the five stages of accepting negative customer feedback - jessica hall's presentation at ela...
TRANSCRIPT
![Page 2: The Five Stages of Accepting Negative Customer Feedback - Jessica Hall's Presentation at Ela Conf 2016](https://reader038.vdocument.in/reader038/viewer/2022100802/5881dc7f1a28ab331a8b7a5d/html5/thumbnails/2.jpg)
Minutes of yoga20
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Denial
@elaconf @jessHallway
![Page 4: The Five Stages of Accepting Negative Customer Feedback - Jessica Hall's Presentation at Ela Conf 2016](https://reader038.vdocument.in/reader038/viewer/2022100802/5881dc7f1a28ab331a8b7a5d/html5/thumbnails/4.jpg)
Anger
@elaconf @jessHallway
![Page 5: The Five Stages of Accepting Negative Customer Feedback - Jessica Hall's Presentation at Ela Conf 2016](https://reader038.vdocument.in/reader038/viewer/2022100802/5881dc7f1a28ab331a8b7a5d/html5/thumbnails/5.jpg)
Consideration
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![Page 6: The Five Stages of Accepting Negative Customer Feedback - Jessica Hall's Presentation at Ela Conf 2016](https://reader038.vdocument.in/reader038/viewer/2022100802/5881dc7f1a28ab331a8b7a5d/html5/thumbnails/6.jpg)
or
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Panic
@elaconf @jessHallway
![Page 8: The Five Stages of Accepting Negative Customer Feedback - Jessica Hall's Presentation at Ela Conf 2016](https://reader038.vdocument.in/reader038/viewer/2022100802/5881dc7f1a28ab331a8b7a5d/html5/thumbnails/8.jpg)
Excitement
@elaconf @jessHallway
![Page 9: The Five Stages of Accepting Negative Customer Feedback - Jessica Hall's Presentation at Ela Conf 2016](https://reader038.vdocument.in/reader038/viewer/2022100802/5881dc7f1a28ab331a8b7a5d/html5/thumbnails/9.jpg)
“When giving critical feedback to women, male managers may be especially worried about how the feedback will be received. This “protective hesitation”… is a critical barrier in having conversations necessary to advance women’s careers.”
Shelley Correll, Caroline SimardHarvard Business Review
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Denial
Anger
Consideration
Panic
Excitement
GO GET IT
@elaconf @jessHallway
![Page 11: The Five Stages of Accepting Negative Customer Feedback - Jessica Hall's Presentation at Ela Conf 2016](https://reader038.vdocument.in/reader038/viewer/2022100802/5881dc7f1a28ab331a8b7a5d/html5/thumbnails/11.jpg)
THANKS!Jessica Hall
@jessHallway
jessica.hall @3pillarglobal.com
@elaconf