the four keys to unlocking devops - redgate...the four keys to unlocking devops kendra little,...
TRANSCRIPT
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The Four Keys To
Unlocking DevOps
Kendra Little, Founder of SQL Workbooks, Microsoft Data
Platform MVP, Evangelist at Redgate
@Kendra_Little
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Agenda
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What kind of company is Domino’s?
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Domino’s is “an e-commerce
company that sells pizza”
Digiday, April 2015
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https://www.theatlas.com/charts/S18QCJyhe
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https://www.theatlas.com/charts/r1u6xxy3e
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How’d they do it?
Focus on the customer
Experimentation by empowered teams
Visualization of key metrics
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Why did Blockbuster fail?
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Blockbuster almost succeeded
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https://hbr.org/resources/images/article_assets/hbr/1104/R1104A_A_lg.gif
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‘Total Access’ was built in a silo
Lacked critical support in the board of directors
Franchisees felt blindsided
No cultural change across diverse groups
Greg Satell’s article: https://www.digitaltonto.com/2017/you-cant-change-fundamental-behaviors-without-changing-fundamental-beliefs/
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1986 2018
12,000 employees across 40 countries
500 people in digital ops
5 employees
1998
First Nespresso ecommerceplatform
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“Digital transformation is really a
business transformation. And it’s all
about the customer.”
Cyril Lamblard, Nespresso
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“I am the head of eCommerce, but my
incentives on sales performance are not
on eCommerce– it’s global. So we are
winning all together.”
Cyril Lamblard, Nespresso
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The four keys
to unlocking
DevOps
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Standardizeteam-based development
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Standardize – cultural change
• Everyone orients to
the compass of the
customer
• Break down silos
between marketing, IT,
Dev, and more
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Automatedatabase deployments
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Automate – cultural change
• Focus on constant
learning and
improvement
• Break down tasks and
experiment
relentlessly
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Monitorperformance & availability
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Monitor – cultural change
• Bring visibility of company health and customer experience into every part of the business
• Empower the people at the edge
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Protectand preserve data
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Protect – cultural change
• Only use data in
accordance with
customers’ consent and
along with their intent at
every step, by default
• Design against disaster
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Standardizeteam-based development
Protect and preserve data
Automatedatabase deployments
Monitorperformance & availability
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Next steps:
Interact
Learn
Connect
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Sources & References: Domino’s
• https://medium.com/@JonHall_/on-digital-transformation-itsm-and-devops-oh-and-pizza-93acd09dbdb8
• https://www.cmo.com/opinion/articles/2016/12/19/how-dominos-disrupted-the-delivery-game-and-became-a-leader-in-customer-delight.html
• https://www.ey.com/au/en/services/strategic-growth-markets/ey-accelerating-growth-ey-7-drivers-of-growth-operations-dominos-bakes-in-agile-innovation-and-the-need-to-fail-fast
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Sources & References: Blockbuster
• https://medium.com/s/story/how-blockbuster-kodak-and-
xerox-really-failed-its-not-what-you-think-e0a8c12e863d
• https://hbr.org/2011/04/how-i-did-it-blockbusters-former-
ceo-on-sparring-with-an-activist-shareholder
• https://www.digitaltonto.com/2017/you-cant-change-
fundamental-behaviors-without-changing-fundamental-
beliefs
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Sources & References: Nespresso
• https://go.forrester.com/what-it-means/ep59-
nespresso-digital-transformation
• https://www.nestle-nespresso.com/asset-
library/documents/nespresso%20-
%20history%20factsheet.pdf