the challenge of test outsourcing · 2019. 7. 25. · eurostar 2005 the challenge of test...
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<Document ID> 1
The Challenge Of Test
Outsourcing
Jens Moehrenschlager
Daimler Chrysler
IT–Solutions are our Business
The challenge of test outsourcingJens Möhrenschlager Daimler Chrysler TSS GmbHEuroSTAR, Copenhagen, DK, December 1st 2005
EUROStar 2005 The Challenge of test outsourcing J.Möehrenschlager (C) 2005 Daimler Chrysler TSS GmbH 3
Outline
About TSS Motivation for test outsourcing Today’s situation – general thoughts about IT outsourcing The business of SW testing@TSS TSS Outsourcing decision criteria's Potential outsourcing partner’s presentation The implementation phases The reality --- our experiences Conclusions & recommendations Q&A
EUROStar 2005 The Challenge of test outsourcing J.Möehrenschlager (C) 2005 Daimler Chrysler TSS GmbH 4
About TSS
DaimlerChrysler TSS GmbH
A DaimlerChrysler CompanyUlm, GermanyKuala Lumpur, Malaysia
IT Service provider for Daimler Chrysler IT consulting Software development Test and Integration
Jens MöhrenschlagerManager Test & Integration
EUROStar 2005 The Challenge of test outsourcing J.Möehrenschlager (C) 2005 Daimler Chrysler TSS GmbH 5
Motivation for test outsourcing
Establish cost savings /cost control Concentrate on core business Get excellence in non-core business areas Gain flexibility Speed up test projects Right placement of engineering capacity
EUROStar 2005 The Challenge of test outsourcing J.Möehrenschlager (C) 2005 Daimler Chrysler TSS GmbH 6
Todays situation – general thoughts about IT outsourcing
64 % of IT companies have brought their outsourced
Services back „in-house“source: delloite consulting
Forrester Research:
EUROStar 2005 The Challenge of test outsourcing J.Möehrenschlager (C) 2005 Daimler Chrysler TSS GmbH 7
The business of SW testing@TSS
TSS/TIC is a full service test providerCross functional approachTest infrastructureTest consulting, planning, development and executionFully qualified engineering staff (more than 30)Continuous growth since foundation in 2002
CustomersSupport of own SW development businessService provider for DC IT departmentsExternal business
EUROStar 2005 The Challenge of test outsourcing J.Möehrenschlager (C) 2005 Daimler Chrysler TSS GmbH 8
TSS Outsourcing decision criteria‘s
Cost agreement by customer Service is a TSS asset Demand for internal business process know-how Impact of time difference Required skill level Need for DC infrastructure Impact of data/process specification Customer interaction
EUROStar 2005 The Challenge of test outsourcing J.Möehrenschlager (C) 2005 Daimler Chrysler TSS GmbH 9
SummaryCost agreement
by customer
Service is a
TSS asset
DC Know How
necessary
Impact of
Time differenceSkill level
Need for DC
Infrastructure
Impact of
process/ data
specification
Customer
interaction
Test Consulting
Test Consulting 30 5 4 3 4 4 1 4 5
Load/ Stress Test
Planning and Mgnt 28 5 4 4 4 4 1 1 5
Testcase specification 21 3 3 2 3 4 1 2 3
Testcase implementation 18 2 2 2 1 3 3 4 1
Test Execution 23 2 3 2 2 4 4 4 2
Functional Test
Planning and Mgnt 28 5 4 4 4 1 1 4 5
Testcase specification 18 2 3 2 1 2 1 3 4
Testcase implementation 15 1 2 1 1 2 4 3 1
Test Execution 19 2 1 2 2 3 4 3 2
Integration
Planning and Mgnt 32 5 5 4 4 4 1 4 5
Infrastructure provisioning 30 4 5 4 2 4 5 4 2
IntegrationTest 25 3 3 4 2 3 5 4 1
Pre Operation Test 23 3 2 4 1 3 5 4 1
Datacenter provisioning 27 3 2 5 4 3 5 4 1
Certification
Planning and Mgnt 26 4 4 4 4 4 1 4 1
Informaton retrival 26 3 3 4 4 3 3 2 4
Packaging 19 1 2 2 2 2 3 4 3
Deployment 22 2 2 4 3 2 5 3 1
1 = low
5 = high
1 = no asset
5 = high asset
1 = no need
5 = high need
1 = low
5 = high
1 = low
5 = high
1 = low
5 = high
1 = low
5 = high
1 = low
5 = high
low limit high limit colour
high potential 1 19 1
mid potential 20 25 20
no potential 26 45 26
Outsourcing TIC
ServicesCriteria
EUROStar 2005 The Challenge of test outsourcing J.Möehrenschlager (C) 2005 Daimler Chrysler TSS GmbH 10
Result summary
High potential Test case specification Test scripting
Mid potential Test execution and Test infrastructure management
Low potential Test management Information retrieval and requirement specification
EUROStar 2005 The Challenge of test outsourcing J.Möehrenschlager (C) 2005 Daimler Chrysler TSS GmbH 11
Potential outsourcing partner’s presentation
Huge company size (more than 5000 employees) CMM(i) Level 5 certified located in India Thousands of man –years test experience in several branches Expertise in test processes and methodology Flexible teaming and staffing „On demand“ Infrastructure and licenses available High staff qualification (Experts for various technologies available) Onsite project management Low Rates
EUROStar 2005 The Challenge of test outsourcing J.Möehrenschlager (C) 2005 Daimler Chrysler TSS GmbH 12
The implementation phases
Phase1: Proof of ConceptPlatform installation and configurationOutput: Feedback on platform, documentation and supportDuration: 4-6 Weeks
Phase 2: Pilot test projectCreate a common understanding of test processes and projectsDescription of process interfacesDuration 4-6 weeks
Phase 3: Implement „test factory“Run test projects with flexible throughput
EUROStar 2005 The Challenge of test outsourcing J.Möehrenschlager (C) 2005 Daimler Chrysler TSS GmbH 13
Proof of Concept results
What went good High motivation during POC startup phase Allocation of on-site resources
What went wrong Management awareness Agreements / Milestones not implemented or postponed CMM(i) Level 5 not visible (process, templates, structures…..) Right sourcing capability Pro-active problem management Cultural problems
more resources and time needed to implement the plan
EUROStar 2005 The Challenge of test outsourcing J.Möehrenschlager (C) 2005 Daimler Chrysler TSS GmbH 14
Conclusions & Recommendations
Evaluate outsourcing potential Generate a common understanding Clarify „off-shore“ / „on-site“ scenario Define SLA‘s; Create LOI Define process interfaces Install Project Management (WBS) Install Monitoring (Quality Control) Don‘t forget people issues
don’t use black-box suppliers
EUROStar 2005 The Challenge of test outsourcing J.Möehrenschlager (C) 2005 Daimler Chrysler TSS GmbH 15
Q&A
IT–Solutions are our Business
Jens MöhrenschlagerManager Test & Integration
Email: [email protected]
More questions: