the do's and dont's of employee involvement
TRANSCRIPT
Do you want to be more profitable and maintain higher levels of customer satisfaction?
INVOLVE YOUR EMPLOYEESBusinesses with involved employees
have 22% higher profits
and 10% higher customer satisfaction
But only 13% of the world’s 1.3bn full-time employees are involved in
their businessSO WHAT’S GOING WRONG?
WHAT CAN YOU DO ABOUT IT?
We surveyed over 900 people globally71% complained of poor involvement – they called out:
Lipservice Leadership
“Not living the change while missions are laminated not lived”
Jargon Monkey“Corporate-style preaching with meaningless words”
It’s not enough to include employees – involvement goes deeper
MAKE SURE YOU:
“Heavy handed processes and continuous meetings with little value”
Command& Control
You’re on your own“No change in processes, training or follow-up provided”
Empty Story“Creating a story for change which has no compelling vision or strategy at its heart with leadership using email as the main source to disseminate information.”
Can’t see the forest for the trees
Talking shop
Aimless meandering
“Top-down orders, autocratic, hierarchical command without discussion”
“Communicating the ‘what’ and ‘how’ but missing the ‘why’, with no real context, reason or goal”
“Addressing short-term challenges, ignoring long-term issues, no sight of broader vision”
Source: Gallup, State of the Workplace: Employee Engagement Insights for Business Leaders Worldwide (2013)
Set a clear direction & purpose
of growth driver organisations have a clear company, team
or brand purpose source: The Growth Drivers Study
87%
Emotionally engage with your employees
Companies with engaged employees,
outperform those without by 202%
source:http://www.dalecarnegie.com/employee-engagement/engaged-employees-infographic/
202%
Focus on your employees strengths
engagement rate within teams led by managers who focus
on their strengths source:http://www.gallup.com/businessjournal/189074/no-managers-organizational-approach-doesn-work.aspx
61%
Follow-through with your plans and empower your
people to help youof our respondents want greater empowerment at work
of growth driver organisations have a clear capability strategysource: The Growth Drivers Study
63%
75%