THE FUTURE DELIVERY NETWORKTHE FUTURE DELIVERY NETWORK

““Part of a fully integrated end to end Part of a fully integrated end to end service, a 7 day delivery service that is service, a 7 day delivery service that is consistent and reliable providing the best consistent and reliable providing the best possible quality of service for all of our possible quality of service for all of our customers.”customers.”

This will be achieved and underpinned by This will be achieved and underpinned by the following:-the following:-

THE FUTURE DELIVERY NETWORKTHE FUTURE DELIVERY NETWORK Quality terms and conditions Quality terms and conditions ((pay, pension, hourspay, pension, hours))Valued and motivated employeesValued and motivated employeesSecurity of employmentSecurity of employmentAgreed standards and performance levels Agreed standards and performance levels ((Georoute, call rates, walking speedsGeoroute, call rates, walking speeds))Improved attendance patterns Improved attendance patterns ((4 day, 9 day, 3 day etc4 day, 9 day, 3 day etc))Fewer SaturdaysFewer SaturdaysBetter work life balanceBetter work life balanceBetter use of part time Better use of part time ((Fridays & Saturdays, cross functionalFridays & Saturdays, cross functional))Improved working environment Improved working environment ((All delivery offices to have minimum standardsAll delivery offices to have minimum standards))

THE FUTURE DELIVERY NETWORKTHE FUTURE DELIVERY NETWORKBest possible delivery equipment (HCT, EHCT, LWT, CDV, )Best possible delivery equipment (HCT, EHCT, LWT, CDV, )

Revised spans/delivery time (No set span)Revised spans/delivery time (No set span)

Revised specification ( Firms by 0930, others could be later)Revised specification ( Firms by 0930, others could be later)

Resolution of D2D (Increase in items + revenue + workload)Resolution of D2D (Increase in items + revenue + workload)

New products and services (Track and trace, data capture, New products and services (Track and trace, data capture, fulfilment)fulfilment)

Introduction of and best use of new technology (PDA, Telemetry)Introduction of and best use of new technology (PDA, Telemetry)

Best training and support (Regular ongoing training, classroom, Best training and support (Regular ongoing training, classroom, on the job)on the job)

Enhanced role for firms delivery OPG’s (Frontline offering of Enhanced role for firms delivery OPG’s (Frontline offering of products and services)products and services)

Best use of Callers Offices*Best use of Callers Offices*

Upstream reliability (End to end, designed to meet the delivery Upstream reliability (End to end, designed to meet the delivery specification)specification)