The Buyer’s Guide to Integration

2019 edition

Platform-as-a-Service (iPaaS)

Table of Contents Why Read This Guide?

What are iPaaS Software Buyers Struggling with Most?

An iPaaS Primer

Spotlight on 9 iPaaS Solutions

Product Comparison Tables

TIBCO Cloud Integration

Mulesoft Anypoint Platform

Dell Boomi

Azuqua

Workato

Jitterbit

IFTTT

Zapier

PieSync

3

5

10

15

17

19

20

21

22

23

24

25

26

27

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Why Read This Guide? Buying iPaaS software, like many other large technology purchases, can be a stress-inducing process. Some of the most difficult parts can be figuring out which products meet all your business needs and are also a good match for the skill level of your users, getting the information you need from vendors, & making sure everyone is on the same page internally.

4

This guide provides iPaaS software buyers with a free resource to help them make better-informed purchasing decisions & let them know what iPaaS users think of 9 popular products. This guide is based on detailed information from 738 reviews and ratings published on TrustRadius, as well as 71 additional survey responses from end-users about the buying process. It is also informed by interviews with domain experts & vendors.

In the guide, readers will find:> A look at what iPaaS software buyers are struggling with most> An overview of the category

> At-a-glance summaries of 9 iPaaS products highlighting reviewer demographics, pros and cons, & end-user feedback

iPaaS Category CoverageThis guide provides software buyers with advice from fellow iPaaS buyers who have themselves gone through the process of purchasing and using new iPaaS solutions. We hope to help you differentiate between the 9 most reviewed iPaaS products. Our iPaaS category is comprised of 37 product listings, with 982 ratings and reviews of these products. Each review and rating has been individually vetted by a TrustRadius researcher to ensure we’re providing authentic feedback from real users of the software.

iPaaS is a fast-growing

market, projected to grow 22% and

generate $2B in revenue by 20231

About TrustRadiusTrustRadius is the most-trusted review site for business technology, bringing transparency to the $3.7 trillion B2B market. We help buyers make confident decisions with in-depth reviews and ratings from real software users. Every reviewer on TrustRadius is authenticated and every review vetted by our Research Team before publication. We also help vendors engage and convert buyers by putting their customer’s voice to work, authentically and at scale. Headquartered in Austin, TX, TrustRadius was founded by successful entrepreneurs and is backed by the Mayfield Fund and LiveOak Venture Partners.

To learn more, visit www.trustradius.com.

176,000 reviews from 100%

verified users

©2019 TrustRadius. All rights reserved. Reproduction or sharing of this publication in any form without TrustRadius’ prior written permission is strictly prohibited.For information on reprints, please contact marketing@trustradius.com. TrustRadius is a trademark of T-Radius Holdings, Inc. All other trademarks are the property of their respective owners. The information contained in this publication has been obtained from sources believed to be reliable. TrustRadius disclaims all warranties as to the accuracy, completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information. This publication consists of the opinions of TrustRadius’ research organization and should not be construed as statements of fact. The opinions expressed herein are subject to change without notice.

1According to Market Research Future Analysis of the global iPaaS market, forecast period 2017-2023.

5

What are iPaaS Buyers Struggling with the Most?We asked iPaaS buyers and users directly about what it’s like to select an iPaaS. Since iPaaS is still an emerging category, responses from buyers and users reveal that making an iPaaS product purchase is still a highly fraught exercise for many, with significant confusion about product capabilities, & requirements.

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One of the most prevalent difficulties involves having a crisp understanding the business problem to be solved & mapping products to requirements: 60% of respondents struggled with the requirements mapping process. A second problem is purchasing capabilities that are not needed, or do not match the skill set of available users. Nearly 3 out of 4 respondents report using some or just a few of the capabilities they actually purchased. Finally, respondents report struggling to secure the help they need from vendors, both before and after purchasing.

60% of respondents

struggled with the requirements

mapping process

We took a closer look at these three top issues, based on the feedback we heard from experienced iPaaS users who have been through the purchase process themselves:

> Picking the right product for my needs

> Purchasing capabilities that I do not need

> Getting the help I need from my vendor

Our goal is to help educate iPaaS buyers so that they can more effectively navigate the discovery, evaluation, and selection processes at their organizations. Anticipating these challenges from the get-go can help you prepare. We’ve included some specific tips on how to handle each one, both internally and in your conversations with iPaaS vendors. And if you’re already struggling with any of these things yourself right now, know that you are not alone!

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Tips for Buyers

Given these difficulties, the best course is to narrow down the options by reading reviews and/or other research. In particular, pay attention to use cases indicating how exactly the product is being used. If use cases match yours, and reviewers are seeing success, the product may be a good fit. Also, keep your user base in mind. If they are non-technical, a product that requires coding by a developer might not be the best choice. Once a shortlist has been established, the only way to be sure that a product is a good match for the business problem(s) to be solved is to actually try each product in real-world operating conditions. Demos can be helpful, but there is nothing like using your own data in a real-world scenario to bring to light any issues and help you make the right choice.

Picking the Right Product for My NeedsThe biggest problem for buyers is understanding clearly what business problem(s) they want to solve and matching a product to service those needs. The internal requirements gathering stage is crucial, and no technology acquisition projects can even be considered until that has been completed.

But the product selection process can still be fraught because product differentiation is not immediately obvious. Sales and marketing materials often confuse rather than clarify. Many integration platforms look roughly similar from the perspective of these vendor-provided resources.

It was difficult to know what needed to be tied together. More than anything

not knowing what I didn’t know.

The devil is in the details. How do the integrations actually work, and what

are the specific capabilities?

Matching use cases and integration patterns to the strengths and

weaknesses of the platform and the pricing model. Was too easy to look at

something and think that it was a decent full-featured solution that did every

kind of integration. However, often that proved to be a false sense of security

because though it might be good a large batch integration or data replication, it might not be very good at more real-

time, highly complex use cases.

The most difficult part is trying to understand the limitations of

individual platforms vs. my needs for the next few years. There’s a lot of

marketing and sales people out there, as it’s a hot space, and finding the

reality behind it all was the hardest.

So many iPaaS products are now in the market. Every one has its pros and cons. We found no tool is best

fit in every requirement. So, the most difficult part is to choose the best

product that suits our requirements.

The tricky part of picking an iPaaS product is knowing how deep the connections go on the supported platform. It requires a lot of trial and error. So, when a platform claims to have connections between two

software platforms, it might be much more limited than you expect or need.

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Tips for Buyers

Find out what capabilities are required in your specific organization. Ask vendors direct questions about capabilities that you do not need. Can they be unbundled? Or is there a path to using them at a later time?

Purchasing Capabilities That I Do Not NeedEnterprise iPaaS platforms comprise multiple different integration technologies, each suitable for different use cases. Besides the confusion this can cause for less technically proficient buyers, there is some risk of buying more capabilities than are strictly needed.

We asked iPaaS reviewers on the TrustRadius platform about their usage of capabilities on their iPaaS platform. Nearly 3 in 4 (73%) say they are not using all the capabilities built into the platform.

So which products do customers tend not to use? This is really all over the map. But some common responses focus on B2B integration (partner and supplier ecosystems), API management, and unused connectors:

I do not use their custom APIs and triggers, rather their pre-built

integration for simplicity.

We are still in our first year with the tool so some of the API integration or REST

service call capabilities we have not used.

Some connectors still not been used since currently we only run the most

popular API in our IT system.

Too many to list…Provide platform-specific products rather than a full

suite, and price accordingly.

B2B trader. Because our suppliers and customers, most of them don’t have a

good B2B system to integrate to Boomi.

Mostly the other connectors you have to pay for that are not needed. Don’t use any of the data cleansing services or validation/verification.

We don’t use REST API Services.

Do You Use All The Capabilities of Your iPaas?

23% A Few

Capabilities27% All

Capabilities

51% Some Capabilities

Source: TrustRadius survey of 73 iPaaS buyers.

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Tips for BuyersRead reviews of products carefully and pay particular attention to comments about customer service and training. Use these comments to formulate pointed questions to vendors about both free and paid post-sales service offerings.

Post-sales support and training services are a primary determinant of product success, so buyers should look for vendors that are willing to be partners in their success.

Getting the Help I Need From My VendorWe asked buyers what advice they would give to vendors. The primary theme to emerge among both SMB and enterprise users relates to the fact that customers need more pre-and post-sales assistance from vendors:

To offer a basic support even for the free accounts. I had to prepare a Demo to show to my Business and had many problems during

the installation of the product, and because I had a free trial account I had to face everything on my own.

Provide more video tutorials about all the features they offer on how to use

the best way possible in our businesses.

Help us understand how the product will be integrated into the Salesforce

product roadmap.

Have better customer success and onboarding!

Support/Training could be a little more robust.

Better onboard training.

Faster response time on support.

Improve the overall knowledge of the sales teams. Most of my valuable information was found with prior

experience and colleagues in the field.

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Not sure what iPaaS is? Here’s a Primer.Since iPaas is a relatively new category, you may be confused about what iPaaS actually is. Many buyers struggle with understanding precisely what iPaaS products do, and how they relate to other integration technologies that have been around for years. We have talked to experts and vendors, and wrote this primer to help you figure it all out.

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How Did iPaaS Come About and What is it?When the term “Integration Platform-as-a-Service” (or iPaaS) emerged, the concept of integration was not new and, in fact, had existed in various forms for years. But iPaaS denotes a newer approach to integration across applications, data flows, partners, and API management. It serves as a platform to connect multiple enterprise applications within a single business system together, through seamless integrations.

Before iPaaS, there was Platform-as-a-Service (PaaS). PaaS tools are cloud platforms designed to release application developers from much of the complexity of the operational aspects of application development. The complexity of managing components such as operating systems, databases, and middleware are mitigated by the platform. In this way, developers of business applications are released from the overhead of worrying about scalability and security issues and are free to focus on developing applications.

Similarly, an integration Platform-as-a-Service (iPaaS) frees integrators from having to worry about the underlying integration platform, since it runs in the cloud. The platform also masks much of the complexity through a visual user interface. Integrating SaaS applications like Salesforce, can be a point-and-click, wizard configuration with no software to deploy locally.

Essentially, iPaaS is a class of PaaS for application and data integration.

Gartner minted the term Integration

Platform-as-a-Service in 2011.

12

Application Sprawl and the Integration ChallengeWhy is integration such a key area? For one reason: the sheer number of cloud applications being run by the typical enterprise, sometimes referred to as “SaaS sprawl.” As recently as 15 years ago, enterprises would typically have an ERP, CRM, Marketing Automation platform, perhaps a Business Process Management platform, HRIS, and a few more strategic apps. But today, the proliferation of cloud apps used by the enterprise is unmistakable. Not only do organizations have the aforementioned core platforms, but they may have hundreds of other apps. Many of these apps operate beyond the control or even knowledge of the IT organization, which tends to lose sleep because of the security issues this raises.

The largest organizations have up to 1,000 applications running across the organization. For example, there are now indispensable apps for project management, collaboration, cloud storage, social media monitoring, agile software development, bug tracking, finance and accounting, compensation management, support and ticketing, IT Service Management, discovery and data visualization, learning management, SEO, ad serving, web analytics and so on.

Given this unprecedented growth in the number of applications used, the obvious question is how to make sure that these apps all interoperate and share data with minimal effort. After all, the effort to make 500 apps work together and share data easily is infinitely more daunting than making 10 apps talk to each other. The business problem assumes gigantic proportions.

Every SaaS application now needs to be able to integrate with a customer’s existing tech stack. Building point-to-point integrations between all of these applications is not feasible. Instead, any app which is connected to the iPaaS can communicate with all the other applications connected to the platform by means of a configuration wizard or a workflow. This is a lot easier to manage since it runs in the cloud and there is no software to deploy.

Integration between SaaS and on-premise apps has become such a critical issue that it now comes up early in most business application vendors’ sales cycles. For this reason, many app vendors and their customers now view integration as a core capability, rather than an add-on.

SasS sprawl: the rapid increase in number of software

apps used across an organization,

which can be hard to control and manage.

13

How is PaaS Different From ESB and Other Integration Technologies?

There is a tendency to think of iPaaS as the Enterprise Service Bus (ESB) for the cloud, and there is some logic to this. ESB is a well known approach for integrating on- premise applications in the enterprise data center. ESB grew out of the earlier Electronic Data Interchange (EDI) systems that serve the same purpose as iPaaS: integration of applications and data. In fact, many enterprise iPaaS platforms have a strong ESB legacy and still provide these capabilities today.

So how do they differ? The main differences are in the kinds of systems they are most suited to integrating, and integration complexity:

> Cloud Native: iPaaS is a newer, lighter-weight integration technology delivered via the cloud. It has been specifically designed to handle lightweight messaging and document standards like REST and JSON for data exchange and was designed to integrate cloud data flows and applications. ESB, on the other hand, is an on-premise integration model that was designed before the advent of the cloud.

> Complexity: iPaaS shines in integrating SaaS data flows and applications. Increasingly, these integration technologies are purchased and used by line-of-business organizations to build their own ad-hoc integrations. ESB technology, on the other hand, is almost always managed and run by the IT department. The complexity of these ESB products necessitates advanced technical skills to use them successfully.

> Scalability: iPaaS excels in horizontal scalability, integrating applications and data with partners and third-parties. ESB belongs to the era of vertical integration in the data center, connecting complex internal systems together.

While iPaaS systems are becoming increasingly capable of integrating both SaaS and on-premise applications (what is often referred to as hybrid integration), traditional ESB systems have also built capabilities around SaaS application integrations. These products are often hosted in the cloud, although they are not true multi-tenant cloud platforms. However, the two approaches are considerably different. Understanding this difference is crucial to making an informed purchase decision.

The three main differences between

iPaaS and ESB technology are

complexity, scalability, and deployment

method.

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Usability: a Key Differentiator

Not all iPaaS platforms are equally easy to use. Of course, enterprise platforms with a broad range of capabilities tend to be more difficult to use than products designed for small companies. It is vitally important to understand what level of complexity your user base will be able to handle, as well as what level of sophistication is needed, before selecting a product. Some products require coding abilities, while others are designed for citizen integrators or business users and offer no-code drag-and-drop environments. Even developer-oriented platforms are now adding no-code capabilities for non-technical users, but this remains an important differentiator.

However, usability is not just about code or no-code. AI and machine learning technology are also being developed to provide further assistance in making these platforms radically simple to use. For example, several vendors are working on technology that can suggest the best integrations to start building, and then actually build these integrations with limited input from users. AI might also be able to help users build self-healing integrations that are able to learn and correct quality issues or anomalies as well as generate predictions on transactions.

Some of this work is still in its infancy, but virtually all vendors are looking closely at what this new technology has to offer. Capabilities here differ though, and buyers should ask vendors about progress in this area.

Check user reviews for feedback on

usability, and make sure to consider your

options from the end-user perspective.

15

Spotlight on 9 iPaaS SolutionsThis guide aims to give you a snapshot of 9 of the most reviewed iPaaS products on TrustRadius. An exhaustive list of iPaaS products can be found on the iPaaS category on our website.

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The product profiles in this report showcase aggregate data from reviews collected on TrustRadius, including the product’s highest and lowest rated features, feedback from reviewers, and customer demographic information.

In order to be included in this guide, products must meet two requirements:

> The product must be in our iPaaS software category.

> The product must have at least 10 reviews on TrustRadius.

The iPaaS category contains products that span a range of complexity from relatively simple products designed for individuals or small teams within SMBs, to complex enterprise platforms offering a broad range of integration technologies. As a result, these products are not all directly comparable. They might vary in terms of ease of use, as well as robustness of feature set, and level of machine learning capabilities.

A Note on Product Ratings

It is worth bearing in mind that less complex products tend to score higher than complex enterprise products overall, but this often reflects ease-of-use rather than overall product merit. Also, since iPaaS is still an emerging category, review volumes across products vary widely, which can also affect the level of confidence in the overall product rating. Although summary information such as the chart below is useful, there is no substitute for reading the detailed reviews and ultimately trying out products in a production environment.

88% of buyers evaluating iPaaS

products on TrustRadius are looking at these

9 products.

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Product Comparison Tables1

1 The information contained in these matrices was pulled on April 9, 2019. 2 TrustRadius company size definitions are as follows: Small businesses (1-50 employees); Midsize companies (51-1,000 employees); Enterprises (1,001+ employees).

Product Metrics

128

10

26

24

31

24

24

55

19

16%

12%

28%

1%

11%

7%

2%

5%

1%

Share of Traffic# of Reviews

Overall Satisfaction

Rating

8.1

8.2

8.5

8.1

9.3

8.5

9.4

9.1

8.7

trScore

Reviewer Company Size2

5%

5%

14%

16%

25%

15%

63%

73%

85%

14%

14%

51%

52%

53%

67%

23%

20%

15%

82%

81%

35%

32%

22%

18%

14%

7%

0%

Small Midsize Entreprise

ApigeeSAP Cloud PlatformWSO2 API Manager

ComparisonInformation

Most Compared To

WorkatoHubspot

IBM App Connect

Informatica CloudZapier

Mulesoft Anypoint

WorkatoPieSyncAzuqua

ZapierInformatica Cloud

Cloud Elements

MuleSoft ESBOracle Integration

SSIS

Dell BoomiDataloader .io

Mulesoft Anypoint

ZapierWorkato

Oracle Business Intelligence Cloud

MuleSoft ESBApache Camel

Microsoft Biztalk Server

IFTTT

Workato

PieSync

Jitterbit

TIBCO Cloud Integration

Zapier

Dell Boomi

Azuqua

Mulesoft Anypoint

18

Feature Rating1Product Information

Enterprise

Enterprise

Mid-Size

Mid-Size

Mid-Size

Mid-Size

Small

Small

Small

128

10

26

24

31

24

24

55

19

7.5

--

8.7

7.2

9.0

8.6

9.4

9.2

8.8

7.1

--

8.0

7.1

8.8

7.2

7.9

8.8

9.2

7.3

--

8.9

7.4

8.7

8.6

7.7

8.0

9.1

7.1

--

8.6

7.0

8.5

8.2

7.0

8.4

--

6.7

--

7.9

7.5

9.7

8.1

6.9

8.0

--

6.5

--

6.2

6.4

8.8

8.7

8.1

8.7

8.3

IFTTT

Workato

PieSync

Jitterbit

Azuqua

Zapier

Dell Boomi

Mulesoft Anypoint

TIBCO Cloud Integration

# of Reviews

Market Segment Focus

Pre-Built Connectors

Connector Modification

Support for Real-Time &

Batch IntegrationData Quality

ServicesData Security

FeaturesMonitoring

Console

1 These are aggregate ratings for groups of related capabilities. Visit the product scorecards on TrustRadius.com to see more granular ratings of individual features. -- indicates not enough data to provide rating

19

5%

82%

14%Small

Midsize

Enterprise

Reviewer Company Size Distribution

[BusinessWorks has a] zero-code development. Model driven which makes it

easier to explain integration solutions to less technical stakeholders.

Joshua M. | Integration Consultant | Logistics and Supply Chain Company, 10,001+ employees

[With BusinessWorks] ease of development, drag and drop approach helps even a beginner

to get up to speed quickly and develop integration workflows. Due to zero coding

approach, developers are not required to learn any programming language in particular.

Ashish S. | Technical Architect | Logistics and Supply Chain Company, 10,001+ employees

One thing to call out is the team at Scribe is extremely knowledgeable and supportive.

Syed R. | Product Manager Accounting Company, 51-200 employees

The fact that I am able to get proper technical support from TIBCO PSG group and also I like the fact that Tibco support always organizes

a conference call for critical tickets. The conference call always fix the issues on first

contact with the customer.

Alex K. | Developer | Telecommunications Company, 1,001-5,000 employees

Score 8.1 out of 10

TIBCO Cloud Integration is a compendium of capabilities including the BusinessWorks hybrid integration platform, Scribe and Flogo. BusinessWorks and Scribe are separate products used for different use cases but are both parts of a single offering.

TIBCO BusinessWorks is essentially an Enterprise Service Bus used as integration middleware. This is a powerful but legacy environment allowing businesses to connect their applications, services, data sources, clients, or applications to the central bus which provides a single place to manage these connections elegantly. TIBCO acquired Scribe in 2018. Scribe is a multi-tenant enterprise iPaaS designed for integrating SaaS applications and data flows using an intuitive browser-based user interface designed primarily for non-technical business users.

Highest Rated Features Pre-Built Connectors 7.5/10 Support for Real-Time & Batch Integration 7.3/10

Lowest Rated FeaturesData Security Features 6.7/10 Monitoring Console 6.5/10

Top 5 Reviewer Industries

Telco | 41

IT & Services | 38

Banking | 25

Computer Software | 21

Financial Services | 17

Interested in learning more about what users think about TIBCO Cloud Integration? Read reviews on TrustRadius.

TIBCO Cloud Integration

Users admire the no-code orientation of both BusinessWorks and Scribe:

Customer support is another strength:

20

5%

81%

14%Small

Midsize

Enterprise

Reviewer Company Size Distribution

First and foremost, it is capable of integration using a variety of connectors. Secondly, the transformation is just so simple, we can use

XML, JSON, and Java for it. Thirdly, it’s an all around good product. It has everything you need to start from scratch and deploy on CloudHub.

Vaibhav K. | Salesforce Consultant | Information Technology and Services, 1,001-5,000 employees

It enables developers to write complex orchestration flows through a drag & drop

dashboard… [and] to interact with other platform via web and/or REST services, [and]...to deploy applications on cloud in an easy and smart way.

Federica B. | Integration Architect | Information Technology and Services, 10,001+ employees

In terms of usability, you can develop an API even not fluent in any programming

languages. Mulesoft also provides a lightweight Java-based enterprise service bus.

Keiven B. | Application Developer | Information Technology and Services, 10,000+ employees

The tool is well suited when a user is trying to develop and implement an API. It has an excellent

user interface which makes the user enjoy his work. Also, if the user is developing SaaS based

application, this is the best tool to use.

Pragati S. | Engineer | Education Management, 501-1,000 employees

Score 8.2 out of 10

Mulesoft is one of the earliest vendors in the iPaaS market, and Anypoint is an enterprise iPaaS platform combining a range of capabilities including its legacy ESB capabilities, API management, and standard iPaaS capabilities. Customers can upload and share connectors on the Anypoint Exchange, which is an online marketplace for connectors and APIs. The Mulesoft Anypoint platform is very developer-centric with some recent work on tools for citizen integrators.

The platform was acquired by Salesforce in April 2018. It appears the product will be used to power a new Salesforce Integration Cloud but will continue to be sold through its sales channel.

Top 5 Reviewer Industries

IT & Services | 11

Computer Software | 3

Banking | 1

Human Resources | 1

Oil & Energy | 1

Interested in learning more about what users think about MuleSoft Anypoint Platform? Read reviews on TrustRadius.

Mulesoft Anypoint Platform

Reviewer like MuleSoft’s enterprise capabilities such as data transformations & managing orchestration flows:

Users also mention simplicity of the API development and implementation interface:

21

35%

51%

14%

Small

Midsize

Enterprise

Reviewer Company Size Distribution

No need to install any software or agent on local machine while integrating cloud systems. Although it provides the ability to integrate on

premise solutions too by installing and local atom.

Ankit G. | Technical Consultant | Information Technology and Services, 1,001-5,000 employees

Our company is currently doing most of their business processing on an IBM mainframe.

Mainframe is limited when it comes to connecting to outside systems and using a middleware tool like Dell Boomi has really

increased what the business can do. Dell Boomi has made it easier to create APIs that can be

consumed by outside clients.

Adam W. | Senior Systems Analyst | Consumer Goods Company, 1,001-5,000 employees

Easy to use development platform with drag & drop features. Non-technical people could build simple integration processes in no time.

Cristian B. | Senior Software Development Manager Semiconductors Company, 501-1,000 employees

The low code and user-friendly UI makes it easy to develop interfaces in a short span of time. Dell Boomi

MDM is also leveraged in many of the use cases.

Rethwik J. | Cloud Engineering Consultant Management Consulting, 10,001+ employees

Score 8.5 out of 10

Dell Boomi is a fully featured iPaaS platform with support for cloud and on-premise integrations, B2B and EDI management, IoT and API design and management, Master Data Management (MDM), and workflow. Boomi’s target market is from upper mid-market up to large enterprise. The user interface has been designed to support citizen integrators and integration specialists. However, more complex integrations may need custom scripting. The product includes a variety of pre-built connectors to popular apps.

Highest Rated Features Support for Real-Time &

Batch Integration 8.9/10 Pre-Built Connectors 8.7/10

Lowest Rated FeaturesData Security Features 7.9/10Monitoring Console 6.2/10

Top 5 Reviewer Industries

IT & Services | 11

Computer Software | 8

Semiconductors | 3

Logistics & Supply Chain | 3

Consumer Goods | 2

Interested in learning more about what users think about Dell Boomi? Read reviews on TrustRadius.

Dell Boomi

Reviewers appreciate the ability to integrate cloud apps with on-premise or home-gown apps:

Users also like the intuitive, low-code user interface:

22

Reviewer Company Size Distribution

I am not a developer, and yet with just a few hours of coaching, I was able to set up a very advanced FLO that connects half a

dozen different systems and touches multiple departments…Great support. And when my original hours were over, they were always

willing to help with questions, new FLOs I was creating on my own or support for errors.

Treacy S. | Operations Director | Computer Software Company, 51-200 employees

I have used many zero-code workflow/BPM tools in my 20 years experience but this is by far

the most intuitive and fastest to build with. What is amazing is that this simplicity was achieved

without compromising features or performance.

Jeff D. | Sr. Business Automation Analyst Internet Company, 1,001-5,000 employees

While not strictly part of the platform the support team’s efforts to assist, to help clarify issues and then (where necessary) to resolve bugs was a large benefit and a key driver to

extend the platform’s footprint.

Scott N. | Chief Operating Officer Telecommunications Company, 51-200 employees

Their Support is second to none. Not only are they extremely quick and responsive, but

their answers are never canned responses and always provide valuable content.

Travis A. | Process AnalystTelecommunications Company, 201-500 employees

Score 8.1 out of 10

Azuqua is a cloud-based enterprise iPaaS platform. Azuqua was acquired by Okta, an enterprise identity vendor, in March 2019. Like several other cloud platforms, Azuqua is a no-code platform designed primarily for the citizen integrator, but also accommodates more technical users. Azuqua differs from other vendors in this space in that their go-to-market model is primarily an embedded sales model. In other words, Azuqua is positioned as a white-label platform that is embedded by other SaaS app vendors to provide an integration layer as a core offering of their products. However, Azuqua also sells to direct customers and is a valid option for buyers looking for an internal iPaas. One of the most commonly used integrations by direct customers is that between Salesforce and Smartsheet. The company is working on the ability to run Azuqua on an edge device in order to better handle IoT data.

Highest Rated Features Data Security Features 7.5/10 Support for Real-Time & Batch integration 7.4/10

Lowest Rated FeaturesData Quality Services 7/10 Monitoring Console 6.4/10

Top 5 Reviewer Industries

Computer Software | 6

Internet | 5

Telco | 3

Renewables & Environment | 2

Financial Services | 1

Interested in learning more about what users think about Azuqua? Read reviews on TrustRadius.

Azuqua

Reviewers are impressed with the ease of use:

Customer support is also a strength:

32%

52%

16%

Small

Midsize

Enterprise

23

25%

53%

22%Small

Midsize

Enterprise

Reviewer Company Size Distribution

The interface is brilliant. It doesn’t take a programmer or engineer to use it, although it helps to have a good sense of logic and a general understanding of how APIs and

Workato itself work. It’s intuitive (very simple to learn and use) and robust (I can’t remember

any recent issues with the interface).

Carlos S. | E-Commerce Support Internet Company, 1,001-5,000 employees

Users need minimal technical knowledge to start using Workato. The workflow-oriented

user interface makes the recipe easy to understand. The recipe is described in plain English and not in some technical jargon.

Manolo A. | Finance Systems Engineer Internet Company, 501-1,000 employees

Fast and effective support, prompt in their response as well as following up and setting up

follow up calls to get to the heart of the problem.

Chayce D. | Technical Lead Information Services, 1-10 employees

Amazing technical support: Whenever we had some specific questions on Workato, the

solution engineers at Workato were pretty quick in responding and gave really good

inputs on a workaround

Venkataraman S. | Integration Engineer Computer Software, 201-500 employees

Score 9.3 out of 10

Workato is an enterprise iPaaS platform designed for companies looking for a robust integration solution that can be used by non-developers. Workato is a low-code platform. Its target users are not the central IT department, but rather less technical Business Systems teams. These teams work very closely with the major corporate applications, and Workato users tend to be Administrators for major business apps like Marketo or NetSuite. The Workato product architecture is heavily containerized making it easy to scale up and down.

Workato also set up an integration community where people can share integrations with others. The community contains more than 400,000 “community recipes” to date. In addition to this, the platform supports citizen integrators as well as more technical integration specialists by providing a large set of pre-built connectors. The platform, like others in this space, leverages machine learning technology to guide users and make appropriate suggestions.

Highest Rated Features Data Security Features 9.7 /10 Pre-Built Connectors 9/10

Lowest Rated FeaturesSupport for Real-Time & Batch Integration 8.7/10 Data Quality Services 8.5/10

Top 5 Reviewer Industries

Computer Software | 12

Services | 6

Internet | 2

Religious Institutions | 2

Information Services | 1

Interested in learning more about what users think about Workato? Read reviews on TrustRadius.

Workato

Users praise the user interface:

And the quality of Workato support:

24

18%

67%

15%

Small

Midsize

Enterprise

Reviewer Company Size Distribution

Some of the pieces we wanted to bring into Salesforce were quite complex, but Jitterbit handled it easily. It’s like it learns from past experiences and you benefit from someone, somewhere having gone through this before.

Verified User | Finance Manager | Consumer Goods Company, 10,001+ employees

Using Jitterbit with multiple Salesforce orgs. If you have to load/query into more than one org, the ability to save your connection information

and easily switch between connections is a huge time saver. You can also access the same

files for multiple orgs as needed.

Verified User | Sales Director Computer Software, 501-1,001 employees

Jitterbit helps us complete our solution delivery with their ability to integrate with

various systems (cloud or on-premise), databases and machines.

Dudu E. | Salesforce Developer | Information Technology and Services, 11-50 employees

We use Jitterbit to sync cloud systems to on-premise systems in a bi-directional way.

Specifically, we link Salesforce and Great Plains by integrating Sales Orders, Purchase Orders,

and inventory transactions.

Verified User | Vice-President IT | Consumer Goods Company, 51-200 employees

Score 8.5 out of 10

Jitterbit began life as a Salesforce integration tool. The company, with a freemium go-to-market model, offers a free Salesforce data loader. The enterprise platform is targeted at upper mid-market customers trying to manage integration of relatively large numbers of SaaS applications. The Jitterbit platform offers application-to-application integration, B2B integration, API creation and management, and IoT data integration. Jitterbit also offers embedding capabilities for SaaS application vendors.

Highest Rated Features Monitoring Console 8.7/10 Pre-Built Connectors 8.6/10

Lowest Rated FeaturesData Security Features 8.1/10Connector Modification 7.2/10

Top 5 Reviewer Industries

Computer Software | 7

IT & Services | 6

Higher Ed | 3

Consumer Goods | 2

Management Consulting | 2

Interested in learning more about what users think about Jitterbit? Read reviews on TrustRadius.

Jitterbit

Reviewers call out Salesforce integration capabilities as a strength:

Integration flexibility spanning cloud and on-premise systems is also a plus:

25

It connects/triggers non-Buffer platforms such as Diigo, Blogger, Medium, Digg and Tumblr.

From a Social Media standpoint, this is a strength as it mitigates the time and energy

otherwise spent manually publishing to each.

Jerry J. | Digital Media Specialist Consulting Company, 1-10 employees

IFTTT manages a number of social media accounts quite well. Being able to login to one

platform with access to all your accounts is great.

Jeff H. | Director Religious Institution, 11-50 employees

Once you set it up you can pretty much forget about it. If there is an issue with one of the rules,

they will send you an email to let you know.

Atilla V. | Vice PresidentPublishing Company, 1-10 employees

IFTTT doesn’t require constant upkeep. Once you have things setup you can forget

about it and it just works.

Jeff H. | Director Religious Institution, 11-50 employees

Score 9.4 out of 10

IFTTT is a free software platform that connects apps, devices, and services from different developers in order to trigger one or more automations involving those apps, devices, and services. It has been designed to provide simple automation to various tasks and is aimed at both consumers and business groups within corporations who want to connect tools together rapidly and simply.

IFTTT stands for the programming conditional statement “If This Then That.” The name of the product is entirely descriptive of what it does. For example, if you add a new task to your Amazon Alexa to-dos, then it will be added to your iOS Reminders App. Or, saving new Microsoft Office 365 contacts to a spreadsheet automatically saves them to Dropbox. Users love the ease of use and the large library of pre-built applets and services.

63%23%

14%

Small

Midsize

Enterprise

Reviewer Company Size Distribution

Highest Rated Features Pre-Built Connectors 9.4 /10 Monitoring Console 8.1/10

Lowest Rated FeaturesData Quality Services 7/10 Data Security Features 6.9/10

Top 5 Reviewer Industries

Marketing & Advertising | 5

Computer Software | 3

Consumer Electronics | 2

E-Learning | 2

Hospital & Healthcare | 2

Interested in learning more about what users think about IFTTT? Read reviews on TrustRadius.

IFTTT

The product is particularly suited to social media management use cases:

Users like the “Set and Forget” aspect of using the product:

26

20%

73%

7%

Small

Midsize

Enterprise

Reviewer Company Size Distribution

Zapier’s user interface and the way it works is designed in a way that presents a very

low learning curve for beginners but is very powerful and includes very advanced options

for more experienced developers.

Juan Carlos C. | Tech Coordinator Education Management, 51-200 employees

Simple to use. This type of work would be impossible with my developer skill levels

(which are practically none). Zapier makes me look like a wizard to the rest of my company.

Kyle G. | Marketing and Sales Operations Computer Software, 11-50 employees

The number of web apps Zapier plugs in to is mind boggling! The rate of growth of: A) the

amount of apps and B) the amount of triggers and actions on each app is impressive and means that, if it doesn’t do what you want right now, it probably will soon. I wouldn’t bother taking on a new app for us or our

clients if I knew it couldn’t plug in to Zapier.

Malcolm C. | Co-Founder | Information Technology and Services, 1-10 employees

Integrations with third-party apps is extensive and that alone makes Zapier the best choice for our

organization and so many others…The number of third parties Zapier integrates with is unmatched.

Verified User | Marketing Director Computer Software, 11-50 employees

Score 9.1 out of 10

Zapier is a relatively simple automation integration product for non-technical users and is targeted at individuals and SMBs. Essentially, it allows triggers to be set which can be linked to specific actions or outcomes—for example, automatically downloading images from email and storing them in Dropbox. The application is also capable of more complex workflow creation.

The user interface is intended to be radically simple, and all of these app integration points or “Zaps” are easy to set up and require no technical expertise. Zaps only run when data is added to or updated in an app account. Zaps do not import existing data, but they automate workflows between hundreds of apps. Users can either use the pre-built connectors or build custom integrations with just a few clicks.

Highest Rated Features Pre-Built Connectors 9.2 /10 Connector Modification 8.8/10

Lowest Rated FeaturesSupport for Real-Time &

Batch Integration 8.1/10Data Security Features 8.1/10

Top 5 Reviewer Industries

Computer Software | 27

Marketing & Advertising | 22

IT & Services | 11

Internet | 10

Higher Ed | 5

Interested in learning more about what users think about Zapier? Read reviews on TrustRadius.

Zapier

Reviewers particularly like the easy-to-use interface:

And the number of potential integrations:

27

85%

15%

Small

Midsize

Reviewer Company Size Distribution

PieSync is being used to sync contacts between CRM, email, and marketing systems to ensure all contact details are up to date and included in all systems. This has been saving hours of

work since we no longer need to manually enter the contact information in multiple systems.

Grateful to have PieSync save us time.

Christopher P. | Digital Marketing Consultant Internet Company, 1-10 employees

PieSync has become an indispensable tool to keep our leads and contacts synced across several software tools we use. One of the

biggest issues we had was fragmented data, it was difficult to keep the data up to date across platforms. PieSync allows two-way data sync

so we have confidence client data is up to date no matter what software we are using.

Gary S. | CEO | Marketing and Advertising Company, 1-10 employees

Easy to figure out. Once you login, it’s incredibly easy to figure out what to do,

thanks to their simple UIX.

Christopher P. | Digital Marketing Consultant Internet Company, 1-10 employees

PieSync just works. We set it and forget it. It is completely trouble and hassle free. The setup process was extremely easy to implement and

we got everything right the first time.

Greg H. | Executive Coach Construction Company, 1-10 employees

Score 8.7 out of 10

PieSync is an SMB-focused iPaaS tool directly comparable to Zapier and Tray.io. It is an inexpensive platform whose corporate messaging stresses the ability to sync data between apps once they have been connected. The tool monitors records in both linked apps. When PieSync detects changes, it updates the data in the target app keeping everything in sync. It has fewer pre-built integrations than some of the alternative SMB tools, and does not provide API integration.

Highest Rated Features Connector Modification 9.2 /10 Support for Real-Time & Batch Integration 9.1/10

Lowest Rated FeaturesPre-Built Connectors 8.8/10 Monitoring Console 8.3/10

Top 5 Reviewer Industries

Marketing & Advertising | 4

IT & Services | 3

Internet | 2

Environment | 2

Real Estate | 2

Interested in learning more about what users think about PieSync? Read reviews on TrustRadius.

PieSync

Users praise the data sync capability which is the primary value offered by the platform:

Simplicity and ease-of-use are also highlighted as platform virtues:

28

We hope that you find this guide helpful for your software buying journey! If you have any questions about this Buyer’s Guide or its contents, please email us at research@trustradius.com or find us on Twitter at twitter.com/trustradius.TrustRadius scores and visuals are designed to create the most accurate, data-based picture of products in the marketplace. Learn more about our research methodology data integrity standards here. Find information on licensing this guide or your company’s individual TrustBrief profile page here.