the five things you must do to have a bona fide quality management system that works - iso9001:2015
TRANSCRIPT
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ISO 9001 2015THE 5 THINGS
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Notes: Some minor changes were done to this presentation due to font incompatibility:The unaltered slide can also be downloaded
at:
(click in slide-show view)
continue
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M a k i n g I S O S y s t e m s W o r k
D o u b l e Y o u r C l i e n t s
AN
DOUBLE YOUR CLIENTS Production
January 2016
ISO MASTERS -
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(That Works!)
ISO9001:20155 THINGS YOU MUST DO
To Have A Bona Fide QUALITY MANAGEMENT
SYSTEM
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This Brief TutorialCovers Five Fundamental Things
You Must Do To Have A
QUALITY MANAGEMENT SYSTEMthat
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Complies To The New
ISO9001:2015 STANDARDQUALITY MANAGEMENT
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Disclaimer:In Order To Comply To
ISO9001:2015
Your Organization Must Meet ALL The Requirements Of The
Standard
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However The 5 THINGS
Mentioned Here Are The Most Critical
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We Will Leave It Up To YouAs to how to
FILL-IN-THE-BLANKS
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In Terms Of The Rest Of The Standard’s Requirements
As Far As This Tutorial Is Concerned
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For Now Just Stick With
The 5 THINGS
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Define Your Processes
1
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Since The Major Changes That Were Introduced In 2008
The PROCESS-BASED-APPROACH
Has Remained A Core Part Of The ISO9001 Standard
DEFINE YOUR PROCESSES
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And With GOOD REASON
DEFINE YOUR PROCESSES
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For NowIdentify Your Organization’s
Processes As Per
The Following Example
DEFINE YOUR PROCESSES
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★ Marketing Sales★ Manufacturing★ Warehousing★ Purchasing★ Human Resources★ Finance★
DEFINE YOUR PROCESSES
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Your Own CompanyMay Have Different Processes
Depending OnWhat Kind Of Business You Are In
But You Get The Idea
DEFINE YOUR PROCESSES
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At This Point
It Is Useful To Note ThatThere Are THREE Types of
Processes
DEFINE YOUR PROCESSES
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The Three Types Of Processes
Management Processes★ Operational Processes★
Support Processes★
DEFINE YOUR PROCESSES
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Now Let’s Move OnTo The
Next section
THING #2
DEFINE YOUR PROCESSES
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Determine MEASURES For Your Processes
2
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What You Cannot Measure
You Cannot Manage
PROCESS MEASURES
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A Relevant Saying
Let’s IllustrateAs Follows
PROCESS MEASURES
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★ Marketing 15% Of Turnover Sales★ 100 Million $ Manufacturing★ <5 NCRs Per Week Warehousing★ 98% Stock Level Purchasing★ 98% On Time HR★ 1% Absenteeism Finance★ 10 M $ Net Profit
PROCESS MEASURES
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Your CompanyShould Have
Similar MeasuresIn Place
PROCESS MEASURES
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Each ProcessShould Have Clear Measure
Requirements
Each ProcessMay Have Numerous Measures
PROCESS MEASURES
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Now Let’s Move OnTo The
Next section
THING #3
PROCESS MEASURES
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DetermineSEQUENCE & INTERACTION
3
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SEQUENCE & INTERACTIONRequirements
Have Been Somewhat FUZZYOver The Years
SEQUENCE & INTERACTION
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So Let’s See If We Can Use
Less FUZZY LOGIC
SEQUENCE & INTERACTION
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We Use The IllustrationOf A
TRAFFIC OFFICER
For Good Reason
SEQUENCE & INTERACTION
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Think Of All THE TRAFFIC
That Goes Through Your Organization
SEQUENCE & INTERACTION
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Organizational TrafficIncludes
SEQUENCE & INTERACTION
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SEQUENCE & INTERACTION
★ Customer Enquiries Your Boss’s Demands★ Order Requirements★ Follow Up Activities★
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SEQUENCE & INTERACTION
★ Storage Requirements Authorizations★ Cancellations★
Changes★
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And So On
SEQUENCE & INTERACTION
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Think About It Like This
SEQUENCE & INTERACTION
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IMAGINE
There Were NoTraffic Lights Or Lanes
In Our Road System
SEQUENCE & INTERACTION
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IMAGINE
EverybodyDrives In Whatever Way
They Want
SEQUENCE & INTERACTION
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IMAGINE
Some DriveOn The Left Hand Side
And Some DriveOn The Right Hand Side?
SEQUENCE & INTERACTION
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Need I Say More?
SEQUENCE & INTERACTION
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Therefore We Can SeeThat
SEQUENCE & INTERACTIONRequirements
Have To Do With YourORGANIZATIONAL CONTROLS
SEQUENCE & INTERACTION
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For Example
You Can’t Get Material Into Your Stores
Before You Have Placed An Order
SEQUENCE & INTERACTION
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OR
You Can’t Place An OrderBefore You Have Received An
Authorization
When The Material Is DeliveredQuantities and Quality is Checked
SEQUENCE & INTERACTION
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There Are Many ExamplesIn Today’s Sophisticated
Organizations
But Think Of It This Way
SEQUENCE & INTERACTION
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World Class CompaniesUsually
Have Such ControlsBUILT-IN
Via Their IT Systems!
SEQUENCE & INTERACTION
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Addressing Sequence-And-Interaction Effectively
Ensures That
Processes Are Not Just Islands-Of-Excellence
SEQUENCE & INTERACTION
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Processes Should Integrate Seamlessly:
From The First Customer Enquiry To Final Delivery
SEQUENCE & INTERACTION
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At This PointTo Go Deeper
Is BeyondThe Scope Of This
Tutorial : )
SEQUENCE & INTERACTION
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Now Let’s Move OnTo The
Next section
THING #4
SEQUENCE & INTERACTION
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Compile YourTREE of DOCUMENTS
4
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So Let’s First Be ClearAt The Get Go!
DOCUMENT TREE
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Designing An EffectiveQuality Management System
Is NOT About
Having Lots and Lots of Documents!
DOCUMENT TREE
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So Breath A Sigh Of ReliefFor
This Section!
DOCUMENT TREE
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Nevertheless
We Need To Consider DocumentsAs Per The Following Scenarios
DOCUMENT TREE
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★ Legal Requirements Contractual Requirements★
Operational SOP’s★ Design Specifications★
DOCUMENT TREE
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★ Drawings Financial Procedures★
Training Records★
DOCUMENT TREE
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Your Organization’sDocument Requirements
Includes Your
INTELLECTUAL CAPITALAnd Should Not Be Under-Estimated
DOCUMENT TREE
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Document RequirementsInclude ALL Requirements
For The Preservation Of Your INTELLECTUAL CAPITAL
And
ANY-RISKS-ASSOCIATEDWith This Requirement
DOCUMENT TREE
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To Go Further Would Beyond The Scope Of This Tutorial
But Again
DOCUMENT TREE
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WORLD-CLASS ORGANIZATIONSUse IT SYSTEMS
for …
DOCUMENT TREE
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DOCUMENT TREE
For Complete And Robust Addressing
Of This OftenUnder-Estimated And
Mis-Understood Requirement
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Let Us Just Close Off This Section By Saying That
A Good IT SYSTEM With A Proper Tree Element
(HIERARCHY) Would Be Required
DOCUMENT TREE
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The Expected Controls Would Include Back-ups, Disaster
Recovery
And So On
DOCUMENT TREE
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Now Let’s Move OnTo The
Next section
THING #5
DOCUMENT TREE
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Finalize The BOUNDARIES of Your SYSTEM
5
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Just WhenSome Quality PractitionersWere Starting To Get Bored
SYSTEM BOUNDARIES
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The Newly Ratified StandardISO9001:2015
Has Come Along
AND
SYSTEM BOUNDARIES
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There Are A FewNEW REQUIREMENTS
SYSTEM BOUNDARIES
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Let Us Mention Just A Few That Pertain To
THING NO #5
SYSTEM BOUNDARIES
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1) Context of Your Organization2) Interested Parties3) Scope of Your QMS
SYSTEM BOUNDARIES
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It Is Not The Objective Of This Tutorial
To Do AFull Technical Analysis
BUT
SYSTEM BOUNDARIES
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Keeping The Above Elements In Mind
SYSTEM BOUNDARIES
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It Is Important That We Define
The BoundariesOf Our Organization
SYSTEM BOUNDARIES
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Moving Away From The Purely
Technical RequirementsOf The ISO9001:2015
Standard
Defining Our BoundariesMeans:
SYSTEM BOUNDARIES
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★Knowing Who We Are Knowing Our Customer Base★ Understanding Our Market★
SYSTEM BOUNDARIES
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★ Understanding Impacts of Organizations Outside Our Own
That Can Affect Our Market
SYSTEM BOUNDARIES
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Or That
Can Impact Our Service Of Our Customers
SYSTEM BOUNDARIES
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Finalizing The Boundaries of OurQUALITY MANAGEMENT SYSTEM
Includes:
SYSTEM BOUNDARIES
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Interlinking Our ProcessesWith Outside Parties
SYSTEM BOUNDARIES
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Examples Include SUPPLY CHAIN MANAGEMENT
Organizations That INTERFACE DIRECTLY With Customs Databases
Thus Increasing TransparencyAnd Reducing Processing Time
SYSTEM BOUNDARIES
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DEFINING THE BOUNDARIESOf Our Quality Management
System
Is The Most Important Part Of Our System
SYSTEM BOUNDARIES
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DEFINING OUR SYSTEM BOUNDARIES
links to subjects like:
SYSTEM BOUNDARIES
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★ Who We Are Our Values And Mission★
Our Brand Identity★ ★ Who Benefits From Our Existence
Our Sustainability★
SYSTEM BOUNDARIES
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Defining Our BoundariesAlso Ensures That:
SYSTEM BOUNDARIES
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Every Part/Every Activity/ Every Improvement We Make
Dove TailsPerfectly Into Our
QUALITY MANAGEMENT SYSTEM
SYSTEM BOUNDARIES
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That’s About The EndExcept For
THING #6
SYSTEM BOUNDARIES
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Thing Six?Yes!
Thing Six Is The BONUS THING
You Must Do
SYSTEM BOUNDARIES
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Join The Dots!
6
Join The Dots
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I Know There Might Be A Few Quality Practitioners Out There Saying
But Nowhere In The Standard Does It Say
JOIN-THE-DOTS
JOIN THE DOTS
![Page 91: The Five Things You Must Do To Have A Bona Fide Quality Management System That Works - ISO9001:2015](https://reader035.vdocument.in/reader035/viewer/2022081605/58f9a77b760da3da068b5a4e/html5/thumbnails/91.jpg)
My Challenge Is This:
Take The FIVE THINGS I Have Identified In This TutorialAnd See If You Can
JOIN-THE-DOTS
JOIN THE DOTS
![Page 92: The Five Things You Must Do To Have A Bona Fide Quality Management System That Works - ISO9001:2015](https://reader035.vdocument.in/reader035/viewer/2022081605/58f9a77b760da3da068b5a4e/html5/thumbnails/92.jpg)
And Come Up With A Workable
QUALITY MANAGEMENT SYSTEMOUTPUT
JOIN THE DOTS
![Page 93: The Five Things You Must Do To Have A Bona Fide Quality Management System That Works - ISO9001:2015](https://reader035.vdocument.in/reader035/viewer/2022081605/58f9a77b760da3da068b5a4e/html5/thumbnails/93.jpg)
So Basically Take THE FIVE THINGS
Rinse And RepeatAnd See What You Can Come Up With
JOIN THE DOTS
![Page 94: The Five Things You Must Do To Have A Bona Fide Quality Management System That Works - ISO9001:2015](https://reader035.vdocument.in/reader035/viewer/2022081605/58f9a77b760da3da068b5a4e/html5/thumbnails/94.jpg)
Or Else Just Contact Me For A Completed Example
JOIN THE DOTS
![Page 95: The Five Things You Must Do To Have A Bona Fide Quality Management System That Works - ISO9001:2015](https://reader035.vdocument.in/reader035/viewer/2022081605/58f9a77b760da3da068b5a4e/html5/thumbnails/95.jpg)
Thanks For WatchingAnd If You Would Like To Know More Please
CONTACT USAs Per The Following:
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CONTACT US
For More Information
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Contact Us: For-your-ISO-requirements:
ISO Certification | Auditing | Training | Internal Auditing | ISO System Design | Supplier Audits
ISO9001 | Quality ManagementISO14001 | Environmental ManagementOHSAS18001 | Health & SafetyISO50001 | Energy Management
Our Web: www.get-iso-certified.com
Our LinkedIn:
Johannesburg Pretoria Africa Projects | USA EUR Australia■ ■ ■ ■ ■Phone: +27 (0) 79 362 4428 Message Us: CLICK HERE
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Scope of Activities:
80% Johannesburg & Pretoria10% Cape Town
10% International Projects
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EXAMPLES OF TRAINING And Related Requests ByCurrent Clients:
![Page 100: The Five Things You Must Do To Have A Bona Fide Quality Management System That Works - ISO9001:2015](https://reader035.vdocument.in/reader035/viewer/2022081605/58f9a77b760da3da068b5a4e/html5/thumbnails/100.jpg)
HOW TOCOMMUNICATEEFFECTIVELY
THE 7 QUALITY TOOLS
GRAPHCHECK SHEET
PARETO CHARTSCATTER DIAGRAM
HISTOGRAMCONTROL CHARTCONTROL CHART
HOW TO BEPRODUCTIVE
HOW TO DESIGNA QUALITY
MANAGEMENT SYSTEM THAT
WORKS
ISO 14001: 2015
ENVIRONMENTAL
ISO50001:2011
ENERGY MANAGEMENT
ISO 9001: 2015
QUALITY MANAGEMENT
![Page 101: The Five Things You Must Do To Have A Bona Fide Quality Management System That Works - ISO9001:2015](https://reader035.vdocument.in/reader035/viewer/2022081605/58f9a77b760da3da068b5a4e/html5/thumbnails/101.jpg)
HOW TO CONDUCTAN
ENERGY AUDIT
THE 5 S’s
HOW TO COMPILE AN INTERNAL AUDIT PROGRAM YOUR
STAKEHOLDERS WILL LOVE
ISO18001:2007
HEALTH AND
SAFETY
HOW TO CONDUCT AN
INTERNAL AUDIT
WITHIN YOUR ORGANIZATION
SEIRISEITONSEISO
SEIKETSUSHITSUKE
A WORLD-CLASS CORRECTIVE
ACTION SYSTEM
![Page 102: The Five Things You Must Do To Have A Bona Fide Quality Management System That Works - ISO9001:2015](https://reader035.vdocument.in/reader035/viewer/2022081605/58f9a77b760da3da068b5a4e/html5/thumbnails/102.jpg)
Contact Us: For-your-ISO-requirements:
ISO Certification | Auditing | Training | Internal Auditing | ISO System Design | Supplier Audits
ISO9001 | Quality ManagementISO14001 | Environmental ManagementOHSAS18001 | Health & SafetyISO50001 | Energy Management
Our Web: www.get-iso-certified.com
Our LinkedIn:
Johannesburg Pretoria Africa Projects | USA EUR Australia■ ■ ■ ■ ■Phone: +27 (0) 79 362 4428 Message Us: CLICK HERE
![Page 103: The Five Things You Must Do To Have A Bona Fide Quality Management System That Works - ISO9001:2015](https://reader035.vdocument.in/reader035/viewer/2022081605/58f9a77b760da3da068b5a4e/html5/thumbnails/103.jpg)
F I N© ISO Masters January 2016