The complete guide totelematics in Europe

and the USA

2010

SBD/TEL/2900Click to

continue

Contents

Section 1: Available services by vehicle manufacturer

• Matrices showing vehicle manufacturer telematics services by region

Section 2: Definition of services

• Definitions for the different telematics services listed in the matrices

Section 3: Overview of systems

• Suppliers, simplified system schematics and typical user interface

Section 4: Service cost and availability

• Pricing of the services offered and countries in which they operate

Section 5: Communication flow diagrams

• How data and voice are routed for all vehicle manufacturer’s services

Slide N

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This interactive guide provides a comprehensive overview of the telematicssystems and services offered by vehicle manufacturers in Europe and theUSA. It enables the reader to obtain a detailed overview of which servicesare offered by each vehicle manufacturer, as well as providing deeperinsight into how these services have been implemented. To return to thisintroduction slide at any stage click on the SBD logo above.

How to use this guide:

Note. Click here to view a list of acronyms and diagram explanations

Vehicle manufacturer

Services

Safety, security and other vehicle services Connected navigation Infotainment

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BMWAssist, Online, Tracking,Teleservices, Internet

Introduction

Click to show the key telematics system suppliers, user interface and system electrical architecture

Click to show the different service packages, pricing and geographic coverage

Click to show the communication (voice/data) flow implementation for the selected service

Click to show a definition for that service (common to all vehicle manufacturers)

Meaning of symbols in table:

Service supported

Service recently cancelled

Service planned in future

Service not supportedClick to

continue

Step 1: Select a market

Europe USA

Step 2: Select a service

Vehicle manufacturer

Services

Safety, security and other vehicle services Connected navigation Infotainment

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Alfa Romeo Blue&me nav

AudiOnline, Stolen vehicle

tracking

BMWAssist, Online, Tracking,Teleservices, Internet

Citroen eTouch

Fiat Blue&me nav

Infiniti Stolen vehicle tracking

Jaguar Jaguar Watch

Lancia Blue&me nav

Land Rover Land Rover Watch

NissanEV telematics,

Stolen vehicle tracking

Peugeot Connect

Porsche Stolen vehicle tracking

Renault Stolen vehicle tracking

VolkswagenService planned from late 2010 – on Phaeton initially

Volvo OnCall

Click to change region

Excludes free-at-the-point-of-use broadcast RDS TMC services

Only available on older modelsInteractive sample

Step 2: Select a service

Vehicle manufacturer

Services

Safety, security and other vehicle services Connected navigation Infotainment

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Acura AcuraLink

Audi Online

BMW Assist, TeleService

Ford SYNC, Work Solutions

GM OnStar

Kia UVO

Lexus Enform

Mercedes Benz mbrace

Toyota Safety Connect

Click to change region

This sample only includes information for European services. If you would like more information about US or China services, please contact our Sales team at +44 (0) 1908 305 101.

Automatic eCall

The purpose of an automatic eCall system is to facilitate a fast response from the emergency services to a vehicle crash requiring their attention

When a crash occurs (the TCU typically receives an input from the airbag ECU to confirm a crash has occurred) the TCU automatically transmits data, including last known GPS coordinates, and initiates a voice call to the relevant receiver

In Europe, the EC is pushing for a Public eCall solution whereby voice calls are routed directly to the local PSAP (see figure) and there arecommon standardsfor the data content and format

Vehicle manufacturers withexisting services use Private eCall, where the voice and data calls are routed via a Telematics Service Provider (TSP)

Return to Main

Manual eCall

The purpose of a manual eCall system is to allow a vehicle occupant to alert the emergency services to a situation requiring their attention

A manual eCall system must provide some way for the occupant to activate the service, usually a switch, which may be protected against accidental operation either by location or function (e.g. press and hold)

Activation of the service causes the TCU to automatically transmit data, including last known GPS coordinates, and initiate a voice call to the relevant receiver

In Europe, the EC is pushing for a Public eCall solution whereby voice calls are routed directly to the local PSAP (see figure) and there are common standards for the data content and format

Vehicle manufacturers with existing services use Private eCall, where the voice and data calls are routed via a Telematics Service Provider (TSP)

Return to Main

bCall (breakdown assistance)

In its simplest form, a bCall (breakdown call)service will send the current vehicle positionto a roadside assistance organisation and initiate a voice call

The bCall trigger is usually a switch which must be pushed by the user in order to activate the service. Whilst in theory a single push button could be used for manual eCall and bCall, most vehicle manufacturers have separate push buttons for these two services

o Note. A dedicated switch is mandatory for manual eCall in the UK

An ‘enhanced’ bCall service is one where current vehicle diagnostic information is transmitted in addition to the vehicle position. This could, in principle, allow the fault to be diagnosed remotely and appropriate action taken

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Stolen vehicle tracking

The purpose of a Stolen Vehicle Tracking (SVT) system is to facilitate the recover of the vehicle after theft. Usually, the owner must first report the theft to the police (obtaining a crime report number) prior to contacting their SVT service provider

The SVT service provider will request location data from the TCU in the vehicle periodically and liaise with the police. In some countries there are special requirements from insurers and the police covering the system specification and the robustness of the service provider

In more advanced systems, the TCU location will be protected against attack. The TCU may also be capable of sending out automatic theft alerts based on vehicle intrusion or illegal movement. The TCU may also be linked to the Engine Management System (EMS) to enable immobilisation or speed degradation by remote command

Return to Main

Remote control

The purpose of a remote control service isto enable the legitimate owner to activatea vehicle function remotely

Examples of remote control services, wherethe TCU facilitates the external control of specific vehicle functions, include:o Remote door locking / unlocking (e.g. vehicle owner is locked out of their vehicle)

o Remote power window / sunroof closing

o Remote horn pulsing and lights flashing (e.g. ‘vehicle finder’ or security function)

o Remote pre-cooling / pre-ventilation / pre-heating

Some level of security is required (authentication) to confirm that it is the owner who is requesting activation of these services. This is typically done by using a spoken password / PIN during a voice call

Some vehicle manufacturers now allow remote control requests to be performed using an internet-enabled PC or a mobile phone running a vehicle manufacturer’s specific application

Return to Main

Remote monitoring

Remote monitoring services enable vehicle status information to be sent to a remote end-user. Examples of this type of service include:

o Door lock status - is the vehicle locked or unlocked?

o Alarm notification status - has the alarm systembeen triggered?

o Fuel level

o Electric vehicle battery status – such as estimatedrange, battery diagnostics, charge time remaining, etc.

o Vehicle position – such as a ‘vehicle finder’ application for a PCor mobile phone

o Vehicle position history – one example is the collection of anonymous ‘floating car data’ for road traffic services

Manufacturers may also use this service to obtain data which shows how owners are actually using their vehicles, for example:

o How often do they drive their vehicle?

o How far do they drive their vehicle, and how is the vehicle being driven?

This information may be useful both for future vehicle design and to correlate with remote diagnostic information to improve quality performance

Return to Main

Remote diagnostics

Remote diagnostic services can broadly be grouped into the following different implementations:

o Maintenance minder – when the vehicle reaches a certain mileage (e.g. 90% of the manufacturer’s recommended service interval since the previous service), the TCU will send a message to the owner or the owner’s preferred dealership, advising them that the vehicle is due its service

o Health check – either on a periodic basis, or triggered by a request from the owner, the TCU compiles the vehicle’s general status, using inbuilt diagnostic reporting functions, and transmits a diagnostic report to the owner, the owner’s preferred dealership, or to the vehicle manufacturer

o Fault triggered – when a fault (DTC) is detected with one of the vehicle systems, this triggers the TCU to send the DTC code and any context information (e.g. snapshot data) to the owner’s preferred dealer, or to the vehicle manufacturer

o Enhanced bCall – when a manual breakdown call is initiated by the owner, the TCU sends both position data and DTC status information to the roadside assistance service or the vehicle manufacturer. This information may be used to provide a more appropriate response to the situation

Return to Main

Insurance services (e.g. PAYD)

Pay-As-You-Drive (PAYD) schemes offer insurers thechance to reduce costs, more accurately reflect actual risk and provide more competitive products to the end-user based on getting feedback from the vehicle as to when, where, how or how far the vehicle is being driven (or a combination of these factors)

The first PAYD insurance schemes were small-scale trials and, where these were successful, they were launched as full-scale policies available to all owners

Insurance companies are starting to address issues such as privacy, business models and service reliability

Return to Main

Eco-drive

An eco-driving telematics service is enabled by the recording and transmission of relevant vehicle data.Analysis of this data can generate driver-specifictips to improve vehicle fuel economy, for exampleby adopting a more fuel-efficient driving style

Examples of current eco-driving services include:

o Driver performance rating – drivers may analyse their eco-performance using the manufacturer’s website. Analysis is sometimes separated into ‘Acceleration’, ‘Braking’ and ‘Idling’ profiles, together with an overall profile. Suggestions are made about how the driver can improve their driving style so that they use less fuel

o Eco-competition – drivers are able to compare their eco-driving performance against others in a simulated competition, using the manufacturer’s website

o Historical data – drivers are able to view their eco-driving profile data over time, to see if it has improved

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EV services

Electric Vehicle (EV) services arespecifically tailored to provide theend-user, or the vehiclemanufacturer, with informationrelating to parameters of interest for EVs

Vehicle manufacturers may want to use the telematics service to monitor the condition and usage patterns of the vehicle battery during its operating life, using a range of special diagnostics commands

End-users may be able to use the telematics service to remotely obtain vehicle information such as charge time remaining, charge status and range, energy consumption and fuel savings over time, etc.

EV services may also allow drivers to navigate to the nearest recharging point, calculate the most ‘efficient’ driving route, etc.

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Fleet management

A fleet management service permitsthe owner/manager of a vehicle fleetto monitor the status of the vehiclesremotely

It is similar in concept to a remote diagnostics service, but the volume ofdata per vehicle is significantly higher

In conjunction with appropriate back-end analysis software, this information may be used in many different ways, such as:

o Generation of usage reports

o Monitoring of driving / vehicle performance over extended periods of time

o Proactive scheduling of vehicle maintenance

o Improving fleet efficiency (e.g. ability to direct nearest vehicle to client, etc.)

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Off-board navigation

An off-board navigation service allows the driver to receive turn-by-turn instructions toguide them to their ultimate destination

The instructions may be either:

o Verbal ~ synthesized from received data using text-to-speech software, or:

o Visual ~ directions in graphical or text form presented on one of the vehicle display screens, or on the windscreen using head-up-display.

An off-board navigation service is most relevant to drivers in vehicles which do not have an in-car navigation system

Some vehicles which do have navigation systems are supplementing the on-board route with off-board data, such as Google Earth images, so that the driver is presented with more comprehensivevisual images relating to their current route

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Route guidance (operator)

A route guidance service allows the driver toreceive voice instructions to guide them to theirdestination from an operator in a call centre

The destination may have been pre-determined bythe driver, or it may have been selected from a POIsearch in a voice call with the call centre operator

This type of service is most relevant to drivers of vehicles which do not have an in-car navigation system, or where the existing navigation system has out-of-date map data or cannot accept a destination sent remotely as data

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Traffic reports

The purpose of a traffic report service isto inform the driver of traffic conditionsrelevant to the area in which they are driving, or a location on their intendedroute, so that they may alter their routeto avoid heavy traffic if necessary

Traffic reports may be delivered to the driver verbally or visually. Where traffic information is given verbally, this may be from an operator in a call centre or using off-board text-to-speech conversion software

Where traffic reports are sent as data to the car, this may be using mobile phone or FM/HD/satellite radio (e.g. RDS-TMC) networks

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Car park spaces

The purpose of a car park spaces service is to provide the driver with informationabout available parking in the local area, based on the most current information

The advantage of this service is that thedriver can avoid lengthy delays in parking their vehicle, by knowing in advance which car parks have the most available spaces

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Weather reports

A weather report service allows theuser to receive up-to-date weatherforecasts for a particular region of interest

Some vehicle manufacturer’s services allow the user to set particular preferences (usually chosen using the manufacturer’s web portal) for their weather reports, such as specifying their ‘home’ town or their usual commuting route / destination. This can ensure they rapidly receive the relevant forecast once they are in the vehicle

Weather reports may be provided verbally or visually to the user. Where reports are sent as data to the car, this may be using mobile phone or satellite radio networks

Current weather information may come from a variety of sources, both from public and private organisations. This information may be collected by an aggregator service provider

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In-car local search

The purpose of an in-car local search service is to provide the user with amethod of searching for business addresses and locations

The advantage for the user overtraditional POI lists that are embedded in navigation systems is access to a much wider set of data that is continuously kept up to date

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POI search

A Point Of Interest (POI) search service allowsthe user to search for a particular destination using a remote POI information database

The POI service is performed via a voice call to acall centre operator

The most convenient systems will also allow the POI search result (the chosen destination) to be either downloaded to the vehicle navigation system so that route guidance may be started, or used as the destination for an off-board route guidance service

The driver may also be provided with a phone number for the POI selected, and be able to automatically dial this number using a hands-free phone

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Destination send-to-car (from PC)

The purpose of this service is to providethe user with a means of planning theirforthcoming journey using a PC, and todownload the chosen destination to the vehicle

To access this service, the owner must have accessto a PC and must typically be registered (e.g. user name and password) to use the service. This service may be provided via the vehicle manufacturer’s web portal, or from a route planning website (e.g. GoogleMaps)

Once they are in the vehicle, the user typically has to manually request the destination download into the navigation system

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Concierge service

The purpose of a concierge service isto enable the driver to access to a voiceoperator who is capable of answeringa wide range of requests

The requests could be just for information, such as flight arrival /departure times, restaurantrecommendations, nearest hotel, etc.

The requests could alternatively require the operator to perform an action on behalf of the owner, such as reserving a recommended hotel or restaurant, or sending a gift / flowers on behalf of the driver

The level of concierge services provided varies between different vehicle manufacturers, but they are similar in the fact that this type of service is provided only to drivers who subscribe to the ‘premium’ or ‘luxury’ telematics subscription package (where there are different levels of subscription available)

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News, stocks & sports

The purpose of this type of service is toprovide information on news events, stock prices or the latest sports news to the driver and/or passenger

This type of information is often aggregated by different service providersto facilitate rapid access on demand

Some manufacturers permit the owner to customise thisservice (typically via the vehicle manufacturer’s web portal), for example setting preferences for their favourite sports teams or particular stocks to watch. Once these preferences are set, the owner can receive regular updates on their favourite selections in the car in a more convenient manner (menu selections are minimised)

News, Stocks and Sports information may be provided to the driver verbally or visually

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In-car email

The purpose of an in-car email service isto provide the driver and/or passenger with remote access to their emails

The main challenge for vehicle manufacturersis to ensure a safe and easy-to-use HMI. In somecases the vehicle occupants may only be able to read incoming emails – sending emails may be prohibited

The actual usability of such services may be limited, however, if the user cannot access their business email accounts

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Internet access

The purpose of an internet access service isto provide the driver / vehicle occupant withthe ability to use a full internet browser in the vehicle

For this to be effective, and to meet theexpectations of customers, the telematicssystem should be capable of high speeddata transfer. A minimum communications connection may thereforebe EDGE or 3G

Vehicle manufacturers which have implemented in-vehicle internet access via an embedded phone module and SIM typically charge a monthly fee for this service. Manufacturers may also have usage limits or restrictions

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BMW

Category Component Supplier

In-car electronics Network operator T-Mobile

GSM module Continental

Telematics ECU Continental

External providersCall Centre(s)

SEI, Mondial, Europe Assistance, BMW, Octo Telematics

Service Provider ATX WirelessCar

Harman Becker will provide BMW’s next generation TCU Changeover from ATX to WirelessCar during 2010

Traffic information(One-way broadcast service)

RDS-TMC over FM radio

Telematics services(Two-way GSM services using embedded communications)

Assist (SMS) Online (GPRS/EDGE) TeleService (Remote diagnostics) Internet (GPRS/EDGE) SVT (Italy only, GPRS)

CSD (and GPRS for some models from March 2010 onwards) used when using customer’s phone

Overview Interface Architecture Return to Main

BMW

SOS button:After pressing this button the user is connected to an operator who can

either provide assistance directly or forward the call as appropriate

Typical component locations:

(SOS button in roof console)

(iDrive in centre console)

iDrive controller:Other ConnectedDrive features and

system settings can be accessed using the iDrive controller and menu options

shown on the vehicle display

Overview Interface Architecture Return to Main

BMW

Note: At the end of the

subscription period,

TeleService continues

using the customer’s

mobile phone

Backup GSM

antenna

GPS & GSM

antennas

eCall switch

and LED

Car Information

Computer [CIC] *

Telematics Control Unit *

(with phone module)

Speakers

Embedded SIM

Collision output signal

Airbag control unit

(with backup

connection)

Backup

speaker

Primary power

source [BAT] &

redundant

connection [ACC]

Bluetooth connection to

user’s mobile phone

(alternative)

Central

Information

Display [CID]

Controller [CON]

(i-Drive)

Safety &Gateway

Module [SGM]

Byteflight

Hands-free

microphone

Front left

wheel speed

Front right

wheel speed

Overview Interface Architecture Return to Main* Note: other MOST ring components (e.g. Amplifier, CD

changer, Head-up display) omitted for clarity

LVDS

Roof function centre module

BMW

Service nameCustomer price plan

Communication method Pricing

Embedded(phone module

and SIM)

Customer phone

Initial costInitial free

period

Ongoing subscription(after free

period)

Pay per usefee

Assist & TeleService

Assist & TeleService = From

820 Euro(included with

Bluetooth option)

Assist = 6 months; TeleService =

lifetime

Assist = 175 Euro / year

Online

Assist, TeleService & OnLine = From

3,120 Euro(included with

Business navi & Bluetooth)

Assist & OnLine = 6 months;

TeleService = lifetime

Assist & OnLine = 250 Euro / year

N/A

Internet

Assist, TeleService, OnLine & Internet

= 3,970 Euro(included with

Professional navi & Bluetooth)

Assist & OnLine = 3 years;

TeleService = lifetime;

Internet = never free

Internet = 12 Euro / month

N/A

At the end of the subscription period, TeleService continues using the customer’s mobile phone(in some markets, TeleService is available where Assist is not available)

When using the customer’s mobile phone for TeleService, the cost of calls is only covered by BMW in some European countries (calls are chargeable in other countries)

Pricing Services Coverage Return to Main

BMW

Breakdown of telematics features by service / price plan

Service name / customer price

plan

Safety, security and other vehicle services Connected navigation Infotainment

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Pricing Services Coverage Return to Main

BMW

Service name

Coverage by EU country

Au

stri

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Bel

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Cze

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epu

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Den

mar

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Fran

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Online R R R R

Tracking R R R R R R R R R R R R R R

TeleService

Call

Diagnosis

Internet

Service sold and system operates

Service operates (but not sold)

Service will be available in the near future

R

Service not available

Table key:

Pricing Services Coverage Return to Main

BMW offers SVT as a service in other European countries, but it is only in Italy that SVT is offered as part of the Connected Drive set of services

Alfa RomeoAutomatic eCall

Data

Voice

Return to Main

Automatic call from the car (TCU)

TIM connectivity platform

Telecom Italia Mobile

PSAP

Automobile Club d’Italia

(ACI)

BMWAutomatic eCall

PSAP

PSAP

UK onlyAll countries except UK

SEI call centre

Automatic call from the car (TCU)

WirelessCar

Data Centre

Dispatcher (BMW)

Data

Voice

Return to Main

Comprehensive data relating to crash telemetry,

occupant statistics, etc is collected by the TCU for

transmission in an eCall (this ‘enhanced’ system used in

most BMW models from 2009 onwards)

Where ‘enhanced’ telemetry is available (see ), this data is analysed using an algorithm developed by BMW and the

William Lehman Injury Research Centre to determine risk of severe injury, which is

shared with the PSAP operator

SEI operator can also choose to conference PSAP with vehicle occupant(s)

CitroenAutomatic eCall

Data

Voice

Return to Main

Voice and data routed to either IMA or TCS depending on country(IMA call centres have the widest coverage)

Automatic call from the car (TCU)

Steria connectivity platform

Local PSAP

IMA / TCScall centre

FiatAutomatic eCall

Data

Voice

Return to Main

Automatic call from the car (TCU)

TIM connectivity platform

Telecom Italia Mobile

PSAP

Automobile Club d’Italia

(ACI)

LanciaAutomatic eCall

Return to Main

Data

Voice

Automatic call from the car (TCU)

TIM connectivity platform

Telecom Italia Mobile

PSAP

Automobile Club d’Italia

(ACI)

PeugeotAutomatic eCall

Data

Voice

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Voice and data routed to either IMA or TCS depending on country(IMA call centre has widest coverage)

Automatic call from the car (TCU)

Steria connectivity platform

Local PSAP

IMA / TCScall centre

VolvoAutomatic eCall

Except UK

Volvo call centre

Automatic call from the car (TCU)

Data

Voice

Local PSAP

UK only

Return to Main

WirelessCar connectivity platform

Call centre is operated by different companies (AutoLocator,

Mondial, SOS International and Viking) depending on the country

Definitions

The following abbreviations are used throughout this document:o TCU: Telematics Control Unit

o ECU: Electronics Control Unit

o eCall: Emergency Call

o SVT: Stolen Vehicle Tracking

o EV: Electric Vehicle

o CAN: Controller Area Network (vehicle communications bus)

o GSM: Global System for Mobile communications (mobile telecommunications)

o CDMA: Code Division Multiple Access (mobile telecommunications)

o PSAP: Public Safety Access Point

o N/A: Not Applicable

o TTS: Text-to-Speech

o PIN: Personal Identification Number (secret code for authentication)

o SIM: Subscriber Identity Module

o PAYD: Pay As You Drive, a type of telematics-based insurance policy

o SAP: Bluetooth SIM Access Profile, permitting access to a remote SIM

o DUN: Bluetooth Dial-Up-Networking, permitting internet access

List of commonly used abbreviations

Abbreviations Diagrams Return to Main

Definitions

The system architecture drawings featured in this document have the following features in common (example):

Explanation of system architecture drawings

Telematics Control Unit

(embedded phone module)

Backup GSM

antenna

Backup

battery

Backup

loudspeaker

Embedded

SIMCollision output signal

Airbag

control unit

(with backup

connection)

Microphone

Green box indicates

connected vehicle

electronic control unit

(ECU)

Blue box indicates the control unit

(TCU) which provides the

telematics function (sub-text

indicates whether a phone

module is embedded in the TCU)

Yellow box indicates

connected sensor or

other input / output

device

Boxes with dotted lines

show features which are

embedded within the

telematics control unit

Thick black line indicates

BUS connection

(CAN/LIN/MOST specified

where this has been

confirmed)

Thin black line

indicates discrete wired

connection

Red text (and lines) refer to

REDUNDANT features and

connections implemented to

improve the robustness of the

solution (e.g. crash survivability)

Abbreviations Diagrams Return to Main