The Evolving and Adaptable State CIO: Perspectives on Change

CIO Solutions Gallery September 10, 2019

Doug Robinson, NASCIO Executive Director@NASCIO

About NASCIO National association representing state chief information

officers and information technology executives from the states, territories and D.C.

NASCIO's mission is to foster government excellence through quality business practices, information management, and technology policy.

NASCIO provides members with products and services designed to support the challenging role of the state CIO, stimulate the exchange of information, and promote the adoption of IT best practices and innovations.

More focus on enterprise cybersecurity models; cyber talent and workforce crisis remains

CIO as broker business model: evolution from owner-operator to more managed services and multi-sourcing initiatives

Digital government: user centric design, focus on streamlining experiences, citizen IAM

More interest and use of artificial intelligence (AI), RPA, chatbots as adoption grows and benefits realized

State IT organization transition continues: more consolidation, hybrid models and unification initiatives

22 new governors in 2018. 19 new state CIOs appointed in 2019 to date (September 2019).

DC

AK

HI

WA

OR

CA

MT

INIL

ID

NVUT

AZNM

TX

OK

WY

ND

SD

NE

COKS

LA

MO

AR

IA

MN

KY

TN

ALMS

FL

GA

SC

NC

VA

OH

ME

WV

PA

MIWI

VT

NH

NJ

MA

CT

RI

MD

DE

No Change

PR

VI

2019 Transitions

NY

State CIO Transitions 2019January 1, 2019 – September 1, 2019

Bureaucratic behavior and entrenched

practices are hard to undo

Few state legislators

understand much about IT

Federal government rules and duplicative requirements

impede efficiency

Turf battles are legend

Balky legacy systems are operating

throughout state government

#IRL

1. Security and Risk Management

2. Cloud Services

3. Consolidation/Optimization

4. Digital Government

5. Broadband/Wireless Connectivity

6. Budget, Cost Control, Fiscal Management

7. Customer Relationship Management

8. Data Management and Analytics

9. Enterprise IT Governance

10. Identity and Access Management

Source: NASCIO State CIO Ballot, November 2018

STATE CIO TOP 10 PRIORITIES2019 Strategies, Management & Process Solutions

Critical Success Factors for the CIO

2018 NASCIO SURVEY | STATE CIO AS A COMMUNICATOR 8

2018 NASCIO SURVEY | STATE CIO AS A COMMUNICATOR

How Should CIO Success be Measured?

Adoption of cloud services

Major Forces of Change

Changing state IT workforce

Power of data

Service models and sourcing options

Which automaker do you equate with your IT infrastructure?

Rolls Royce - we have the best and latest technology but it doesn’t really serve our purpose and we have no idea what

it does

Lexus - the nicer version of the Toyota

Toyota - it’s reliable and we haven’t had any problems. We plan to run it into the ground before we buy anything new

Saturn – the technology is so out of date it’s not even made anymore

Which automaker do you equate with your IT infrastructure?

7%

23%

39%

31%

Rolls Royce - we have the best and latest technology but it doesn’t really serve our purpose and we have no idea what

it does

Lexus - the nicer version of the Toyota

Toyota - it’s reliable and we haven’t had any problems. We plan to run it into the ground before we buy anything new

Saturn – the technology is so out of date it’s not even made anymore

Source: 2018 NASCIO SURVEY | State CIO as a Communicator

Evolving Business Model: CIO as Broker

2018 NASCIO SURVEY | STATE CIO AS A COMMUNICATOR

CIO Business Models

2018 NASCIO SURVEY | STATE CIO AS A COMMUNICATOR

What categories of services are your top priorities for migration to the cloud? (select up to 5)

1 E-mail and collaboration

2 Disaster recovery

3 Office productivity software (e.g. word processing)

4 Program/business applications (e.g. Licensing, Unemployment Insurance, Workers Compensation etc.)

5 Enterprise Resource Planning (e.g., finance, budget, procurement)

6 Citizen relationship management

7 HR/payroll/time and attendance

8 Storage

9 Identity Management

10 Security services/monitoringSource: NASCIO 2019 State CO Survey Preliminary Data

19Source: NASCIO 2018 State CIO Survey

2018 NASCIO SURVEY | STATE CIO AS A COMMUNICATOR

What do you think is the biggest opportunity for using data analytics?

2018 NASCIO SURVEY | STATE CIO AS A COMMUNICATOR

65%

6%2%

2%4%

20%

2019 (preliminary data)

Source: NASCIO 2017 State CIO Survey

14% - streamlining the hiring process and reducing time to hire

4% - eliminating state unions representing IT

10% - modernizing office culture (e.g. flexible schedule, workspace)

25% - training and development to build new skills

33% - modernizing IT job titles and classifications

14% - removing IT positions from the civil service system

Source: NASCIO 2019 State CO Survey Preliminary Data

Which skill does your organization view as most critical for workforce transformation?

13%

13%

16%

16%

39%

Leadership

Customer Service

Agility

Innovation

Collaboration