the cliffs at princeville · 2020. 6. 16. · the cliffs at princeville june 2020 aloha from kauai-...

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The Cliffs at Princeville June 2020 Aloha from Kauai- Youve heard the saying that starts with Just when you thought you had seen everything…”. In 30+ years of resort management experience, I would have never imagined that I would ever be involved in calling owners and guests to tell them dont come. But thats exactly what Kapua, Vicky and Glenda, your reservations team, have been doing since late March. To date, all reservations for April, May, June and July have had to be rescheduled or cancelled. I want to thank all of those who have been affected for your patience and understanding when these ladies made these calls. We understand and appreciate how much you look forward to your visit and how difficult it can be to find time in your busy lives to reschedule. Rosarie, Thomas, Alanne and the reservation team came up with several options to make sure that everyone is accommodated as best we can. Most importantly – no one will lose their weeks. Owners have the option to: Reschedule to a later date in 2020 upon availability Bank your week with the Cliffs Exchange Club. All fees are waived and you have 3 years to use your weeks. Put you week into our new owners rental program. You earn 75% of the revenue generated. Details are available on our website or by calling the reservation department at (808) 826-2000 On a positive note, Kauai has fared very well during this pandemic having just 21 cases island-wide. Thanks to our controller, Ana Freire and HR director, Hasina Mitchell s efforts, the resort received a PPP loan that allowed us to keep all of our staff working – many from home. A long list of resort improvements have been completed while you were away. Landscaping projects, painting of stairways, new pathway lighting installation at building 5 and water feature refinishing at the pool were completed in the common areas. Installation of new gutters on buildings 1,2 & 9 have just been completed. In CCIOA and CRVOAs timeshare condos, carpets were shampooed in all units and maintenance weeks scheduled for the remainder of 2020 are being completed now. Several other rooms were painted. Timeshare condo renovations planned in building 4 for this fall are underway now to avoid disruption to fellow owners when we are able to re-open. When we can welcome owners back is the million dollar question right now. Virtually all of Kauai s COVID 19 cases were travel-related. The state mandated 14-day quarantinessuccess in keeping our cases low is credited with keeping our numbers low statewide. Tourism is by far Hawaii s largest economic driver and its closure has effected virtually all aspects of life and our economy. Finding a way to re-open safely has been job one for our state and county governments. Last week, Governor Ige announced that interisland travel can resume without quarantine as of June 16. He also has extended the 14 day quarantine for trans-pacific travelers through July 31. Earlier predictions were that mainland travel could possibly open 4 weeks after interisland. They have been working on testing options throughout the mainland and revised procedures at the airport, including temperature checks that could allow visitors to avoid quarantine. We are all hoping for good news on this very soon. As much as we all love to welcome owners with hugs and hearty handshakes, some things will have to be different when you return. Procedures to limit contact while maintaining a high level of service will need to be in place. Enhanced in-room and public area housekeeping are already in place. The Cliffs at Princeville is following CDC guidelines and participating in the American Hotel and Lodging Associations Safe Stay program which lays out nationwide standards to help you feel confident that your resort is maintaining the proper standards. We are all looking forward to seeing you as soon as we can. In the meantime, stay safe and look for upcoming updates on the resort website. Jim Braman General Manager [email protected]

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Page 1: The Cliffs at Princeville · 2020. 6. 16. · The Cliffs at Princeville June 2020 Aloha from Kauai- You’ve heard the saying that starts with “Just when you thought you had seen

The Cliffs at Princeville

June 2020

Aloha from Kauai-

You’ve heard the saying that starts with “Just when you thought you had seen everything…”.

In 30+ years of resort management experience, I would have never imagined that I would ever be involved in calling owners and guests to tell them don’t come. But that’s exactly what Kapua, Vicky and Glenda, your reservations team, have been doing since late March. To date, all reservations for April, May, June and July have had to be rescheduled or cancelled. I want to thank all of those who have been affected for your patience and understanding when these ladies made these calls. We understand and appreciate how much you look forward to your visit and how difficult it can be to find time in your busy lives to reschedule. Rosarie, Thomas, Alanne and the reservation team came up with several options to make sure that everyone is accommodated as best we can. Most importantly – no one will lose their weeks. Owners have the option to:

• Reschedule to a later date in 2020 upon availability

• Bank your week with the Cliffs Exchange Club. All fees are waived and you have 3 years to use your weeks.

• Put you week into our new owner’s rental program. You earn 75% of the revenue generated. Details are available on our website or by calling the reservation department at (808) 826-2000

On a positive note, Kauai has fared very well during this pandemic having just 21 cases island-wide. Thanks to our controller, Ana Freire and HR director, Hasina Mitchell’s efforts, the resort received a PPP loan that allowed us to keep all of our staff working – many from home. A long list of resort improvements have been completed while you were away. Landscaping projects, painting of stairways, new pathway lighting installation at building 5 and water feature refinishing at the pool were completed in the common areas. Installation of new gutters on buildings 1,2 & 9 have just been completed. In CCIOA and CRVOA’s timeshare condos, carpets were shampooed in all units and maintenance weeks scheduled for the remainder of 2020 are being completed now. Several other rooms were painted. Timeshare condo renovations planned in building 4 for this fall are underway now to avoid disruption to fellow owners when we are able to re-open. When we can welcome owners back is the million dollar question right now. Virtually all of Kauai’s COVID 19 cases were travel-related. The state mandated 14-day quarantines’ success in keeping our cases low is credited with keeping our numbers low statewide. Tourism is by far Hawaii’s largest economic driver and it’s closure has effected virtually all aspects of life and our economy. Finding a way to re-open safely has been job one for our state and county governments. Last week, Governor Ige announced that interisland travel can resume without quarantine as of June 16. He also has extended the 14 day quarantine for trans-pacific travelers through July 31. Earlier predictions were that mainland travel could possibly open 4 weeks after interisland. They have been working on testing options throughout the mainland and revised procedures at the airport, including temperature checks that could allow visitors to avoid quarantine. We are all hoping for good news on this very soon. As much as we all love to welcome owners with hugs and hearty handshakes, some things will have to be different when you return. Procedures to limit contact while maintaining a high level of service will need to be in place. Enhanced in-room and public area housekeeping are already in place. The Cliffs at Princeville is following CDC guidelines and participating in the American Hotel and Lodging Association’s Safe Stay program which lays out nationwide standards to help you feel confident that your resort is maintaining the proper standards. We are all looking forward to seeing you as soon as we can. In the meantime, stay safe and look for upcoming updates on the resort website.

Jim Braman

General Manager [email protected]

Page 2: The Cliffs at Princeville · 2020. 6. 16. · The Cliffs at Princeville June 2020 Aloha from Kauai- You’ve heard the saying that starts with “Just when you thought you had seen

IMPORTANT INFORMATION– PLAN AHEAD!!!

RENOVATION DATES :

CCIOA/CRVOA renovations for Building 5– phase 2: Renovation of 9 timeshare units underway now.

Tenting took place in June

Building 4–renovation of all timeshare units originally planned for August– December 2020 is underway now.

Tenting will take place July 28-30, 2020

Building 6-renovation of all timeshare units 8/27-12/17/2021 Tenting dates to be announced later.

***Tenting requires that all units in the building be unoccupied over a three day period***

Aloha, come and meet our managers at our Cliffs Welcome Reception every Monday at our wonderful Hale Ho’onanea Recreation Room from 4-5 p.m.

Come and enjoy our delicious pupus, Mai Tais, wine and meet fellow owners and guests.

James Sarme

Facilities Manager

Ana Freire

Kehau Acob

IT Manager Hasina Mitchell

HR Director

Jim Braman

General Manager

Natasha Troche

Concierge Manager

Shanoa Law

Accounting Manager Thomas Klein

Front Office Mgr

Page 3: The Cliffs at Princeville · 2020. 6. 16. · The Cliffs at Princeville June 2020 Aloha from Kauai- You’ve heard the saying that starts with “Just when you thought you had seen

Aloha - Our April board meeting, and the 35th Annual Meeting, were recently held successfully via Zoom teleconferences. Although we were not able to meet on property due to the COVID-19 pandemic, we successfully conducted our business and were pleased to have about 30 owners join the meetings. Hopefully things will get back to normal soon so we can meet on property for the July board meeting. Our excellent General Manager (Jim Braman), his very capable Executive Team, and all the Managers and Staff have done a fantastic job during these unprecedented times. Not only did they very efficiently manage all the unknowns and rapidly changing requirements that come with a crisis of this magnitude, but they filed and were approved for the stimulus package which has allowed us to take care of our employees during these trying times. We only had a handful of employees elect to go on unemployment. Many of the others, whose normal jobs were not required with a near empty resort, elected to stay on and help with numerous projects that Jim effectively outlined. This project work has allowed us to freshen up the resort, tackle things that are difficult to get to when there are only a few hours between checkout and check-in, and most importantly will allow us to have full capacity at the resort when tourism in the State of Hawaii re-opens. One of the biggest benefits of the lull in tourism is that it has allowed us to begin the renovation of both Building 4 & 5. We expect to complete all units in both buildings before the rooms are needed, and well before Building 4 was scheduled to be renovated later this year. On top of all that, Jim and the Executive Team have a plan and forecast in place that will allow us to achieve budget in 2020 – a significant accomplishment when you consider all that we’re facing. The concerns over energy consumption billed since our solar system went live resulted in our formally invoking the dispute resolution clause in our contract with the solar energy provider (Valta). In addition, we are in the process of hiring a prominent attorney who specializes in renewable energy and will assist us in quantifying our claim and seeking remedy through either mediation or arbitration.

Mahalo, Mike

CCIOA President’s Report

Mike Tabbert

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CRVOA from the Presidents Desk

Aloha, CRVOA owners!

I hope that this newsletter finds you healthy and safe. As we all know, these are some very difficult times that we find ourselves in. The State of Hawaii has essentially shut down travel to the islands. I know that most, if not all, of you have been unable to visit the Cliffs this year. There are

other articles in this newsletter which outline your options regarding your 2020 use weeks. I urge you to review those articles. The on-site meetings in April that I had planned to attend as president of the CRVOA did not go forward on island as planned. The AOAO and the CCIOA conducted virtual meetings. As the CRVOA was not scheduled to meet on property in April, we were not impacted by the Governor’s quarantine and held a telephonic meeting in May, as is our practice. All in all, it went very well. Here are some updates regarding the CRVOA. Given the current situation, our resale program is not performing as well as expected. However, we have initiated a new 5 year right to use program which has been well received. Please contact the Cliffs if you are interested in learning about this exciting program. Regarding our 2020 maintenance fees, I am happy to report that 95% of the maintenance fees have been collected. In addition, we have collected a good deal of maintenance fees for both 2021 and 2022. That’s the good news. The bad news is that our rental income is far less than projected due to the travel restrictions currently in place. We hope to make up this shortfall later this year although, given the current state of affairs, that may be difficult. This lack of income may impact our 2021 budget. I will keep you updated in that regard in future newsletter articles. We are utilizing this downtime to proceed with scheduled renovations. Since no units need to be taken out of service to perform these renovations, we are not losing any income based upon that. I guess that is a silver lining of sorts.

We will be holding meetings virtually on Zoom during the week that begins on July 20, 2020. Our regular meeting and our annual meeting will likely take place on July 23. We plan to proceed with elections at our annual meeting. I have consulted our legal counsel and have learned that the CRVOA has the ability to hold these meetings virtually. Because it is necessary to conduct our annual meeting virtually, you will receive an email with instructions on how to attend the meeting. Because the travel restrictions currently in place have been extended through July, you may rest assured that we have taken the necessary steps to ensure that we comply with Hawaii law as it relates to a timeshare Association’s annual meeting. I would like to thank you all for your patience and understanding during this unprecedented time. The CRVOA board is doing everything it can to keep our “ship” afloat. Remember, we are all in this together. Hopefully someday soon we will all be able to visit our wonderful island home away from home. Please do not take any unnecessary risks with your health so that you can stay healthy. I hope to see you all on island very soon.

Chris Stawski

Page 5: The Cliffs at Princeville · 2020. 6. 16. · The Cliffs at Princeville June 2020 Aloha from Kauai- You’ve heard the saying that starts with “Just when you thought you had seen

When Can I Submit a Reservation Request? For CCIOA (Cliffs Club Interval Owners Association):

All Cliffs Club Owners: We know that you’re all curious on when you may submit your reservation request for the each season. Reservations will be accepted on the first start date of your purchased season and unit type after 12:00 a.m. Hawaii Standard Time by either email: [email protected], fax: 808-826-2140 or log in into your owner account on the website cliffsatprinceville.com .The reservations department will NOT hold on to or be responsible for any lost reservation request that is submitted before the allowed time frame.

FIRST START DATE OF EACH SEASON:

PIKAKE OWNERS - WEEK 2

PLUMERIA OWNERS – WEEK 17

GINGER/PROTEA OWNERS – WEEK 35

Each year the week & date changes. We will be posting the first start date for each season on the website.

Make your reservations as soon as possible! ***If you don’t remember which season you own in please feel free to contact your reservation department at 1-800-367-8024 ext.2000/2001, office hours are Monday to Friday 8:00 a.m. to 4:00 p.m., Hawaii Standard Time.

When Can I Submit a Reservation Request? For CRVOA (Cliffs Resort Vacation Owners Association):

Prior to contacting the Reservation department, please be sure that your maintenance fees have been paid up to and including the year you are reserving.

All Cliffs Resort owners must reserve during their purchase year (even, odd or every), for the unit type owned and can make

reservations up to 2 years in advance. Cliffs Resort owners are able to request their use week reservation directly by phone.

If you are unsure or have any questions regarding which year or unit type you own, please contact your reservation department directly by phone, at 1-800-367-8024 ext.2000/2001, fax: 808-826-2140 ,

email [email protected], or log in to your owner account on our website: cliffsatprinceville.com. Office hours are Monday to Friday 8:00 a.m. to 4:00 p.m., Hawaii Standard Time.

CCIOA

CRVOA CRVOA

CCIOA

Page 6: The Cliffs at Princeville · 2020. 6. 16. · The Cliffs at Princeville June 2020 Aloha from Kauai- You’ve heard the saying that starts with “Just when you thought you had seen

Aloha,

Mahalo to all of you who attended our AOAO Regular Meeting April 30 and had planned to attend

our ensuing Annual Meeting. First, let me assure you that our meetings are generally not so “spirited.” As

Robert Kennedy Jr. said, “Democracy is messy, and it’s hard.”

We were to be onsite but COVID-19 and the resulting 14-day quarantine changed our plans. We

knew we could hold our Board and committee meetings electronically and believed we could do the same

with the Annual Meeting. On the night before the meeting, I received a call from an owner who questioned

the legality of conducting our Annual Meeting electronically. Should we have anticipated such

questions? Probably, and as president, I take full responsibility for not doing some research. What we did

do was contact our attorney to ask if could we hold the meeting and, if not, how would that impact our

bylaw requirement to have the Annual meeting within 5 months of the close of our financial year (12/31). A

few hours later, we got a verbal response: our bylaws did not provide for holding our meeting

electronically, doing so would be illegal. We did not have a way for owners to vote securely and privately

using electronic means. We were advised that we could use an emergency provision (414D.37) to defer our

meeting.

During our Regular meeting, some owners contested our decision to defer the meeting and

questioned the way we presented the situation to our attorney. We decided to get a written opinion, so we

tabled the motion to defer, conducted other business, and suspended our meeting pending a written

response. When we received the written opinion, we agreed we had no choice but to defer. Another

complication surfaced a bit later. We believed we had a quorum, the numbers of proxies were greater than

50%, but a question arose about whether all of the proxies had been delivered according to the deadline. If

that were the case and we had no quorum, if we had convened the meeting, any actions taken may have

been deemed null and void—messier still. We will convene a special Board meeting to reschedule an An-

nual or Special Meeting to conduct the business we were to do in April and will keep you apprised of the

date.

At the Annual Meeting, we were to update our reimbursement policy, make changes to house rules

and bylaws, and conduct elections. Because we have incurred no expenses, the reimbursement policy can

wait; the campus is sparsely populated so adherence to house rules is pretty much moot; and the

proposed bylaw changes do not require immediate action. The slate of candidates will remain intact.

Given the situation, our legal counsel has advised us that we need to send out new proxies. We’ll keep

you updated on the timing. The Board has approved the Annual Financial Report. You'll receive it if you

requested a copy.

We expected to elect a new slate of officers at our organizational meeting which would have

followed the Annual Meeting. We did meet and agreed to stay with our original plan, electing Dale Sands—

president, James Quisenberry—vice-president, Mike Cook—secretary, and Norman Litell—treasurer. It’s been a privilege and a pleasure to serve as AOAO president for three years. Mahalo to our

excellent staff, our dedicated Board of Directors, and all of you owners for your commitment and support.

Finally, you will notice some major improvements when you return to The Cliffs ohana. Ideally, the

absence of guests and owners would have been optimal for construction but the quarantine and the

Planning Commission’s hold on permits stalled us a bit. We will be moving forward with much needed

upgrades to the maintenance shed, a paved and covered pavilion with 6 barbeques to replace the two

which currently serve 84 units in buildings 1, 2, & 3. We’ll be landscaping the area facing Edward Road

from the parking lot at 3 to The Cliffs hedge. The bushes have never taken hold so their replacements will

provide beauty and ultimately, additional privacy to our upgraded gathering area.

Mahalo, stay safe and Kauai strong. Carolyn Russell

AOAO Outgoing

PRESIDENT’S

REPORT

Page 7: The Cliffs at Princeville · 2020. 6. 16. · The Cliffs at Princeville June 2020 Aloha from Kauai- You’ve heard the saying that starts with “Just when you thought you had seen

Cliffs Sustainability Update Dale Sands, Incoming President, AOAO Board

The Sustainability Report 2019 is available on the Cliffs at Princeville web site, both on the owners portal and the guest site. This is the second year we have produced a Sustainability Report. You may recall that in 2017 The Cliffs developed a Sustainability Plan to address the ongoing activities of water, energy and waste management. Today the Sustainability Report provides an update to the goals established for Climate Change & Resiliency, Operations & Community Engagement, Energy Conservation/Renewable Energy Production, Land Use & Maintenance, Water Use/Conservation and Waste Management & Recycling. Goals for 2020 are also included in the 2019 Report.

We encourage you to review the report. A few of the major highlights are provided here:

• Cloud Cherry Guest satisfaction survey response increased to 2,604 or 42% with a “Delight Score” of 84%; The Cliffs maintained the highest ratings available from RCI and Interval

International.

• The Cliffs received the RCI Platinum Award for exceptional sustainability practices, Pacific Edge magazine awarded first place to the Cliffs the “Commitment to Green” category, and the

Governor of Hawaii provided the Green Business Program recognition.

• Renewable energy production increased 13% over 2018, and now represents 62% of total electricity demand.

• Water use was reduced by 581,000 gallons over 2018, representing a two year reduction of two million gallons.

• Recycling of card board, glass and paper increased in 2019 however total material recycled was unchanged year over year at 21% of total waste generated.

• The Cliffs installed two FloWater stations in September, 2019 for Guests and Residents use; these two stations offset 31,386 plastic bottles in just four months, reducing plastic bottle waste.

Please see the 2019 Report on the Cliffs website (cliffsatprinceville.com) for further Sustainability results for 2019 and goals for 2020.

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Page 9: The Cliffs at Princeville · 2020. 6. 16. · The Cliffs at Princeville June 2020 Aloha from Kauai- You’ve heard the saying that starts with “Just when you thought you had seen

Aloha whole unit owners! I hope this finds you in good health and dealing well with our current COVID-19 challenges. While we have been unable to meet in person since January, the boards have held meetings and continue to move forward with projects. You will soon receive an email inviting you to our first quarterly Whole Unit Owners Forum. It will be a Zoom/phone in meeting on June 11, at 8 am HST. You may remember that Carolyn Russell periodically held “Talk Story” get-togethers for whole unit owners when she was on property. This has obviously not happened in a while and we want to keep our communication channels open. Timeshare owners are invited to weekly owner meetings, but this is not practical for whole unit owners who either rent their unit out or are not full-time residents. Before COVID-19, we decided to have periodic forums so we could brief whole unit owners on projects and other happenings at The Cliffs, especially those of interest to them. This forum will also solicit feedback, accept suggestions for board review, and answer general questions. Please look for the email invitation and respond that you plan to join us. Speaking of COVID-19, now is a good time to check with your housekeepers or rental agents to ensure cleaning and disinfecting are done properly. The Cliffs is participating in the American Hotel and Lodging Association (AHLA)’s “Stay Safe” guidelines which should give our resort a competitive advantage. Please see our GM report and the Cliff’s website for more information. Some recent guidelines from VRBO suggest that owners provide disinfectant and cleaning agents for guests to use during their stay, as well as hand sanitizer. Also, units should be thoroughly cleaned and disinfected between guests.

Finally, there is encouraging news about the Community Power Program (CPP). A consultant whom we hired found deficiencies in the equipment which Valta installed, leading to inaccuracies in billing. After months of trying to bring Valta to the table, we engaged legal counsel, and some board members met with Valta recently to present our issues. We have held two productive meetings with Valta, who has made commitments to complete the “punch list” items, pay for battery closet gutters and upgrade equipment. Valta’s attorney has professed a willingness to work with us quickly. Please stay tuned. Hoping to see you soon at our beloved Cliffs!

Charlene

Whole Unit Owners’ Corner Charlene Harper

AOAO Joint Strategic and Long Range Planning Committee

Page 10: The Cliffs at Princeville · 2020. 6. 16. · The Cliffs at Princeville June 2020 Aloha from Kauai- You’ve heard the saying that starts with “Just when you thought you had seen

CLIFFS MANAGEMENT GROUP, INC. (CMG) SETS ANNUAL

MEETING AND CONTINUES WITH PLANS TO DISSOLVE

Because of the coronavirus, Cliffs Management Group, Inc. (CMG) did not hold its usual

annual meeting in April, 2020. However, the meeting now has been rescheduled for the

week of September 14, 2020, in Portland, Oregon. Shareholders will be notified of the

exact meeting date, time and place well in advance.

Recently, the Board of Directors of CMG decided to dissolve the corporation, subject to a

majority vote of the shareholders. Adequate votes have been received and the plan is to

move forward so the dissolution will proceed. CMG has decided to cease operations

because there are very few true leaseholders (less than 70) left. With the leasehold rent

and the purchase of those leaseholds soon ending, CMG will in the near future have no

more income left for operations. It made sense that now is the time to move forward

with disbanding the corporation.

Cliffs Management Group (CMG) was formed when units were first sold as timeshares

and as leaseholds. This means ownership by the buyer was of the interval week but NOT

of the land. When the land, as well as the timeshare week is owned, it is called Fee

Simple. Leasehold means the timeshare owner will have a certain length of lease of the

land then it transfers back to the fee owner. When the developer of The Cliffs left the

project, an association was created to sell the fee portion to the timeshare owners that up

to that time was leasehold. When a person who is a leaseholder bought the land, unless the timeshare owner paid extra for a fee simple deed, that person became a CMG

shareholder. Then, at some point in the future, she or he will have the option of paying

extra for the fee simple deed. Today, there are still about 70 true leaseholders and about

1200 shareholders in CMG. This corporation continues to contact the CMG leaseholders

and shareholders and encourages them to convert to fee simple and “deed out”. Under

the current plan for the dissolution of CMG, the corporation has agreed to pay for the fee

simple deeds for the 1200 (approximate number) CMG shareholders.

The preparation of these fee simple deeds and the dissolution of Cliffs Management

Group (CMG) is a lengthy process as it involves the issuing of approximately 1200

deeds. It is anticipated that the process of issuing deeds and dissolving the corporation

will take until December 31, 2020. If you have questions please contact me at

[email protected]

Tom Selders Treasurer

Cliffs Management Group

Page 11: The Cliffs at Princeville · 2020. 6. 16. · The Cliffs at Princeville June 2020 Aloha from Kauai- You’ve heard the saying that starts with “Just when you thought you had seen

Join the Cliffs Exchange Club, an alternative banking program where Cliffs Club & Cliffs Resort Owners can bank and exchange their weeks within the resort. The Cliffs Exchange Club (CEC) can now make your return to the Cliffs much easier. The best part is that we’re located right here at the resort- and who better to service your vacation needs than those who know your resort the best? As members of The Cliffs Exchange Club you can: *Bank or accrue your use week(s) for a maximum of two years *Have the option to extend the expiration on your banking for an additional year for a fee

*Early Deposit Incentive

Membership is required. To become a member, complete and sign the CEC Membership Form, located in the Owner’s section of the Cliffs website or contact us and view the available inventory. We hope you will join us in this exciting new program. We look forward to your

return to your home away from home. e mail: [email protected]

or call Alanne at Cliffs Exchange Club phone (808) 826-2020

Cliffs Exchange Club is pleased to announce our affiliation agreement with Trading Places Maui. Our goal with Trading Places Maui is to network enough timeshare owners in Hawaii to create an Inter-Island exchange program that gives Hawaii owners first priority access to the inventory generated throughout the Islands. By working closely with TP Maui – Cliffs Exchange Club can provide a personalized program that allows owners to receive the best value for their timeshare investment. Trading Places Maui has been in business for the past 22 years and their success is due to their internal exchange program for the Maui Lea at Maui Hill owners. Nancy Benson has been the home owner services representative at Maui Hill for the past 31 years. She created TPM’s in house exchange program as well as the on-site resales. Trading Places Maui has successfully built up the external resort program by offering their owners different locations to trade into. Their network of resorts and exchange groups are strong and reputable. By joining Cliffs Exchange Club , Cliffs owners will be able to log into their account to get an updated visual of what has been deposited and confirmed, have access to view live inventory. Owners will be able to deposit their week and place a vacation request. There is a membership fee, banking fee and external trade fee (if you choose to vacation at another location with TP Maui.) Please contact Alanne Tasaka for a membership information application. at 808/826-2020 or

[email protected]

Website: cliffsatprinceville.com log in as an owner then go to “CEC”

Join the Cliffs Exchange Club

Page 12: The Cliffs at Princeville · 2020. 6. 16. · The Cliffs at Princeville June 2020 Aloha from Kauai- You’ve heard the saying that starts with “Just when you thought you had seen

Let your Cliffs Concierge Team make

your activity reservations before you

come. The island is busy and popular

activities sell out so to avoid disappointment,

let our Concierges set up your activity

schedule so it is ready when you get here.

Call us at (808) 826-2005 Don’t miss out on the fun!

Call today

Pick up your VIP Packet

CLIFFS QUICK VIP CHECK-IN SERVICE

Exclusively for all CCIOA and CRVOA Owners! Sign up for our “Quick

VIP Check-in Packet” service. Gwen, our Ambassador of Aloha will

make a pre-arrival call to you so watch for it. Or

call her at (808) 826-2008. NO MORE WAITING

IN LINE at the Front Desk! When you arrive, your

keys and guest packet will be just inside the Lobby

with your name on it. You just grab it and go. Check

-in starts at 4:00 PM, check-out starts before 10:00

AM. The front desk is open between 7:00 AM and

10:00 PM daily. If you come later, call the number

posted outside the lobby door and Security will

take you to your unit. Remember, Gwen will call

you or you can call now to sign up for this

service (808) 826-2008 .

Or email Gwen at [email protected]

Book your activities now!

Gwen Rogers

Ambassador of Aloha

Page 13: The Cliffs at Princeville · 2020. 6. 16. · The Cliffs at Princeville June 2020 Aloha from Kauai- You’ve heard the saying that starts with “Just when you thought you had seen

Happenings at

The Cliffs

Kudos to our wonderful Housekeeping Ladies who took on the project of sewing masks as a Community Project. L to R: Mila, Merida, Leonor, Julie and Ruby. These accomplished Seamstresses sewed almost 70 masks. Thank you for your efforts, Ladies!

Page 14: The Cliffs at Princeville · 2020. 6. 16. · The Cliffs at Princeville June 2020 Aloha from Kauai- You’ve heard the saying that starts with “Just when you thought you had seen

Life on Kauai From the Editor

I’ve lived on the North Shore of Kauai for over 35 years and have been the Administrative Assistant at The Cliffs for 7 years; I am so very lucky to be working full time during this challenging time. I thought you, the owners that are not able to be here right now, might like to know how this pandemic has affected residents of Kauai. The bad stuff first: since all Hawaii’s economy depends on tourism, shutting it off affects most all of us in some way or another. Unemployment is at a staggering 35%. Businesses shut down cold, especially hurting the mom and pop locations; you all know how expensive the cost of living is here and most folks don’t have big savings buffers to carry them through. Most everything was closed, workers in all kinds of businesses were furloughed, things just stopped– just like most places around the world. Schools closed so many Moms or Dads can’t work even if work is available- but must take care of kids. Activity companies on the island shut down, restaurants closed except for takeout, even the beaches and trails were closed. Hard economic times for sure. We don’t have much business diversity on Kauai; we depend 90% on you, our owners and visitors. Can you imagine The Cliffs almost empty- Lobby, pools, fitness center and Rec Center closed? We have security and other staff on site but mostly empty parking lots. It is a sight we have never seen before. See the next page….. Now the good stuff: only 21 cases of COVID-19 and all have recovered. It is because of the quarantine rules laid out by the Governor and Kauai Mayor. We are thankful for black and white rules to follow to keep us all safe. The strong and loving support system of large family ohanas that many residents have help keep spirits up and family life going strong. Schools are conducting classes via the internet. People are connecting on Zoom and other apps. There is plenty of food in the grocery stores and fresh produce available from our farmers. There is food assistance for those that need it. Most people are doing more cooking and baking; I know I am. We are trying to remember to exercise. This is a time to refocus on family and to remember what is important in our lives. And even though we don’t move around the island like we used to, there is hardly any traffic when we do. Going through Kapaa right now is remarkably easy. Like it was 35 years ago! I was on Kauai when Hurricane Iniki clobbered us September 11, 1992. It was the first time I really saw the amazing resiliency of Kauai’s people. Not waiting for someone to help but just tearing into the incredible and tragic mess left by that storm. People came together, helped each other, had such emotional strength and we all got through it together. Here we are again– getting through it together. Patience is something most Kauai residents know. And one can see smiles beneath those masks. We all want to be back to whatever “normal” will be once this finally is gone– if it ever will be. Things are starting to open up; shops, malls, golf courses, restaurants, beaches. Since this virus is carried in by people coming to the islands we all are cautious and our leaders are trying to make sure we are safe while at the same time planning on opening the islands to visitors. There will be restrictions for sure for a very long time but eventually we will be able to welcome you back with our usual Kauai spirit.

Cathy Zadel

Page 15: The Cliffs at Princeville · 2020. 6. 16. · The Cliffs at Princeville June 2020 Aloha from Kauai- You’ve heard the saying that starts with “Just when you thought you had seen

An Uncommon Day

at The Cliffs

In an email message to staff colleagues, Kehau Acob, the Cliffs IT Manager wrote:

“Working alone in the entire office I was inspired to take these pics. It is about 5:20 PM on Thursday 5/14/2020. It is a beautiful afternoon. At this time one year ago, the Front Desk and Activity Desk were bustling with noise and activity. Hopefully, we shall be bustling with activity and noise

again soon.” Here, here to that!

Page 16: The Cliffs at Princeville · 2020. 6. 16. · The Cliffs at Princeville June 2020 Aloha from Kauai- You’ve heard the saying that starts with “Just when you thought you had seen

SCOTCH EGGS

Have ready 6 eggs boiled hard, with shells removed

and as cold as can be but not frozen. Mix 1 pound

pork sausage meat, 1/2 cup minced onion, 1 tsp

marjoram, 1 tsp rosemary and 1/2 tsp pepper in

your mixing bowl. Divide the mix into 6 portions.

Pat the eggs dry and cover each with one portion of

the sausage. Dip them in a small bowl containing 1

egg lightly beaten with 1 tbsp water, then roll the

eggs in fresh bread crumbs (about 1-1/2 cups total),

pressing the crumbs into the sausage. Deep fry in

350 degree oil, two at a time, for about 2 minutes or

until they are golden brown. Transfer to towels and

drain off the oil. Sprinkle with salt. Serve them hot,

cold or room temperature, sliced.

CINNAMON CRUNCH

COFFEECAKE

2 C flour

1-1/2 tsp baking powder

1 tsp cinnamon

½ tsp salt

¼ tsp nutmeg

3/4 C sugar

1/3 c shortening

1 c milk

2 eggs

topping (below)

Heat oven to 350. Grease and flour 13X9 pan. Sift dry

ingredients into large mixer bowl. Blend in shortening

and milk. Beat 1-1/2 min. Add eggs; beat 1 min. Pour

1/3 mix into pan. Sprinkle ½ topping on batter. Pour

remaining batter on topping; sprinkle remaining top-

ping on. Bake 30-40 min.

Topping: 2/3 c brown sugar packed, 2 T flour, 2T

butter, 1 c chopped pecans. Combine brown sugar and

flour. Cut in butter until crumbly. Stir in nuts.

2 stalks celery, sliced

1 onion, sliced

1/2 green pepper, sliced

1 tomato, sliced

1 lb Polish sausage, cut into 1/2” slices

3 cloves chopped garlic

1 lb chopped bacon

1/4 cup red wine vinegar

1 T Worcestershire sauce

1 tsp paprika

1 tsp thyme

1 tsp pepper

In a large flameproof baking dish, sprinkle celery, on-

ion, green pepper, and tomato. Spread Polish sausage

over this, then sprinkle with the garlic. Cover all with

the bacon. Mix vinegar, Worcestershire, paprika, thyme

and pepper, and sprinkle over everything. Bake at 350°

for one hour. Pour off juices and run under the broiler

for 5 minutes or until bacon is crisp.

BACON AND SAUSAGE

CASSEROLE

Cathy’s Kitchen Breakfast & Brunch Comfort Food

4 eggs

3/4 cup flour

3/4 cup milk

1/2 tsp salt

1/4 cup butter

2 Granny Smith apples peeled and sliced thinly

1/4 cup sugar

1/4 tsp cinnamon

Heat oven to 400°. Place 2 round layer cake pans in

oven. Beat eggs, flour, milk and salt in mixer bowl at

medium speed (or in food processor) for 1 minute.

Remove pans from oven and place 2 T butter in each.

Rotate pans until butter melts and coats sides of

pans. Arrange half of apple slices in each pan. Divide

batter evenly between pans. Mix sugar and

cinnamon, and divide between the pans. Bake,

uncovered, for 20-25 minutes or until puffed and

golden.

Serve with syrup, applesauce, powdered sugar or

fruit.

GERMAN APPLE PANCAKES

Page 17: The Cliffs at Princeville · 2020. 6. 16. · The Cliffs at Princeville June 2020 Aloha from Kauai- You’ve heard the saying that starts with “Just when you thought you had seen

AOAO Board of Directors BOARD OFFICERS

President Dale Sands

Vice President James Quisenberry

Secretary Mike Cook

Treasurer Norman Litell

DIRECTORS

Carolyn Russell

Don Jacobs

Mike Dunn

George Bruns

Charlene Harper

AOAO COMMITTEES CANDIDATE REVIEW COMMITTEE

George Bruns (Chair), Don Jacobs, James Quisenberry

JOINT TECHNOLOGY COMMITTEE

James Quisenberry (Co-Chair), Norman Litell, Charlene Harper BUILDING, GROUNDS AND MAINTENANCE COMMITTEE

Mike Dunn (Chair), Mike Cook, George Bruns, Carolyn Russell

QUALITY CONTROL SUBCOMMITTEE

Mike Cook (Chair), Mike Dunn

JOINT OWNER & GUEST RELATIONS

Carolyn Russell (Co-Chair), Mike Cook, James Quisenberry

FINANCE COMMITTEE (OF THE WHOLE)

Norman Litell (Chair)

LEGAL COMMITTEE James Quisenberry (Chair), Don Jacobs,

Norman Litell

JOINT STRATEGIC AND LONG RANGE

PLANNING

Charlene Harper (Co-Chair), George Bruns,

Carolyn Russell

JOINT SUSTAINABILITY COMMITTEE

Mike Dunn (Co-Chair), Mike Cook

JOB TASK FORCE

James Quisenberry (Co-Chair),

Charlene Harper

CRVOA Board of Directors BOARD OFFICERS

President Christopher Stawski

Vice President Paul Cannings

Secretary James Moyes

Treasurer James Quisenberry

Member at Large Sean Montgomery

CRVOA COMMITTEES JOINT STRATEGIC AND LONG RANGE

PLANNING James Quisenberry

NOMINATING COMMITTEE

James Quisenberry, Sean Montgomery

COMMUNICATIONS SUBCOMMITTEE

James Moyes

CCIOA/CRVOA JOINT RENOVATIONS

Sean Montgomery

JOINT TECHNOLOGY COMMITTEE

James Quisenberry

JOINT SUSTAINABILITY COMMITTEE

Chris Stawski (Ex-Officio)

JOINT QUALITY CONTROL SUB COMMITTEE Sean Montgomery

AD HOC FACILITIES MASTER PLAN COMMITTEE

Paul Cannings

CCIOA Board of Directors BOARD OFFICERS

President Mike Tabbert

Vice President Kay Thompson

Treasurer Tom Selders

Secretary Mike Cook

DIRECTORS

Jud Scott

Don Jacobs

Kelly Richardson

CCIOA COMMITTEES HUMAN RESOURCES COMMITTEE

Tom Selders (Chair), Kay Thompson, Mike Cook

FINANCE COMMITTEE OF THE WHOLE

Tom Selders (Chair)

CCIOA/CRVOA JOINT RENOVATIONS COMMITTEE

Kelly Richardson (Chair), Tom Selders

NOMINATING & GOVERNANCE COMMITTEE

Kay Thompson (Chair), Kelly Richardson, Mike Cook

JOINT TECHNOLOGY

Don Jacobs (Co-Chair), Tom Selders

JOINT GUEST RELATIONS and

MARKETING

Mike Cook (Co-Chair), Kelly Richardson,

Tom Selders

JOINT SUSTAINABILITY

Don Jacobs (Co-Chair), Jud Scott JOINT STRATEGIC &

LONG RANGE PLANNING

Jud Scott (Co-Chair) Don Jacobs

LEGAL COMMITTEE

Jud Scott (Chair), Don Jacobs, Kelly Richardson

JOB TASK FORCE

Kay Thompson (Co-Chair), Kelly Richardson

BOARD OFFICERS & COMMITTEES

2019-2020

2020 Board Meetings

JULY, 2020

Week of July 20, 2020

OCTOBER, 2020

Week of October 5 , 2020

CMG

Board of Directors

Karen Angona President

Charlotte Hart Vice President

George Bloeser Secretary

Tom Selders Treasurer

Judy Bloeser Director

Cmghawaii.com Newsletter

Editor Cathy Zadel