the emergence of social it
DESCRIPTION
The six pieces of a social tool, the skills, metrics and frameworks. For HDI Nebraska. ----- For four years I've has been using low-friction data collection to capture hundreds of elements of my life into a repository for search, visualization and analysis. MEDIA and PRESS INFORMATION: http://chrisdancy.pressfolios.com/ Feel free to reach out at [email protected], +1-303- 872-0786, or by texting "chrisdancy" to 50500.TRANSCRIPT
- 1. The Emergence of Social IT: Technology for the People 1
2. Agenda Social IT Technology for the People Pangaea Epoch 1: Planet of the Likes 2008-2011 Epoch 2: Shadow Dancing 2012-2014@servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011#SocialIT Epoch 2: Shadow Dancing 2012-2014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 3. Pangaea Help Desk Call CenterService Desk Desktop Support Customer CareCustomer Service Center Support Center@servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011#SocialIT Epoch 2: Shadow Dancing 2012-2014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 4. In the 1950s, executives feared the bathroom: employees will waste productive time. In the 1970s, executives feared the telephone: employees will waste productive time. In the late 1980s, executives feared email: employees will waste time. In the 1990s, executives feared Internet access: employees will waste time. In the 2000s, executives fear social media: employees will waste time. In the 2010s, executives fear BYOD will waste time. Toby Ward & Chris Dancy@servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011#SocialIT Epoch 2: Shadow Dancing 2012-2014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 5. PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 6. August 2009First Public Webinar@servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020#SocialIT 7. How@servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011#SocialIT Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 8. How@servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011#SocialIT Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 9. How@servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011#SocialIT Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 10. How@servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011#SocialIT Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 11. How@servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011#SocialIT Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 12. How@servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011#SocialIT Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 13. How@servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011#SocialIT Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 14. Hyper Connections Social Collaborative Skillsets Tech Bubble v2PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 15. Shadow Dancing Institutions will try to preserve the problem to which they are the solution. C. Shirky2012-2014PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 16. Right now, your company has 21st-century Internetenabled business processes, mid-20th-century management processes, all built atop 19th-century management principles -Gary Hamel@servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011#SocialIT Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 17. Foundation If HP knew what HP knows, we would be three times as profitable. L. PlattMobile Connected Remote SoLoMo (Co) FOMO @servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011#SocialIT Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 18. Foundation#SocialIT PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 19. ToolsSkillsSocial IT MetricsAlignment 20. TOOLS@servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011#SocialIT Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 21. TOOLS@servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011#SocialIT Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 22. TOOLS1. 2. 3. 4.PROFILES STREAMS OSS COMMENTS5. MOBILITY (not MOBILE) 6. LOCATION @servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011#SocialIT Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 23. TOOLS- Profiles@servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011#SocialIT Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 24. TOOLS- Streams@servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011#SocialIT Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 25. TOOLS- OSS@servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011#SocialIT Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 26. TOOLS- COMMENTS@servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011#SocialIT Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 27. TOOLS- Mobility Senses Proximity, Light, Location, Camera, Voice In/ Out, Touch, Vibrate, Accelerometer, Gyroscope APP Internet Apps powered by the Internet (Siri) and APIs By 2020 There will be 50 billion devices 7 for each person on earth @servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011#SocialIT Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 28. TOOLS- Mobility@servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011#SocialIT Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 29. TOOLS- Mobility@servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011#SocialIT Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 30. TOOLS- Mobility@servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011#SocialIT Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 31. TOOLS-Location@servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011#SocialIT Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 32. Walk-up Support*Serendipitous Support Phone Support* Email Support*$20.00$17.00*HDI Support Center Practices & Salary Report 2011$14.00Peer Support$7.00Community Support $2.00$0.0036 33. SKILLSIT SupportCommunity ManagementCustomer SupportEnterprise Collaboration@servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011#SocialIT Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 34. SKILLSVia Oscar Berg @oscarberg #SocialIT@servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 35. SKILLS@servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011#SocialIT Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 36. Metric@servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011#SocialIT Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 37. Metric@servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011#SocialIT Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 38. Alignment Service Desk Problem Management Knowledge Service Design CSI@servicesphere PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011#SocialIT Epoch 2: Shadow Dancing 20122014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 39. SUMMARY Reduction in Time Spent Looking for Information Decrease time to Resolution People are the Support Platform Communication & Marketing Reduction in Email, Increase in Innovation Culture restructure Convergence of Pangaea 2011 ServiceNow All 2: Shadow Epoch 1: Rise of Epoch Pangea the Planet of the Dancing 2012Rights Reserved Likes 2008-2011 2014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 40. PangeaEpoch 1: Rise of the Planet of the Likes 2008-2011Epoch 2: Shadow Dancing 2012-2014Epoch 3: Enterprise Zen 2014-2017Epoch 4: Social Societies 20172020 41. CHRIS [email protected]?@servicesphere#SocialIT