THE BUILDING BLOCKS FOR BUSINESS CONTINUITY & DISASTER RECOVERY

Derrick Smith dsmith@datanat.com(248) 426-0200 Ext. 334

Randy Wittner, Senior IBM Systems Engineer• Established Business Continuity Environment • Mission Critical IBM Midrange Environment

Derrick Smith, Datanational Corporation• Solution Advisor – Business Continuity Team• HA/DR Solution Design

GREETINGS & INTRODUCTIONS

WEBINAR INFORMATION

• Please use the Question Text box to submit your questions

• 45 Minutes Long

• Q/A Discussion

All Attendees will be provided with a sample Disaster Recovery Environmental Assessment Form.

Identify Which Business Processes are Critical to Keep Your Organization Operational

• Rank the Applications based on Internal SLA• Evaluate Customer/Supplier SLAs – Rank Accordingly

Document the Costs of Not Meeting SLAs• Penalties & Fees• Loss of Revenue• Future Opportunities

FIRST STEPS GETTING STARTED

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AAA LIFE’S STRATEGY

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Focus on the Areas that Drive Revenue• Supporting the Business Needs• IT Works Closely with the Business

IBM i Environment – Most Critical• Agent Applications• Printer Cloud• Other Supporting Systems

Midnight 11:59 pm

Failure

3:00 pm

• A failure occurs at 3pm

• How old is my data?

• Did the backups run correctly?

This is your Recovery Point

RPORecovery Point Objective

RTORecovery Time Objective

15 hours?

39 hours?

• How Long until I fix the problem?

• How long until I can restore from tape?

• How long until users are back on?

This is your Recovery Time

MidnightThe day before

Recovery Point + Recovery Time = your REAL downtime

RPO vs RTODETERMINE RPO & RTO REQUIREMENTS

Unplanned Downtime80% of unplanned downtime is due to people & process problems

Natural Disasters

Hardware Failures

UNDERSTANDING DOWNTIME & AVAILABILITY

Planned DowntimeRoutine Maintenance to databases, applications, or systems

Operating System Upgrades

AAA LIFE – FOCUS ON DOWNTIME

Focused on Natural Disaster• Existing Data Center had Limitations• Fire Protection was a Concern

Licensing for High Availability Environment• Temporary Licensing vs Permanent• AAA Life’s Approach

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Know your downtime costs per hour, day,

week, etc.

Other ExpensesTemporary Employees,

Equipment rental, overtime costs, extra shipping costs, travel expenses,

legal obligations

FINANCIAL IMPACT – COST OF DOWNTIME

Financial Performance• Revenue Recognition• Cash Flow• Lost Discounts (A/P)• Payment Guarantees• Stock Price

Revenue• Direct Loss• Compensatory Payments• Lost Future Revenue• Billing Losses

Damaged Reputation• Customers• Suppliers• Financial Markets• Banks• Business Partners

Productivity# of employees affected X hours out times X burdened hourly rates

Shrinking Backup WindowsE-business and supply chain processes put significant pressure on backup windows.

Global Systems & ComputingAccess to critical data from anywhere in the world improves collaboration and enables faster, more informed decisions. Such dependence requires continuous access to information and applications; therefore the impact of downtime will be enormous.

Considering Server ConsolidationServer, storage, and data center consolidation projects drive down IT and application costs, but with fewer points of failure a consolidated environment poses a greater downtime risk.

SIGNS THAT DOWNTIME MAY BE A THREAT

AAA LIFE’S THREATS

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Shrinking Backup Window• Moved System Backups to HA Target System• EVault Infrastructure

E-Business Application Requirements – 24x7 Up-Time• AAA Life Agents• Customer-based Applications

MATCHING REQUIREMENTS WITH SOLUTIONS

TAPE

SAN TO SANREPLICATION

NEW CLOUDVENDORS

DE-DUPLICATIONAPPLIANCES

STORAGECLOUDS

AAA LIFE – SOLUTION COMPONENTS

HA – Real-time Replication for Critical Applications• Remote Journaling for IBM i (iTera HA)• EVault Backups on Target Side for IBM i

Off-Site Disaster Recovery Services• RTO – 24 hours • Restore from Disk to Disk Backup

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5 GUIDELINES FOR DISASTER RECOVERY SUCCESS