the enterprise of the future

The Enterprise of the Future Integration Overview

JLL Corporate Solutions

Peter MiscovichStrategy + [email protected]

June 2019

Digital Transformation

Every company will become a Digital BusinessDigital changes how we work, live, learn, & playDigital Ecosystems will transform Industry SectorsFlexible “Liquid” Enterprise Models are emergingThe Future of Work = Human + Machine Collaboration Digital Operating Models will demand Digital Talent Human Experience will attract critical Digital Talent

Digital Transformation Changes Everything

Enterprise Performance will require… Digital Platforms + Digital Talent + Human Experience

© 2019 Jones Lang LaSalle IP, Inc. All rights reserved. 3

Devices

Access

Data

Apps

Collaboration

Digital Transformation Impacts Every Industry Sector

Digital BusinessTransformationArtificial Intelligence + Machine Learning + Distributed Ledgers + Robotic Process Automation (RPA) + Edge Computing + Micro-services…

Digital WorkforceTransformationDigital Talent + The Liquid Workforce + Work Process Automation…

Digital WorkplaceTransformationAgile + Flexible + Liquid Workplace Networks + The Experiential Workplace + Flex Space (Coworking) + Smart Workplace IoT Integration…

Digital Workplace

Transformation


The Enterprise of the Future

6

Digital DriveHarness digitization and rich data to enhance people and enterprise performance

Continuous InnovationCombine new thinking, solutions and processes to drive value creation and accelerate transformation

Operational ExcellenceOptimize enterprise resources and service delivery to increase productivity, mitigate risks and ensure high performance

The Future of Work ModelFive Primary Dimensions

Human ExperienceEnhance user experience

through engagement, empowerment and fulfillment

Financial PerformanceManage spending to enable

growth and enhance return on investment (ROI)

© 2019 Jones Lang LaSalle IP, Inc. All rights reserved.

The Enterprise of the Future Enables the Future of Work

The Enterprise of the FutureTHE HOW

The Future of WorkTHE WHY

Integration of “THE WHY” and “THE HOW”


Six Key Enterprise of the Future Domains

How will the way we work change to create greater enterprise value for the future?

WorkHow does the workplace support workforce attraction, retention and well-being?

TalentHow does technology drive enterprise transformation and digital performance?

Digital

How will the workplace enable business and future workforce strategies?

WorkplaceHow do we transform buildings from physical assets to strategic assets?

BuildingsHow do we optimize portfolio supply with demand and create ROI?

Portfolio


The Enterprise of the Future: Integration Model

How will the way wework change to create

greater enterprise value for the future?

WorkHow does the

workplace support workforce attraction,

retention and well-being?

TalentHow does technology

drive enterprise transformation and digital

performance?

DigitalHow will the workplace

enable business and future workforce strategies?

WorkplaceHow do we

transform buildings from physical assets

to strategic assets?

BuildingsHow do we optimize portfolio supply with

demand and create ROI?

Portfolio

Corporate Real Estate TransformationDigital Workplace Integration

Corporate strategy | Culture / organization | Brand / image | Values

INTEGRATION MODEL


10

How will the way wework change to create

greater enterprise value for the future?

WorkHow does the

workplace support workforce attraction,

retention and well-being?

Talent

Priority Enterprise Domains: Work and Talent


Work Transformation

12

Global Emerging + Declining Jobs

Top Ten Emerging Jobs1. Data Analysts and Scientists2. AI and Machine Learning Specialists3. General and Operations Managers4. Software and Applications Developers and Analysts5. Sales and Marketing Professionals6. Big Data / Cyber-Security Specialists7. Digital Transformation Specialists8. New Technology Specialists9. Organizational Development Specialists10.Information Technology Services

Top Ten Declining Jobs1. Data Entry Clerks2. Accounting, Bookkeeping and Payroll Clerks3. Administrative and Executive Secretaries4. Assembly and Factory Workers5. Client Information and Customer Service Workers6. Business Services and Administration Managers7. Accountants and Auditors8. Material-Recording and Stock-Keeping Clerks9. General and Operations Managers10.Postal Service Clerks

Emerging Roles

Global ChangeBy 2022

Declining Roles

Global ChangeBy 2022

133Million

75Million

Source: Future of Jobs Report 2018. World Economic Forum


48

58

71

52

42

29

13

Accelerating Rate of Workforce Automation



Division of labor as share of hours spent (%)

70/30

60/40

50/50

2019

2022

2025

Human Machine

Complex Problem SolvingCritical ThinkingCreativityPeople ManagementSocial Coordination with Others (Teams)Emotional IntelligenceJudgement and Decision-makingService Orientation (Helping Others)Negotiation SkillsCognitive Flexibility

14

Top Ten Skills Required for the Future



What Work Will Humans Perform in the Digital Future?

Creativity Ideation & Innovation

Complex Communication & Continuous

Learning

Big Picture Synthetic

Thinking & ComplexProblem Solving

Social Emotional

Intelligence & Team

LeadershipManagement

Design Constructing Monitoring & Managing the

Next Generation of Intelligent

Machines© 2019 Jones Lang LaSalle IP, Inc. All rights reserved. 15

Human Experience

17

WhatDefines Human

Experience?

Memorable workplace experiences that become a key differentiator as to how your organization is perceived and valued in the marketplace


18

Human Experience: Retain Existing Talent“Organizations must fully engage with the modern workforce to attract and keep great employees and therefore to maintain customers and value – Gallup State of the American Workplace 2018

Highly Engaged Workforces realize…

Source: Forbes “2018 Will be the year of Employee Experience”; Jan 2, 2018www.techtarget.com/definition/employee-experience

41%

Reduction in Absenteeism

Increased Productivity

Lower Turnover

Increase Profitability

17% 59% 21%


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Human Experience: Attraction for New TalentHuman Experience is influenced and enabled by the corporate workplace and enables performance

and creating moments that matter.

Human Experience helps attract new talent…

11.5x

More likely to be listed asGlassdoor’s Best Places to Work

More likely to be listed asLinkedIn’s Most In

Demand Employers

More likely to be listed asFast Company’s Most Innovative Companies

More likely to be listed asForbes World’s Most

Innovative Companies

4.4x 28x 2.1x


Source: Forbes “2018 Will be the year of Employee Experience”; Jan 2, 2018www.techtarget.com/definition/employee-experience

Human Experience Means Health & Wellbeing…


55% of employees agree that spaces dedicated to health & well-being have a positive or a very positive impact on

their engagement

Source: JLL (2017) HX

Human Experience Requires Strategic Integration

21

Human Capital

Customer & Brand Strategy

Competitive Labor Strategy is key to enabling enterprise performance and success

Aligning purposeful interactions reflect customer& brand experience

Shared ServicesIntegration

Human Experience = Corporate Real Estate + Human Resources + IT + Shared Services Integration

Integrated Workplace Ecosystem Functions to enable Human Experience

A holistic and integrated approach is needed to ensure success


The Digital Workplace (R)evolution is HERE

EnterpriseCRE Portfolio

TransformationAccelerates

AgileLiquid

WorkplaceNetworks

DigitalWorkplace

EcosystemsSmart IoT

Digital Collaboration

Human Experience


Peter MiscovichManaging Director,

Strategy + Innovation

Peter Miscovich: JLL Strategy + Innovation

Mobile (646) [email protected]

Board Member and Advisory RelationshipsACCENTURE Global Technology Vision Board Member BROOKINGS Institute Metropolitan Policy Program AdvisorCERES President’s Advisory Board Member + Advisor to CEOColumbia University Data Science Institute Member and AdvisorCORENET Global Workplace Innovation Thought LeaderHarvard University Future of Work + Enterprise of the Future AdvisorMIT Urban Planning & Design MIT Sloan Management Real Estate Research Program The Regional Plan Association Smart Work + Smart Urbanization Advisor + TrusteeThe Woodrow Wilson Center Safe + Smart Cities Program AdvisorUrban Land Institute Infrastructure ICT Committee Strategy AdvisorWorld Economic Forum Transformational Energy Efficiency AdvisorWORKTECH WORKTECH Speaker/Thought Leader + Advisor CEO

Accenture British Telecom Goldman Sachs Procter & GambleAIG CISCO HSBC SONYAmerican Express Chubb Insurance IBM The World BankAT&T Citigroup JPMorgan Chase Thomson ReutersBank of America Deutsche Bank MetLife Time WarnerBarclays Fidelity Pfizer UBSBloomberg General Electric PwC Xerox

23© 2019 Jones Lang LaSalle IP, Inc. All rights reserved.

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