the déjà vu of learning business process outsourcing
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About the Author
Tanmoy Mujumder is an outsourcing expert with multiple domains of
experience including outsourcing software development and maintenance, IT support, BPO, and Learning Outsourcing. With 30 years of experience, he has gained a deep knowledge of delivery processes and customer requirements, able to balance profitability of engagements while meeting SLA’s. Tanmoy has worked in the US, Asia, Asia-Pacific, and Australia and has a passion for studying organizational development.
The Déjà Vu of Learning Business Process Outsourcing
The Similarities between L&D and IT
As a person who comes from an IT outsourcing background, I believe the
learning industry resembles the Information & Technology industry more
than most people realize.
The Déjà Vu of Learning Business Process Outsourcing
The Similarities between L&D and IT
For example, the Managed Learning Services (MLS) which InfoPro Learning
offers, is very similar to modern IT outsourcing, following the same holistic
approach to the procedure – from the standard processes, skills, and
technology.
Cost Efficiency is Not the Only Benefit
In the last 5 years, Learning & Development outsourcing has grown by 25%,
largely because of the cost-saving benefit.
The majority of learning outsourcing providers today focus exclusively on
cost efficiency, and in their quest for efficiency they are missing the bigger
picture.
The Déjà Vu of Learning Business Process Outsourcing
The Early Days of IT Outsourcing
It reminds me of the early days of IT outsourcing. Back then, IT outsourcing
was also more focused on getting the job done with the right number of
people, rather than getting the job done right.
The Déjà Vu of Learning Business Process Outsourcing
IT outsourcing providers concentrated on the number of server support
engineers or java coders needed for the job, and completely ignored the
service experience. People are a part of the PPT (People Process
Technology) concept, but only the first part.
The other two parts, processes and technology, are just as important.
The Déjà Vu of Learning Business Process Outsourcing
The Early Days of IT Outsourcing
When I joined InfoPro Learning I was elated that we focused on learning for
business outcomes. Learning for Performance is more than a catchy slogan, it’s
an approach to L&D that builds organizational capabilities. InfoPro Learning
focuses on the complete PPT puzzle: People, Processes, and Technology.
The Déjà Vu of Learning Business Process Outsourcing
Learning for Performance
It took years for IT and IT outsourcing to transition
from being viewed only as a cost saving measure.
Today, it is widely accepted that IT capabilities are a
competitive advantage and companies outsource
their IT to achieve greater results than what they
could do internally.
I believe that this is where learning outsourcing
needs to go, and with Managed Learning Services,
InfoPro Learning is leading the way.
It is with a feeling of déjà vu that I see the early days of IT outsourcing being
reinvented for the learning industry today. This time around though, I’m glad
to be part of a company that’s leading a faster transformation.
The Déjà Vu of Learning Business Process Outsourcing
Learning from IT Outsourcing
The Déjà Vu of Learning Business Process Outsourcing
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The Déjà Vu of Learning Business Process Outsourcing
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