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TRANSCRIPT
The Changing Retail Landscape Lawrence Chan, Vice President, Asia Pacific Merchant Services
General Manager, Southeast Asia
PAYPAL BY THE NUMBERS
$180B TOTAL PAYMENT VOLUME – 15%
FROM MOBILE
$6.6B ANNUAL REVENUE
152M ACTIVE ACCOUNTS
COMMERCE IS EVOLVING
100,000+ years ago ~600 B.C. 1000 A.D.
1951 1995 2006
INNOVATION IN PAYMENTS IS ACCELERATING
WHAT MAKES US DIFFERENT
REGULATORY
APPROVAL
IN ALL MARKETS RISK MANAGEMENT
TECHNOLOGY AND DATA
CLOSED LOOP SYSTEM
RISK MANAGEMENT
MANAGING RISK
Good network Complex fraud trend
You can steal an identity…
…but not behaviors and experiences.
+ Unauthorised transactions
+ Items not received
+ Items damaged or significantly
different than described
BUYER PROTECTION
SELLER PROTECTION
+ Unauthorised
Transactions
+ Items not received
LEVERAGING
ON TECHNOLOGY
IN THE MOBILE ERA
MOBILE PAYMENT STANDARD
10
MO.BI.PAY BEFORE AFTER
> 50% buyer
bounce rate
Unfriendly
browsing flow
leads to low
conversion
rate
< 20% buyer
bounce rate
10X increase in
mobile
conversion
>10% overall
sales uplift
MOBILE SDK
12
Creating Tomorrow’s
Mobile Payment
Experiences
25 countries with live PayPal
fingerprint authentication
on Samsung devices.
Play" Pay with your Fingerprint on Samsung Galaxy S5 Video"
Thank you.