the bi survey 19 · qlikview microsoft excel qlik sense percentage of employees using zoho...

The voice of the BI and analytics community

The BI Survey 19

This document is a specially producedsummary of the headline results for

Zoho Analytics

Zoho Analytics in 2 BI SURVEY 18THE

top-rankingsand

leadingpositions

in 5 differentpeer groups.

1147

KPI results

* Compared to 41% for the averageBI tool.

59%

of surveyed usersreport no significantproblems in the use of Zoho Analytics.*

Problems

* Based on the aggregate of“Definitely“ and “Probably“.

100%

of surveyed userswould recommend*Zoho Analytics.

Recommendation


Price-performance Dashboards



Price-to-value

80%

of surveyed users choseZoho Analytics becauseof its price-performanceratio.*

100%

of surveyed users rateZoho Analytics‘ price-to-value as excellent, goodor satisfactory. *

97% of surveyed users rateZoho Analytics‘functionality forcreating dashboards asexcellent or good. *

The BI Survey 19 Zoho Analytics Highlights Dashboard

Zoho Analytics in 3

Top-ranked in

Project success

Project length

Recommendation

Product satisfaction

Ease of use

. . . . . . . . . . .

Leader in

Business value

Price-to-value

Customer satisfaction

Flexibility

Performance satisfaction

Cloud BI

Mobile BI

Competitive win rate

Top-ranked in

Project length

Recommendation

Ease of use

. . . . . . . . . . .

Leader in

Project success

Business value

Price-to-value



Query performance


Cloud BI

Mobile BI


©2019 BARC - Business Application Research Center 3

The BI Survey 19 Zoho Analytics Highlights

Zoho Analytics receives great feedback in The BI Survey this year. The vendor scores an impressive 11 top-rankings and 47 leading positions across 5 different peer groups. Especially notable is the fact that 59 percent of customers state that they experience no significant problems at all when using Zoho Analytics. The implementation of the product takes a median of one month – the fastest median value of all the products featured in The BI Survey 19. Quick implementations combined with excellent customer feedback on price-to-value and product satisfaction convince Zoho Analytics customers to act as recommenders. Every single user responding to this year’s survey said they would definitely or probably recommend the solution to others.

Peer Group Embedded

analytics-focused products

1.

Peer Group Dashboarding-

focused products

1.

Summary

Zoho Analytics in 4©2019 BARC - Business Application Research Center 4

The BI Survey 19 Zoho Analytics Highlights

Top-ranked in

Project length

. . . . . . . . . . .

Leader in

Project success

Price-to-value

Recommendation


Ease of use


Cloud BI

Mobile BI

Embedded BI

Dashboards

Top-ranked in

Project length

. . . . . . . . . . .

Leader in

Project success

Price-to-value

Recommendation


Ease of use

Cloud BI

Mobile BI


Peer Group EMEA-focused

vendors

1.

Peer Group Americas-focused

vendors

1.Top-ranked in

Project length

. . . . . . . . . . .

Leader in

Project success

Business value

Price-to-value

Recommendation



Flexibility

Ease of use


Cloud BI

Mobile BI

Peer GroupAd hoc reporting-focused products

1. Top-rankedin

Peer GroupEMEA-focused vendors

Leaderin

1categories

10categories

Top-rankedin

Peer GroupEMEA-focused vendors

Projectlength

Zoho Analytics in ©2019 BARC - Business Application Research Center 5

The BI Survey 19 Zoho Analytics top ranks

Top-rankedin

Peer GroupEmbedded analytics-focused products

Leaderin

5categories

8categories

Top-rankedin

Peer GroupDashboarding-focused products

Leaderin

3categories

10categories

Top-rankedin


Projectlength

Top-rankedin

Peer GroupEmbedded analytics-

focused products

Projectlength

Top-rankedin


Projectlength

Top-rankedin

Peer GroupAmericas-focused vendors

Projectlength

Top-rankedin


focused products

Ease of use

Top-rankedin


focused products

Productsatisfaction

Top-rankedin


Ease of use

Top-rankedin

Peer GroupAmericas-focused vendors

Leaderin

1categories

8categories

Top-rankedin


focused products

Projectsuccess

Top-rankedin


Recommendation

Top-rankedin


focused products

Recommendation

Top-rankedin


Leaderin

1categories

11categories

“„

Um resenderrum ipsam alis ullorem oluptate sunt ad eos dent quae

perum hiciis dolore, velit maximil inte

Role, industry, XYZ employees

Customer Quotes

“„

Good solution for us, we can see every day how are we, where we are, and with

this data we can take business decisions.

COO, services, <100 employees

“„

Excellent platform for gathering disparate data across hybrid data sources that offers visibility,

control and clear audit trail. Simple to use without needing expensive technical support.

CIO/Head of IT, manufacturing, 100-2,500 employees

“„

It‘s an excellent and user friendly tool. The support is excellent. A tool that any organization would like to

have for its reporting and data teams to ease their quality of work and improve efficiency.

Person responsible/Project manager for departmental BI, healthcare, 100-2,500 employees

“„

I love Analytics. It‘s simple, fast and powerful.

CIO/Head of IT, process industry, 100-2,500 employees

““„

Easy to use, great dashboards, excellent customer service. Does not

take a lot of time to administer.

Person responsible/Project manager for BI from IT department, public sector, >2,500 employees


The BI Survey 19 is based on findings from the world‘s largest and most comprehensive survey of business intelligence end users, conducted from March to June 2019. In total, 3,021 people responded to the survey with 2,477 answering a series of detailed questions about their use of a named product. Altogether, 36 products (or groups of products) are analyzed in detail.

The BI Survey 19 examines user feedback on BI product selection and usage across 34 criteria (KPIs) including business benefits, project success, business value, recommendation, customer satisfaction, customer experience, innovation and competitiveness.

This document contains just a selection of the headline findings for Zoho Analytics. It does not show all the KPI results and focuses mainly on the positive findings.

For more information on the survey, visit The BI Survey website.

Zoho Corporation began life in 1996 as a software company focused on building network manage-ment products called Adventnet, Inc. The compa-ny was renamed in 2009 and now operates three distinct divisions including Zoho, which is focused on developing and selling a suite of business ap-plications. Zoho Corporation has never accepted venture capital investment, remains privately held and is led by co-founder and CEO Sridhar Vembu.

Headquartered in Chennai, India, Zoho currently has two other offices in India as well as sites in the United States (two offices), China, Mexico, Australia, Netherlands, United Arab Emirates, Japan and Singapore. The company employs around 8,000 people.

Across its suite of over 45 business applications - which includes solutions for CRM, project ma-nagement, book keeping, human resource ma-nagement, analytics, marketing, support – Zoho claims to have 50 million users worldwide, repre-senting a 100 percent increase within the last 2 years.

Zoho Analytics is the BI component of the Zoho business suite, and was first released in 2009. The software targets business users. Ease of use is a key selling point of the product, which employs an intuitive drag-and-drop interface so users can ea-sily adapt to it. Moreover, Zoho recently released a smart AI assistant called Zia, which adds natural language processing and machine learning capa-bilities to Zoho Analytics.

Zoho Analytics was built for the cloud and is hosted in Zoho-owned data centers in the United States, Europe, India, Australia and China. Recent-ly, the vendor introduced an on-premises version of Zoho Analytics, which can also be run on AWS, Microsoft Azure or Google Cloud. The product can be embedded too, to provide self-service analytics in other applications.

Zoho Analytics overview

Versions usedn=31 This year we had 31 responses from Zoho Ana-

lytics users. At the time of the survey, all of them were using version 4.

Zoho Analytics customer responses

Introduction

100%

V4

https://bi-survey.com/business-intelligence-software-comparison

©2019 BARC - Business Application Research Center 8

Zoho Analytics is a self-service BI and analytics solution which targets business users with a drag-and-drop user interface. It is mostly used for standard/enterprise reporting and dashboard creation, as reported by 90 percent of respondents. Two years ago, only 63 percent were using Zoho for dashboards. In the meantime, Zoho has invested in its dashboarding capabilities so this level of growth is very encouraging. 77 percent of the Zoho users surveyed perform ad hoc queries using the product. In line with the current market trend, 66 percent of users also plan to use Zoho for advanced analytics in the future.

Zoho Analytics is used in companies of varying sizes. However more than half of the respondents to this year’s survey came from small companies. The median number of users is 12, which is quite low. However, the mean of 171 indicates that the solution is also used in many mid-sized scenarios.

Zoho Analytics in

Comment

User and Use CaseDemographics

Current vs. planned usen=31

In use Planned

90%

90%

77%

32%

23%

23%

13

3%

10%

19%

52%

42%

35%

61%

Standard/Enterprisereporting

Dashboards/Scorecards

Ad hoc query

Analysis

Budgeting/Planning

Financialconsolidation

Advanced analysis

5 products most often evaluated incompetition with Zoho Analyticsn=31

26%

26%

19%

10%

10%

Microsoft Power BI

Tableau

QlikView

Microsoft Excel

Qlik Sense

Percentage of employees usingZoho Analyticsn=31

Zoho Analytics

Average of allproducts

17%

18%

Number of users using Zoho Analyticsn=31

Median

Mean171

12

562

50

Zoho Analytics Average of allproducts

Company size (employees)n=31

52%

35%

13%

Less than 100

100 - 2500

More than 2500

Tasks carried out with Zoho Analytics bybusiness usersn=31

Zoho AnalyticsAverage of all products

87%92%

74%77%

71%65%

61%82%

26%31%

View

Explore/Analyze

Create reports

Navigate

Model/Enrich


Peer Groups and KPIs The BI Survey 19 features a range of different types of BI tools so we use peer groups to help identify competing products. The groups are es-sential to allow fair and useful comparisons of products that are likely to compete.

The peer groups have been defined by BARC analysts using their experience and judgment, with segmentation based on two key factors:

1. Usage scenario - functional peer groups are mainly data-driven and based on how customers say they use the product.

2. Regional focus - is the vendor a lar-ge international vendor with a truly global presence or does it focus on a particular region? We also take into account the location of BI Survey re-spondents.

Zoho Analytics features in the following peer groups:

• Dashboarding-focused products

• Ad hoc reporting-focused products

• EMEA-focused vendors

• Americas-focused vendors

• Embedded analytics-focused pro-ducts

Large global enterprise BI platformsIncludes products equipped with functionality for enterprise deployments that focus on a broad range of BI use cases.Dashboarding-focused productsIncludes products that focus on creating advan-ced and highly sophisticated dashboards.Ad hoc reporting-focused productsIncludes products that focus on self-service repor-ting and ad hoc analysis.OLAP analysis-focused productsIncludes products that focus on analysis in dimen-sional and hierarchical data models.Data discovery-focused productsIncludes products that focus on visual data disco-very and advanced data visualization.Integrated performance management productsIncludes products that provide integrated functio-nality for BI and performance management, espe-cially planning and budgeting.Large international BI vendorsIncludes products from companies with annual re-venues of $200m+ and a truly international reach.EMEA-focused vendorsIncludes products from vendors that have a sig-nificant presence in - and focus on - the EMEA re-gion.Americas-focused vendorsIncludes products from vendors that have a sig-nificant presence in - and focus on - the Americas region.Embedded analytics-focused products Includes reporting and analytics products that can be embedded in other business applications.

The BI Survey 19 provides the reader with well-designed KPI dashboards packed with con-cise information, which can be absorbed at a glance. The KPIs all follow these simple rules:

• Only measures that have a clear good/bad trend are used as the ba-sis for KPIs.

• KPIs may be based on one or more measures from The BI Survey.

• Only products with samples of at least 20 - 30 (depending on the KPI) for each of the questions that feed into the KPI are included.

• For quantitative data, KPIs are con-verted to a scale of 1 to 10 (worst to best).

• A linear min-max transformation is applied, which preserves the order of, and the relative distance bet-ween, products‘ scores.

The terms ‘top-ranked’ and ‘leader’ are used in the following KPI chart titles. ‘Top-ranked’ indi-cates first position. ‘Leader’ usually denotes a position in the top 25-30% of products listed in the chart.

Peer Group Classification Peer Groups Overview

The KPIs

This KPI is based on the implementation satisfaction level and the frequency of projects completed on time and on budget.

Project success

©2019 BARC - Business Application Research Center

Project SuccessProject success – Top-ranked Project success – Leader

Peer group: Embedded analytics-focused products Peer group: Americas-focused vendors

1.

Zoho Analytics in 11

Viewpoint

Project success – Leader

Peer group: Ad hoc reporting-focused products

Zoho Analytics customers are very satisfied with their implementation projects, rating all aspects of their projects very highly. To measure project success, we asked users to give five different ratings: user satisfaction with the implementation of the technical and business aspects of the product, sa-tisfaction of administrators with the technical implementation, completion within the time frame ori-ginally specified and completion within budget. Completion within the time frame originally specified attracted the best ratings, which is in line with Zoho Analytics’ short median implementation time.

Project success

8.58.3

7.67.47.37.2

6.96.96.86.76.56.46.3

4.4

Sisense

Pyramid A.OSLooker

Information Builders

TARGITPeer Group Average

MicroStrategy

Qlik Sense

Logi Analytics

Dundas

MS Power BI

Zoho Analytics

ExagoYellowfin

© BARCwww.bi-survey.com

10.08.78.58.3

7.67.57.47.47.2

6.96.76.56.3

6.0

Phocas

Sisense

Longview Analytics

Dimensional Insight

Pyramid A.OSLooker

Peer Group AverageLogi Analytics

BoardDundas

Zoho Analytics

Jedox

ExagoYellowfin


10.09.8

8.58.3

7.87.6

6.96.96.96.76.56.46.36.16.06.0

5.45.4

2.9

Phocas

Pyramid A.OS

Looker

TARGIT

Qlik Sense

cubus

Dundas

Peer Group Average

Zoho Analytics

Jedox

DigDash

TableauCubeware

Exago

CALUMO

Yellowfin

IBM Plan. Analytics

Infor BI

MS Excel© BARC

www.bi-survey.com


Project SuccessProject success – Leader

Peer group: Dashboarding-focused products


Peer group: EMEA-focused vendors Project success

8.78.58.3

7.87.47.47.27.06.96.86.66.56.36.06.06.05.9

Sisense

Longview Analytics

Dimensional Insight

Pyramid A.OS

QlikView


Logi Analytics

Board

Dundas

MS Power BI

Zoho Analytics

DigDash

Tableau

Cubeware

SAP Analytics Cloud

Exago


9.89.6

8.78.58.38.1

7.87.87.67.67.4

6.96.9

6.06.0

ReportServerLongview Analytics

Pyramid A.OS

LookerBissantz

TARGIT

Peer Group Average

Logi Analytics

cubus

Board

Zoho Analytics

Jedox

DigDash

Cubeware

Report One


This KPI combines the ‘Ease of use’, ‘Self-service’, ‘Performance satisfaction’, ‘Flexibility for the user’ and ‘Recommendation‘ KPIs.

Mobile BIProject length

This KPI is based on how quickly the product is implemented.

©2019 BARC - Business Application Research Center Zoho Analytics in 14

Zoho Analytics’ median implementation time is the shortest of all the products featured in The BI Survey 19. Customers reported that it typically takes just one month to implement the product. Inte-restingly, our BI Survey results show a correlation between implementation time and the frequency of problems occuring post implementation: the shorter the time frame, the fewer problems custo-mers reported. This tallies with feedback on Zoho Analytics: an impressive 59 percent of customers claim to experience no significant problems with the product. To help customers achieve such short implementation times, the vendor supplies predefined content for specific data sources with auto-mation mechanisms that create reports based on connected data.

Viewpoint

Project SuccessProject length – Top-ranked Project length – Top-ranked

Project length – Top-ranked

Peer group: Embedded analytics-focused products Peer group: EMEA-focused vendors


1. 1.

Project length

10.08.9

8.27.37.1

6.76.66.56.36.3

4.44.3

2.82.5

SisensePyramid A.OS

Looker



MicroStrategy

Qlik SenseLogi Analytics

Dundas

MS Power BI

Zoho Analytics

Exago

Yellowfin


10.09.3

8.98.4

7.47.3

6.56.0

5.34.4

3.73.53.43.33.1

ReportServer

Longview Analytics

Pyramid A.OS

Looker

Bissantz

TARGIT


cubus

Board

Zoho Analytics

Jedox

DigDashCubeware

Report One


10.09.8

8.97.47.37.1

6.76.6

5.85.6

5.24.44.3

3.73.53.4

3.12.5

1.4

PhocasPyramid A.OS

Looker

TARGIT

Qlik Sense

cubus

Dundas

Peer Group Average

Zoho Analytics

Jedox

DigDash

Tableau

Cubeware

Exago

CALUMO

Yellowfin

IBM Plan. AnalyticsInfor BI

MS Excel


1.


Project Success




Peer group: Americas-focused vendors

1.

1.

Consistently outstanding in project lengthPeer group: Embedded analytics-focused products

Consistently top-ranked in project lengthPeer group: EMEA-focused vendors

Project length

10.09.8

8.98.2

7.47.37.16.96.76.5

5.35.0

4.33.1

Phocas

Sisense

Longview Analytics

Dimensional Insight

Pyramid A.OS

Looker

Peer Group Average

Logi AnalyticsBoard

Dundas

Zoho Analytics

Jedox

Exago

Yellowfin


10.08.9

8.27.16.9

6.56.3

5.95.8

5.35.25.0

4.44.3

3.53.4

3.1

Sisense

Longview Analytics

Dimensional Insight

Pyramid A.OS

QlikView

TARGIT

Peer Group Average

Logi Analytics

Board

Dundas

MS Power BI

Zoho Analytics

DigDash

Tableau

Cubeware

SAP Analytics Cloud

Exago


15 16 17 18 19

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

Pyramid A.OS

Sisense

Looker

Dundas

Yellowfin

Qlik Sense

Logi Analytics

MS Power BI

TARGIT

Exago


MicroStrategy

Zoho Analytics

15 16 17 18 19

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

ReportServer

Pyramid A.OS

Report One

Jedox

Looker

Logi Analytics

Board

TARGIT

cubus

DigDash

Cubeware

Bissantz

Longview Analytics

Zoho Analytics


Project Success

Consistently outstanding in project lengthPeer group: Ad hoc reporting-focused products

Consistently top-ranked in project length


Consistently outstanding in project lengthPeer group: Americas-focused vendors

Project length

15 16 17 18 19

1.2.3.4.5.6.7.8.9.

10.11.12.13.14.15.16.17.18.

PhocasPyramid A.OSJedoxLookerDundasYellowfinQlik SenseTableauMS ExcelTARGITExagocubusDigDashCubewareCALUMOInfor BIIBM Plan. Analytics

Zoho Analytics

15 16 17 18 19

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

Pyramid A.OS

Sisense

Dundas

SAP Analytics Cloud

Logi Analytics

MS Power BI

Tableau

Board

QlikView

Dimensional Insight

TARGIT

Exago

DigDash

Cubeware

Longview Analytics

Zoho Analytics

15 16 17 18 19

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

Phocas

Pyramid A.OS

Sisense

Jedox

Looker

Dundas

Yellowfin

Logi Analytics

Board

Dimensional Insight

Exago

Longview Analytics

Zoho Analytics


Mobile BI

This KPI combines the ‘Business benefits’, ‘Project success’ and ‘Project length’ KPIs.

Business value


Fast implementation time and a high level of project success lead to high ratings for Zoho in the ag-gregated ‘Business value’ KPI. In terms of business benefits, customers were especially keen to point out improvements in their operational efficiency. This underlines Zoho’s strength for providing its business software customers with analytical power. Predefined content linked to customers’ needs is complemented by ad hoc oriented query capabilities in data, which provide customers with the insights they require. One customer sums it up as follows: “perfect solution for exploring data from Zoho Desk and [Zoho] CRM”. Zoho Analytics ranks as a leader in the ‘Embedded analytics-focused products’, ‘Dashboarding-focused products’ and ‘Ad hoc reporting-focused products’ peer groups for the ‘Business value’ KPI.

Viewpoint

Project SuccessBusiness value – Leader Business value – Leader

Business value – Leader

Peer group: Embedded analytics-focused products Peer group: Dashboarding-focused products


Business value

8.48.4

7.87.2

6.76.66.56.46.46.36.2

5.75.45.2

SisensePyramid A.OS

Looker

Information BuildersTARGIT

Peer Group Average

MicroStrategy


DundasMS Power BI

Zoho Analytics

ExagoYellowfin


8.48.4

7.87.57.2

6.76.66.66.46.36.25.95.95.75.65.45.2

Sisense

Longview AnalyticsDimensional Insight

Pyramid A.OS

QlikView


Logi Analytics

Board

DundasMS Power BI

Zoho Analytics

DigDash

Tableau

Cubeware

SAP Analytics Cloud

Exago© BARC

www.bi-survey.com

9.98.4

7.87.2

7.06.56.46.36.36.15.9

5.75.65.45.2

4.64.34.3

2.6

PhocasPyramid A.OS

Looker

TARGITQlik Sense

cubus

DundasPeer Group Average

Zoho Analytics

Jedox

DigDash

Tableau

CubewareExago

CALUMO

Yellowfin


MS Excel© BARC

www.bi-survey.com

This KPI is based on how users rate their BI tool in terms of price-to-value.

Price-to-value


Price is definitely an argument for buying Zoho Analytics. 80 percent of Zoho Analytics customers stated that price-performance ratio was an important influence on their decision to buy the solution. This is almost double The BI Survey average of 43 percent for all products this year. The vendor has a very open pricing policy which can be viewed on its website. Besides offering a free trial version of the software, various packages are available for different customer scenarios. Enterprises can choose between basic, standard, premium and enterprise pricing plans. Additional storage space (in millions of rows) and users can be purchased too.

Viewpoint

Project SuccessPrice-to-value – Leader Price-to-value – Leader

Price-to-value – Leader



Price-to-value

9.18.68.5

8.27.97.87.77.77.6

7.27.16.96.7

5.7

Phocas

Sisense


Pyramid A.OS

Looker

Peer Group Average

Logi Analytics

Board

Dundas

Zoho Analytics

Jedox

Exago

Yellowfin


9.18.68.58.3

8.07.97.7

7.47.16.96.86.7

5.74.8

Sisense

Pyramid A.OS

Looker


TARGIT

Peer Group Average

MicroStrategyQlik Sense

Logi Analytics

Dundas

MS Power BI

Zoho AnalyticsExago

Yellowfin


10.09.1

8.58.28.07.97.77.7

7.47.27.27.16.86.7

5.7

ReportServer

Longview Analytics

Pyramid A.OS

Looker

BissantzTARGIT

Peer Group Average

Logi Analytics

cubus

Board

Zoho Analytics

Jedox

DigDash

Cubeware

Report One



Project SuccessPrice-to-value – Leader


Price-to-value – Leader

Peer group: Ad hoc reporting-focused products Price-to-value

9.18.68.5

8.28.28.0

7.77.47.47.37.37.2

6.96.86.7

5.95.85.7

5.0

Phocas

Pyramid A.OS

LookerTARGIT

Qlik Sense

cubus

Dundas

Peer Group Average

Zoho Analytics

Jedox

DigDash

Tableau

Cubeware

Exago

CALUMO

Yellowfin


MS Excel


9.18.68.5

8.08.07.97.87.7

7.47.37.16.96.8

6.35.7

5.45.0

Sisense


Pyramid A.OS

QlikView

TARGIT

Peer Group Average

Logi Analytics

Board

Dundas

MS Power BI

Zoho AnalyticsDigDash

Tableau

Cubeware

SAP Analytics Cloud

Exago



Mobile BI

This KPI is based on the proportion of users that say they would recommend the product to others.

Recommendation


A remarkable 84 percent of Zoho Analytics users say they would definitely recommend the soft-ware to others. This is the third best value in the whole BI Survey – another excellent result for Zoho this year. The remaining 16 percent state that they would probably recommend the product. This shows that the vendor is able to provide its target group with a software product that is easy to use, has very few weaknesses and is competitively priced. Zoho Analytics is the top-ranked embedded analytics-focused and dashboarding-focused product and comes second in its three remaining peer groups in the ‘Recommendation’ KPI this year.

Viewpoint

Project SuccessRecommendation – Top-ranked Recommendation – Top-ranked

Recommendation – Leader



1. 1.

Recommendation

9.29.0

8.77.97.7

7.47.37.27.27.17.16.9

5.74.7

Sisense

Pyramid A.OSLooker


Peer Group Average

MicroStrategy

Qlik Sense

Logi Analytics

Dundas

MS Power BI

Zoho Analytics

Exago

Yellowfin© BARC

www.bi-survey.com

9.28.98.78.6

7.97.97.7

7.37.27.17.06.9

6.45.8

5.04.5

3.4

Sisense

Longview Analytics

Dimensional InsightPyramid A.OS

QlikView

TARGIT


Board

DundasMS Power BI


Tableau

CubewareSAP Analytics Cloud

Exago


10.09.29.08.98.78.7

7.97.7

7.27.1

6.66.1

5.75.6

5.04.6

3.42.7

1.7

Phocas

Pyramid A.OS

Looker

TARGITQlik Sense

cubus

Dundas

Peer Group Average

Zoho Analytics

Jedox

DigDash

Tableau

Cubeware

Exago

CALUMOYellowfin

IBM Plan. Analytics

Infor BIMS Excel © BARC

www.bi-survey.com


Project SuccessRecommendation – Leader

Peer group: EMEA-focused vendors

Recommendation – Leader

Peer group: Americas-focused vendors Recommendation

10.09.29.0

8.78.6

7.97.97.87.7

7.16.9

6.46.1

5.7

Phocas

Sisense

Longview Analytics


Looker

Peer Group Average

Logi AnalyticsBoard

Dundas

Zoho Analytics

Jedox

Exago

Yellowfin © BARCwww.bi-survey.com

9.99.29.08.98.98.78.7

8.27.97.8

7.26.9

6.46.1

3.4

ReportServer

Longview Analytics

Pyramid A.OS

Looker

Bissantz


Logi Analytics

cubus

Board

Zoho Analytics

Jedox

DigDash

Cubeware

Report One



Mobile BI

This KPI is based on the frequency of problems encountered with the product.



Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincid-unt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat naulla facilisis at vero eros et accumsan et iusto odio dignissim qui blanditem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat naulla facilisis at vero eros et accumsan et iusto odio

Viewpoint

Project success

Product satisfaction – Leader



1.

26

Customers report very few problems in their use of Zoho Analytics. 59 percent even claim to expe-rience no significant problems at all. With such impressive feedback, Zoho Analytics ranks top of the ‘Embedded analytics-focused products’ peer group for ‘Product satisfaction’, and is among the leaders in all its other peer groups in this KPI. One customer summed up his satisfaction with the product by saying: “Good solutions for us, we can see every day how are we, where we are, and with this data we can take business decisions”.

Viewpoint

Project SuccessProduct satisfaction – Leader

Product satisfactionProduct satisfaction – Top-ranked

9.77.0

6.15.5

5.04.94.9

4.54.34.13.93.8

3.11.8Sisense

Pyramid A.OS

Looker


TARGIT

Peer Group Average

MicroStrategy

Qlik Sense

Logi Analytics

Dundas

MS Power BI

Zoho Analytics

Exago

Yellowfin


9.99.79.6

7.27.06.8

6.15.55.4

5.14.3

3.93.8

2.61.81.61.4

Sisense

Longview Analytics

Dimensional Insight

Pyramid A.OSQlikView

TARGIT

Peer Group Average

Logi Analytics

Board

Dundas

MS Power BI

Zoho Analytics

DigDash

Tableau


Exago


10.09.89.7

7.87.2

6.15.04.9

4.54.34.13.93.8

3.43.1

2.82.6

1.61.0

Phocas

Pyramid A.OS

LookerTARGIT

Qlik Sense

cubus

Dundas

Peer Group Average

Zoho AnalyticsJedox

DigDash

TableauCubeware

Exago

CALUMO

Yellowfin


MS Excel© BARC

www.bi-survey.com


Project successPeer group: EMEA-focused vendors Peer group: Americas-focused vendors

27

Project SuccessProduct satisfaction – Leader

Product satisfactionProduct satisfaction – Leader

9.99.89.79.7

7.87.2

7.06.66.4

6.15.1

4.34.13.8

1.6

ReportServer

Longview Analytics

Pyramid A.OS

Looker

Bissantz

TARGIT


cubus

Board

Zoho AnalyticsJedox

DigDash

CubewareReport One © BARC

www.bi-survey.com

10.09.99.79.6

7.87.0

6.46.1

5.14.5

4.13.93.8

1.8

Phocas

Sisense

Longview Analytics

Dimensional Insight

Pyramid A.OS

Looker


Board

Dundas

Zoho Analytics

Jedox

Exago

Yellowfin



Mobile BI

This KPI combines the ‘Price-to-value’, ‘Recommendation’, ‘Vendor support’, ‘Implementer support’ and ‘Product satisfaction’ KPIs.



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Viewpoint

Project success






29

A high recommendation rate, a great impression of price-to-value, high product satisfaction and above-average rates for implementer and vendor support all contribute to Zoho Analytics’ good ra-ting in the aggregated ‘Customer satisfaction’ KPI. This result highlights the vendor’s ability to under-stand the needs of its target users and supply them with a package to meet those needs. Customers pointed out ease of use and the provision of useful content as factors that enable enterprises to reap new insights in data within a short period of time. Zoho Analytics is among the leaders in the ‘Embedded analytics-focused products’, ‘Dashboarding-focused products’ and ‘Ad hoc reporting-fo-cused products’ peer groups in the ‘Customer satisfaction’ KPI.

Viewpoint

Project SuccessCustomer satisfaction – Leader Customer satisfaction – Leader


8.68.68.38.17.97.77.5

7.16.86.66.46.46.2

5.35.1

4.84.5

Sisense


Pyramid A.OS

QlikViewTARGIT

Peer Group Average

Logi Analytics

Board

Dundas

MS Power BI


TableauCubeware

SAP Analytics Cloud

Exago


9.39.3

8.38.17.97.7

7.27.1

6.86.56.5

6.25.55.5

5.04.8

4.53.7

3.0

PhocasPyramid A.OS

Looker

TARGIT

Qlik Sense

cubus

Dundas

Peer Group Average

Zoho Analytics

Jedox

DigDash

TableauCubeware

Exago

CALUMO

Yellowfin

IBM Plan. Analytics

Infor BIMS Excel


8.38.1

7.77.5

7.27.17.06.86.66.56.46.2

5.54.1

Sisense

Pyramid A.OS

Looker


TARGIT

Peer Group Average

MicroStrategyQlik Sense

Logi Analytics

Dundas

MS Power BI

Zoho AnalyticsExago

Yellowfin



Mobile BI

This KPI is based on how often the product was chosen for its flexibility, and on the frequency of complaints about user flexibility post-imple-

mentation.

Flexibility


Project SuccessFlexibility – Leader Flexibility – Leader

Peer group: Ad hoc reporting-focused products Peer group: Embedded analytics-focused products Flexibility

8.17.7

7.27.2

6.96.7

6.46.4

6.05.9

5.55.55.45.45.25.05.04.9

4.1

PhocasPyramid A.OS

Looker

TARGIT

Qlik Sense

cubusDundas

Peer Group Average

Zoho Analytics

Jedox

DigDash

Tableau

Cubeware

Exago

CALUMO

Yellowfin

IBM Plan. Analytics

Infor BIMS Excel


Flexibility is becoming an increasingly im-portant purchasing reason for BI software buyers. This year it was the most common-ly cited buying reason in The BI Survey. 50 percent of Zoho Analytics respondents chose the software for its flexibility, com-pared to the overall BI Survey average of 42 percent. Not a single Zoho Analytics user named flexibility among the five most significant problems encountered while using the product. This feedback helps Zoho Analytics to a leading placement in the ‘Embedded analytics-focused products’ and ‘Ad hoc reporting-focused products’ peer groups. The solution’s ad hoc nature provides business users with the flexibility they need to analyze data.

Viewpoint

7.77.4

6.96.7

6.46.46.1

5.75.5

5.15.0

4.13.73.5

SisensePyramid A.OS

Looker


TARGIT

Peer Group Average

MicroStrategy

Qlik Sense

Logi AnalyticsDundas

MS Power BI

Zoho AnalyticsExago

Yellowfin



Mobile BI

This KPI is based on how often the product was chosen for its ease of use, and on the level of complaints about ease of use post-implemen-

tation.

Ease of use


57 percent of Zoho Analytics customers chose to buy the product due to its ease of use for report designers. The vendor puts a strong emphasis on providing business users with a user-friendly so-lution that supports them with dashboarding and analysis capabilities. A quick comparison with the survey average of 34 percent indicates that this plan has worked out. Only a handful of the custo-mers responding to the survey found Zoho Analytics difficult to use – way below average. This leads to top-rankings in the ‘Embedded analytics-focused products’ and ‘Dashboarding-focused products’ peer groups and second place in its remaining peer groups.

Viewpoint

Project SuccessEase of use – Top-ranked Ease of use – Top-ranked

Ease of use – Leader



1. 1.

Ease of use

9.18.88.6

8.17.37.27.1

6.66.5

5.95.9

4.22.92.9

SisensePyramid A.OS

Looker


TARGIT

Peer Group Average

MicroStrategy

Qlik Sense

Logi Analytics

Dundas

MS Power BI

Zoho Analytics

ExagoYellowfin


9.18.88.68.48.1

7.77.2

6.66.56.3

5.94.94.94.84.7

4.23.6

Sisense


Pyramid A.OS

QlikViewTARGIT

Peer Group Average

Logi AnalyticsBoard

Dundas

MS Power BI

Zoho Analytics

DigDash

Tableau

Cubeware

SAP Analytics Cloud

Exago


9.69.1

8.68.4

8.07.37.27.1

6.36.15.95.9

5.54.9

4.34.2

3.73.63.4

Phocas

Pyramid A.OS

Looker

TARGITQlik Sense

cubus

Dundas

Peer Group Average

Zoho Analytics

Jedox

DigDash

Tableau

Cubeware

Exago

CALUMO

Yellowfin

IBM Plan. Analytics

Infor BI

MS Excel



Project SuccessEase of use – Leader


Ease of use – Leader

Peer group: Americas-focused vendors Ease of use

10.09.1

8.68.18.0

7.77.17.06.96.7

6.15.9

4.94.8

3.6

ReportServer

Longview Analytics

Pyramid A.OS

Looker

Bissantz

TARGIT

Peer Group Average

Logi AnalyticscubusBoard

Zoho Analytics

Jedox

DigDash

Cubeware

Report One


9.69.1

8.88.6

8.17.7

7.37.27.27.1

6.14.94.8

4.2

Phocas

Sisense


Pyramid A.OS

LookerPeer Group Average

Logi AnalyticsBoard

Dundas

Zoho Analytics

Jedox

ExagoYellowfin



Mobile BI

This KPI measures the frequency of complaints about the system’s per-formance.



Zoho Analytics achieves leading ranks for ‘Performance satisfaction’ in the ‘Embedded analytics-fo-cused products’, ‘EMEA-focused vendors’, ‘Ad hoc reporting-focused products’ and ‘Dashboarding-fo-cused products’ peer groups this year. The vendor supplies its software with integrated in-memory storage, which speeds up the processing of data. Customer feedback on Zoho Analytics’ overall performance and response times is very positive on the whole, with very few complaints about the product’s performance.

Viewpoint

Project SuccessPerformance satisfaction – Leader

Peer group: Embedded analytics-focused products Peer group: EMEA-focused vendors Performance satisfactionPerformance satisfaction – Leader

9.79.7

9.29.1

8.07.77.67.57.5

7.05.9

5.65.4

4.7Sisense

Pyramid A.OS

Looker


TARGIT

Peer Group AverageMicroStrategy


Dundas

MS Power BI

Zoho Analytics

Exago

Yellowfin


9.99.89.79.7

9.19.0

8.28.18.17.97.8

6.75.6

4.73.5

ReportServer

Longview Analytics

Pyramid A.OS

Looker

Bissantz

TARGIT

Peer Group Average

Logi Analytics

cubus

Board

Zoho Analytics

Jedox

DigDash

Cubeware

Report One



Project SuccessPerformance satisfaction – Leader


Performance satisfaction – Leader

Peer group: Dashboarding-focused products Performance satisfaction

9.89.89.79.7

9.28.9

8.17.77.6

7.06.76.7

5.95.6

4.94.84.7

3.52.7

Phocas

Pyramid A.OS

Looker

TARGIT

Qlik Sense

cubus


Zoho Analytics

Jedox

DigDash

Tableau

Cubeware

Exago

CALUMO

Yellowfin

IBM Plan. Analytics

Infor BI

MS Excel


10.09.99.89.79.7

9.18.5

8.28.0

7.77.67.6

5.65.4

4.84.7

3.5

Sisense


Pyramid A.OS

QlikView

TARGIT

Peer Group Average

Logi Analytics

Board

Dundas

MS Power BI

Zoho Analytics

DigDash

Tableau

Cubeware

SAP Analytics Cloud

Exago


Mobile BI &Customer Satisfaction



The ‘Business benefits’ KPI is based on the achievement level of a variety of business benefits.

The ‘Project success’ KPI is based on the implementation satisfaction level and the frequency of projects completed on time and on budget.

Business benefits & Project success

The ‘Query performance’ KPI is based on how quickly queries respond (adjusted by data volume).

The ‘Embedded BI’ KPI is based on how many survey respondents use embedded BI.

Query performance &Embedded BI


Project Success

Embedded BI – Leader


Project SuccessViewpoint

Viewpoint

Zoho not only sells its software to end users – who still represent the majority of its customer base – but it also serves other software companies with Zoho Analytics as an embedded BI solution. In both cases, Zoho Analytics can be used to display data within applications. Zoho supports the embedding of single iFrames in other web applications as well as the white-labeling of the software to fulfill the individual needs of customers. Zoho Analytics is used more often for embedding than most of its rivals in the ‘EMEA-focused vendors’ peer group.

Embedded BI

Zoho Analytics ranks as one of the leading Dashboarding-focused products in terms of query performance speed. The product not only delivers satisfactory overall performance but is also able to query data within the time frames expected by users. Zoho Analytics targets business users, a group that is not always easy to satisfy in terms of performance. When naming their requirements of a BI software, business users tend to put performance near or at the top of their wishlists. We also regularly see the impression of performant and non-performant applications changing over time as users become increasingly impatient.

Query performanceViewpointQuery performance – Leader


10.07.9

7.07.0

6.66.46.46.4

6.16.15.9

5.25.1

4.74.7

4.23.6

Sisense

Longview Analytics

Dimensional Insight

Pyramid A.OS

QlikView


Logi AnalyticsBoard

Dundas

MS Power BI

Zoho Analytics

DigDash

Tableau


Exago


10.08.3

7.25.3

5.04.9

4.64.04.03.8

1.91.0

ReportServer

Pyramid A.OS

Looker

TARGIT

Peer Group Average

Logi Analytics

cubus

Zoho Analytics

Jedox

DigDash

CubewareReport One



Mobile BICloud BI

This KPI is based on how many sites currently use the product in a cloud environment.


Zoho Analytics is among the leaders in all of its peer groups in the ‘Cloud BI’ KPI. This feedback is in line with the product’s original deployment method. Zoho Analytics was built, like Zoho’s other products, to be run in cloud environments, and the vendor hosts a large user base in its data cen-ters. Consequently, most Zoho Analytics customers run the software in the cloud. However, to meet the needs of all customers and to address companies that are more reserved about moving their BI to the cloud, the vendor recently introduced an on-premises deployment option. Today, customers have the choice between using the software on-premises or in the cloud.

Viewpoint

Project SuccessCloud BI – Leader Cloud BI – Leader

Cloud BI – Leader



Cloud BI

9.89.69.4

7.85.8

5.55.14.9

4.64.1

3.42.62.42.2

Sisense

Pyramid A.OS

Looker


Peer Group Average

MicroStrategy

Qlik Sense

Logi Analytics

Dundas

MS Power BIZoho Analytics

Exago

Yellowfin


9.87.8

5.85.4

3.73.4

2.92.82.7

2.42.32.32.2

1.31.0

ReportServer

Longview Analytics

Pyramid A.OS

Looker

Bissantz

TARGIT

Peer Group Average

Logi Analytics

cubus

Board

Zoho Analytics

JedoxDigDash

Cubeware

Report One


9.89.6

9.37.8

6.15.8

4.94.64.6

4.13.4

3.02.82.82.7

2.41.51.3

1.0

Phocas

Pyramid A.OS

Looker

TARGIT

Qlik Sense

cubus

Dundas

Peer Group Average

Zoho Analytics

Jedox

DigDash

Tableau

Cubeware

Exago

CALUMO

Yellowfin

IBM Plan. Analytics

Infor BI

MS Excel



Project SuccessCloud BI – Leader


Cloud BI – Leader

Peer group: Americas-focused vendors Cloud BI

10.09.69.4

7.85.85.8

5.45.15.0

4.13.53.4

2.72.42.3

1.91.3

SisenseLongview Analytics


QlikView

TARGIT

Peer Group Average

Logi Analytics

Board

Dundas

MS Power BIZoho Analytics

DigDash

Tableau

Cubeware

SAP Analytics CloudExago


9.89.6

9.37.8

5.85.7

5.45.14.9

4.13.53.4

2.82.3

Phocas

SisenseLongview Analytics


Looker


Board

Dundas

Zoho Analytics

Jedox

Exago

Yellowfin



Mobile BI

This KPI is based on how many survey respondents currently use their BI tool on a mobile device.

Mobile BI


Zoho Analytics scores highly in all of its peer groups in the ‘Mobile BI KPI and has improved its standing in the ‘EMEA-focused vendors’ peer group this year. This shows that a good proportion of Zoho Analytics customers use the software to display information on mobile devices. To improve the mobile experience, Zoho recently introduced a new mobile offering which supports device-specific gestures and usage patterns. We may therefore see Zoho’s rating in this KPI improve in the future. As many customers claim to have improved operational efficiency by using Zoho Analytics, the software may have been used to support operational staff by providing current information within business processes.

Viewpoint

Project SuccessMobile BI – Leader Mobile BI – Leader

Mobile BI – Leader



Mobile BI

9.48.3

7.57.47.47.2

6.56.2

5.75.6

5.14.5

3.53.1

Sisense

Pyramid A.OS

Looker


TARGIT

Peer Group Average

MicroStrategy

Qlik Sense


MS Power BI

Zoho Analytics

ExagoYellowfin


8.57.57.47.2

6.65.6

5.25.15.0

3.83.43.2

2.12.1

1.8

ReportServer

Longview Analytics

Pyramid A.OS

LookerBissantz

TARGIT


cubus

Board

Zoho Analytics

Jedox

DigDash

CubewareReport One


10.08.5

7.57.4

6.65.75.75.6

5.14.5

3.53.23.13.0

Phocas

Sisense

Longview Analytics

Dimensional Insight

Pyramid A.OS

LookerPeer Group Average

Logi Analytics

Board

Dundas

Zoho Analytics

JedoxExago

Yellowfin © BARCwww.bi-survey.com


Project SuccessMobile BI – Leader


Mobile BI – Leader

Peer group: Dashboarding-focused products Mobile BI

9.79.4

8.57.57.47.2

6.66.2

5.95.7

5.14.54.5

3.53.4

3.02.1

Sisense

Longview Analytics

Dimensional Insight

Pyramid A.OS

QlikView

TARGIT

Peer Group Average

Logi Analytics

Board

Dundas

MS Power BI

Zoho Analytics

DigDash

Tableau

Cubeware

SAP Analytics Cloud

Exago


10.07.57.47.2

6.56.2

5.65.6

4.74.5

3.53.43.23.13.0

2.52.1

1.81.0

Phocas

Pyramid A.OS

Looker

TARGITQlik Sense

cubus


Zoho Analytics

Jedox

DigDash

Tableau

CubewareExago

CALUMO

Yellowfin

IBM Plan. Analytics

Infor BIMS Excel


Improved in mobile bi


15 16 17 18 19

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

Longview Analytics

Pyramid A.OS

TARGIT

Board

Looker

Bissantz

Logi Analytics

Report One

Cubeware

Jedox

ReportServer

DigDash

cubus

Zoho Analytics

This KPI is based on the percentage of wins in competitive evaluations.



Zoho Analytics is among the leaders in the ‘Embedded analytics-focused products’, ‘Americas-focu-sed vendors’ and ‘Dashboarding-focused products’ peer groups in the ‘Competitive win rate’ KPI. This measure reveals the frequency with which the vendor emerged victorious in multi-product competi-tive evaluations. Zoho is an Indian vendor on a strong growth trajectory, and is currently expanding its reach into Europe and the United States. Although The BI Survey results indicate that Zoho is not as widely known as some of its competitors, it has been able to appeal to customers who have tested the software.

Viewpoint

Project SuccessCompetitive win rate – Leader Competitive win rate – Leader

Competitive win rate – Leader

Peer group: Embedded analytics-focused products Peer group: Americas-focused vendors



7.37.3

5.83.9

3.53.53.43.23.0

2.32.1

1.51.4

1.1Sisense

Pyramid A.OS

Looker


TARGIT

Peer Group AverageMicroStrategy

Qlik Sense


MS Power BI

Zoho Analytics

Exago

Yellowfin


10.07.6

7.35.85.7

4.23.9

3.23.0

2.72.3

1.41.11.0

Phocas

Sisense

Longview Analytics

Dimensional Insight

Pyramid A.OS

Looker

Peer Group Average

Logi Analytics

Board

Dundas

Zoho Analytics

Jedox

Exago

Yellowfin


10.07.37.3

5.85.7

4.94.03.9

3.53.23.0

2.62.1

1.41.11.11.0

Sisense

Longview Analytics

Dimensional Insight

Pyramid A.OS

QlikView

TARGIT

Peer Group Average

Logi Analytics

Board

Dundas

MS Power BI

Zoho Analytics

DigDash

Tableau

Cubeware

SAP Analytics Cloud

Exago


Mobile BI &Customer Satisfaction



The ‘Dashboards’ KPI is based on how users rate their BI tool for creating dashboards/reports (data selection, data visualization,

formatting/layout).

Dashboards


Zoho Analytics customers are satisfied with the solution’s ability to display aggregated data in the form of dashboards. The vendor ranks as a leader in the ‘Dashboards’ KPI compared to other EMEA-focused vendors. Zoho Analytics supports the creation of visually appealing dashboards by business users via drag-and-drop. The positive assessment of Zoho Analytics’ ease of use for report designers shows that customers have placed an emphasis on the empowerment of business users to create individual content. Dashboards are just one of the types of content that can be created by business users.

DashboardsViewpointDashboards – Leader


10.09.5

9.18.98.88.78.78.7

7.97.37.2

6.4

ReportServer

Pyramid A.OS

Looker

TARGIT

Peer Group Average

Logi Analytics

cubus

Zoho Analytics

Jedox

DigDash

Cubeware

Report One


6.25.7

5.1

Longview Analytics

Bissantz

Board

©2019 BARC - Business Application Research Center 50Zoho Analytics in

BARC — Business Application Research Center

The BARC BI Trend Monitor 2019 reflects on the trends cur-rently driving the BI and data management market from a user perspective. We asked clo-se to 2,700 users, consultants and vendors for their views on the most important BI trends.

Other Surveys

The Planning Survey 19 is the world’s largest survey of plan-ning software users. Based on a sample of over 1,300 responses, it offers an unsurpassed level of user feedback on 22 leading planning products. Find out more at www.bi-survey.com

The Advanced Analytics Survey 19 - BARC‘s new survey-based study - gauges satisfaction among advanced analytics, data discovery and data preparation software users worldwide. Ten leading software products are compa-red in detail.

This is a specially produced summary

by BARC of the headline results for

Product XYZ

The Planning Survey 19The world’s largest survey of planning software users

BARC is a leading enterprise software indus-try analyst and consulting firm delivering in-formation to more than 1,000 customers each year. Major companies, government agencies and financial institutions rely on BARC’s ex-pertise in software selection, consulting and IT strategy projects.For over twenty years, BARC has specialized in core research areas including Data Manage-ment (DM), Business Intelligence (BI), Custo-mer Relationship Management (CRM) and Enterprise Content Management (ECM).BARC’s expertise is underpinned by a conti-nuous program of market research, analysis and a series of product comparison studies to maintain a detailed and up-to-date under-standing of the most important software ven-dors and products, as well as the latest mar-ket trends and developments.BARC research focuses on helping companies find the right software solutions to align with their business goals. It includes evaluations of the leading vendors and products using methodologies that enable our clients to ea-sily draw comparisons and reach a software selection decision with confidence. BARC also publishes insights into market trends and

developments, and dispenses proven best practice advice.BARC consulting can help you find the most reliable and cost effective products to meet your specific requirements, guaranteeing a fast return on your investment. Neutrality and competency are the two cornerstones of BARC’s approach to consulting. BARC also offers technical architecture reviews and coa-ching and advice on developing a software strategy for your organization, as well as hel-ping software vendors with their product and market strategy.BARC organizes regular conferences and se-minars on Business Intelligence, Enterprise Content Management and Customer Relati-onship Management software. Vendors and IT decision-makers meet to discuss the latest product updates and market trends, and take advantage of valuable networking opportuni-ties.For further information see:

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