the datascension advantage 2012
DESCRIPTION
A comprehensive company and country profile of Costa Rica\'s premier contact center solution.TRANSCRIPT
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The Datascension The Datascension AdvantageAdvantage
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IntegrityAn industry leader that provides transparency and accuracy
ProfessionalismUnparalleled work ethic that enhances our clients’ business
ExecutionPractical cost effective near shore outsourcing solutions that
exceed in quality and production.
Our Commitments Our Commitments
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Why Costa Rica? …..Proven Track RecordWhy Costa Rica? …..Proven Track Record
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Why Costa Rica? …..Proven Track RecordWhy Costa Rica? …..Proven Track Record
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Why Costa Rica? …..Proven Track RecordWhy Costa Rica? …..Proven Track Record
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Why Costa Rica? …..Proven Track RecordWhy Costa Rica? …..Proven Track Record
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Why Costa Rica? …..Proven Track RecordWhy Costa Rica? …..Proven Track Record
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Why Costa Rica? …..Proven Track RecordWhy Costa Rica? …..Proven Track Record
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Why Costa Rica? …..Proven Track RecordWhy Costa Rica? …..Proven Track Record
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Why Costa Rica? …..Qualified Work ForceWhy Costa Rica? …..Qualified Work Force
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Why Costa Rica? …..Qualified Work ForceWhy Costa Rica? …..Qualified Work Force
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Why Costa Rica? …..Qualified Work ForceWhy Costa Rica? …..Qualified Work Force
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Why Costa Rica? …..Qualified Work ForceWhy Costa Rica? …..Qualified Work Force
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Why Costa Rica? …..Qualified Work ForceWhy Costa Rica? …..Qualified Work Force
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Why Costa Rica? …..Qualified Work ForceWhy Costa Rica? …..Qualified Work Force
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Why Costa Rica? …..Qualified Work ForceWhy Costa Rica? …..Qualified Work Force
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Why Costa Rica? …..Qualified Work ForceWhy Costa Rica? …..Qualified Work Force
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Why Costa Rica? …..Strategic LocationWhy Costa Rica? …..Strategic Location
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Why Costa Rica? …..Strategic LocationWhy Costa Rica? …..Strategic Location
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Why Costa Rica? …..Outstanding Business Climate
Why Costa Rica? …..Outstanding Business Climate
Source: World Bank: The Worldwide Governance Indicators 2010Source: World Bank: The Worldwide Governance Indicators 2010
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Why Costa Rica? …..Outstanding Business Climate
Why Costa Rica? …..Outstanding Business Climate
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Why Costa Rica? …..Outstanding Business Climate
Why Costa Rica? …..Outstanding Business Climate
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Why Costa Rica? …..Outstanding Business Climate
Why Costa Rica? …..Outstanding Business Climate
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Why Costa Rica? …..Quality InfrastructureWhy Costa Rica? …..Quality Infrastructure
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Why Costa Rica? …..Quality InfrastructureWhy Costa Rica? …..Quality Infrastructure
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Why Costa Rica? …..Quality InfrastructureWhy Costa Rica? …..Quality Infrastructure
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Why Costa Rica? …..Quality of LifeWhy Costa Rica? …..Quality of Life
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Why Costa Rica? …..Quality of LifeWhy Costa Rica? …..Quality of Life
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We guarantee your projects will be handled 100% in Costa Rica. We rank at #35 in the Top employment companies in CR. Our agent’s average tenure with the company is 3-5 years, and our management team member’s average tenure is 5-10 years.Client-centric organization – we build small “cells” dedicated to specific client projects.You have direct access to monitor your projects at your convenience. Full availability of your projects progress and reporting 24/7. Added-value to your projects through our years of experience and know-how. We offer services in multiple languages including Portuguese, French, Spanish, and English.Our employee benefit programs are second to none.
Market Research Data Collection
Contact Center Solutions
Plug & Play Services
Data Services
Why Datascension?Why Datascension?
Our Service OfferingsOur Service Offerings
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Datascension is an energy efficient, premier employment provider in Costa Rica. We boast an approximate 60% savings in energy consumption which in turn helps us to maintain a highly competitive compensation scale, flexible work schedules, and a unique benefits package for employees, we maintain a happy and healthy work environment which supports great reductions in attrition while improving performance.
Some of these benefits are:
On-site doctor
Break room fully equipped with microwaves, vending machines, TVs and
refrigerators
Discount programs at a wide variety of restaurants and stores within the San
Pedro Mall and surrounding community
Special pay deduction programs: Available at many restaurants and stores
Our Contribution to Costa RicaOur Contribution to Costa Rica
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Operations’ Organization Structure
Operations Director
Quality Control Manager
Ops Manager Ops Manager Ops Manager
Supervisors
Quality Controllers
Project Assistants
Supervisors
Quality Controllers
Project Assistants
Supervisors
Quality Controllers
Project Assistants
Our management structure is “Client Centric” – small cells focus on client projects resulting in consistent increases in efficiency and quality.
HR HR
Your Project!
HR
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Market Research Data Collection
Market Research Data Collection
Telephone Data Collection Web Data Collection
Business to Business
Business to Consumer
Mixed Mode Interviewing
Recruiting
Multi-lingual Capabilities
Service in all of the Americas, the Caribbean, UK and Spain
Programming
Hosting
Panel Relationships with Multiple Vendors
Project Management
Provided in all of the Americas, the Caribbean, UK and Spain
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Market Research Data CollectionMarket Research Data CollectionMarket Research Data CollectionMarket Research Data CollectionAreas of Expertise:
General Advertising Research Attitude & Usage Research Brand Research: Brand Image Tracking Brand Research: Brand Loyalty / Satisfaction Business-to-Business: Business / Professional
Research Concept / Positioning: Concept Testing Consumer Research: General Consumer Research: Lifestyle & Value Trends Customer Satisfaction: Customer Satisfaction Studies Idea Generation International: Marketing Research Marketing Research: Qualitative Research Marketing Research: Quantitative Research Media Research: General New Product Research: General Public Opinion / Political: Political Polling Public Opinion / Political: Public Opinion Strategic Research: General Technology Evaluations Test Market Research Tracking Research Website Usability
Research Techniques & Services Ethnography / Observational Research Qualitative Services: General Qualitative Services - Moderating: General Qualitative Services - Moderating: Executives /
Professionals Qualitative Services - Moderating: Medical / Health Care Qualitative Services - Related: Video Conferencing Sensory Research Industries & Market Specialties Automotive / customer service / scheduling Business-to-Business/Industrial/managerial Entertainment: Entertainment Industry Health Care / Medical: General - Healthcare Health Care / Medical: General - Medical Online Research Tools and Services Online Surveys: Surveys Online Survey-Related Services: Survey Hosting Online Survey-Related Services: Survey Programming
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SUPPORT:Customer Service Support
Order TakingE-mail Response/Crisis Aversion Technical Support
Sales SupportUp-Selling Cross-Selling Order Taking
DATA SERVICES:Data Processing
Script programming
(CATI & Web)
Tabulations
Transcriptions
Translations
Coding
Contact Center ServicesContact Center ServicesPLUG & PLAY: Infrastructure Design and Implementation:
Business Model Analysis Personalized Business Solution Strategic Implementation
Workforce & Back Office Support: Recruiting & Training Accounting & Tax Payroll Human Resources IT
Technical Capabilities: Managed LAN Managed DIA
(Direct Internet Access) Managed IPL
(International Private Line) Managed VoIP PBX
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Some of the Industries We’ve Served:Some of the Industries We’ve Served:Some of the Industries We’ve Served:Some of the Industries We’ve Served: Consumer Goods & Retailing > Apparel,
Cosmetics & Personal Care, House & Home, Pet Services & Supplies
Travel & Leisure > Entertainment, Travel Services Food & Beverage
Beverages > Alcoholic Beverages, Coffee & Tea, Soft Drinks
Food > Confectionery, Dairy Products, Food Processing
Heavy Industry Energy & Resources > Energy, Mining, Utilities
Manufacturing & Construction > Construction, Machines & Parts, Manufacturing
Materials & Chemicals > Metals, Paper & Forest Products, Plastics
Transportation & Shipping > Automotive, Aviation & Aerospace, Logistics & Shipping
Service Industries Business Services & Administration > Accounting & Finance, Corporate Services, Human Resources
Financial Services > Banking & Financial Services, Insurance, Real Estate
Public Sector Associations/Non-Profits, Education, Government
Life Sciences Healthcare > Facilities, Insurance & Managed Care, Regulation & Policy
Medical Devices > Cardiovascular Devices, Equipment & Supplies, Wound Care
Pharmaceuticals > Diseases & Conditions, Prescription Drugs, Therapeutic Area
Technology & Media Computer Hardware & Networking > Computer Equipment, Electronics, Networks
E-Commerce & IT Outsourcing > E-Commerce, IT Administration, IT Services
Media > Broadcasting & Cable, Publishing Software & Enterprise Computing >
CRM & Customer Service, Internet Applications, Software & Services
Telecommunications & Wireless > Telecommunications, Wireless
Marketing & Market Research Advertising & Marketing > Branding, Email Marketing, Strategic Planning
Demographics > Age, Lifestyle & Economics, Multicultural
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Advantage
Datascension is committed to utilizing the latest technologies available to provide our clients the best service possible.
Stations
We have approximately 400 thin clients that we use as our agent station where we are able to do several types of connectivity on our own modified version of Linux Thin station.
Connectivity
Based on Cisco routers. We have redundant fiber links with different providers. Our international private line terminates at Miami NAP of Americas.
Network Infrastructure
Based on redundant Linux servers, we provide all the network infrastructure services.
Production Systems
We have dual production servers where we run Quancept on Linux operating system.
Telephony
We use a mixed environment where we run SPSS dialers and also Voice over IP services.
Datacenter
All our cabinets are fed by redundant UPS outlets to ensure the most time up possible.
Information TechnologyInformation Technology
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Get to Know DatascensionGet to Know Datascension Reception Reception
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HR Office,Training & Conference Rooms
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Main Floor
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Thank you!Thank you!
We hope to win your business! Please contact us below at your convenience!
Michael Antoine
Sales Director
USA (888)903-7373 ext.2541
Costa Rica (506) 2246-3747 ext.2541
Email & AIM: [email protected]
Skype : michael.antoine39