the business of it it4it reference architecture success stories • simplified complex it process...

The Business of ITIT4IT Reference ArchitectureMark BodmanIT4IT StrategistCustomer SuccessNovember 15, 2016

2

How Could IT?

A Language for Digital Transformation

A managed and metered Service Model approach

enables true Portfolio

Management

A standards-based operating model shifts IT

effort from factory design to value

delivery

ERP-like functional flow

improves financial control and allows

fine-grained, usage-based chargeback

The Value Chain model supports

end-to-end focus on outcomes

The journey from legacy to digital requires excellent architecture

IT4IT Success Stories

• Simplified complex IT process and tool landscape

• Improved governance• Reduced number of

IT vendors

Shell

• Bridged both IT and business silos

• Enabled genuine collaboration on business function automation

• Better time to market

Rabobank

• Applied Value Chain thinking to IT management.

• Increased automation in IT operations

Exxon Mobil

• Cut vendor management overhead

• Reduced IT spend• Retired ~130

applications

Safeway

• Moved to shorter planning cycles

• Introduced continuous build and deploy

• Managing and controlling service consumption

FedEx

IT use cases

The need for an IT4ITTM StandardIT must effectively deliver digital business outcomes

5

IT use cases

Many un-aligned Software Products IT4IT aligned Software Solutions

ToFromPlan Build Deliver Run

IT4IT simplifies

IT solutions

IT4IT™ is a trademark of The Open Group

Efficiency

Agility

IT4IT Reference Architecture Offers IT...

•Strategy alignment to value•Respond to changing markets

•Reduce risk

•Faster time to market•Supports transparency•Value based cost controls

•Respond to customer demand

•Fast issue resolution•Feedback sets strategy

•Pay as you go pricing model•Catalog offerings•Transparent pricing

IT4ITThe Reference Architecture Journey

7

Background and Journey to the Open Group IT4IT™ Standard

The Open Group launches the IT4IT Forum

ERP4IT Consortium attracts enterprise customers, partners and vendors to contribute to v 1.0

HP hosts 1st ever ERP4IT Consortium offsite

8

The Open GroupannouncesIT4IT People Certification

2012 2013 2014 2015 2016

Milestone>6000 downloads of the standard

The Open Group releases theIT4IT Reference Architecturestandard to thepublic

IT4IT Value Chain

Strategyto

Portfolio

Plan

Requirementto

Deploy

Build

Requestto

Fulfill

Deliver

Detectto

Correct

Run

The IT Value Chain

Injecting business practices into the IT operating model

Efficiency&

AgilityFinance & assets

Intelligence & reporting

Resource & project

Governance, risk and compliance

Sourcing & vendorIT V

alue

Cha

in

Plan Build Deliver Run

Reference Architecture

Value Chains – Porter• Competitive Analysis• Strategic Concepts• Value Creation• Activity cost to profit margin

analysis

Value Streams – Martin• Lean / 6-sigma concepts• Multi-Process Oriented• Customer focused results

7

IT4IT: An Automation Oriented Operating Model

Manage investments

Rationalize portfolio

Alignstrategy

Prioritize backlog

Strategy to Portfolio “Plan”

MeasureSubscribeDefine & publish Fulfill

Request to Fulfill “Deliver”

DeployDevelopPlan & design Test

Requirement to Deploy “Build”

ResolveDiagnoseDetect Change

Detect to Correct “Run”

10

IT4IT Value Streams, KPI’s and Reference Architecture

Measure– Chargeback/

showback– Cost transparency – Influence demand– Surveys and ratings

Requirement Component

Requirement to Deploy

1:n

n:1

PortfolioBacklog

Item

Portfolio BacklogItem (rationalized/

Prioritized)

Competency(availability) Assets

(availability)

Policy

Portfolio Backlog Item

Policy

Requirement

1:n

ConceptualService

Blueprint

PortfolioBacklog

Item

Conceptual Service

Conceptual Service

Blueprint

n:m

Project Component

IT Initiative

Scope Agreement

1:n Scope Agreement

Service Design ComponentLogical Service

Blueprint1:n

Portfolio Demand Component

Service Portfolio Component

n:m

Business Process


n:1Policy

Component

Proposal Component



IT Asset Management

BusinessStrategy

Labor Management

Problem Component

Problem, Known ErrorDetect to Correct

Service Architecture

Enterprise Architecture Component

n:m

1:1

Portfolio Backlog

Supportive Function

IT Investment Portfolio Component

ITFM Supportive Function

IT Budget

n:m

n:1

Cost Modeling Component


IT Cost Modeln:1

Service Model

Data Object – Key

Record Fabric IntegrationEntity Relationship

Functional Component – Key

Functional Component – Auxiliary

Data Object – Auxiliary

Engagement Dataflow

Current Practice


Strategy to PortfolioPortfolio Backlog Item

Proposal Component


Policy Component

Source Control Component

Problem Component

Detect to Correct

IT Initiative

Requirement

1:n

1:n

Source

1:n

Defect

1:n

RFC (Normal)

1:n

Service Design

Package

Policy

Defect

Defect1:n

n:m

RFC

n:m


Test Case

Test Component

Incident Component

Detect to Correct

Strategy to Portfolio

Conceptual ServiceBlueprint

Project Component Change ControlComponent

1:n 1:n 1:n

1:1

Scope Agreement

1:n 1:1Logical Service Blueprint

Service Release

Release Package

Scope Agreement


Defect Component

Problem, Known Error

1:1

n:1

1:n

Defect

1:1

Incident

IT Initiative

Requirement

Defect

1:1

Service Design Component

Catalog Composition Component

Service Catalog Entry

Request to Fulfill

Fulfillment Request

Release Package

ReleaseComposition Comp.


Service Catalog Entry (Unbound)

1:n

RFC

1:n

Service Release Blueprint

Service Contract (Template)

n:m

Fulfillment Execution Comp.

Desired Service Model

Request to Fulfill

Fulfillment Request

1:n

Build Component

Build

Build PackageComponent

Build Package

n:1n:m

n:m

Detect to Correct

Service Contract

1:n

n:m

1:n

Service Model

Data Object – Key





Engagement Dataflow

Current Practice

Service Level Component

Service Model

Data Object – Key





Engagement Dataflow

Current Practice

Project Component

Actual Service CIsDetect to Correct

Configuration Management

Component

ReleaseComposition Component

1:n


Desired Service

Model

Request Rationalization Component

Usage Record

Chargeback Contract

Bill/Invoice


Usage

Usage

Subscription

1:n

Request

Offer Catalog

n:m

Offer

User Profile

n:m

1:1

Shopping Cart

Chargeback Contract

n:m

Fulfillment Request

1:n

1:n

Subscription

Service Monitor

Offer Mgmt. Component

Request

Knowledge Item

Incident

Status 1:n


n:m

Fulfillment ExecutionComponent

RFC

1:1

Detect to Correct


UsageComponent

Chargeback / ShowbackComponent

RFCRequest

Change Control Component

Composite/Compound Request

IT Supplier (External to IT)

1:n

Engagement Experience Portal

1:n

1:1

IT Financial Management

Service MonitoringComponent

FulfillmentEngine & Deploy/Provision Systems

Detect to Correct

Knowledge & Collaboration

Supportive FunctionDetect to Correct

Incident Component

Offer Consumption Component


n:m

1:n

Request

1:n

n:1

Service Catalog Entry (Bound)

Actual Service

CIs 1:n Release Package

IT Asset Management

Supportive Function

FulfillmentRequest


Supportive Function


Detect to Correct

ServiceContract(Template)

ServiceLevelStatus

Service Contract

1:1Service Contract (Instance)

Self Service Support Knowledge Collaboration

Conversation

Service Catalog

Shopping CartService Model

Data Object – Key





Engagement Dataflow

Current Practice

Self Service Support

Defect Component


Defect



Portfolio BacklogItem

IncidentEvent

Actual Service CIs

RFCService Monitor

1:n

1:n n:m

n:m


n:m

n:m

n:m

Event Incident

RFC

RFC

Problem RFC

Incident

Request to Fulfill


PortfolioBacklog

Item

n:m

Usage

1:n

Runbook

Run book

Run book

n:m

Service DiscoveryActual Service CIs

Defect

Knowledge & Collaboration Component

Knowledge Item

n:m

1:n

1:n

Supportive Function

ServiceMonitor Knowledge ItemRun book

Interactionn:m


1:1

1:1

Usage Component

Request to Fulfill

Defect

1:11:1


Request to Fulfill

Status

Service Monitoring Component

Incident Component


ProblemComponent

Diagnostics & Remediation Comp.

Configuration Management Component

Event Component

RFC

1:n

Request to Fulfill

Actual Service

CIsFulfillment Request

Service Contract


KPIn:m

Release Composition Component

Requirementto Deploy

Service Release Bluepr int

n:m

Offer Mgmt.Component

Service Contract (Template)ServiceContract

(Template)

Service Level Status

Business / ITMeasurement Business Measurement

(Incident)

Request to Fulfill

1:1

Request Rationalization

Component

Request to FulfillSubscription

Service Contract

(Instance)

1:1

n:m

Conversation

n:1

KPIs:– IT service value– IT service gap

KPIs:– Cycle time– Cycle Cost

KPIs:– Cycle time– Cost/service

KPIs:– MTTR– MTBF

Manage investment– Optimize portfolios– Communicate value– Evaluate benefit

realization

Rationalize portfolio– Consolidate demand– Create business cases– Business value, risk,

costs, benefits & resources

Align strategy– Define objectives– Financial planning– Set up policies and

guidelines– Enterprise architecture

– What-if-analysis– Rationalize portfolio– Ensure governance– Allocate resources,

fund and charter projects

Prioritize backlog


Subscribe– Portal/IT

engagement– Personalized

experience– Self-service

Define & publish– Repeatable service– Standardization– Alignment with

business objectives

– Integrate with incident, change, asset & demand

– Automate provisioning & status update

Fulfill


Resolve– Implement change– Verify recovery– Close records

Diagnose– Root cause– Severity & business

impact– Define escalation

path– Auto-fix common

issues

Detect– Events, alarms &

metrics from everything

– User issues– Relationship among

events

– Change request– Risk analysis– Approvals

Change


Deploy– Release plan– Deployment assets– Change and

configuration process– Knowledge

management– App monitoring

Develop– Technical policy– Development (Agile,

iterative, waterfall…)– Source & set up dev

environment

Plan & design– Business process

model– User experience– Functional &

technical

– Functional: desktop, web, mobile

– Performance: desktop, web, mobile

– Security: static, dynamic

Test


11

IT4IT™ functional model – system of record fabric for IT mgmt.

12

PolicyComponent

ProposalComponent

PortfolioDemand

Component


ServicePortfolio

Component

Strategy toPortfolio

IT4IT™ is a trademark of The Open GroupAuxiliary data object

Key data objectService model object

Entity relationshipKey functional component

This diagram is based on material developed by the IT4IT™ Forum of The Open Group – Oct 2015

D2CR2FR2DS2P


13

PolicyComponent

RequirementComponent

TestComponent

ProposalComponent

Source Control

Component

BuildComponent

PortfolioDemand

Component

ProjectComponent

Build Package

Component


DefectComponent

ServicePortfolio

Component

ServiceDesign

Component

ReleaseCompositionComponent

Strategy toPortfolio Requirement to Deploy





D2CR2FR2DS2P


14

PolicyComponent


TestComponent


ProposalComponent

Source Control

Component

BuildComponent

Offer ManagementComponent


Component

Chargeback/Showback

Component

PortfolioDemand

Component

ProjectComponent

Build Package

Component

CatalogCompositionComponent

UsageComponent


DefectComponent

ServicePortfolio

Component

ServiceDesign

Component


Fulfillment Execution

Component

Strategy toPortfolio Requirement to Deploy Request to Fulfill





D2CR2FR2DS2P


15

PolicyComponent


TestComponent

Offer Consumption Component ProblemComponent

Incident Component

ProposalComponent

Source Control

Component

BuildComponent



Component

Chargeback/Showback

Component

Service LevelComponent

Event Component

PortfolioDemand

Component

ProjectComponent

Build Package

Component


Change Control

Component

UsageComponent

Diagnostics &RemediationComponent

Service Monitoring

Component


DefectComponent

ServicePortfolio

Component

ServiceDesign

Component



Component


Component

Strategy toPortfolio Requirement to Deploy Request to Fulfill Detect to Correct





D2CR2FR2DS2P


16

PolicyComponent


TestComponent


Incident Component

ProposalComponent

Source Control

Component

BuildComponent



Component

Chargeback/Showback

Component


Event Component

PortfolioDemand

Component

ProjectComponent

Build Package

Component


Change Control

Component

UsageComponent


Service Monitoring

Component


DefectComponent

ServicePortfolio

Component

ServiceDesign

Component



Component


Component

Policy Require-ment

TestCase

Problem/KnownError

Incident

ScopeAgree-ment

SourceCharge-

backContract

Build OfferSubscrip-

tion

ServiceContract Event

PortfolioBacklog

Item

ITInitiative

BuildPackage

ServiceCatalog

Entry

RFC

UsageRecord

RunBook

ServiceMonitor

ServiceArchitec-

tureDefect

Request

Fulfill-ment

Request

ShoppingCart

Con-ceptualService

LogicalService

Blueprint

ServiceReleaseBlueprint

ActualService

CIs

DesiredServiceModel

ServiceRelease

Con-ceptualService

Blueprint






D2CR2FR2DS2P

IT4IT™ becoming an “umbrella” for other standards

17

PolicyComponent


TestComponent


Incident Component

ProposalComponent

Source Control

Component

BuildComponent



Component

Chargeback/Showback

Component


Event Component

PortfolioDemand

Component

ProjectComponent

Build Package

Component


Change Control

Component

UsageComponent


Service Monitoring

Component


DefectComponent

ServicePortfolio

Component

ServiceDesign

Component



Component


ComponentCon-

ceptualService

LogicalService

Blueprint

ServiceReleaseBlueprint

ActualService

CIs

DesiredServiceModel

ServiceRelease

Con-ceptualService

Blueprint






D2CR2FR2DS2P

TOGAFDODAF

FEA

SAFe, Prince II, PMI…

ITIL

ArchiMate UML

CO

BIT

IT4IT™ Strategy to Portfolio value stream level 2

18



1:n

n:1

PortfolioBacklog

Item


Prioritized)

Competency(availability)

Assets(availability)

Policy


Policy

Requirement

1:n

ConceptualService

Blueprint

PortfolioBacklog

Item

Conceptual Service

Conceptual Service

Blueprint

n:m

Project Component

IT Initiative

Scope Agreement

1:n Scope Agreement


Blueprint1:n



n:m

Business Process


n:1Policy

Component

Proposal Component



IT Asset Management

BusinessStrategy

Labor Management

Problem Component




n:m

1:1

Portfolio Backlog

Supportive Function



IT Budget

n:m

n:1



IT Cost Modeln:1

S2P


Entity RelationshipRecord Fabric IntegrationEngagement Data FlowCurrent Practice

Functional Component – KeyFunctional Component – Auxiliary

Service Model

Data Object – Key


This diagram is based on material developed by the IT4IT™ Forum of The Open Group – November 2015

IT4IT™ Strategy to Portfolio HPE product mapping

19



1:n

n:1

PortfolioBacklog

Item


Prioritized)

Competency(availability) Assets

(availability)

Policy


Policy

Requirement

1:n

ConceptualService

Blueprint

PortfolioBacklog

Item

Conceptual Service

Conceptual Service

Blueprint

n:m

Project Component

IT Initiative

Scope Agreement

1:n Scope Agreement


Blueprint1:n



n:m

Business Process


n:1Policy

Component

Proposal Component



IT Asset Management

BusinessStrategy

Labor Management

Problem Component




n:m

1:1

Portfolio Backlog

Supportive Function



IT Budget

n:m

n:1



IT Cost Modeln:1

Service Model

Data Object – Key





Engagement Dataflow

Current Practice

October 6, 2015This diagram was developed/published by the IT4IT™ Forum, a Forum of The Open Group®

PPM Portfolio, PPM APM, Enterprise Maps

3rd Party Tools(Document Mgmt)

Enterprise Maps

3rd Party Tools(Sparx EA)

ALM, AgM

PPM, ALM, AgM, SM, SAW

PPM ProposalPPM Demand

SM Problem, SAW Problem

Enterprise Maps

3rd Party Tools(Sparx EA)


S2P

IT4IT™ Requirement to Deploy value stream level 2

20



Proposal Component


Policy Component


Problem Component

Detect to Correct

IT Initiative

Requirement

1:n

1:n

Source

1:n

Defect

1:n

RFC (Normal)

1:n

Service Design

Package

Policy

Defect

Defect1:n

n:m

RFC

n:m


Test Case

Test Component

Incident Component

Detect to Correct




1:n 1:n 1:n

1:1

Scope Agreement


Service Release

Release Package

Scope Agreement


Defect Component


1:1

n:1

1:n

Defect

1:1

Incident

IT Initiative

Requirement

Defect

1:1




Request to Fulfill

Fulfillment Request

Release Package




1:n

RFC

1:n



n:m



Request to Fulfill

Fulfillment Request

1:n

Build Component

Build


Build Package

n:1n:m

n:m

Detect to Correct

Service Contract

1:n

n:m

1:n


R2D




Service Model

Data Object – Key



IT4IT™ Requirement to Deploy HPE product mapping

21



Proposal Component


Policy Component


Problem Component

Detect to Correct

IT Initiative

Requirement

1:n

1:n

Source

1:n

Defect

1:n

RFC (Normal)

1:n

Service Design

Package

Policy

Defect

Defect1:n

n:m

RFC

n:m


Test Case

Test Component

Incident Component

Detect to Correct




1:n 1:n 1:n

1:1

Scope Agreement


Service Release

Release Package

Scope Agreement


Defect Component


1:1

n:1

1:n

Defect

1:1

Incident

IT Initiative

Requirement

Defect

1:1




Request to Fulfill

Fulfillment Request

Release Package




1:n

RFC

1:n



n:m



Request to Fulfill

Fulfillment Request

1:n

Build Component

Build


Build Package

n:1n:m

n:m

Detect to Correct

Service Contract

1:n

n:m

1:n

Service Model

Data Object – Key





Engagement Dataflow

Current Practice


PPM

PPM

PPM (APM)

SM, SAWPPM, ALM, AgM, SAW

CSA, SM, AM

SM, SAWSM, SAW

ALM, AgMALM (inc. Sprinter), UFT, PC, LR, SV, NV (Shunra),

StormRunner, Mobile Center, Fortify

ALM/AgM with ALI

3rd Party Tools(SCM, IDE)

ALM/AgM with ALI

3rd Party Tools(Build)

Propel SX

ALM, AgM

3rd Party Tools(Architecture & Documentation)

3rd Party Tools(Build Packaging)

BSM, SM, SAW

Codar



R2D

IT4IT™ Request to Fulfill value stream level 2

22

Project Component




1:n




Usage Record

Chargeback Contract

Bill/Invoice


Usage

Usage

Subscription

1:n

Request

Offer Catalog

n:m

Offer

User Profile

n:m

1:1

Shopping Cart

Chargeback Contract

n:m

Fulfillment Request

1:n

1:n

Subscription

Service Monitor


Request

Knowledge Item

Incident

Status1:n


n:m


RFC

1:1

Detect to Correct


UsageComponent


RFC Request




1:n


1:n

1:1




Detect to Correct


Supportive Function Detect to Correct

Incident Component



n:m

1:n

Request

1:n

n:1


Actual Service

CIs1:nRelease Package

IT Asset Management

Supportive Function

FulfillmentRequest


Supportive Function


Detect to Correct

ServiceContract

(Template)

ServiceLevelStatus

Service Contract


Self Service SupportKnowledge Collaboration

Conversation

Service Catalog

Shopping Cart

R2F




Service Model

Data Object – Key

Data Object – AuxiliaryEntity RelationshipRecord Fabric IntegrationEngagement Data FlowCurrent Practice


IT4IT™ Request to Fulfill HPE product mapping

23IT4IT™ is a trademark of The Open Group


Service Model

Data Object – Key





Engagement Dataflow

Current Practice

Project Component




1:n




Usage Record

Chargeback Contract

Bill/Invoice


Usage

Usage

Subscription

1:n

Request

Offer Catalog

n:mOffer

User Profile

n:m

1:1

Shopping Cart

Chargeback Contract

n:m

Fulfillment Request

1:n

1:n

Subscription

Service Monitor


Request

Knowledge Item

Incident

Status1:n


n:m


RFC

1:1

Detect to Correct


UsageComponent


RFC Request




1:n


1:n

1:1




Detect to Correct


Supportive Function Detect to Correct

Incident Component



n:m

1:n

Request

1:n

n:1


Actual Service

CIs1:nRelease Package

IT Asset Management

Supportive Function

FulfillmentRequest


Supportive Function


Detect to Correct

ServiceContract

(Template)

ServiceLevelStatus

Service Contract


Self Service SupportKnowledge Collaboration

Conversation

Service Catalog

Shopping Cart

CSA, SM, AM

AM UCMDB BSM Suite

Propel

Propel Portal

SM, SAW

SM, SAW

SM, SAW CSA, SM, SA, NA, SE, DMA,

OO

Propel SX

Propel Catalog CSA + AM

PPM, ALM, AgM, SAW

BSM, SM, SAW

Codar

R2F

IT4IT™ Detect to Correct value stream level 2

24


Defect Component


Defect




IncidentEvent

Actual Service CIs

RFCService Monitor

1:n

1:n n:m

n:m


n:m

n:m

n:m

Event Incident

RFC

RFC

Problem RFC

Incident

Request to Fulfill


PortfolioBacklog

Item

n:m

Usage

1:n

Runbook

Run book

Run book

n:m


Defect


Knowledge Item

n:m

1:n

1:n

Supportive Function


Interactionn:m


1:1

1:1

Usage Component

Request to Fulfill

Defect

1:11:1


Request to Fulfill

Status


Incident Component


ProblemComponent



Event Component

RFC

1:n

Request to Fulfill

Actual Service


Service Contract


KPIn:m



Service Release Bluepr int

n:m


Service Contract (Template)ServiceContract

(Template)



(Incident)

Request to Fulfill

1:1


Component


Service Contract

(Instance)

1:1

n:m

Conversation

n:1

D2C




Service Model

Data Object – Key



IT4IT™ Detect to Correct HPE product mapping

25

Service Model

Data Object – Key





Engagement Dataflow

Current Practice


Defect Component


Defect




IncidentEvent

Actual Service CIs

RFCService Monitor

1:n

1:n n:m

n:m


n:m

n:m

n:m

Event Incident

RFC

RFC

Problem RFC

Incident

Request to Fulfill


PortfolioBacklog

Item

n:m

Usage

1:n

Runbook

Run book

Run book

n:m


Defect


Knowledge Item

n:m

1:n

1:n

Supportive Function


Interactionn:m


1:1

1:1

Usage Component

Request to Fulfill

Defect

1:11:1


Request to Fulfill

Status


Incident Component


ProblemComponent



Event Component

RFC

1:n

Request to Fulfill

Actual Service


Service Contract


KPIn:m




n:m


Service Contract (Template)Service

Contract(Template)



(Incident)

Request to Fulfill

1:1


Component


Service Contract

(Instance)

1:1

n:m

Conversation

n:1

SM, SAW

UD

BSM (APM), BPM, RUM, OM, SiS, NNMi, Diag.

Ops Analytics

BSM (OMi) SM, SAW

ALM

UCMDB OO SM, SAW

PPM

Propel SX

BSM, SM, SAW

Propel Portal

Propel Propel CatalogCodar



D2C

IT4IT Supports Key TransformationsHow IT4IT Supports the Public SectorHow IT4IT Supports Bi-ModalHow IT4IT Supports DevOpsHow IT4IT Supports Cloud

26

How IT4IT supports the Public Sector

27

FEA overview + IT4IT intersections

28

Both IT4IT & FEA focused on service delivery

R2F improves resource utilization

IT4IT provides the IT functional model and integration framework

IT4IT is a standard with references to many others

FEA Reference Architecture IT4IT Integration Opportunities

29



1:n

n:1

PortfolioBacklog

Item


Prioritized)

Competency(availability)

Assets(availability)

Policy


Policy

Requirement

1:n

ConceptualService

Blueprint

PortfolioBacklog

Item

Conceptual Service

Conceptual Service

Blueprint

n:m

Project Component

IT Initiative

Scope Agreement

1:n Scope Agreement


Blueprint1:n



n:m

Business Process


n:1Policy

Component

Proposal Component



IT Asset Management

BusinessStrategy

Labor Management

Problem Component




n:m

1:1

Portfolio Backlog

Supportive Function



IT Budget

n:m

n:1



IT Cost Modeln:1

Standard IT KPI’s

FEA and IT4IT presents a Harmonization

Opportunity

30

FITARA IT Asset Management (ITAM) and Software Asset Management (SAM) Goals

Agencies must centralize IT Acquisition and maintain an inventory baseline of ALL IT assets in order to fully comply with all the tenets outlined within FITARA

Agencies have the opportunity to solve multiple requirements proposed by FITARA, DCOI, Category Management & the Megabyte Act by focusing their efforts on implementing full life-cycle ITAM that includes SAM, Application Rationalization and Enterprise Architecture Topology Capture

IT4IT Operationalizes Asset Management

31

Strategy to Portfolio- Assets details required for planning

Request to Fulfill

- Keeping asset inventories up to date

How IT4IT Supports Bi-Modal

32

IT4IT for Bi-Modal IT

• Provides Standard Services (Building Blocks)• Focuses on efficiency & cost• Automates Service Delivery

• Responds to ad-hoc demand• Provides catalog feedback• Generates service demand

Mode 2

“Fluid IT”Mode 1

“Core IT”

Accelerates

Creates

MeasureSubscribeDefine & publish

Fulfill


DeployDevelopPlan & design Test


Manage Investments

Rationalize Portfolio

Align Strategy

Prioritize Backlog


33

How IT4IT Supports DevOps

34

DevOps Theme

35

Increase automation Reduce latencyIncrease visibility

Planning App Development App Testing App

releaseRelease decision

High velocity innovation, multiple constraints

Rapidly increasing WIP

Lack of effective customer insight and high latency drives “kitchen sink” requirements

Waiting time for build and test environments drives “desk-side” builds

Poor confidence in test data fosters “release aversion” driving more WIP

Isolated build and integration processes

Deployed App

Manual Testing

increases latency or

drives limited test

coverage

Manual and error prone app deployments

Error prone manual hand-offs and processes

High # defects

Locally optimized teams, measures and tools drives escalating WIP, lack of end-to-end visibility and trust

One way flow

Poor user

experience

“patch in production”

leads to snowflake systems

InfoSec & compliance

engaged late driving

vulnerabilities & re-work

Business demands

36

Planning App Development App Testing App

releaseRelease decision

High velocity innovation

Rapidly increasing WIP

Lack of effective customer insight and high latency drives “kitchen sink” requirements

Waiting time for build and test environments drives “desk-side” builds

Poor confidence in test data fosters “release aversion” driving more WIP

Isolated build and integration processes

Deployed App

Manual Testing

increases latency or

drives limited test

coverage

Manual and error prone app deployments

Error prone manual hand-offs and processes

High # defects

Locally optimized teams, measures and tools drives escalating WIP, lack of end-to-end visibility and trust

One way flow

Poor user

experience

“patch in production”

leads to snowflake systems

InfoSec & compliance

engaged late driving

vulnerabilities & re-work

Business demands

Continuous delivery

Continuous assessment

ContinuousOperations

Continuous Delivery &

Deployment

Continuous Integration & Testing

Business demands

37

How IT4IT Supports DevOps

38

PolicyComponent


TestComponent


Incident Component

ProposalComponent

Source Control

Component

BuildComponent



Component

Chargeback/Showback

Component


Event Component

PortfolioDemand

Component

ProjectComponent

Build Package

Component


Change Control

Component

UsageComponent


Service Monitoring

Component


DefectComponent

ServicePortfolio

Component

ServiceDesign

Component



Component


Component


D2CR2FR2DS2P

Continuous Integration &

TestingContinuous Delivery

& DeploymentContinuousOperations

How IT4IT Supports Hybrid Cloud

39

Service Models

5 Essential Characteristics

NIST 800-145: The simple cloud definition standardThe 3 basic cloud concepts to know

On-demand self-service

Broad network access

Resource pooling

Rapid elasticity

Measured service

http://www.nist.gov/manuscript-publication-search.cfm?pub_id=911075

SaaS

PaaS

IaaS

• Private• Public• Hybrid• Community

Delivery Models

40

Example IT4IT Engagements

41

Common Objectives Applying IT4IT

Standardization and Automation

Tools Rationalization

Functional Maturity Assessment

Roadmap Planning

New IT Operating Model

42

Organizational Priorities Mappingto IT Opportunities ProductivityGrowth

CostRisk

Corporate Priorities2

1

3

4

Risk & Productivity2 1

Growth & Cost Growth & Productivity4 3

Growth & Productivity

Medium High

LowRelative Opportunity

Manage Investments

Rationalize Portfolio

AlignStrategy

Prioritize Backlog


Measure & charge

Order a service

Define & publish

Route & fulfill


DeployDevelopRequirements Test


ResolveDiagnoseDetect Change


43

Example Detect to Correct Rationalization

44

1. Route all monitoring through BSM (RTSM) to capture all events• Generate complete metrics view• Necessary for CLIP processing in correlation and automation

2. Reduce event source tools• Disparate drives greater cost and increased management overhead

3. Longer term: driver pagers from event management vs. monitoring directly

Example Service Monitoring Recommendations

45

Safeway IT4IT Rationalization

46

Next Steps

47

IT4IT publications available

48

amzn.com/9401800332amzn.com/9401800332 amzn.com/B01BJPNFSS amzn.com/9401800448

http://amzn.com/9401800332

http://amzn.com/9401800448

HPE Education Courses

49

IT4IT AwarenessH9P64S

Course Overview

This 1-day course provides an introductionto IT4IT – a prescriptive standard formanaging the business of IT. The courseincludes overviews of the IT4IT ReferenceArchitecture and the four IT Value Streamsassociated with the IT4IT Value Chain.

IT4IT FoundationsH0DS5S

Course Overview

This 3-day course introduces thefoundational concepts of IT servicemanagement based on the Open GroupIT4IT standard. This class covers thematerials at a level so that the student canbecome certified in IT4IT at theFoundational level. The course includesthe IT4IT certification exam.

Discover more at…

Public resources– The Open Group IT4IT forum – Public site

– Register for free:opengroup.org/IT4IT

– The Open Group IT4IT forum – member collaboration site– Register to join (free with your hpe.com email address):

https://collaboration.opengroup.org/forums/it4it/

– HPE web site:hpe.com/software/it4it

– Email [email protected] for questions

50

http://opengroup.org/it4it

http://opengroup.org/it4it

http://opengroup.org/IT4IT

https://collaboration.opengroup.org/forums/it4it/

https://hpe.com/software/it4it

mailto:[email protected]

Thank [email protected]

51

the business of it it4it reference architecture success stories • simplified complex it process...

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