The Future of EAPs: Some Ideas for Creating What We Want

D.C. Chapter EAPAMarch 20, 2014

Lisa TeemsU.S. Coast Guard EAP Manager

You all know that your EAP has great value as a coaching/consultation resource, as a career saving tool, as a resource for helping people who are under personal and professional stress, and as an effective organizational benefit to assist with large scale issues impacting employees.

Do your employees know the same things? Are they using the program?

Does your agency understand these values?

Future Considerations:• Communication/messaging• Stigma reduction• Shake it up!• Perceptions and realities about confidentiality• Perceptions about the purpose of the EAP

(alcohol, etc.) and how to use it• Data use• Use of social media• Others ?????

Work-Life Programs

• Health Promotion – Cholesterol Screening– Health Risk Assessment– Stress Management– Tobacco Cessation– Physical Fitness– Weight Management

• Substance Abuse Treatment and Prevention • Food Services • Ombudsman• Sexual Assault Prevention

and Response

• Family Advocacy • Special Needs• CG SUPRT (EAP) • Critical Incident Stress Mgmt

(CISM)• Suicide Prevention • Workplace Violence• Transition/Relocation • Child Development Centers• In-Home (Family) Childcare• Adoption• Elder Care• Scholarships

CG SUPRT (EAP)

• Face-to-face, telephonic, and video counseling

• Consultations• Work life balance • Legal consultation• Personal financial management

services• Health coaching• Career counseling for dependents• Training• Critical incident support

CG SUPRT (EAP) SUCCESS

• Utilization from 12-25% since launch 2 years ago

• Why:BrandingMarketingSenior management involvementCollaboration with other programsSharing of data and data analysis WebsitePartnership with vendorFighting the internal battles