales process. These first experiences lay the foundation for future collaboration and interaction with the vendor, as well as being an important influencer of customer satisfaction and the likelihood of cross-selling and future business. Qlik Sense is rated as the second best large international BI vendor in the ‘Sales experience’ KPI with a score of 7.8/10, some way clear of The BI Survey average of 6.9/10.

Sales experienceViewpoint

7.16.06.05.85.85.7

4.94.84.74.74.54.44.34.2

3.02.3

1.0

Qlik Sense

QlikView



MS Power BI

Oracle BI

Peer Group Average

InforMS SSRS

Tableau


MS Excel

TIBCO Spotfire

SAP BO BI

SAP BEx© BARC

www.bi-survey.com

9.07.8

7.46.8

6.66.56.36.3

5.24.6

4.03.93.7

3.33.2

2.41.7

Qlik Sense

QlikViewMicroStrategy

IBM Plan Analytics


MS Power BI

Oracle BI

Peer Group Average

Infor

MS SSRS

Tableau

SAS Enterprise BI

IBM Cog Analytics

MS Excel

TIBCO Spotfire

SAP BO BISAP BEx


This KPI is based on how quickly queries respond (adjusted by data volume).

Query performance


Viewpoint

The ‘Query performance’ KPI is based on query response times adjusted by queried volumes of data. Qlik Sense is chosen for its fast query performance in 60 percent of closed deals, far more often than with other vendors (32 percent). Once in use, Qlik Sense also does a good job keeping its promise of good query per-formance. In the ‘Data discovery-focused products’ peer group, the product is ranked number one in the ‘Query performance’ KPI. In addition, Qlik Sense is rated as the second best large international BI vendor and the third placed self-service reporting-focused product in this important KPI.

Query performance – Top-ranked


Query performance – Leader Query performance – Leader


1.

Query performance

6.96.76.6

6.15.8

5.45.2

4.74.4

3.73.6

Phocas

Qlik Sense

QlikView

Yellowfin

Sisense


Envision

Dundas

Tableau

TIBCO Spotfire


7.06.9

6.66.46.25.95.8

5.24.8

4.34.03.93.7

3.43.2

2.62.4

Qlik SenseQlikView

MicroStrategy

IBM Plan Analytics


MS Power BI

Oracle BI


MS SSRS

Tableau

SAS Enterprise BI

IBM Cog Analytics

MS Excel

TIBCO Spotfire

SAP BO BI

SAP BEx


10.07.8

6.96.46.46.3

6.16.0

5.25.15.0

4.44.4

3.12.0

1.21.0

Phocas

Qlik SenseDomo

TARGIT

Pyramid Analytics

Dimensional Insight

cubus

Bissantz

Yellowfin

Chartio

Zoho Reports

Peer Group AverageMS Power BI

DigDash

Entrinsik

Cyberscience

SAP BO WebI© BARC

www.bi-survey.com


Query performance

Consistently outstanding inquery performance


Consistently top-ranked inquery performance


11 12 13 14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

Envision

QlikView

Phocas

TIBCO Spotfire

MS Power BI

Dundas

Yellowfin

Tableau

Sisense

Qlik Sense

11 12 13 14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

QlikView

MS SSRS

IBM Plan Analytics

Oracle BI

TIBCO Spotfire

MS Power BI

Infor

SAP BEx

MicroStrategy

Tableau

MS Excel

SAS Enterprise BI

SAP BO BI

IBM Cog Analytics


Qlik Sense

This KPI measures the frequency of complaints about the system’s perfor-mance.



Viewpoint

Qlik Sense seems to satisfy customers with its performance in general. Alongside its good rating in the ‘Query performance’ KPI, Qlik Sense also ranks highly for ‘Performance satisfaction’, which takes into ac-count the level of complaints about the system’s performance. It is the number one ranked product for this KPI in the ‘Large international BI vendors’ peer group and a leader in its other two peer groups. The vendor has always provided an integrated in-memory engine with its products. Qlik also took the opportunity to redesign its in-memory engine, now called QIX, when developing Qlik Sense. This engine seems to work well and causes fewer problems than rival solutions.

Performance satisfaction – Leader


Performance satisfaction – Leader Performance satisfaction – Top-ranked


1.


10.010.0

9.79.59.3

8.98.58.3

6.96.4

3.8

Phocas

Qlik Sense

QlikView

YellowfinSisense

MS Power BI

Peer Group Average

EnvisionDundas

Tableau

TIBCO Spotfire


9.79.59.3

8.58.38.1

7.87.3

6.96.96.9

6.55.85.8

5.34.1

1.0

Qlik Sense

QlikView



MS Power BI

Oracle BI

Peer Group Average

Infor

MS SSRS


IBM Cog Analytics

MS Excel

TIBCO Spotfire

SAP BO BI

SAP BEx© BARC

www.bi-survey.com

10.010.0

9.79.59.59.4

9.18.98.8

8.48.18.07.9

7.25.5

4.63.8

Phocas

Qlik Sense

DomoTARGIT

Pyramid Analytics

Dimensional Insight

cubus

Bissantz

Yellowfin

Chartio

Zoho Reports

Peer Group Average

MS Power BI

DigDash

Entrinsik

Cyberscience

SAP BO WebI © BARCwww.bi-survey.com



Improved in performance satisfaction


Improved in performance satisfaction


12 13 14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

MS Power BI

TIBCO Spotfire

QlikView

Oracle BI

IBM Plan Analytics

MicroStrategy

SAS Enterprise BI

Tableau

MS Excel


MS SSRS

SAP BO BI

Infor

IBM Cog Analytics

SAP BEx

Qlik Sense

12 13 14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

MS Power BI

Pyramid Analytics

Domo

TARGIT

Phocas

DigDash

cubus

Dimensional Insight

Entrinsik

Bissantz

Chartio

SAP BO WebI

Yellowfin

Zoho Reports

Cyberscience

Qlik Sense

The ‘Customer experience’ KPI combines the ‘Ease of use’, ‘Self-service’, ‘Performance satisfaction’, ‘Flexibility for users’, ‘Data volume’, ‘Query perfor-mance’ and ‘Sales experience‘ KPIs.

Customer experience


Viewpoint

As a direct result of good ratings for ‘Ease of use’, ‘Self-service’, ‘Performance satisfaction’, ‘Flexibility for users’, ‘Query performance’ and ‘Sales experience‘, Qlik Sense is a leader in all its peer groups in the ‘Customer experience’ KPI. With an above-average score of 7.0/10, customer feedback underlines the posi-tive overall impression Qlik Sense customers have of the solution.

Customer experience – Leader


Customer experience – Leader Customer experience – Leader

Peer group: Self-service reporting-focused products Peer group: Large international BI vendorsCustomer experience

7.87.27.0

6.66.56.4

6.15.95.75.7

5.3

PhocasQlik Sense

QlikView

Yellowfin

SisenseMS Power BI

Peer Group Average

Envision

Dundas

Tableau

TIBCO Spotfire


7.87.06.9

6.56.26.15.95.95.75.65.35.35.2

4.54.3

4.02.9

Qlik Sense


IBM Plan Analytics


MS Power BI

Oracle BI

Peer Group Average

Infor

MS SSRS

Tableau

SAS Enterprise BI

IBM Cog Analytics

MS Excel

TIBCO Spotfire

SAP BO BI

SAP BEx© BARC

www.bi-survey.com

7.67.67.6

7.27.0

6.66.56.36.36.16.16.06.0

5.75.45.3

4.1

PhocasQlik Sense

Domo

TARGIT

Pyramid Analytics

Dimensional Insight

cubus

BissantzYellowfin

Chartio

Zoho Reports

Peer Group Average

MS Power BIDigDash

Entrinsik

Cyberscience

SAP BO WebI© BARC

www.bi-survey.com

This KPI is based on how many sites currently use the product in a cloud environment.

Cloud BI


Viewpoint

Qlik chose to bide its time before launching its cloud BI business. After a few years of tests and initial cloud offerings, the vendor began promoting its business cloud towards the end of 2016. Its smooth launch is reflected in an improved ‘Cloud BI’ ranking in the ‘Large inter-national BI vendors’ peer group this year. We see more and more operational data stored in the cloud and fully expect adoption of cloud analytics to continue rising in the near term.

Cloud BI

Cloud BI – Leader Improved in Cloud BI


9.25.4

5.03.83.8

3.43.3

2.82.72.72.72.7

2.12.12.01.9

1.2

Qlik Sense

QlikView



MS Power BI

Oracle BI

Peer Group Average

Infor

MS SSRS

Tableau

SAS Enterprise BI

IBM Cog Analytics

MS Excel

TIBCO Spotfire

SAP BO BISAP BEx


12 13 14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

MS Excel

Tableau

QlikView

MicroStrategy

IBM Plan Analytics

Oracle BI

SAS Enterprise BI

SAP BO BI

SAP BEx


MS SSRS

IBM Cog Analytics

Infor

MS Power BI

TIBCO Spotfire

Qlik Sense

This KPI is based on how many survey respondents currently use their BI tool on a mobile device.

Mobile BI


Viewpoint

7.4/10 of Qlik Sense respondents report using the product on their mobile devices, way above The BI Sur-vey average of 4.4/10. Qlik Sense ranks second in the ‘Large international BI vendors’ peer group in terms of use in mobile BI scenarios. Furthermore, it is a leader among self-service reporting-focused products in this category. Qlik recently improved its mobile application and now provides offline analysis capabilities in existing applications. This may inspire even more customers to run Qlik Sense on their phones and tablets in the future.

Consistently outstanding in mobile BI


Mobile BI – Leader Mobile BI – Leader

Peer group: Self-service reporting-focused products Peer group: Large international BI vendorsMobile BI

9.59.2

8.78.1

7.46.8

6.05.55.3

4.13.9

3.62.92.8

2.42.01.8

Phocas

Qlik Sense

Domo

TARGIT

Pyramid Analytics

Dimensional Insight

cubus

Bissantz

Yellowfin

Chartio

Zoho Reports

Peer Group Average

MS Power BI

DigDash

Entrinsik

CyberscienceSAP BO WebI


8.77.4

7.15.65.5

4.44.14.14.0

3.43.02.9

2.32.22.01.9

1.0

Qlik Sense


IBM Plan Analytics


MS Power BI

Oracle BI

Peer Group Average

Infor

MS SSRS

Tableau

SAS Enterprise BI

IBM Cog Analytics

MS Excel


SAP BEx


11 12 13 14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

MicroStrategy

QlikView


Tableau

IBM Cog Analytics

TIBCO Spotfire

SAP BO BI

MS Excel

MS SSRS

SAS Enterprise BI

Infor

SAP BEx

Oracle BI

IBM Plan Analytics

MS Power BI

Qlik Sense

This KPI is based on how many sites currently use visual design standards with their BI tool.



Viewpoint

Visual design standards guide users through BI content using standard representations for information such as measures. Qlik Sense has open APIs for system functionality. Customers and partners can use those to extend or modify the software. Qlik’s partners in particular have built specific extensions to Qlik Sense to provide HICHERT and other visual design features to customers. As a result, Qlik Sense occupies a leading position in all of its peer groups for this KPI.

Visual design standards – Leader


Visual design standards – Leader Visual design standards – Leader

Peer group: Self-service reporting-focused products Peer group: Large international BI vendorsVisual design standards

6.65.55.3

5.04.64.6

4.23.7

3.32.7

1.0Phocas

Qlik SenseQlikView

YellowfinSisense

MS Power BI


Dundas

Tableau

TIBCO Spotfire


6.76.6

5.55.45.3

5.04.94.94.74.64.54.54.34.14.1

2.82.5

Qlik Sense

QlikView

MicroStrategy

IBM Plan Analytics


MS Power BI

Oracle BI

Peer Group Average

Infor

MS SSRS

Tableau


MS Excel

TIBCO Spotfire

SAP BO BI

SAP BEx


10.06.0

5.34.64.4

4.13.83.73.63.43.3

2.82.7

2.11.41.4

1.0Phocas

Qlik Sense

Domo

TARGIT

Pyramid Analytics

Dimensional Insight

cubus

Bissantz

Yellowfin

Chartio

Zoho Reports

Peer Group Average

MS Power BI

DigDash

Entrinsik

Cyberscience

SAP BO WebI



Visual design standardsConsistently outstanding in visual design standards


Consistently outstanding in visual design standards


14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

TIBCO Spotfire

MS Power BI

Dundas

Envision

Sisense

Yellowfin

Phocas

Tableau

QlikView

Qlik Sense

14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

MS Power BI

cubus

SAP BO WebI

Domo

TARGIT

Dimensional Insight

Chartio

Entrinsik

Yellowfin

DigDash

Cyberscience

Zoho Reports

Phocas

Bissantz

Pyramid Analytics

Qlik Sense

This KPI is based on how many sites currently perform spatial/location ana-lysis with their BI tool.



Viewpoint

In the past, Qlik Sense offered geo mapping with point and shape mapping, data profiling features based on integrated KML information and visualizations based on CartoDB background maps. Partners were able to extend these features using APIs, and customers report extensive use of these geo possibilities in this year’s BI Survey. In 2017, Qlik acquired its partner Idevio in order to provide more sophisticated support for geo analysis. In the latest version of Qlik Sense, Qlik GeoAnalytics (previously known as IdevioMaps) is now available as an add-on module. This major investment will further improve Qlik Sense’s rating for location intelligence in the future.

Location intelligence – Leader Location intelligence – Leader

Peer group: Self-service reporting-focused products Peer group: Large international BI vendorsLocation intelligence

8.36.9

6.46.15.9

5.65.15.1

4.54.03.7

3.53.23.0

2.02.0

1.5

Qlik SenseQlikView

MicroStrategy

IBM Plan Analytics


MS Power BI


InforMS SSRS

Tableau

SAS Enterprise BI


TIBCO Spotfire

SAP BO BI


10.06.7

6.46.3

5.95.45.4

4.64.34.24.2

3.73.7

3.12.0

1.01.0

Phocas

Qlik SenseDomo

TARGIT

Pyramid Analytics

Dimensional Insight

cubus

Bissantz

Yellowfin

Chartio

Zoho Reports

Peer Group Average

MS Power BI

DigDash

Entrinsik

Cyberscience

SAP BO WebI


This KPI is based on how many sites currently perform visual analysis with their BI tool.

Visual analysis


Viewpoint

Qlik Sense is a visually appealing product and its score of 8.6/10 in the ‘Visual analysis’ KPI is some distan-ce above The BI Survey average of 6.1/10. Users are offered interactive visuals that they can navigate to gain new information. Besides using predefined dashboards and analysis applications, business users can query data using visual elements as well. Qlik has also invested in providing a visual design environment for data preparation which is being enhanced with new features from release to release. This continuing investment in product improvement is reflected in leading ranks in the ‘Self-service reporting-focused pro-ducts’ and ‘Large international BI vendors’ peer groups.

Visual analysisVisual analysis – Leader Visual analysis – Leader


8.98.68.6

8.37.47.4

6.66.05.85.75.6

5.24.54.3

3.02.72.6

Qlik SenseQlikView

MicroStrategy

IBM Plan Analytics


MS Power BI

Oracle BI

Peer Group Average

Infor

MS SSRS

Tableau


MS Excel

TIBCO Spotfire


www.bi-survey.com

10.08.88.68.68.48.38.2

7.57.17.16.96.7

6.26.1

5.43.6

3.3

Phocas

Qlik SenseDomo


Dimensional Insight

cubus

Bissantz

Yellowfin

Chartio

Zoho Reports

Peer Group Average

MS Power BIDigDash

Entrinsik

Cyberscience

SAP BO WebI© BARC

www.bi-survey.com

This KPI is based on how many survey respondents use embedded BI.

Embedded BI


Viewpoint

Qlik Sense was designed to be an open and embeddable solution from the very beginning. The vendor exposes all functions as APIs, which can be used to extend, embed or modify the solution. Many partners have taken this cue and work on providing extensions and embedding the software in their applications. Therefore it is not surprising to see Qlik Sense ranked as the number one large international BI vendor in terms of its use in embedded scenarios. It is also ranked as a leader in the ‘Embedded BI’ KPI in the ‘Self-service reporting-focused products’ peer group.

Embedded BI – Leader Embedded BI – Top-ranked


1.

Embedded BI

8.17.87.6

6.86.66.5

6.35.25.15.04.94.94.8

3.12.62.5

1.0

Qlik Sense

QlikView

MicroStrategy

IBM Plan Analytics


MS Power BI

Oracle BI

Peer Group Average

Infor

MS SSRS

Tableau

SAS Enterprise BI


TIBCO Spotfire

SAP BO BISAP BEx


10.09.49.39.2

8.17.6

6.96.5

6.25.3

5.04.4

4.24.0

3.63.5

2.5

Phocas

Qlik Sense

Domo


Dimensional Insight

cubus

Bissantz

Yellowfin

Chartio

Zoho Reports

Peer Group Average

MS Power BI

DigDash

Entrinsik

Cyberscience

SAP BO WebI


This KPI combines the ‘Embedded BI‘, ‘Cloud BI’, ‘Visual analysis‘, ‘Mobile BI’, ‘Operational BI‘, ‘Location intelligence‘ and ‘Visual design standards’ KPIs to measure the product’s level of innovation.

Innovation


Viewpoint

Qlik is strong on innovation in general and ranks as a leader in the ‘Innovation’ KPI this year. The BI Survey determines a vendor’s innovation rating by aggregating its scores in KPIs such as ‘Embedded BI’, ‘Cloud BI’, Visual analysis’, ‘Location intelligence’ and ‘Visual design standards’. Qlik Sense performs well in most of these categories, resulting in leading ranks in the ‘Large international BI vendors’ peer group as well as the hotly competitive ‘Data discovery-focused products’ peer group.

Improved in innovation


Innovation – Leader Innovation – Leader

Peer group: Data discovery-focused products Peer group: Large international BI vendorsInnovation

6.76.56.4

6.16.06.05.9

5.65.65.65.4Phocas

Qlik Sense

QlikView

Yellowfin

Sisense

MS Power BI

Peer Group Average

Envision

Dundas



11 12 13 14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

MicroStrategy

QlikView

Tableau

TIBCO Spotfire


MS Excel

MS SSRS

IBM Cog Analytics

SAP BO BI

SAS Enterprise BI

Oracle BI

IBM Plan Analytics

SAP BEx

Infor

MS Power BI

Qlik Sense

6.76.4

6.15.9

5.65.65.5

4.84.7

4.34.3

3.93.83.7

2.92.82.7

Qlik Sense


IBM Plan Analytics


MS Power BI

Oracle BI

Peer Group Average

Infor

MS SSRS

Tableau

SAS Enterprise BI

IBM Cog Analytics

MS Excel

TIBCO Spotfire

SAP BO BI


This KPI is based on whether respondents considered purchasing the pro-duct.



Viewpoint

With an excellent rating of 9.0/10, Qlik Sense is the second most likely self-service repor-ting-focused product to be considered for purchase in this year’s BI Survey, maintaining its position from 2016. This score compares very favorably to The BI Survey 17 average of 4.5/10 and confirms Qlik’s high brand aware-ness.

Considered for purchaseConsidered for purchase – Leader


Consistently outstanding in considered for purchase


13 14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

SAP BO WebI

Bissantz

Domo

Pyramid Analytics

Yellowfin

Zoho Reports

TARGIT

Chartio

cubus

Entrinsik

Phocas

Cyberscience

DigDash

Dimensional Insight

MS Power BI

Qlik Sense

9.49.0

8.64.2

3.22.7

2.32.3

1.91.81.71.61.6

1.21.21.21.0

Phocas

Qlik Sense

Domo

TARGIT

Pyramid Analytics

Dimensional Insight

cubus

Bissantz

Yellowfin

Chartio

Zoho Reports

Peer Group Average

MS Power BI

DigDash

Entrinsik

Cyberscience

SAP BO WebI


This KPI combines the ‘Considered for purchase’ and ‘Competitive win rate’ KPIs.

Competitiveness


Viewpoint

Being frequently considered for purchase leads to Qlik Sense’s above-average rating for competitiveness. Qlik is a very well-known vendor throughout the world and its strong brand awareness is underlined by this result. Despite its relative youth, the Qlik Sense product is considered for purchase in many BI projects.

CompetitivenessCompetitiveness – Leader


Improved in competitiveness


11 12 13 14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

Tableau

Phocas

Dundas

Sisense

Yellowfin

TIBCO Spotfire

Envision

MS Power BI

QlikView

Qlik Sense

6.05.8

5.55.1

4.64.14.0

2.82.8

2.51.9

Phocas

Qlik SenseQlikView

YellowfinSisense

MS Power BI

Peer Group Average

Envision

Dundas

Tableau

TIBCO Spotfire © BARCwww.bi-survey.com

QlikView


User and Use CaseDemographics

Comment

QlikView – Qlik’s original product – has been on the market for many years and offers very good support for the creation of individual gui-ded applications. Customers use the solution for dashboarding, standard reporting and basic data analysis. 79 percent of respondents to this year’s survey also say they use the solu-tion for ad hoc queries. However, responses indicate that most users explore/analyze, view and navigate data with the product.

QlikView’s main competitor is actually its sister product Qlik Sense. Customers seem to see overlaps between the solutions and want to make sure they pick the right one to match their needs. The BI Survey uncovers some interesting differences between the two pro-ducts: QlikView’s penetration rate in customer organizations is far broader than Qlik Sense with 15 percent of employees using QlikView compared to 10 percent for Qlik Sense. Qlik-View was also the first solution supported by Qlik NPrinting to provide enterprise reporting capabilities, which may be a factor in its broa-der usage. NPrinting now supports Qlik Sense too so this gap may close in the future. Finally, Qlik Sense seems to be more popular with lar-ger companies, while QlikView is mostly used in mid-sized companies.

Current vs. planned usen=236

In use Planned

88%

82%

82%

79%

40%

35%

28%

11%

11%

11%

14%

23%

30%

46%

Dashboards/Scorecards

Standard/Enterprisereporting

Basic data analysis

Ad hoc query

Financialconsolidation

Budgeting/Planning

Advanced analysis

5 products most often evaluated incompetition with QlikViewn=226

49%

33%

27%

26%

15%

Qlik Sense

Tableau

MS Power BI

IBM Cog Analytics

SAP BEx

Percentage of employees using QlikViewn=233

17%

QlikView

Average of allproducts

Number of users using QlikViewn=233

Median

Mean 2989

220

1794

120

QlikView Average of allproducts

Company size (employees)n=235

8%

49%

43%

Less than 100

100 - 2500

More than 2500

Tasks carried out with QlikView bybusiness usersn=228

QlikViewAverage of all products

88%80%

86%91%

83%82%

23%29%

Explore/Analyze

View

Navigate

Model/Enrich

15%


Peer Groups and KPIs Large enterprise BI platforms

Includes products equipped with functionality for enterprise deployments that focus on a broad range of BI use cases.


Includes products that focus on creating advanced and highly sophisticated dashboards.

Self-service reporting-focused products

Includes products that focus on self-service reporting and ad hoc analysis.

OLAP analysis-focused products

Includes products that focus on analysis in dimensio-nal and hierarchical data models.


Includes products that focus on visual data discovery and advanced data visualization.

Integrated performance management products

Includes products that provide integrated functiona-lity for BI and performance management, especially planning and budgeting.

Large international BI vendors

Includes products from companies with annual re-venues of $200m+ and a truly international reach.

EMEA-focused vendors

Includes products from vendors that have a signifi-cant presence in - and focus on - the EMEA region.

Americas-focused vendors

Includes products from vendors that have a signifi-cant presence in - and focus on - the Americas region.

The BI Survey 17 provides the reader with well-desi-gned KPI dashboards packed with concise informa-tion, which can be absorbed at a glance. The KPIs all follow these simple rules:

• Only measures that have a clear good/bad trend are used as the basis for KPIs.

• KPIs may be based on one or more measures from The BI Survey.

• Only products with samples of at least 20 - 30 (depending on the KPI) for each of the questions that feed into the KPI are included.

• For quantitative data, KPIs are conver-ted to a scale of 1 to 10 (worst to best).

• A linear min-max transformation is ap-plied, which preserves the order of, and the relative distance between, pro-ducts‘ scores.

The terms ‘top-ranked’ and ‘leader’ are used in the following KPI chart titles. ‘Top-ranked’ indicates first position. ‘Leader’ usually denotes a position in the top 25-30% of products listed in the chart.

Peer Group Classification Peer Groups Overview

The KPIs

The BI Survey 17 features a range of different types of BI tools so we use peer groups to help identify competing products. The groups are essential to al-low fair and useful comparisons of products that are likely to compete.

The peer groups have been defined by BARC ana-lysts using their experience and judgment, with segmentation based on two key factors:

1. Usage scenario - functional peer groups are mainly data-driven and ba-sed on how customers say they use the product.

2. Regional focus - is the vendor a large international vendor with a truly global presence or does it focus on a particu-lar region? We also take into account the location of BI Survey respondents.

QlikView features in the following peer groups:

• Large international BI vendors

• Data discovery-focused products

• Dashboarding-focused products

This KPI is based on the achievement level of a variety of business benefits.

Business benefits


Viewpoint

Qlik products provide several business benefits to customers. Like Qlik Sense, QlikView is a leader in all its peer groups in the ‘Business benefits’ KPI. QlikView has been shipped for years as pre-defined applications especially built for different operational systems. With ready-to-use analysis and data modules, customers can push ahead with analyzing their data faster and see this as a key advantage. Moreover, the solution has always offered particularly good support for the flexible creation of tailored applications so Qlik, its partners and customers are able to create BI applications specifically focused on users’ requirements.

Business benefits – Leader


Business benefits – Leader Business benefits – Leader

Peer group: Dashboarding-focused products Peer group: Large international BI vendorsBusiness benefits

9.39.3

8.88.58.4

7.87.8

7.57.1

6.76.66.56.4

5.95.35.25.0

2.92.7

1.6

DomoQlikView


Dimensional InsightSisenseChartio

Zoho ReportsMS Power BI

BOARDCubeware

Peer Group AverageLongview Analytics

DigDashDundas

EntrinsikTableau

TIBCO SpotfireCXO-Cockpit

SAP BO Design St.© BARC

www.bi-survey.com

10.09.5

9.38.07.8

7.17.0

5.45.3

5.02.9

PhocasQlik Sense

QlikViewYellowfinSisense




www.bi-survey.com

9.59.3

7.97.27.17.1

6.05.45.35.15.0

4.23.7

3.32.9

2.61.0

Qlik SenseQlikView




InforMS SSRS




SAP BEx© BARC

www.bi-survey.com


Business benefitsImproved in business benefits


Peer group: Dashboarding-focused products




11 12 13 14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.

18.

19.

Domo

TARGIT

Pyramid Analytics

Dimensional Insight

Sisense

Chartio

Zoho Reports

MS Power BI

BOARD

Cubeware

Longview Analytics

DigDash

Dundas

Entrinsik

Tableau

TIBCO Spotfire

CXO-Cockpit

SAP BO Design St.

QlikView

11 12 13 14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

Yellowfin

Sisense

MS Power BI

Envision

Dundas

Tableau

TIBCO Spotfire

Phocas

Qlik Sense

QlikView

11 12 13 14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

MicroStrategy

IBM Plan Analytics


MS Power BI

Oracle BI

Infor

MS SSRS

Tableau

SAS Enterprise BI

IBM Cog Analytics

MS Excel

TIBCO Spotfire

SAP BO BI

SAP BEx

Qlik Sense

QlikView

This KPI is based on the implementation satisfaction level and the frequency of projects completed on time and on budget.

Project success


Viewpoint

Qlik is rated as a leading large international BI vendor for ‘Project success’ with its QlikView solution. The product ranks consistently highly, indicating customers’ general satisfaction with the success of QlikView projects. This result reflects a high level of satisfaction with the product and shows that a good proportion of QlikView projects are completed on time and budget. As a relatively mature product, plenty of partners and customers know their way around QlikView by now, which also contribu-tes to the success of projects.

Project success

Project success – Leader


Consistently outstanding in project success


14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

IBM Plan Analytics


Infor

MicroStrategy

MS Power BI

MS SSRS

Tableau

TIBCO Spotfire

MS Excel

SAP BO BI

IBM Cog Analytics

Oracle BI

SAS Enterprise BI

SAP BEx

Qlik Sense

QlikView

7.47.2

6.76.16.16.0

5.75.7

5.24.7

4.34.3

2.92.62.5

1.31.0

Qlik SenseQlikView

MicroStrategy


MS Power BI

Oracle BI

Peer Group Average

Infor

MS SSRSTableau

SAS Enterprise BI

IBM Cog Analytics


SAP BO BI

SAP BEx© BARC

www.bi-survey.com

The ‘Project length’ KPI is based on how quickly the product is implemented.

The ‘Price-to-value’ KPI is based on how users rate their BI tool in terms of price-to-value ratio.

Project length &Price-to-value


Project length– Leader


With QlikView, Qlik is ranked as a leading large international BI vendor for ‘Project length’. Considering QlikView’s focus is on creating individual applications for customers, this is a very good result indeed. It shows that even when custom requirements have to be gathered to implement and deploy a tailored solution, QlikView seems to be able to support partners and customers in creating their applications in a reasonable timeframe.

Project lengthViewpoint

Viewpoint

Price-to-value – Leader


QlikView is ranked as a leader in the ‘Large international BI vendors’ peer group when it comes to customers’ price-to-value perception. The vendor is able to provide a tool that offers benefits to its customers and makes them feel they have spent their money wisely. Applications built with QlikView are tailored to users needs and are therefore predefined. However they have always been interactive so end users can navigate data. This interactivity encourages data analysis so we often see consumers of QlikView applications claiming to analyze data and not feeling restricted by predefined content. This is one of the reasons customers find QlikView so valuable.

Price-to-value

9.89.09.0

8.17.3

6.96.76.6

6.06.05.8

4.23.63.63.53.33.2

Qlik SenseQlikView



MS Power BI

Oracle BI

Peer Group Average

Infor

MS SSRS

Tableau

SAS Enterprise BI

IBM Cog Analytics

MS Excel



7.77.7

7.27.0

6.75.2

4.84.34.2

3.83.2

2.62.42.3

1.91.8

1.0

Qlik SenseQlikView

MicroStrategy

IBM Plan Analytics


MS Power BI

Oracle BI

Peer Group Average

Infor

MS SSRS

Tableau

SAS Enterprise BI

IBM Cog Analytics

MS Excel

TIBCO Spotfire

SAP BO BI

SAP BEx© BARC

www.bi-survey.com

This KPI combines the ‘Business benefits’, ‘Project success’ and ‘Project length’ KPIs.

Business value


Viewpoint

With above average results in the ‘Business benefits’, ‘Project success’ and ‘Project length’ KPIs, QlikView ranks as a leader in the ‘Large international BI vendors’ and ‘Dashboarding-focused products’ peer groups for the aggregated ‘Business value’ KPI. We see QlikView applications used in a variety of different BI contexts, such as operational and traditional BI, as well as in various business departments such as sales or finance. Survey responses show that QlikView projects are invariably successful and also underline how critical its applications seem to be.

Business value – Leader Business value – Leader

Peer group: Dashboarding-focused products Peer group: Large international BI vendorsBusiness value

8.68.48.2

7.87.77.77.7

7.47.1

6.86.66.46.36.26.0

5.75.75.5

3.72.8

Domo

QlikViewTARGIT

Pyramid Analytics

Dimensional InsightSisense

Chartio

Zoho Reports

MS Power BI

BOARD

Cubeware

Peer Group AverageLongview Analytics

DigDash

Dundas

Entrinsik


CXO-Cockpit

SAP BO Design St.© BARC

www.bi-survey.com

8.48.2

6.86.56.5

6.05.5

5.35.15.0

4.34.2

3.73.02.92.9

1.0

Qlik SenseQlikView



MS Power BI

Oracle BI


MS SSRSTableau

SAS Enterprise BI

IBM Cog Analytics

MS Excel

TIBCO Spotfire

SAP BO BI

SAP BEx© BARC

www.bi-survey.com


Business valueImproved in business value


Improved in business value


16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.

18.

19.

Zoho Reports

Dimensional Insight

Sisense

Domo

Chartio

DigDash

MS Power BI

Longview Analytics

BOARD

Dundas

Cubeware

Entrinsik

CXO-Cockpit

Tableau

TIBCO Spotfire

SAP BO Design St.

Pyramid Analytics

TARGIT

QlikView

16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

MS Power BI

IBM Plan Analytics

MicroStrategy


Tableau

MS SSRS

Infor

MS Excel

Oracle BI

TIBCO Spotfire

IBM Cog Analytics

SAP BO BI

SAS Enterprise BI

SAP BEx

Qlik Sense

QlikView

This KPI is based on the proportion of users that say they would recommend the product to others.

Recommendation

Recommended


Viewpoint

Compared to other large international BI vendors, QlikView customers are more likely than most to recommend their BI product to others. QlikView has performed consistently well in this KPI for the last six years. Given that customers report high benefits and business value from using the solution, this strong ‘Re-commendation’ rating comes as no surprise. A good result in the ‘Price-to-value’ KPI also increases the tendency of customers to feel they can recommend the solution.


Recommendation – Leader


Consistently outstanding in recommendation


12 13 14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

MS Power BI

Tableau

MicroStrategy

IBM Plan Analytics

MS SSRS

TIBCO Spotfire


MS Excel

SAS Enterprise BI

IBM Cog Analytics

SAP BO BI

Oracle BI

Infor

SAP BEx

Qlik Sense

QlikView

8.27.17.0

6.46.36.36.05.85.8

5.45.0

4.53.4

3.02.4

2.01.0

Qlik SenseQlikView



MS Power BI

Oracle BI

Peer Group Average

Infor

MS SSRS

Tableau


MS Excel

TIBCO Spotfire

SAP BO BI

SAP BEx© BARC

www.bi-survey.com

This KPI measures user satisfaction with the level of vendor support provided for the product.

Vendor support


Viewpoint

Large international BI vendors are rarely able to match the level of support that smaller local vendors provide. These software manufac-turers have much higher organizational and global complexity to manage. As a large in-ternational BI vendor, Qlik’s improving vendor support rating is a good sign which shows that the vendor is working on its customer focus. For both QlikView and Qlik Sense, Qlik pro-vides good support compared to other large international vendors. Its score of 6.9/10 in this KPI places QlikView in second position in the ‘Large international BI vendors’ peer group.

Vendor supportVendor support – Leader Improved in vendor support


12 13 14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

SAS Enterprise BI

Qlik Sense

Tableau

MS Power BI

MS SSRS

MicroStrategy

TIBCO Spotfire

Infor

IBM Plan Analytics

SAP BEx

MS Excel

IBM Cog Analytics

Oracle BI

SAP BO BI


QlikView

7.66.96.96.96.8

6.26.05.95.85.75.65.5

4.74.4

3.23.1

2.8

Qlik Sense

QlikView

MicroStrategy

IBM Plan Analytics


MS Power BI

Oracle BI

Peer Group Average

Infor

MS SSRS

Tableau

SAS Enterprise BI


TIBCO Spotfire

SAP BO BI

SAP BEx


The ‘Performance satisfaction’ KPI measures the frequency of complaints about the system’s performance.

The ‘Product satisfaction’ KPI is based on the frequency of problems encountered with the product.

Performance satisfaction &Product satisfaction


Viewpoint

Performance satisfaction – Leader


Product satisfaction – Leader


QlikView customers rate the product as a leader in the ‘Large international BI vendors’ peer group. In general, Qlik seems to satisfy its customers more than other large international BI vendors can as both its products receive good feedback compared to their competitors.


With QlikView, Qlik ranks as one of the leading large international BI vendors in the ‘Performance sa-tisfaction’ KPI. Its score of 8.5/10 is above The BI Survey average of 7.4/10. This result clearly supports Qlik’s strategy from the very beginning to appeal to business users by providing a flexible and fast solution. QlikView has always been equipped with integrated in-memory storage, which was redesigned with the launch of Qlik Sense. Soon afterwards, QlikView was further developed to support the new QIX engine. Both QlikView and Qlik Sense score well in this KPI, confirming Qlik’s ability to develop software that performs well.

Performance satisfactionViewpoint

9.79.59.3

8.58.38.1

7.87.3

6.96.96.9

6.55.85.8

5.34.1

1.0

Qlik Sense

QlikView



MS Power BI

Oracle BI

Peer Group Average

Infor

MS SSRS


IBM Cog Analytics

MS Excel

TIBCO Spotfire

SAP BO BI

SAP BEx© BARC

www.bi-survey.com

6.55.4

5.15.14.9

3.73.53.43.23.1

2.82.8

2.52.3

1.91.11.0

Qlik Sense

QlikView

MicroStrategy

IBM Plan Analytics


MS Power BI

Oracle BI

Peer Group Average

InforMS SSRS


IBM Cog Analytics

MS Excel

TIBCO Spotfire


www.bi-survey.com

This KPI combines the ‘Price-to-value’, ‘Recommendation’, ‘Vendor support’, ‘Implementer support’ and ‘Product satisfaction’ KPIs.



Viewpoint

The ‘Customer satisfaction’ KPI aggregates customer feedback from the ‘Price-to-value’, ‘Recommendation’, ‘Vendor support’, ‘Imple-menter support’ and ‘Product satisfaction’ KPIs. QlikView receives very good feedback in most of these categories resulting in a leading rank for ‘Customer satisfaction’ compared to competitors in the ‘Large international BI vendors’ peer group. With a score of 6.6/10, QlikView lies just above the overall BI Survey average of 6.5/10.

Customer satisfactionCustomer satisfaction – Leader

Consistently outstanding in customer satisfaction


12 13 14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

IBM Plan Analytics


Tableau

MS SSRS

MicroStrategy

MS Excel

TIBCO Spotfire

Infor

SAS Enterprise BI

Oracle BI

IBM Cog Analytics

SAP BO BI

SAP BEx

Qlik Sense

MS Power BI

QlikView

7.27.1

6.66.26.05.95.7

5.45.14.94.94.74.6

3.33.2

2.92.8

Qlik Sense

QlikView

MicroStrategy


MS Power BI

Oracle BI

Peer Group Average

Infor

MS SSRSTableau

SAS Enterprise BI

IBM Cog Analytics


SAP BO BISAP BEx


This KPI is based on how often the product was chosen for its flexibility, and on the frequency of complaints about user flexibility post-implementation.



Viewpoint

Flexibility is the third most popular reason for buying QlikView, cited by 44 percent of survey respondents. Once QlikView projects go live, users seem to have few complaints about flexibility so the product ranks as a leader in the ‘Large international BI vendors’ and ‘Dashboarding-focused products’ peer groups. Its score of 7.0/10 comfortably exceeds The BI Survey average of 5.7/10.

Flexibility for users – Leader Flexibility for users – Leader

Peer group: Dashboarding-focused products Peer group: Large international BI vendorsFlexibility for users

9.58.78.7

8.47.5

7.06.6

6.15.95.95.85.65.4

5.14.84.64.44.3

4.13.7

Domo

QlikView

TARGIT

Pyramid Analytics

Dimensional Insight

Sisense

ChartioZoho Reports

MS Power BI

BOARD

Cubeware

Peer Group Average

Longview Analytics

DigDash

Dundas

Entrinsik

Tableau

TIBCO Spotfire

CXO-Cockpit

SAP BO Design St.


8.78.2

7.87.0

6.66.4

6.05.4

4.84.13.93.7

3.22.11.9

1.31.2

Qlik SenseQlikView

MicroStrategy


MS Power BIOracle BI

Peer Group Average

Infor

MS SSRS

Tableau

SAS Enterprise BI

IBM Cog Analytics

MS Excel

TIBCO Spotfire

SAP BO BI

SAP BEx© BARC

www.bi-survey.com

This KPI is based on how often the product was chosen for its ease of use, and on the level of complaints about ease of use post-implementation.

Ease of use


Viewpoint

Ease of use for report recipients and report designers are the number four and five most common reasons why QlikView is purchased. The product has been ranked as a leader in the ‘Large international BI vendors’ peer group for the last four years. This result shows that QlikView customers have fewer complaints about the software’s ease of use than users of other products from large international BI vendors. It also endorses Qlik’s hard work on improving this facet of its product and its appeal to business users. Qlik continues to in-vest in this area, especially with the Qlik Sense product.

Ease of useEase of use – Leader


Consistently outstanding in ease of use


14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

TIBCO Spotfire

Qlik Sense

MS Excel

SAP BO BI

Infor

MS SSRS


IBM Plan Analytics

MicroStrategy

Oracle BI

IBM Cog Analytics

SAS Enterprise BI

SAP BEx

Tableau

MS Power BI

QlikView

7.16.06.05.85.85.7

4.94.84.74.74.54.44.34.2

3.02.3

1.0

Qlik Sense

QlikView



MS Power BI

Oracle BI

Peer Group Average

InforMS SSRS

Tableau


MS Excel

TIBCO Spotfire

SAP BO BI

SAP BEx© BARC

www.bi-survey.com

This KPI is based on how quickly queries respond (adjusted by data volume).

Query performance


Viewpoint

QlikView is among the leaders in all of its peer groups for query performance. This KPI is based on how quickly queries respond, and is adjusted by data volume. A score of 6.6/10 compares impressively with The BI Survey average of 5.2/10. This result and QlikView’s strong showing in the ‘Performance satisfaction’ both reflect the fact that the vendor views strong performance as a crucial element of its offering and one that requires ongoing investment. Business users tend to be impatient about software performance and it is often a tough task to satisfy them. Above-average feedback in this KPI is a good indication that Qlik is staying on the right side of its customers with its performance.

Query performance – Leader


Query performance – Leader Query performance – Leader

Peer group: Dashboarding-focused products Peer group: Large international BI vendorsQuery performance

10.09.8

7.86.66.46.3

5.85.75.55.45.25.04.84.7

4.44.2

3.73.6

2.01.2

DomoQlikView

TARGIT

Pyramid Analytics

Dimensional Insight

SisenseChartio

Zoho Reports

MS Power BI

BOARD

CubewarePeer Group Average

Longview Analytics

DigDash

Dundas

Entrinsik

Tableau

TIBCO SpotfireCXO-Cockpit

SAP BO Design St.


6.96.76.6

6.15.8

5.45.2

4.74.4

3.73.6

Phocas

Qlik Sense

QlikView

Yellowfin

Sisense


Envision

Dundas

Tableau

TIBCO Spotfire


7.06.9

6.66.46.25.95.8

5.24.8

4.34.03.93.7

3.43.2

2.62.4

Qlik SenseQlikView

MicroStrategy

IBM Plan Analytics


MS Power BI

Oracle BI


MS SSRS

Tableau

SAS Enterprise BI

IBM Cog Analytics

MS Excel

TIBCO Spotfire

SAP BO BI

SAP BEx



Query performanceConsistently high ratings in query performance


Consistently high ratings in query performance


11 12 13 14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.

18.

19.

Domo

TARGIT

Dimensional Insight

TIBCO Spotfire

CXO-Cockpit

Cubeware

MS Power BI

DigDash

BOARD

Dundas

Zoho Reports

SAP BO Design St.

Tableau

Sisense

Chartio

Entrinsik

Pyramid Analytics

Longview Analytics

QlikView

11 12 13 14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

MS SSRS

IBM Plan Analytics

Oracle BI

TIBCO Spotfire

MS Power BI

Infor

SAP BEx

MicroStrategy

Tableau

MS Excel

SAS Enterprise BI

SAP BO BI

IBM Cog Analytics


Qlik Sense

QlikView

The ‘Customer experience’ KPI combines the ‘Ease of use’, ‘Self-service’, ‘Performance satisfaction’, ‘Flexibility for users’, ‘Data volume’, ‘Query performance’ and ‘Sales experience‘ KPIs.

The ‘Innovation’ KPI combines the ‘Embedded BI‘, ‘Cloud BI’, ‘Visual analysis‘, ‘Mobile BI’, ‘Operational BI‘, ‘Location intelligence‘ and ‘Visual design standards’ KPIs to measure the product’s level of innovation.

Customer experience &Innovation


Viewpoint

Customer experience – Leader


Innovation – Leader


Qlik is seen as an innovator in the BI market, especially now with its Qlik Sense product, which achie-ves an excellent ranking in the ‘Large international BI vendors’ peer group. Most of the recent enhan-cements to QlikView have been in its technical development. Nevertheless, a leading rank for QlikView among its large international competitors confirms Qlik’s strong focus on remaining an innovative vendor. Customers seem not to have lost this perception.

Innovation

Compared to other large international BI vendors, Qlik achieves good results in several KPIs such as ‘Ease of use’, ‘Flexibility for users’ and ‘Query performance’ with its QlikView product. All these results have a positive bearing on QlikView’s above-average score of 6.5/10 in the aggregated ‘Customer experience’ KPI. Indeed, QlikView achieves a leading rank in the ‘Large international BI vendors’ peer group in this KPI.

Customer experienceViewpoint

7.87.06.9

6.56.26.15.95.95.75.65.35.35.2

4.54.3

4.02.9

Qlik Sense


IBM Plan Analytics


MS Power BI

Oracle BI

Peer Group Average

Infor

MS SSRS

Tableau

SAS Enterprise BI

IBM Cog Analytics

MS Excel

TIBCO Spotfire

SAP BO BI

SAP BEx© BARC

www.bi-survey.com6.76.4

6.15.9

5.65.65.5

4.84.7

4.34.3

3.93.83.7

2.92.82.7

Qlik Sense


IBM Plan Analytics


MS Power BI

Oracle BI

Peer Group Average

Infor

MS SSRS

Tableau

SAS Enterprise BI

IBM Cog Analytics

MS Excel

TIBCO Spotfire

SAP BO BI


The ‘Mobile BI’ KPI is based on how many survey respondents currently use their BI tool on a mobile device.

The ‘Operational BI’ KPI is based on how many sites currently use real-time data from transactional systems with their BI tool.

Mobile BI &Operational BI


Viewpoint

Mobile BI – Leader


Operational BI – Leader


QlikView ranks as one of the leading products in the ‘Large international BI vendors’ peer group for its level of use in operational BI scenarios. Operational use cases have always been a particular strength of QlikView. A huge number of Qlik partners provide predefined QlikView applications for different operational data sources such as Microsoft Dynamics. As our general product usage data shows, Qlik-View is particularly suitable for creating interactive applications tailored to users’ needs. Qlik, together with its partners and customers, have used this strength to create individualized operational applica-tions to support users’ day-to-day work.

Operational BI

QlikView is among the leaders for ‘Mobile BI’ in the ‘Large international BI vendors’ peer group. Scoring 5.6/10, QlikView is rated above average (4.4/10) in this category. QlikView is equipped with an HTML5 mobile client for accessing applications from Apple iOS and Android devices, and a native iOS app for iPad that wraps the HTML5 mobile client (a so-called hybrid app). This app enables users to create views of data to take offline. Qlik Sense also scores well in this KPI, underlining the vendor’s strong commitment to innovation in areas such as mobile BI.

Mobile BIViewpoint

8.77.4

7.15.65.5

4.44.14.14.0

3.43.02.9

2.32.22.01.9

1.0

Qlik Sense


IBM Plan Analytics


MS Power BI

Oracle BI

Peer Group Average

Infor

MS SSRS

Tableau

SAS Enterprise BI

IBM Cog Analytics

MS Excel


SAP BEx


9.48.17.9

6.46.05.8

5.15.04.84.6

4.04.03.9

3.02.9

2.02.0

Qlik Sense

QlikView

MicroStrategy

IBM Plan Analytics


MS Power BI

Oracle BI

Peer Group Average

Infor

MS SSRS

Tableau

SAS Enterprise BI


TIBCO Spotfire

SAP BO BI


This KPI is based on how many sites currently use visual design standards with their BI tool.



Viewpoint

QlikView ranks second in the ’Data discovery-focused products’ peer group and third in the ‘Large interna-tional BI vendors’ peer group for supporting visual design standards. Compared to other data discovery-fo-cused products, QlikView has received consistently strong results for visual design standards over the last four years. Qlik’s partners in particular have invested heavily in providing QlikView applications which standardize layout and format to support an enterprise-wide notation concept for information consumption.

Consistently outstanding in visual design standards


Visual design standards – Leader Visual design standards – Leader

Peer group: Large international BI vendors Peer group: Data discovery-focused productsVisual design standards

14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

Qlik Sense

TIBCO Spotfire

MS Power BI

Dundas

Envision

Sisense

Yellowfin

Phocas

Tableau

QlikView

6.65.55.3

5.04.64.6

4.23.7

3.32.7

1.0Phocas

Qlik SenseQlikView

YellowfinSisense

MS Power BI


Dundas

Tableau

TIBCO Spotfire


6.76.6

5.55.45.3

5.04.94.94.74.64.54.54.34.14.1

2.82.5

Qlik Sense

QlikView

MicroStrategy

IBM Plan Analytics


MS Power BI

Oracle BI

Peer Group Average

Infor

MS SSRS

Tableau


MS Excel

TIBCO Spotfire

SAP BO BI

SAP BEx


This KPI is based on how many sites currently perform visual analysis with their BI tool.

Visual analysis


Viewpoint

QlikView is among the leaders in all of its peer groups in the ‘Visual analysis’ KPI. Qlik has always focused on the creation of visually appealing and interactive solutions for business users. QlikView applications of-fer good, interactive support for navigation in data. We know of many consumers of such applications who claim to analyze and ‘only navigate’ the data, and do not feel restricted by the predefined environment. This project knowledge is backed up with outstanding results for ‘Visual analysis’ in The BI Survey this year.

Visual analysis – Leader


Visual analysis – Leader Visual analysis – Leader

Peer group: Dashboarding-focused products Peer group: Large international BI vendorsVisual analysis

10.08.98.88.88.68.68.48.38.2

7.87.57.57.57.47.3

6.26.1

5.24.9

4.6

DomoQlikView

TARGIT

Pyramid Analytics

Dimensional Insight

Sisense

Chartio

Zoho Reports

MS Power BI

BOARD

Cubeware

Peer Group Average

Longview Analytics

DigDash

Dundas

Entrinsik

Tableau

TIBCO Spotfire

CXO-Cockpit

SAP BO Design St. © BARCwww.bi-survey.com

8.98.88.68.6

8.37.8

7.57.4

6.96.76.6

Phocas

Qlik SenseQlikView

Yellowfin

Sisense


Envision

DundasTableau

TIBCO Spotfire


8.98.68.6

8.37.47.4

6.66.05.85.75.6

5.24.54.3

3.02.72.6

Qlik SenseQlikView

MicroStrategy

IBM Plan Analytics


MS Power BI

Oracle BI

Peer Group Average

Infor

MS SSRS

Tableau


MS Excel

TIBCO Spotfire


www.bi-survey.com

Mobile BI

This KPI combines the ‘Ease of use’, ‘Self-service’, ‘Performance satisfaction’, ‘Flexibility for the user’ and ‘Recommendation‘ KPIs.This KPI is based on how many sites currently perform spatial/location ana-lysis with their BI tool.



Location intelligence – Leader


QlikView is used for location intelligence more often than most other dashboarding-focused pro-ducts. The solution provides support for geo-analysis mainly via integration with numerous third party add-ons and custom integrations using QlikView APIs. Several Qlik partners have developed popular solutions to address various aspects of location intelligence. However, Qlik decided it wanted to offer more sophisticated geo-analysis support itself and so acquired its Swedish partner Idevio in 2017. The IdevioMaps product is now called Qlik GeoAnalytics and is available as an add-on module to QlikView. We expect this to improve QlikView’s rating for this KPI in the future.

Location intelligence Viewpoint

10.08.3

6.96.46.3

5.65.45.2

4.84.64.34.24.2

2.82.62.62.4

2.01.6

1.0

DomoQlikView

TARGIT

Pyramid Analytics

Dimensional Insight

Sisense

Chartio

Zoho Reports

MS Power BI

BOARDCubeware

Peer Group Average

Longview Analytics

DigDash

Dundas

Entrinsik


CXO-Cockpit

SAP BO Design St.


This KPI is based on whether respondents considered purchasing the pro-duct.



Viewpoint

QlikView scores a perfect 10/10 in the ‘Considered for purchase’ KPI, continuing a five-year run of topping all its peer groups in this category. Even Qlik Sense, which was only launched in 2014, is catching up with a score of 9.0/10 this year. These results underline the strength of Qlik’s brand and its continuing ability to appeal to customers. In general, Qlik is an innovative vendor and it seems to have struck a good balance between being a large international BI and analytics vendor and retaining its customer focus in the manner of a younger, smaller software company.

Considered for purchase – Top-ranked


Considered for purchase – Top-ranked Considered for purchase – Top-ranked

Peer group: Dashboarding-focused products Peer group: Large international BI vendors

1. 1.

1.


10.09.9

9.45.9

4.34.0

3.73.7

2.72.42.42.32.11.91.81.71.6

1.31.21.0

Domo

QlikView

TARGIT

Pyramid Analytics

Dimensional Insight

Sisense

Chartio

Zoho Reports

MS Power BI

BOARDCubeware

Peer Group Average

Longview Analytics

DigDash

Dundas

Entrinsik

Tableau

TIBCO Spotfire

CXO-Cockpit

SAP BO Design St.


10.09.9

9.49.0

5.13.7

2.42.32.1

1.21.2Phocas

Qlik Sense

QlikView

YellowfinSisense

MS Power BI

Peer Group Average

EnvisionDundas

Tableau

TIBCO Spotfire


10.09.9

9.59.49.39.39.29.08.98.9

7.87.6

6.94.3

3.73.5

2.7

Qlik Sense

QlikView



MS Power BI


Infor

MS SSRS

Tableau

SAS Enterprise BI

IBM Cog Analytics

MS Excel

TIBCO Spotfire

SAP BO BI

SAP BEx



Considered for purchaseConsistently top-ranked in considered for purchase

Consistently top-ranked in considered for purchase



Consistently top-ranked in considered for purchase


13 14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.

18.

19.

MS Power BI

SAP BO Design St.

BOARD

Cubeware

TIBCO Spotfire

Domo

Longview Analytics

Sisense

Pyramid Analytics

Dundas

Zoho Reports

TARGIT

Chartio

Entrinsik

CXO-Cockpit

DigDash

Dimensional Insight

Tableau

QlikView

13 14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

Tableau

MS Power BI

Qlik Sense

TIBCO Spotfire

Sisense

Yellowfin

Dundas

Envision

Phocas

QlikView

13 14 15 16 17

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

Tableau

MS Excel

MS Power BI

SAP BO BI

IBM Cog Analytics

MS SSRS

Qlik Sense

SAP BEx

MicroStrategy

IBM Plan Analytics

Oracle BI

SAS Enterprise BI

TIBCO Spotfire

Infor


QlikView

This KPI combines the ‘Considered for purchase’ and ‘Competitive win rate’ KPIs.

Competitiveness


Viewpoint

QlikView’s excellent result in the ‘Considered for purchase’ KPI contributes largely to its leading position in the ‘Dashboarding-focused products’ and ‘Data discovery-focused products’ peer groups for the ‘Com-petitiveness’ KPI. Its score is above this year’s BI Survey average and underlines the strength of the Qlik brand as well as the high level of interest in evaluating the software to find out whether it fulfils customers’ requirements.

Competitiveness – Leader Competitiveness – Leader

Peer group: Dashboarding-focused products Peer group: Data discovery-focused productsCompetitiveness

6.66.05.85.85.85.5

5.15.04.9

4.34.04.0

3.73.6

3.33.2

2.82.8

2.51.7Domo

QlikView

TARGIT

Pyramid Analytics

Dimensional Insight

Sisense

ChartioZoho Reports

MS Power BI

BOARD

Cubeware

Peer Group Average

Longview Analytics

DigDash

Dundas

Entrinsik

Tableau

TIBCO Spotfire

CXO-Cockpit

SAP BO Design St.


6.05.8

5.55.1

4.64.14.0

2.82.8

2.51.9

Phocas

Qlik SenseQlikView

YellowfinSisense

MS Power BI

Peer Group Average

Envision

Dundas

Tableau

TIBCO Spotfire © BARCwww.bi-survey.com


The BARC BI Trend Monitor 2017 reflects on the trends currently driving the BI and data management market from a users’ perspective. We asked close to 2,800 users, consul-tants and vendors for their views on the most important BI trends.

Other Surveys

‘BI and Data Management in the Cloud‘: A BARC and Eckerson Group study on current attitu-des, issues and trends relating to the use of BI and DM techno-logies in the cloud. Download here.

The Planning Survey 17 is the world’s largest survey of plan-ning software users. Based on a sample of over 1,600 responses, it offers an unsurpassed level of user feedback on 18 leading planning products. Find out more at www.bi-survey.com

BARC consulting can help you find the most re-liable and cost effective products to meet your specific requirements, guaranteeing a fast return on your investment. Neutrality and competency are the two cornerstones of BARC’s approach to consulting. BARC also offers technical architec-ture reviews and coaching and advice on develo-ping a software strategy for your organization, as well as helping software vendors with their pro-duct and market strategy.

BARC organizes regular conferences and semi-nars on Business Intelligence, Enterprise Con-tent Management and Customer Relationship Management software. Vendors and IT decisi-on-makers meet to discuss the latest product up-dates and market trends, and take advantage of valuable networking opportunities.

Along with CXP and Pierre Audoin Consultants (PAC), BARC forms part of the CXP Group – the leading European IT research and consulting firm with 140 staff in eight countries including the UK, US, France, Germany, Austria and Switzerland. CXP and PAC complement BARC’s expertise in software markets with their extensive knowled-ge of technology for IT Service Management, HR and ERP.

For further information see: www.cxpgroup.com

BARC is a leading enterprise software industry analyst and consulting firm delivering information to more than 1,000 customers each year. Major companies, government agencies and financial institutions rely on BARC’s expertise in software selection, consulting and IT strategy projects.

For over twenty years, BARC has specialized in core research areas including Data Management (DM), Business Intelligence (BI), Customer Relati-onship Management (CRM) and Enterprise Cont-ent Management (ECM).

BARC’s expertise is underpinned by a continuous program of market research, analysis and a se-ries of product comparison studies to maintain a detailed and up-to-date understanding of the most important software vendors and products, as well as the latest market trends and develop-ments.

BARC research focuses on helping companies find the right software solutions to align with their business goals. It includes evaluations of the leading vendors and products using metho-dologies that enable our clients to easily draw comparisons and reach a software selection de-cision with confidence. BARC also publishes in-sights into market trends and developments, and dispenses proven best practice advice.

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