The Digital World – What Is Actually Changing?

Young Leaders Colloquium 2016

17 November 2016

Dr. Suhazimah binti Dzazali

Deputy Director General (ICT)

MAMPU

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WHAT IS CHANGING?

WHY AND HOW SHOULD ORGANISATION RESPONSE?

DIGITAL GOVERNMENT: MALAYSIA PUBLIC SECTOR STRATEGY

DIGITAL GOVERNMENT PROGRAMMES / PROJECTS

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TABLE OF CONTENT

WHAT IS CHANGING?

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Big Data Analytics

What makes the data big? The 4 Vs: Volume, Velocity, Variety, and Value

Nike: “Get more from your run”

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Artificial intelligence (AI)Artificial intelligence uses statistical patterns to infer information ordrive data-based decisions. It optimizes processes and automates tasks previously done only by humans.

NeGlix: Machine Learning-based

Recommendations:

Reduce attrition* rate by USD$1B per year

* A measure of the number of individuals

moving out of a collective group over

specific period of time

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The Internet of Things / ConnectedDevices

Items in the physical world and sensors within or attached to these items are

connected to the Internet. Diffusion of new business models: product-as-a-

service.

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Autonomous SystemsMachines and vehicles that can operate autonomously or under remote

control. Enabled by advanced applications of AI, machine learning and

robotics capabilities. Autonomous systems improve operational efficiency

and replace risky or unhealthy jobs and tasks.

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Source : 2020 global digital transformation communicasia Gerd Leonhard Futurist Speaker

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The world was rapidly moving where machines compete with people to perform more

and more daily activities.

Intelligence becomes a Utility

TECHNOLOGY VS HUMANITY

WHY AND HOW

SHOULD ORGANISATION

RESPONSE?

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Formation of The Digital Vortex

…volatile, fast

changing, and

unpredictable

market…

… easy access

to resources,

such as

capital and

talent…

… lead to the creation

of a digital vortex.

Managing in the vortex

requires business

transformation.

Digital technologies like social media, mobile, digitalplatforms, data analytics andconnected devices…

+ =

No Industry or Organisation is immune

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Vortex: The Dynamics of Digital Disruption

© 2015 IMD Global Center

for Digital Business

Transformation. All rights

reserved.

Digital disruption acts like a vortex:

• A rotational force that pulls objects toward

the center with exponentially increasing

velocity

• Objects (industries) may dissolve andrecombine,

thus getting redefined

• At the center, all value that can be digitized

is digitized.

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TREND TEKNOLOGI DIGITAL

Digital Workspace Multi-National Citizen Engagement

Open any Data

Digital Government Platform

Internet of Things

4th Platform Computing Disruptive Technologies API Economy Everthing As a Service

Mobile Computing

Social Networking

Big Data Analytics

Cloud Computing

Open APIs

Apps developed and controlled by:1. Provider2. Partners3. Developer Community

Cloud Computing

Social Networking

Internet of Things/ Sensors

Desktop-As-A-Service

Software-As-A-Service

Infrastructure-As-A-Service

Sumber : Gartner (2016)

Sumber : PWC

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DIGITAL TECHNOLOGIES

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During the last decade, corporate innovation has changed along numerous dimensions

Traditional Innovation Digital Innovation

Customer Interaction: One-way Bi-directional

Idea & Content Source Corporate R&D Departments User Community, Customers

Product Cycle Months, Years Minutes, Hours, Days, Weeks

Content Management Internal Producers External Producers

Feedback Market Research Analytics and user posts

Engagement Style Conrolled, Well defined Spontaneous, chaotic

Development Primarily upfront effort Interactive, adaptive & emergent

Architecture Closed / Walled Garden Open and Public Domain

Competitive Advantage Brand, quality, control of distribution, popularity, legal barriers

Crowd sourcing, mass-customisation, control over data, self service, user base

“Digital First,

Citizen Focused”

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DIGITAL GOVERNMENT :

MALAYSIA PUBLIC

SECTOR STRATEGY

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New way of Delivering Public Services

Meeting Citizen Expectations

Future Important Areas of Business Investment

WHY DIGITAL GOVERNMENT ?

Must accept the 3rd era “Digital first, Digital now”

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10th MP 11th MP

Source : EPU(2015)

Citizen centric approach focusing on sustained &

inclusive economic growth, social development &

environmental protection

CITIZEN CENTRIC SERVICE DELIVERY

BASIC PRINCIPLES

ENABLING ECOSYSTEM

ICT STRATEGIC THRUSTS

PROFESSIONAL & CAPABLE HUMAN CAPITAL

INTEGRATED DIGITALSERVICES

OPTIMIZATION OF SHARED SERVICES AND CYBER SECURITY

DYNAMIC & COLLABORATIVE ICT GOVERNANCE

DATADRIVEN GOVERNMENT

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2

3

4

5

DIGITALGOVERNMENT

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PUBLIC SECTOR ICT STRATEGIC PLAN : 2016 - 2020

eGov 1.0

INFORMATIONUsing government

website to get information

STATIC

eGov 2.0

DIGITAL GOVERNMENT

eGov 3.0

TRANSACTIONUsing online services to

do transaction

FLUID

TRANSFORMATIONUsing online services to create opportunities via

public participation

DYNAMIC

1995 2007 2015 & RMKe-11

Developed Nation

Citizen-Centric

Evolution Electronic Government in Malaysia (1995-2020)• eGov 1.0 Information• eGov 2.0 Transaction• eGov 3.0 Digital Government

E-GOVERNMENT EVOLUTION

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DIGITAL GOVERNMENT

PROGRAMMES/PROJECTS

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GOVERNMENT ONLINE SERVICES GATEWAY

Citizen centric and

life events

Total end-to-end

services

Single access

Single Sign-on

Standard interface

provider

data.gov.my

USE CASES (UC)

• Business Communities• Agencies• Individuals

UC1 UC2 ….. UCn

download

Request for new data sets

Open Data Users

Citizens/users

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34Innovation

Education

Transport

Clusters

Finance

Health

Social

Economy

Tourism

Agriculture

Cost savings to Government

Increase income via innovations

Generating economy via services

……

.

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GOVERNMENT OPEN DATA

Obtaining quality

datasets and

publish on

data.gov.my

Provide open

data advisory

Identify high

impact use cases

Document best

practices and

lesson learnt

Electronic Government Began 1997 till now

eGov dGov

Big Data Digital Government & Beyond

Public use 11,000+ Online

Services toInteract with Government

DATA

• Data Cleaning

• Data Processing

• Methodology

• Technology

• Category

• Visualization

• Analytics

PUBLIC SECTOR DATA

OCEAN

PSDO

E – SERVICEGOVERNMENT

DATA DRIVENGOVERNMENT

Government to provide

services with life event focused

CITIZEN TO GOVERNMENT

SEAMLESS CITIZEN CENTRIC

SERVICE DELIVERY

OPEN DATA

SHARED DATA

PRIVATE DATA

PUBLIC SECTOR DATA

OCEAN

PSDO

DATA GOVERNANCE LED BY MAMPU

DATA WHICH CAN ONLY BE ACCESSIBLE TO STAKEHOLDERS

DATA WHICH CAN ONLY BE SHARED AMONG THE AGENCIES & TRUSTED DATA PARTNERS

DATA WHICH CAN BE SHARED WITH PUBLIC UNDER DATA.GOV.MY

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DATA DRIVEN TRANSFORMATION : PUBLIC SECTOR DATA OCEAN

Government

Data

Optimization

Transformation

Services

(GDOTS)

Data Driven

Public Service

Transformation

HEALTH DIGITALOCEAN

ENTERPRISEHEALTH

DATA LAKE

GOVERNMENTHEALTH

DATA LAKE

HEALTH DIGITALOCEAN

ENTERPRISEHEALTH

DATA LAKE

GOVERNMENTHEALTH

DATA LAKE

Public SectorData Ocean

Private EnterpriseData Ocean

National Data Ocean

HEALTH DATAOCEAN

PRIVATEHEALTH

DATA LAKE

PUBLIC HEALTHDATA LAKE

TRANSPORT DATAOCEAN

PRIVATETRANSPORTDATA LAKE

PUBLICTRANSPORTDATA LAKE

EDUCATION DATA

OCEAN

PRIVATEEDUCATIONDATA LAKE

PUBLICEDUCATIONDATA LAKE

Data Cleaning Data Processing

Methodology Technology

Category Visualization

Analytics

NATIONAL DATA OCEAN

e.g.QUALITY OF LIFE

COST OF LIVINGCOST OF GOODS

PUBLIC SECTOR DATA OCEAN

PRIVATE ENTERPRISEDATA OCEAN

PSDO

PEDO

NDO

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Government Data Optimization Transformation Services (GDOTS) initiatives will drive Digital Government transformation – MAMPU will be leading the Public Sector agencies towards building the National Data Ocean (NDO)

GOVERNMENT DATA OPTIMIZATION

TRANSFORMATION SERVICES (GDOTS)

Lead by MAMPU

Lead by MDEC 23

DATA DRIVEN TRANSFORMATION : PUBLIC SECTOR DATA OCEAN

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OPTIMIZATION OF SHARED SERVICES –

PUBLIC SECTOR DATA CENTRE (PSDC)

Enhancement and

rollout Public Sector

Data Centre

ICT as a service

platform

Infrastructure as

a service

Platform as a

service

Software as a

serviceLegislation, Policy,

SOP, Guidelines, Best Practices

Enablers

GovernanceManagement, Operationalisation dan Support Services(System Management and Monitoring, Backup Management,

Database Management, System Mingration, Helpdesk)

Data Centre Services

Physical Hosting Server

Virtual Hosting Server

Rack Hosting/Caging

Towards a comprehensive, flexible, effective and efficient Public Sector Data Centre

Business Continuity and Disaster Recovery

ICT Business Continuity

ICT Disaster Recovery Management

ICT Disaster Recovery Infrastructure

(Mirroring/Hot/Warm/ Cold/Offsite Storage)

Value Add Services

Big Data Platform

Open Data Platform

Source Codes Repository

Applications Hosting

Security (Physical and Logical)

Federal AgenciesFederal Statutory

BodyState Agencies

State Statutory Body

Local Authorities

Information Exchange Hub

Cloud Services: ICT-As-A-Service

Infrastructure-As-A-Service (IAAS) Platform-As-A-Service (PAAS) Software-As-A-Service (SAAS)

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AS-IS TO BEIntegrated

Delivery

services

Penyampaian Perkhidmatan berorentasikan agensi

TR

AN

SF

OR

MA

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Which agency? What documents are required?

Delivery

services in

silo

Service Delivery : Government-Centric

Traditional Gateway Government Life

Event Gateway

DIGITAL GOVERNMENT ASPIRATION

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“Digital First,

Citizen Focused”

THANK YOUsuhazimah@mampu.gov.my

All information incorporated within this slide is created for Malaysian Administrative Management and Planning Unit (MAMPU), Prime Minister’s

Department, Malaysia. All information is the property of MAMPU and any unauthorised

reproduction is prohibited

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