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The Centre for Information Technology Research in

International Development (CITR)

Group-3Spring 2012

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Outline

• Team Members• Objective• Background• Four Major Milestones• Overall Methodology• Risks• Tasks 1 to 4• Recommendations For Future Work

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Team Members

Jawad SheikhKhalid ShamimMaranda HanReza BahramiParvez KhanRonald` Ng

Ryan MoxamSaad AlsobhiSyed KaleemVibhor Bhatia

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IFRC – Telecentres (Phase II)

Objective

To study the feasibility of an Online Centre for IT Research (CITR) in international development

To effectively benefit the developing world from IT Based on the latest research

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Background

What is Online Centre for Information Technology Research (CITR)?

It contains information on the latest research and studies of IT initiatives and its application in the developing countries undertaken by various institutes, industries or aid organization

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Four Major Milestones

Existing research

Potential Partners

Website improvement

AnnualSurvey

Identify Key Activities of

Research Groups

Identify Potential Research Partners

Recommendations to Develop and Enhance the CITR

Website

Gather Info on the Use of IT by Organizations

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Overall MethodologyMulti-tasking and Collaboration The team was subdivided into 4 sub-groups Each sub-group worked in parallel with the other sub-

groups

Table 1 - Members Mapping to Sub-Groups and the Related Tasks

S# Name Sub-Groups/Tasks1 Jawad Sheikh Sub-Group 1

Collect Existing Research2 Saad Alsobhi3 Syed Muhammad Kaleem4 Mohammad Reza Gharagozloo Bahrami Sub-Group 2

Identify Research Partners5 Khalid Shamim6 Parvez Ahmed Khan7 Ronald` Ng Sub-Group 3

Website Suggestions8 Ryan Moxam9 Maranda Han Sub-Group 4

Annual Survey10 Vibhor Bhatia

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Overall Methodology (Cont…)

Project Management and Coordination Location of group meetings were scheduled Weekly meetings with the team and Dr. Carr were

organized and Minutes were prepared Weekly meeting agendas were prepared Weekly status reports and updated project schedule were

generated Documents were uploaded and shared using Google

Documents

Preliminary Research Online Library Resources provided by the University of

Waterloo Google Search Engines

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Risks No apparent Primary Risks

involved Secondary Risks may be related

to: Improper usage of CITR Lack of authentication of

research information during the CITR feeding process

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Task 1 Collect Existing Research

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Collecting Existing Research The objective is to provide an online

repository to help analyze the latest research on the studies of IT

Abstracts of the research papers were searched utilizing: www.scholar.google.com

www.google.com

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Collecting Existing Research (Cont…)

Websites of development organizations were viewed such as United Nations, multilateral development banks, regional groups and associations and IT service providers

Only trustworthy and committed organizations with well-implemented operations have been selected

A total of 61 relevant papers and articles were identified categorized by research type, area of interest and the region the research is focused on

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Collecting Existing Research (Cont…)

Papers and articles were listed in a tabular format as Appendix A to the main report

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Collecting Existing Research (Cont…)

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Task 2 Identify Potential Research Partners

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Identify Potential Research Partners

Introduction The selection of partners is the most

influential factor that may contribute to the success of partnership.

Other important factors for the success of partnership are:• Trust• Commitment• Complementarity, and • Financial payoff

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Identify Potential Research Partners (Cont…)

Major Roles of Research Partners1. Providing in-depth knowledge on

development and IT initiatives. 2. Providing necessary data regarding the

development program(s) involving the introduction of IT

3. Providing financial support to the research Centre.

4. Providing IT related supports.

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Identify Potential Research Partners (Cont…)

Potential Research Partners Group-1: Organizations which are working

in the field of development (NGOs), Group-2: Organizations which are providing

financial supports for different development programs (donor organizations), and

Group-3: Information Technology (mobile, internet, etc.) service providers and their associates

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Identify Potential Research Partners (Cont…)

Methodology Online search of development / donor

organizations such as UN, multilateral development banks, regional groups/ and associations, and IT service providers were made

Reviewed the mission, vision, objectives, and existing works in the field of development of the organizations

Selected the organizations which appeared to be trustworthy and committed and have well implemented operations consistent with the standards of the research center

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Identify Potential Research Partners (Cont…)

Results 34 organizations have been primarily selected Some examples:

Group-1: Grameen Foundation, GKP FoundationGroup-2: UNDP, WHO, ICRC, World Summit Award (WSA), etc.Group-3: LG Electronics, Motorola Foundation, Vodafone Foundation, etc.

The selected potential research partners are included in a Tabular Format as Appendix B to the main report

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Identify Potential Research Partners (Cont…)

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Task 3 Recommendations to Develop and Enhance the CITR Website

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Recommendations to Develop and Enhance the CITR WebsiteIntroduction Identification of the information

architecture and the required templates

Creation of the user interface mock-ups for the identified templates

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Recommendations to Develop and Enhance the CITR Website

(Cont…)Methodology The creation of the wireframes was an

iterative process; website suggestions were presented by Subgroup 3 to Dr. Peter Carr and Group 3, the feedback and comments received were then used to update the current wireframes

This process continued until all members were satisfied with the final mock-up

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Recommendations to Develop and Enhance the CITR Website

(Cont…)Website Layout The website is laid out with a consistent look

and feel across several templates accessible with multiple tabs on top of the page

Homepage Template, Header and Footer About Template Case Study / Research Articles Listing Template Research Directory List Template Submit Research Template Survey Template

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AbstractRecommendations to Develop and Enhance the CITR Website

(Cont…)Home Layout

●Common header, footer and navigation layout●Footer contains about blurb, quick contact form, and social media links●Minimal content and big image space●Carousel to rotate through featured content

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AbstractRecommendations to Develop and Enhance the CITR Website

(Cont…)Article Listing●Chronological list of research articles or case studies●Side bar for searching articles●Can be filtered by title, date and tags●Twitter widget sidebar

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AbstractRecommendations to Develop and Enhance the CITR Website

(Cont…)Article Detail●Full article view●Facebook commenting integration

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AbstractRecommendations to Develop and Enhance the CITR Website

(Cont…)Research Directory●Contact search widget on side bar, filter by field of study

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AbstractRecommendations to Develop and Enhance the CITR Website

(Cont…)Submit Research

●Allows users to upload research papers directly from the website●Search widget on sidebar lets user find existing articles

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AbstractRecommendations to Develop and Enhance the CITR Website

(Cont…)Survey

●Survey integrated directly in website●Widget allows user to view past survey results

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AbstractRecommendations to Develop and Enhance the CITR Website

(Cont…)About

●Site description and credits

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Task 4 Annual Survey

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Annual Survey Designed to Gather Information on IT

Introduction The survey is aimed to measure and

develop a better understanding of the use of IT in aid organizations

This survey will collect information on the current state of the use of IT in aid organizations, challenges faced and the trend in using IT for development

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Annual Survey Designed to Gather Information on IT

(Cont…)Data Sources and Methodology The survey's target population includes 34

NetHope member organizations who will distribute survey to their branches/members

A systematic approach was taken to ensure that the questionnaire maximizes the response rate through the ease of language and with right mix of both closed and open ended questions

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Annual Survey Designed to Gather Information on IT

(Cont…)Data Sources and Methodology (Cont…)The creation of the survey - an iterative

process Decision makers were involved in every

iteration for review and analysis of questions and responses

Any question that did not meet the relevant information requirements was eliminated or modified during each iteration cycle

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Annual Survey Designed to Gather Information on IT

(Cont…)Survey Conduct The following parameters were considered

to provide the best way of conducting the survey: Ease of sharing Ease of reporting Data analysis and Data collection

Mechanism

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Annual Survey Designed to Gather Information on IT

(Cont…)Survey Conduct (Cont...)

An email will be sent to each of the NetHope members including a link to the online survey and a copy of survey in PDF file

Recommended to integrate the survey with the website based on the discussed parameters

The following links provide the pre-contact questionnaire and the complete online survey respectively:

https://docs.google.com/spreadsheet/viewform?fromEmail=true&formkey=dHNvdHA0d2NCVEJ2b2tlLVpucEl3dWc6MQ

https://docs.google.com/spreadsheet/viewform?fromEmail=true&formkey=dElNdHdQRTFPZnZOUHlLQkN6SkJfNEE6MQ

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Annual Survey Designed to Gather Information on IT

(Cont…)Data Sources and Reporting Once a survey is completed, the data will

be automatically compiled into a database that can be used to generate reports

An annual report will be generated and published on the CITR website including the aid organizations’ basic information such as size, operation revenue and the use of IT

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Annual Survey Designed to Gather Information on IT

(Cont…)Recommendations The survey will be conducted in two stages.

First, a simple pre-contact questionnaire (Appendix D in the main report) will be emailed to aid organizations around the world

Second, a full questionnaire (Appendix E in the main report) will be emailed to the person who provided the detailed contact information

Additionally, the survey should be integrated with the website

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Annual Survey Designed to Gather Information on IT

(Cont…)Conclusion If conducted as recommended, the

survey would allow reaching a larger and relevant audience

Response analysis from the survey may provide valuable data to help NetHope make better decisions on more efficient investments in developing economies using IT

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Annual Survey Designed to Gather Information on IT (Cont…)

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Annual Survey Designed to Gather Information on IT (Cont…)

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Annual Survey Designed to Gather Information on IT (Cont…)

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Survey Designed to Gather Information on IT (Cont…)

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Recommendations For Future Work

The collected existing research to be further clustered in terms of region, area of interest, and etc.

Some of the potential partners to be contacted personally either via email or phone to validate the information and discuss the future direction of collaborations

Implementation of the developed wireframes A comprehensive database should be designed,

developed and implemented to store all the related data in a centralized, scalable and consistent way

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Thank You

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Abstract

This report focuses on the role of IFRC at an international level for establishing telecentres in developing regions of the world. The study proposes an introduction of a Global Franchising Unit (GFU) in line with the advisory nature of IFRC to provide centralized support and quality feedback to the National Societies that wish to operate the telecentre franchise in their respective countries.

Questions???