the citizen's voice in social care commissioning
DESCRIPTION
By Wendy Dowell, children's Commissioning Cymru, at WCVA's Annual Conference.TRANSCRIPT
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The Citizen’s Voice in Social Care
Commissioning
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HealthLearning
&Education
IdentityEmotional & BehaviouralDevelopment
Family &Social
Relationships
Social Presentation
Self-Care Skills
Looked After Children Placement FrameworkLooked After Children Placement Framework
Launched 1st May 2012All Wales Foster - 21 Providers - 3 years & 1yr option
South & Mid Wales Residential - 13 Providers- 2 years & 2yr option
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First of its kind in Wales
• Collaboration of Commissioners, Procurement, Legal, WPC,CCSR & Value Wales
• First Use of SQUID for Social Care Contracting• Common Documentation & Process• Develop closer relationships & common aims• Re shaping/ Remodelling services• Better Outcomes for Looked after Children• Efficiency- Process and Value for Money
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Young People having a Voice
• What were the Challenges?• How we did it?• What are the Benefits?• Where are we now?
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What were the Challenges?• Needed to comply with Procurement & Legal
requirements for transparency and non-discrimination
• Professional Panel & Young People’s Panel as part of the procurement process
• Tender timetable versus availability of Young People• Working together with Professionals and Young
People across different Authorities• Planning & preparation time for developing
materials/training for Young People
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How we did it?• Procurement & Legal part of the delivery team and
supporting service requirements• Initial Brief to Framework Authorities to participate
collaboratively • 3 L.A.’s Participating Officers worked with us & the Young
People to explore & share ideas • How many Young People & Providers would be involved?• Speed dating approach• Training and Reward for Young People• Workshop with Young People to understand process &
prepare questions
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What are the benefits?• Process more dynamic with Young People being fully
engaged and valuing the part they played• Positive high profile- Children’s Commissioner guest
speaker at the launch and commended the process• Empowering Young People -Young People presented
their feedback at the launch in May 2012• Positive response by Providers • Continuing involvement of Young People – 360
degree monitoring• 4C’s exploring opportunities for a Young Person to
join the team
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Young People Providing Experience
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The Bike Exercise
What standards and outcomes would you expect from a bike?
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Question – What makes a placement good?
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- “To make the process better we need more of it – more time to get to know each other first and more time to evaluate it after.”
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The 7 Outcomes
Health Learning & Education
Family &social Relationships
Emotion & Behavioural Development
Identity Social Presentation
Self-Care Skills
Outcomes For All Children
Physical Well-beingHealthy Choices
Educational AchievementSkills/Interests/HobbiesSupport; AccessPlay and InteractionSpecial Educational Needs met
StabilitySafe, Stable, affective and supportive relationships
Quality AttachmentsResilienceEmotional Health
Self ImageSelf esteemBelongingAcceptanceCultural Identity
Good Physical PresentationPositive Interactions
Stay SafeDevelop Life SkillsEmployment
Individual Outcomes
Dental HealthOptical HealthImmunityDietExercise
School AttendanceHomeworkExam AchievementMeasurable ResultsProactive Key AdultCarer relationships with schoolBooks; ITExtra-curricular Coaching
Placement StabilityContact with a significant adultPermanencyParents; Siblings; PeersExtended FamilySignificant Adults
FamilyCarersAdaptable to ChangeStress ManagementSelf Control; EmpathySubstance UseSexual Health
Sense of individualityRespectInterests and talentsSuccess; Sexual identityReligion; Language; EthnicityCommunity Heritage
DressGood hygiene and cleanlinessCommunity RolesSocial ConfidenceMeaningful participation in decisions that affect their lifeFreedom to express opinionsRisk taking
Free from abuse, exploitation and victimisationCrime FreeManaging FinancesSocial Problem SolvingSafe ChoicesPractical SkillsSelf Care SkillsIndependent Living Skills
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An example of the templates used to construct the interview questions.
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- “As care leavers we could see who the really great and the really not so great providers were and could have our voice taken into account”
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Question – What makes a placement good?
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Voting on the final 8 questions.
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Speed Dating Format
Imagine…– 4 tables, – 9 young people, – 8 questions, – 1 bell– and having 3 minutes per table…
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Did they answer the question? How good was their answer? Did they mention many things from the word bank?
Total:
Word bank Things that should be covered, discussed or mentioned
ANY COMMENTS:
5
O
1
2
3
4
5
O
1
2
3
4
Provider: Q. Q.1 If a LAC became pregnant while at one of your placements, how would you support the LAC during this period?
PRIORITY, SUPPORT, SAFETY, SECURITY, NOT ISOLATED, INFORMATION, FINANCE, PLACEMENT BREAKDOWN
A
Detailed answer. Gave great examples. Felt that they would offer excellent support.
Very friendly people.
x x
10
An example of the score cards used during the interviews.
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Question – What do you think of today’s session?
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- “It was great being involved in something that actually makes a difference.”
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A final thought…
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Where are we now?• 4C’s managing the Framework & monitoring performance• 4C’s using e-contract tools to conduct Outcomes survey• Process continues to be dynamic with Young People fully
engaged in monitoring Outcomes• Young People designed the Children & Young People’s part of
the 360 degree monitoring survey• Continue empowering Young People – One Young Person has
joined the 4C’s team• Young People will deliver a workshop at the January Provider
Forum to outline how they intend to monitor outcomes
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Who we are
Sam
Shaun
Lulu pic – FUNKY CAT PUSS IN BOOTS
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What we did????• We got involved – our first chance to make a
difference
• Made an online Survey – Young People who are looked after will be asked to share how they feel about where they live, the support they get and if its where they want to be
• The Survey is confidential, and Children and Young People’s feedback is important in shaping the future for Children in Care.
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Sharing ideas
First steps
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Team work
Young People devising the categories/questions
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Our new logo
We marked our territory!!!!
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We changed this…..
HEALTH4C’s
What 4C’s consider are the outcomes Physical Well-being• Healthy Choices•4C’s basic expectation for children & young People? Dental Health• Optical Health• Immunity• Diet• Exercise
YOUR TURN
What do you think are the important Outcomes around
HEALTH for children and young people who are Looked After?
Using ‘post-its’ jot down your ideas that you think are important
Agree on an Issue as a group
Q
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Which was…………………
• Not suitable for an online survey• Language we didn't understand• Poor layout• Boring• Dull• Pink and green do not go!!!
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And now is…….Healthy Eating Being Active Regular Check-ups
Are you encouraged to be Healthy?
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New and improved
GoodYoung person friendlyRelevant“Ours”TeamworkBrought everyone together“We had our say”“Voices have been heard”Had fun
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Being alive and Feeling Good - Health
Healthy Eating Being Active Regular Check-ups
Are you encouraged to be Healthy?
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Happyhood – Emotional & Behavioural
Positive/Supportive EnvironmentHealthy Relationships Open about Feelings
How happy do you feel?Do you get the support you need when you are upset?
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Know it all? – Learning and Education
School Friends Relationship with Teachers Respect Encouragement/Support Career Apprenticeship
Volunteering
Are you encouraged/supported to learn?
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Stay safe, be aware - Safeguarding
Staying Safe Security Wellbeing
Do you feel safe?
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Being Myself - Identity
Sexuality Religion Appearance Language
Are you free to be yourself?
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Taking Part & Looking Good – Social Presentation
Appearance Clean Clothes HairHygiene Confidence Community Involvement
Are you encouraged to get involved?Are you supported to look the way you want?
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Funky Living - Self Care Skills
Independent Living ResponsibilitiesSelf Hygiene Enjoying Life Respect
Are you encouraged to do things for yourself?
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Belonging – Family & Social Relationships
Finding your place Non-Judgemental Making Friends
Do you feel at home where you live?
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What we got out of it???
• Confidence and experience of shared working• Improved self esteem• How to break down barriers• Knowing other peoples opinions• Difference between res care and fostering• How far some professionals would go for YP in their care• Interview experience • The chance to make a difference• Surprise vouchers• Experience• That some SW’s are ok…..
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What next???
• Training for providers – if they engage!!!!• Our Online survey goes live• More chances to get involved in the future• We want your jobs!!!!
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