The Emotional Intelligence and

the Enneagram Program

Two-days to improved bottom-line business results

www.awarenesstoaction.com

Improving emotional intelligence and personality-related issues means improving effectiveness at work. And we wrote the book on emotional intelligence and personality. THE SITUATION Some of your best leaders are competent in crucial business areas, but interact poorly with people. Under pressure things get worse. They may bully, ignore, threaten or embarrass employees, vendors, and customers. THE PROBLEM You leaders spend more time repairing interpersonal problems than getting work done. Employees are disgruntled and unmotivated. Teams disintegrate. Productivity and profits go down. THE SOLUTION The Emotional Intelligence and the Enneagram Program helps leaders master their emotions, relate to employees in a more productive way, and drive for results. Awareness to Action International’s one-of-a-.kind approach pinpoints specific actions and establishes personal practice routines, helping leaders create new habits that solve their emotional intelligence problems.

Sound Familiar? You’re a competitive, technologically savvy company that attracts the best and the brightest managers and executives eager to get results. However, some of your best leaders have difficulty building loyal teams, and are often in conflict with fellow employees. While respected for their knowledge, skills, and experience, they don’t seem to relate well to people on a personal level. They may be bossy and abrasive, withdrawn and distant, or suspicious and mistrustful. They may have it “together” except for the way they relate to others. The problem is that they lack emotional intelligence. You Want Your Leaders To:

Understand the impact of their emotions on others and be able to control their behavior. Show understanding and instill trust, loyalty and camaraderie with others. Perceive, understand, and respond appropriately to the emotions of others Spend less time dealing with conflict and emotional issues, and more time accomplishing company

goals. For Example George was the director of his company’s largest program. His deadline was a short six months away. Now was a time for high performance and efficiency from his team. However, under the stress of the upcoming deadline, he fell into a familiar pattern: he became verbally abusive, overly demanding, and insensitive to people’s personal needs. He ignored the stress that his team was under. The result was mutiny. People slowed down, began calling in sick, and avoiding George. Awareness to Action International intervened with its Emotional Intelligence and the Enneagram Program. George learned that he was a personality type Eight, that he was misusing his strategy of striving to be powerful, and was driving people away from high performance, not toward it. He learned to balance his natural gifts of leadership, decisiveness and action with understanding, patience, and active listening to become a leader who people wanted to follow. Team members responded positively, productivity went up, and the company’s deadline was met.

What is Emotional Intelligence?

The ability to identify your emotions and manage your responses to them. For example recognizing that you are angry with a coworker and not giving in to the temptation to yell at him.

The ability to identify the emotions of others and manage your responses to them. For example, recognizing that a coworker is expressing anxiety about making a big presentation and helping her regain her composure and focus.

The Benefits The Emotional Intelligence and the Enneagram Program enables leaders to access information that would otherwise be unavailable to them. This can enhance the quality of relationships, decisions, and productivity. By tapping into emotional language, leaders are also able to know themselves better and to begin to master their feelings, rather than allowing their feelings to master them. Improving emotional intelligence makes better employees and leaders. It means time spent on work, not problems. It results in greater productivity and profits. Why Work With Emotional Intelligence AND Personality? Most deficiencies in emotional intelligence are blind spots—areas that by definition we can’t see without feedback from others. And because these deficiencies deal with feelings, they are often highly charged, and difficult to accept. It is far easier to see and improve your liabilities in the 16 emotional competencies by examining how they are part of your personality type. You realize that your emotional intelligence is specific to your type, that you are not alone, not a special case, and that there is a specific path to improvement. Why Awareness to Action International?

We wrote the book on emotional intelligence and the Enneagram. Awareness to Action, The Enneagram, Emotional Intelligence, and Change (University of Scranton, 2006) describes the relationship between emotional

intelligence and the nine Enneagram personality types. More specifically, it demonstrates how to improve performance in the emotional competencies that have been linked to excellence at work, in relationships, and other aspects of life. The Emotional Intelligence and the Enneagram Program is a two-day, interactive workshop that identifies how each personality type behaves in 16 emotional competencies and charts a path for personal growth and performance improvement for each of the nine personality types. It addresses the practical concerns of people interested in performance in the workplace. We have delivered this

workshop to help individuals and teams improve performance in organizations as diverse as family-owned businesses, government agencies, and Fortune 500 companies.

The 16 Emotional Competencies

Self-Awareness Self-Awareness: ability to identify one’s thought processes, emotions, and skills Self-Confidence: confidence in one’s powers and abilities

Self-Management Self-Control: restraint exercised over one’s impulses, emotions, or desires Adaptability: flexibility in handling change Trustworthiness: maintaining standards of honesty and integrity Optimism: ability to anticipate and expect the best possible outcome Initiative: readiness to act on opportunities Achievement Drive: striving to meet or improve a standard of excellence Resiliency: capacity to endure in the face of obstacles

Attunement to Others

Empathy: awareness of and participation in others’ feelings, ideas, and needs Political Awareness: reading a group’s emotional currents and power relationships Communication: listening openly and sending convincing messages

Relationship Building Cooperation: working with others toward shared goals Leadership: inspiring and leading individuals and groups Influence: wielding effective tactics for persuasion Conflict Management: negotiating and resolving disputes

“By combining emotional intelligence with the nine personality types of the Enneagram, the authors have created an accurate and useful map to high performance and success. I can’t think of anyone who would not benefit.” Mary Kate Harkins, Senior Director, HR, GlaxoSmithKline

The Nine Personality Types of the Enneagram Type One: The Administrator. Ones interact with the world by Striving to be Perfect. They are often models of decorum, clear logic and appropriate behavior. They focus on rules, procedures and making sure that they are always doing the “right thing.” When they overdo their Striving to be Perfect they can become critical, judgmental and unwilling to take risks.

Type Two: The Coach. Twos interact with the world by Striving to be Connected. They are often selfless, caring and nurturing. They focus on helping others meet their needs; they build rapport easily and enjoy finding a common bond with others. When they overdo their Striving to be Connected they may fail to take care of their own needs and end up becoming emotionally dependent on others.

Type Three: The Pacesetter. Threes interact with the world by Striving to be Outstanding. They work hard to exceed standards and to be successful in whatever they undertake. They place high value on productivity and presenting an image of being a winner in whatever environment they are in. When they overdo their Striving to be Outstanding they may become attention seeking and may value image over substance.

Type Four: The Creative. Fours interact with the world by Striving to be Unique. They generally approach their lives creatively, in fresh and interesting ways. They gravitate toward things and experiences that are elegant, refined, or unusual. When they overdo their Striving to be Unique they may feel misunderstood, and they may withdraw from others and become isolated.

Type Five: The Analyzer. Fives interact with the world by Striving to be Detached. They are observant, logical and generally reserved. They focus on problem solving, innovative ideas, and data gathering. When they overdo their Striving to be Detached they can end up being dull—out of touch with their experiences and emotions.

Type Six: The Protector. Sixes interact with the world by Striving to be Secure. They find security in being part of something bigger than themselves, such as a group or tradition. They are careful, responsible and protective of the welfare of the group. They focus on maintaining consistency, tradition, and cohesion. When they overdo their Striving to be Secure they may fail to take the risks necessary for high performance and settle for mediocrity.

Type Seven: The Energizer. Sevens interact with the world by Striving to be Excited. They are upbeat, enthusiastic, optimistic, and curious. They focus on possibilities and options and keeping others entertained. When they overdo their Striving to be Excited they may fail to follow-through, become easily distracted, and act irresponsibly.

Type Eight: The Driver. Eights interact with the world by Striving to be Powerful. They are action-oriented self-starters who love to be in charge. They focus on getting things done and overcoming obstacles that may lie in their way. When they overdo their Striving to be Powerful they may not adhere to the rules or norms that others expect them to follow and their behavior can become uncontrolled.

Type Nine: The Peacemaker. Nines interact with the world by Striving to be Peaceful. They are calm, pleasant, and likable. They focus on maintaining a sense of inner harmony by minimizing their own needs and concentrating on the needs of others. When they overdo their Striving to be Peaceful they can become passive, relying on others to make decisions for them.

“The Emotional Intelligence and the Enneagram Program helps people identify and correct the fatal flaws that can derail so many careers. It takes you step by step through a process that helps you work from your strengths, stay on track, and reach your potential.” Michel Abel, Senior Vice President, Kantar Health

What is the Enneagram?

The Enneagram (pronounced any-a-gram) is a powerful and robust model of personality style. The Enneagram identifies nine distinct yet interrelated personality styles based on preferred strategies, or ways of interacting with the world around us.

The consultants at Awareness to Action International are experts in using the Enneagram to help companies improve leadership and team performance; we can do the same for you.

The Emotional Intelligence and the Enneagram Program is based on the groundbreaking book Awareness to Action: The Enneagram, Emotional Intelligence and Change by Robert Tallon and Mario Sikora (University of Scranton Press, 2006). Innovative in its approach and application, Awareness to Action brings together the Enneagram, emotional intelligence, and the Awareness to Action Process to create an enormously useful tool for improving performance in any field. “This book represents years of application of the Enneagram in actual work settings. It is real, not theoretical. Its strength lies in the authors’ understanding of how people behave in the office, rather than in a classroom or in workshops. Tallon and Sikora show how individuals are capable of growth in effectiveness at work, in life, and within their own personality.” Ed Zakrzewski, Director, Organizational Development and Leadership Training, MOTOROLA “Tallon and Sikora hit the mark with this book. Performance improvement in sales, management, or any area involves more than knowing yourself; it involves acknowledging your strengths and weaknesses, taking responsibility for your behavior, and taking results-oriented action. This book shows exactly how to do that. A must read for every manager and every employee.” Don Johnson, Regional Vice President, achieveglobal

“Awareness to Action provides simple and practical pointers for individuals, as well as important team building insights that will enable organizations to create more productive and balanced teams.” Tom Forst, Corporate Vice President, Lincoln Investment Planning “Bulls-eye accurate in its assessment of what holds people back from reaching their full potential and extremely helpful in its recommendations. This book can save your career. I highly recommend it.” Steve Metzman, CEO, Quaker City Chemicals "Awareness to Action International has made a major, lucid contribution toward understanding human motivation and personality. Do not miss an opportunity to work with them."

Steve Chandler Bestselling Author of The Story of You, Reinventing Yourself, The Hands-Off Manger, Business Coaching, Shift Your Mind: Shift Your World, The 9 Lies That Are Holding Your Business Back, and Fearless.

Call today for more information:

Awareness to Action International

267.304.1234 www.awarenesstoaction.com info@awarenesstoaction.com