The day the robots stole your jobAdapting HR Functions post-automation

CAN A ROBOT TAKE MY JOB?

YES, AUTOMATION DESTROYS JOBS

• Temporary job losses

often result from

innovation

• It is only natural to

anticipate layoffs when

new technology is

introduced

YES, AUTOMATION DESTROYS JOBS

But the jobs that remain are better paid and new (better?) jobs are created

Enough economics…

WHAT ABOUT

ME?

JOBS MOST LIKELY TO DISAPPEAR

Source: http://www.bbc.com/news/technology-34066941

BOOKKEEPER PAYROLL MANAGER……………….97%

% RISK THAT A ROBOT WILL TAKE YOUR JOB IN THE NEXT 20

YEARS IF YOU ARE:

PENSIONS INSURANCE CLERK..……………..…97%

CUSTOMER SERVICE WORKER .……….………..91%

HR ADMINISTRATIVE WORKER…………..…….90%

SOME JOBS ARE SAFER THOUGH STILL AT RISK

Source: http://www.bbc.com/news/technology-34066941

MARKETING ASSOCIATE……………………………….33%

% RISK THAT A ROBOT WILL TAKE YOUR JOB IN THE NEXT 20

YEARS IF YOU ARE:

ADVERTISING ACCOUNT MANAGER..…………..33%

HR MANAGER………………….……….……….………..32%

CAREER ADVISOR…………………………..…………..24%

HR AND INDUSTRIAL RELATIONS……...……..24%

THE SAFEST HR JOBS ARE FOR THINKERS AND CREATIVES

BUSINESS ANALYST………………………………….7%

Business

Analyst

7%

Source: http://www.bbc.com/news/technology-34066941

% RISK THAT A ROBOT WILL TAKE YOUR JOB IN THE NEXT 20

YEARS IF YOU ARE:

CONFERENCE/EXHIBITION ORGANIZER..…...7%

ADVERTISING & PUBLIC RELATIONS…………..3%

OFFICE MANAGER…………………….…….………..1%

CUSTOMER SERVICE MANAGER………………..1%

WHICH PART OF YOUR BRAIN SHOULD YOU DEVELOP?

CREATIVITY

EMPATHY

SOCIAL PERCEPTIVENESS

NEGOTIATION & PERSUASION

JOB TITLES ARE UPDATED TO REFLECT NEW SKILLS

MARKETING ASSOCIATEBRAND AMBASSADOR OR GROWTH

HACKER

THE “STORY” BEHIND THESE JOB TITLES?

• Greater creativity

• Higher sense of emotional intelligence

• Greater sense of purpose

SALES REPRESENTATIVECUSTOMER SUCCESS

MANAGER

BOOKKEEPER ANALYST

WHAT’S NEXT FOR . . . PAYROLL?

Old title: Payroll Clerk

• Updates payroll records

• Prepares reports

• Determines payroll liabilities

• Resolves payroll discrepancies

• Answer questions and requests on

Payroll

• Follow policies and procedures

New title: Compensation &

Benefits Manager

• Offer new perks that will define work

culture (e.g. club memberships)

• Build flexibility in benefits,

telecommuniting

• Foster work-life balance

• Increase pay transparency

Identified correlation between “Stickiness” of employee and

internal mobility site

Targeting high performance employees with a high risk profile via the internal

program

”We believe we’ve saved a number of them from taking jobs at other banks.”

Credit Suisse Head of People Analytics

CASE STUDY: PEOPLE ANALYTICS AT CREDIT SUISSE

WHAT’S NEXT FOR . . . RECRUITERS?

Old title: Recruiter

• Posting job ads

• Screening resumes

• Phone screening candidates

• Interviewing candidates

• Writing interview notes

New title: Talent Community

Specialist

• Building an online talent community by

story telling

• Welcoming shortlisted candidates and

improving the candidate experience

• Advocate your employer brand

CASE STUDY: SHERATON HOTEL RECRUITERS SHIFT FOCUS ON TO CANDIDATE EXPERIENCE

Thanks to Talkpush, the interview to offer ratio has

been improved and we can hit the same hiring targets

with fewer interviews.

Keith Cheung

Head for Talent Acquisition

The St. Regis Macau

39%

21%

20%

19% 12%

15%

41%

32%

BEFORE INTERVIEW

AUTOMATION

AFTER INTERVIEW

AUTOMATION

Phone screening

Interviews

Recruitment marketing

Other

HOW RECRUITERS SPEND THEIR TIME

WHAT’S NEXT FOR . . . HR MANAGERS?

Old title: Human Resources

Administrator/Supervisor/Manager

• Generalist with duties in benefits, compensation,

recruitment

• Compliance

• Handling of a administrative tasks during emergencies

• Update and maintain job descriptions

• Planning of appraisal

• Maintain employee records

New title: HRBP, People Operations

• Analyze employee sentiment

• Managed social community engagement

• Design a productive workplace

• Analyzes trends and metrics to develop solutions,

programs and policies

• Manages and resolves complex employee relations

issues

• Improve work relationships, build morale, and increase

productivity and retention

WHAT’S NEXT FOR . . . CHROs?

Old title: Chief Human Resource Officer

• Account for and maintain human resources disciplines such

as compensation, benefits, training, talent acquisition, and

diversity

• Succession planning

• Create and implement compensation and benefit plans

• Develop and monitor procedures

• Create relationships with HR vendors

• Oversee salary administration

New title: Chief Employee Experience Officer

• Create memorable workplace experiences

• Improve engagement scores by designing a workplace

that fits the culture

• Build meaning into the work, through engagements

with the community

• Celebrate, appreciate, communicate

• Foster collaboration via technology

“Creating a world where you can #belonganywhere, by creating memorable workplace experiences.”

CASE STUDY: AIRBNB CHRO BECOMES CEEO

Step 1: Identify the components of workplace experience

Step 2: : Identify the types of spaces (e.g. Focus spaces, conference rooms, work café)

Source: Sarah Deane, Experience Design Leader, Founder of effectUX.com @effectUX, Author of 4HourUX

CASE STUDY: AIRBNB CHRO BECOMES CEEO

THIS TREND IS GLOBAL, NOT ANECDOTAL

Loosing steam

• Human Resource • Human Capital Management

Increasing interest

• Employee Experience• People Operations• HRBP

INTEREST OVER TIME MEASURED BY GOOGLE

Source: https://www.google.com/trends

5 KEY TAKE-AWAYS

1. Automation destroys jobs but creates better ones.

2. We need to reinvent ourselves constantly, to become more creative and more

empathetic.

3. Automation generates tons of reliable data, which needs to be transformed into

actionable insights.

4. We can focus on how to build better experiences for employees and candidates.

5. This will make all of us employable for life.

The day the robots stole your jobAdapting HR Functions post-automation

The day the Robots lifted youHow HR automation creates new career opportunities

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THANKS FOR LISTENING

Q & A SESSION