the cloud's business impact on human resources
DESCRIPTION
HR professionals are often faced with challenging questions about cloud-based technology. For example, how can HR professionals ensure that a cloud-based system provides security and can be trusted to protect data? How should service levels and formal service agreements be analyzed to guarantee that they are sufficient to handle organizational needs? How will incorporating cloud-based technology with other applications impact areas such as payroll and benefits. This presentation will explore these questions about cloud-based technology, preparing HR professionals to respond to challenging questions about security, service, and integration. Participants will also learn how cloud-based technology provides an efficient means to make data driven decisions based on the measurement of goals and human capital costs.TRANSCRIPT
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The Cloud’s Business Impact on HR
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• Define the Cloud
• Explore Cloud Models
• How the Cloud Works
• Why the Cloud Matters to HR
• Benefits of the Cloud
• Evaluating Cloud Vendors
• Overview
• Q&A Session – 15 mins
Agenda
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What is the Cloud?
Webster’s Definition – A distribution of network based environments that share services delivered from external systems which can be stored, accessed, and managed from various devices.
My Definition – “The Internet”
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Cloud Service Models
Reference: http://blog.appcore.com/blog/bid/168247/3-Types-of-Cloud-Service-Models
Infrastructure-as-a-Service (IaaS)
Platform-as-a-Service (PaaS)
Software-as-a-Service (SaaS)
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What can the Cloud do for you?
• 360 Degree Feedback• Attendance Management• Benefits Management• Compensation Management• Competency Management• Development Tracking• Discipline History• Email Notifications• Employee Database• Employee Self Service• Payroll Management• Performance Appraisal• Personnel Management• Recruiting Management• Vacation / Leave Tracking
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How does the Cloud work?
Image credit: Strickland, How Cloud Computing Works
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Why Does the Cloud Matter to You?
• Value
• Financial
• Risk mitigation
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Value
• Automation
• Brand support
• Ability to measure
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Financial
• Delivers value to the top line
• Saves money which lands on the bottom line
• Cheaper in volatile times
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Risk Mitigation
• Will not break
• It will not become out of date
• Organizations need a foot in the future
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Reference: http://www.deloitte.com/assets/Dcom-Australia/Local%20Assets/Documents/Services/Consulting/Human%20Capital/Deloitte_HR_in_the_Cloud_Deloitte_16Apr2012.pdf
Value?
Launch Time?
Return On Investment?
Service?
Key Questions
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Reference: http://www.deloitte.com/assets/Dcom-Australia/Local%20Assets/Documents/Services/Consulting/Human%20Capital/Deloitte_HR_in_the_Cloud_Deloitte_16Apr2012.pdf
ERP upgrade with legacy HR platforms
SaaS Technology Already in Use
Company Growth
Paper/Manual Processes
The Right Timing
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Reference: http://www.deloitte.com/assets/Dcom-Australia/Local%20Assets/Documents/Services/Consulting/Human%20Capital/Deloitte_HR_in_the_Cloud_Deloitte_16Apr2012.pdf
Security
Service Levels
Integration
Key Questions
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Reference: http://www.networkworld.com/news/2010/092710-software-as-service-security.html?page=4 15
Security
• Ask for security benchmarks that the cloud service provider has met.• Ask about how data centers are secured and how vendors segregate data in multi-tenant systems.• Explain the importance of educating employees and using various network monitoring and Web filtering technologies.• Verify the data's location in order to meet regulatory requirements.
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Reference: http://www.networkworld.com/news/2010/092710-software-as-service-security.html?page=4 15
Security
• Class A data center• Proper certifications• Redundancy • Offsite backup• Owns and operates infrastructure
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Reference: http://www.weber.edu/ITDivision/policy_pages/saassecurityguidelines.html
• Non-disclosure and confidentiality agreements?
• Screening policies and procedures satisfactory? • Reviewed periodically for appropriate access?
• Outsourcing job functions?
Service Levels
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Reference: http://www.samanage.com/sites/samanage.com/content/Smart-Questions-for-your-SaaS-vendor.pdf
• Multiple support avenues
• Support during normal business hours
• Professional support team
• Info to help address common issues
• Ability to submit unlimited support requests
Service Levels
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Reference: http://www.samanage.com/sites/samanage.com/content/Smart-Questions-for-your-SaaS-vendor.pdf14
Integration
• Process
• Price • Short and long term goals
• Partners
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Reference: http://www.samanage.com/sites/samanage.com/content/Smart-Questions-for-your-SaaS-vendor.pdf 14
Integration
• Multiple integration points
• Flexible formats
• Open as possible
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Reference: http://www.samanage.com/sites/samanage.com/content/Smart-Questions-for-your-SaaS-vendor.pdf 15
Data Ownership
• What is the vendor’s policy?
• Can the data be moved?
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Reference: http://www.samanage.com/sites/samanage.com/content/Smart-Questions-for-your-SaaS-vendor.pdf 15
Data Ownership
• Data never shared
• Only accessed by authorized staff
• Full access
• Downloadable
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Reference: http://www.weber.edu/ITDivision/policy_pages/saassecurityguidelines.html
• Uptime statistics
• Disaster protection • Meet service level expectations
Performance
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Reference: http://www.weber.edu/ITDivision/policy_pages/saassecurityguidelines.html
• Uptime of 99.5%
• Back up servers • Performance monitoring
• Service credits if SLAs are unmet
Performance
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Reference: http://www.samanage.com/sites/samanage.com/content/Smart-Questions-for-your-SaaS-vendor.pdf 14
Enhancements
• New features?
• When/how often?
• What is the role of customer feedback?
• Associated fees?
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Reference: http://www.samanage.com/sites/samanage.com/content/Smart-Questions-for-your-SaaS-vendor.pdf 14
Enhancements
• Frequent upgrades
• No disruption
• Little effort
• Incorporation of feedback
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Reference: http://www.samanage.com/sites/samanage.com/content/Smart-Questions-for-your-SaaS-vendor.pdf 15
Usability
• Can you and your staff use it easily?
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Reference: http://www.samanage.com/sites/samanage.com/content/Smart-Questions-for-your-SaaS-vendor.pdf 15
Usability
• Data never shared
• Only accessed by authorized staff
• Full access
• Downloadable
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Reference: http://www.samanage.com/sites/samanage.com/content/Smart-Questions-for-your-SaaS-vendor.pdf
• Meets needs and requirements?
• Flexibility? • Terms?
Contract
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Reference: http://www.samanage.com/sites/samanage.com/content/Smart-Questions-for-your-SaaS-vendor.pdf
• Flexible
• Available discounts
Contract
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1. Drop in Jobless Rates. 2. Hike in College Grad Hires.3. Focus on Millenials. 4. Better Data Utilization5. Recruiting like a Marketer.6. Paperless Processes. 7. Maximizing People Potential.
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Overview Trends
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• Define the Cloud
• Explore Cloud Models
• How the Cloud Works
• Why the Cloud Matters to HR
• Benefits of the Cloud
• Evaluating Cloud Vendors
• Overview
• Q&A Session – 15 mins
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Overview