the cloud experience - cdn.ymaws.com€¦ · the cloud experience. #leadit abstract most of the...
TRANSCRIPT
![Page 1: The Cloud Experience - cdn.ymaws.com€¦ · The Cloud Experience. #LEADit Abstract Most of the time when people think of cloud they think from the consumerization perspective because](https://reader036.vdocument.in/reader036/viewer/2022070719/5edf73b8ad6a402d666acc71/html5/thumbnails/1.jpg)
#LEADit
Anthony Orr
Director, BMC Software; ITIL Author
The Cloud Experience
![Page 2: The Cloud Experience - cdn.ymaws.com€¦ · The Cloud Experience. #LEADit Abstract Most of the time when people think of cloud they think from the consumerization perspective because](https://reader036.vdocument.in/reader036/viewer/2022070719/5edf73b8ad6a402d666acc71/html5/thumbnails/2.jpg)
#LEADit
AbstractMost of the time when people think of cloud they think from the
consumerization perspective because of the way cloud affects our personal
lives. There is an industrialization perspective for IT practitioners that we need
to better understand. IT services and business services are being transformed
to digital services today in order to enhance the experience for our end users.
In this session the digital service revolution, consumerization and
industrialization of cloud for business value will be discussed.
![Page 3: The Cloud Experience - cdn.ymaws.com€¦ · The Cloud Experience. #LEADit Abstract Most of the time when people think of cloud they think from the consumerization perspective because](https://reader036.vdocument.in/reader036/viewer/2022070719/5edf73b8ad6a402d666acc71/html5/thumbnails/3.jpg)
#LEADit
Defining Cloud
• NIST definition
– Three core delivery models
– Four deployment models
– Five characteristics
– Multiple actors
![Page 4: The Cloud Experience - cdn.ymaws.com€¦ · The Cloud Experience. #LEADit Abstract Most of the time when people think of cloud they think from the consumerization perspective because](https://reader036.vdocument.in/reader036/viewer/2022070719/5edf73b8ad6a402d666acc71/html5/thumbnails/4.jpg)
#LEADit
Traditional IT and Cloud
![Page 5: The Cloud Experience - cdn.ymaws.com€¦ · The Cloud Experience. #LEADit Abstract Most of the time when people think of cloud they think from the consumerization perspective because](https://reader036.vdocument.in/reader036/viewer/2022070719/5edf73b8ad6a402d666acc71/html5/thumbnails/5.jpg)
#LEADit
Value
• Agility – Speed to
market
• Cost Savings –
Better cost
management
• Operational
excellence
![Page 6: The Cloud Experience - cdn.ymaws.com€¦ · The Cloud Experience. #LEADit Abstract Most of the time when people think of cloud they think from the consumerization perspective because](https://reader036.vdocument.in/reader036/viewer/2022070719/5edf73b8ad6a402d666acc71/html5/thumbnails/6.jpg)
#LEADit
Common business objectives
Source: ITIL© Service Strategy
Publication 2011
![Page 7: The Cloud Experience - cdn.ymaws.com€¦ · The Cloud Experience. #LEADit Abstract Most of the time when people think of cloud they think from the consumerization perspective because](https://reader036.vdocument.in/reader036/viewer/2022070719/5edf73b8ad6a402d666acc71/html5/thumbnails/7.jpg)
#LEADit
Bad clouds
• Do not meet need of business
• Technology silos
• Can’t support business workloads
• Not heterogeneous
![Page 8: The Cloud Experience - cdn.ymaws.com€¦ · The Cloud Experience. #LEADit Abstract Most of the time when people think of cloud they think from the consumerization perspective because](https://reader036.vdocument.in/reader036/viewer/2022070719/5edf73b8ad6a402d666acc71/html5/thumbnails/8.jpg)
#LEADit
Practice of Service
Management• What organizations do
• Underpinned by ITSM
![Page 9: The Cloud Experience - cdn.ymaws.com€¦ · The Cloud Experience. #LEADit Abstract Most of the time when people think of cloud they think from the consumerization perspective because](https://reader036.vdocument.in/reader036/viewer/2022070719/5edf73b8ad6a402d666acc71/html5/thumbnails/9.jpg)
#LEADit
Consumerization
• Delivery of service
• Experience
• Engagement
![Page 10: The Cloud Experience - cdn.ymaws.com€¦ · The Cloud Experience. #LEADit Abstract Most of the time when people think of cloud they think from the consumerization perspective because](https://reader036.vdocument.in/reader036/viewer/2022070719/5edf73b8ad6a402d666acc71/html5/thumbnails/10.jpg)
#LEADit
Industrialization
• Delivery and Support
of Service
• Service lifecycle
• 4 P’s
• 3 E’s
![Page 11: The Cloud Experience - cdn.ymaws.com€¦ · The Cloud Experience. #LEADit Abstract Most of the time when people think of cloud they think from the consumerization perspective because](https://reader036.vdocument.in/reader036/viewer/2022070719/5edf73b8ad6a402d666acc71/html5/thumbnails/11.jpg)
#LEADit
Managing Services
• IT Services
• Business Services
• Digital Services
![Page 12: The Cloud Experience - cdn.ymaws.com€¦ · The Cloud Experience. #LEADit Abstract Most of the time when people think of cloud they think from the consumerization perspective because](https://reader036.vdocument.in/reader036/viewer/2022070719/5edf73b8ad6a402d666acc71/html5/thumbnails/12.jpg)
#LEADit
Digital Services
![Page 13: The Cloud Experience - cdn.ymaws.com€¦ · The Cloud Experience. #LEADit Abstract Most of the time when people think of cloud they think from the consumerization perspective because](https://reader036.vdocument.in/reader036/viewer/2022070719/5edf73b8ad6a402d666acc71/html5/thumbnails/13.jpg)
#LEADit
Digital Services in the Cloud
![Page 14: The Cloud Experience - cdn.ymaws.com€¦ · The Cloud Experience. #LEADit Abstract Most of the time when people think of cloud they think from the consumerization perspective because](https://reader036.vdocument.in/reader036/viewer/2022070719/5edf73b8ad6a402d666acc71/html5/thumbnails/14.jpg)
#LEADit
Nexus of Things
• Social
• Mobile
• Analytics
• Cloud
• Internet of Things
• Big Data
![Page 15: The Cloud Experience - cdn.ymaws.com€¦ · The Cloud Experience. #LEADit Abstract Most of the time when people think of cloud they think from the consumerization perspective because](https://reader036.vdocument.in/reader036/viewer/2022070719/5edf73b8ad6a402d666acc71/html5/thumbnails/15.jpg)
#LEADit
Addressing challenges
• People
• Process
• Technology
• Partners
![Page 16: The Cloud Experience - cdn.ymaws.com€¦ · The Cloud Experience. #LEADit Abstract Most of the time when people think of cloud they think from the consumerization perspective because](https://reader036.vdocument.in/reader036/viewer/2022070719/5edf73b8ad6a402d666acc71/html5/thumbnails/16.jpg)
#LEADit
Recommendations
• Focus on core competence
• Value chain/network
• Use ITIL as a tool
• Think consumerization/industrialization
• Address organizational concerns
![Page 17: The Cloud Experience - cdn.ymaws.com€¦ · The Cloud Experience. #LEADit Abstract Most of the time when people think of cloud they think from the consumerization perspective because](https://reader036.vdocument.in/reader036/viewer/2022070719/5edf73b8ad6a402d666acc71/html5/thumbnails/17.jpg)
#LEADit
Additional Resources
• www.bmc.com
• @anthonyorratbmc
“IT is amazing what IT was meant to be”