The changing environment for offshore suppliers Rajeev Sawhney

If you’re traveling on a Boeing or Airbus, drive a BMW, Mercedes, Citroen or

Peugeot, banked with Deutsche Bank or HBoS, used an NCR ATM, bought a

Nokia mobile phone or service from BT, traded with JP Morgan or Goldman

Sachs, bought an insurance policy from AIG or Aegon , used an AMD based PC,

communicated through a CISCO router, watched an in-flight movie on a seat-

back screen, used LastMinute.com, shopped at Dixons, Currys, PC World,

Nike or the Co-op, or bought a Lottery ticket, then you have been using

services provided from HCL (the ‘quiet company’) that enjoys being in its

customers shadow

HCL

Evolution of Offshore Outsourcing

Service Maturity

1998 - 2000

2002 - 2004

2000 - 2002 2004 & Beyond

Y2K R

emed

iatio

n

App

licat

ion

Man

agem

ent

B P O

Package Implementation

Infrastructure Management

Con

sultin

g

ADMBPO,

InfrastructureConsultingM

anag

ed S

ervi

ces

Timeline

An Indian Perspective

Adaptation from “The Innovators’ Dilemma” by Clayton M Christensen

Critical Mass

Transformation of offshore players

Global Delivery Model

Domain Expertise

LOCAL

MANAGEMENT

LOCAL

MANAGEMENT

Multi Service Offering

Transformation & Value Creation

Innovative Business Model

1

2

3

4

5

Transforming The Customer

Customer Engagement

Value ($)

Competition

Leading UK based retailer 350 Mn + Logica

A leading global insurance provider 200 Mn + Accenture, Unisys

UK’s largest communication services

provider

120 Mn + Many

UK’s largest mortgage and savings

provider

100 Mn + Cognizant, Xansa,

Accenture, TCS

World’s leading investment bank 100 Mn + Many

One of world’s largest insurance

groups

25 Mn + EDS, Logica, Pink

Rocade, TCS

Offshoring…with HCL

THANK THANK YOUYOU

DHANYA VAAD