the diversity of health information management skills – a personal experience vicki bennett...
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The diversity of Health The diversity of Health Information Management Information Management
skills – a personal skills – a personal experienceexperience
Vicki BennettVicki BennettManagerManager
Information Strategy Section Information Strategy Section Information Service Branch Information Service Branch
Health Insurance CommissionHealth Insurance Commission
What to study?What to study?MedicineMedicine
Physiotherapy/Occupational TherapyPhysiotherapy/Occupational Therapy
Accounting – a false start!Accounting – a false start!
Cumberland College Open Day….Cumberland College Open Day….
Health Information ManagementHealth Information Management Lots of jobsLots of jobs Good moneyGood money Part-time workPart-time work Course contentCourse content
When I graduated…When I graduated…
Broad work experienceBroad work experience
Public and Private HospitalsPublic and Private Hospitals HIM, coder, data manager, auditorHIM, coder, data manager, auditor
City and Country HospitalsCity and Country Hospitals
A Veterans HospitalA Veterans Hospital
University teaching ITUniversity teaching IT
NCCH – databases and coder trainingNCCH – databases and coder training
International consultingInternational consulting
And mother of 4!And mother of 4!
Health Insurance CommissionHealth Insurance Commission
Medicare, PBS, Immunisation Register, Medicare, PBS, Immunisation Register, Organ Donor, etcOrgan Donor, etc
Title - Manager, Health Information Title - Manager, Health Information Section, Health Informatics BranchSection, Health Informatics Branch
HIM-free zone!HIM-free zone!
Moulding of role to suite my skillsMoulding of role to suite my skills
Vision – “Improving Australia’s health Vision – “Improving Australia’s health through payments and information”through payments and information”
My RoleMy Role
Represent HIC on HDSC, SIMC and in Represent HIC on HDSC, SIMC and in other national forumsother national forums
Assist researchers, etc to use HIC data to Assist researchers, etc to use HIC data to improve health outcomesimprove health outcomes
Protect the privacy of individuals while Protect the privacy of individuals while delivering the visiondelivering the vision
Ensure good information management Ensure good information management principles are put in placeprinciples are put in place
The HIM ‘Tool Kit’The HIM ‘Tool Kit’
All HIM’s have these skillAll HIM’s have these skill
Our Uni courses teach themOur Uni courses teach them
Our experiences provide fertile training Our experiences provide fertile training grounds to sharpen our skillsgrounds to sharpen our skills
Self-belief is essential. We are often our Self-belief is essential. We are often our own worst enemy!own worst enemy!
Clinical KnowledgeClinical Knowledge
Medical TerminologyMedical Terminology
Medical ScienceMedical Science
Healthcare delivery modelsHealthcare delivery models
Healthcare ‘politics’Healthcare ‘politics’
Management SkillManagement Skill
Large unqualified teamsLarge unqualified teams
Shift workers/Part-timeShift workers/Part-time
Mature workforce – IT issuesMature workforce – IT issues
Poor work conditions – under valuedPoor work conditions – under valued
Often little back-upOften little back-up
Decision makers with responsibilityDecision makers with responsibility
Strategic thinking - seeing the big pictureStrategic thinking - seeing the big picture
Communication SkillsCommunication Skills
Written skills to present a caseWritten skills to present a case
Negotiate to achieve mutual benefitNegotiate to achieve mutual benefit
Adapt communication to suit audience:Adapt communication to suit audience: Clerical staff – need instructionClerical staff – need instruction Doctors – need coaxingDoctors – need coaxing Management – need informationManagement – need information Patients – need understandingPatients – need understanding
IT skills and knowledgeIT skills and knowledge
Basic desktop skillsBasic desktop skills
Systems analysis and designSystems analysis and design
SQL – Select/From/WhereSQL – Select/From/Where
Logical problem solvingLogical problem solving
Data warehousing/relational databasesData warehousing/relational databases
Web environmentsWeb environments
Research SkillsResearch Skills
A University degree!A University degree!
Basic numeracyBasic numeracy
Research methodologyResearch methodology
EpidemiologyEpidemiology
Health Information Data SourcesHealth Information Data Sources
Morbidity data storesMorbidity data stores
Cancer registersCancer registers
Other registers/notifiable diseasesOther registers/notifiable diseases
Private Hospitals Data BureauPrivate Hospitals Data Bureau
Mortality dataMortality data
Casemix dataCasemix data
National Health Data DictionaryNational Health Data Dictionary
Next…FijiNext…Fiji
What about you?What about you?
What skills have you developed through What skills have you developed through your many and varied experiences?your many and varied experiences?
How could you better use these How could you better use these improve health care delivery?improve health care delivery?
How will you change your next job How will you change your next job application to value your application to value your
HIM ‘tool kit’?HIM ‘tool kit’?