Corporate Banking

The Digital Future

17 July 2015

Fraser Mackay

Community Housing Cymru Group

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Internal use only

Agenda

• Barclays Digital Agenda

• Digital Driving Licence – Background / Context

• Digital Driving Licence – Live Dem

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Internal use only

Q. What do we mean by the Digital Revolution?

A. Fifty years old but accelerating fast…. - Computers - Internet -World wide web

- Social media - Big data - e commerce - m commerce - 3D printers

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Internal use only

Mobile

Counter service

Self-service

Social media

Marketing

Daily operations

Personalisation

Mass consumers

Beacon technology

Leverage digital innovation to differentiate and strengthen customer bond

Example of impact: Barclays

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Internal use only

How is Barclays dealing with it?

Leveraging it to create a competitive advantage

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Focused on two key areas:

Digital Innovation

Digital Knowledge

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Digital Knowledge underpins the adoption of digital solutions

Digital Eagles Digital Driving Licence

• Interactive learning experience • Endorsed by City & Guilds • Aims to create a digital savvy

society • Developed in partnership with

industry specialists

• Collective of 6000+ digitally engaged colleagues

• Supporting digital awareness events, internally + externally, across the UK

• Replicable engagement model

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Internal use only

Group Design Office

Corporate Product

Strategic Transformation

PCB Digital Office R&D

Info Business Services

Group Data Office

Build the trusted source Data Platform • Big data / new data sources

Using design thinking, informed by data, to quickly create new client-centred prototypes. • Cloud Next Gen Payments Globalisation ID/Biometrics Cyber Sec Open APIs Machine Learning

Creating new ways of using information to help people understand their world and make informed decisions • Corporate Portal • Smart Business • Digital Concierge

Responsible for Barclays Mobile Banking (BMB), Online Banking (ROLB), .co.uk, .mobile, Pingit & emerging digital channels.

Driving cultural change and establishing new capabilities • Digital Future event

series • Beacon tech / Wearables • Remote deposit capture • Accessibility & inclusion

Creating digital product propositions for existing and new markets • Finger vein technology Multi city living

Innovation:

who is doing what?

Providing the full suite of financial products to meet the needs of our clients/customers

Digital Innovation will allow us to explore potential solutions

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Internal use only

So what does that mean for our clients?

Digital Innovation

Digital Knowledge

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Innovative business solutions, leveraging Barclays’ digital expertise

Back to Barclays

Listen to challenges

Co-create Digital Future

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Internal use only

This starts with you and the challenges your business is facing

Listen to challenges

Digital Driving Licence …know more, do more with digital

The Barclays Digital Driving Licence

The story so far…….

How the DDL Works

Endorsement & Badges

Digital Badges

A digital badge is an online representation of an earned skill; created with Mozilla, open badges allow users to verify skills through credible organisations, and share achievements with their social media contacts.

City and Guilds Endorsed All the modules and learning are endorsed by the respected City & Guilds, which works with some 400 employers worldwide and has been involved with the DDL since the start.

Our Partnership Approach

“It is really good (particularly as an ex-banker)

to see an institution like Barclays supporting

initiatives which will make a positive

difference.”

“It‟s really given me confidence. I don‟t have

children to teach me either, so this kind of

programme is all the more vital for me. The

internet doesn‟t scare me any more.”

“It is online learning for absolutely everyone,

and that‟s why City & Guilds is proud to

endorse it”

Positive Response

Hilda Silver, DDL User

“I think this is a great contribution to our

society for all ages and must fit well with

„social responsibilities‟ programmes.”

Head of Mobile & Digital, Euroferries Express Limited

COO, Riverview Law

Amelia Naaman, client services manager,

City & Guilds Keino

Digital Driving Licence

…a live demonstration