the future of km
DESCRIPTION
This presentation was supporting a speech at WCEIT 2012 -- the World Conference on Emerging InfoTech -- Dalian (China), August 2012. I am well aware that the presentation material, without the accompanying speech, may be a bit cryptic at times. Also, comments and questions are welcome at @cdnTRANSCRIPT
The Future of KM?
Christian De Neef
Fast Track Consulting – Brussels
Dalian, China – August 28, 2012
Layers of KM…
… before we “invented” KM
Informal, storytelling, focus on passing K
from one generation to the next…
Social by nature
Layers of KM…
Formal KM
Many schools
Classification, codification, ...
Structured/disciplined
Industrial view (focus on processes
& technology)
Layers of KM…
Informal KM
Schools don’t matter
anymore
Collaboration, sharing, ...
Social view (focus on
people & networks)
The emergence of
“Enterprise 2.0”
Enterprise 2.0 (today’s KM?)
“Enterprise 2.0 is the emergence of new social relationships within companies, or between companies and their competitors, partners or customers, often facilitated by social software” (inspired by Professor Andrew McAfee’s book)
Enterprise 2.0 is also blurring the traditional boundaries and role models Private/Business life/relationships are blending
Employees are empowered/Top-down governance
Today’s client may be yesterday’s competitor and tomorrow’s partner
What is changing…
Enterprise 2.0 (today’s KM?)
e1.0
Hierarchy
Authority
Top-down
Closed
Controlled
Stability
Business/Professional
e2.0
Network
Responsibility
Bottom-up (grassroots?)
Open
Uncontrollable (empowered?)
Flexibility
Social/Casual (conversation?)
Enterprise 2.0 (today’s KM?)
Centralized… - Central center of power - Governs all local units - Controls all communications
Decentralized… - No center of power - No common governance - No inter-unit communication control
e1.0 e2.0
What is changing, also…
Gracefully borrowed from Dr. Frank Habermann, ©
Becota 2009, with special thanks to Karen Schmidt
Layers of KM…
Integrated KM
KM-enabling
technologies
Reduce the
cognitive load
Support from
Big Data to
Personal KM
KM will become
transparent
The Future of KM
The (re)integration of data & document management
The Future of KM
The (re)integration of data & document management
• DBMS are dealing better with
Knowledge objects
• Automated Recognition, Extraction, and
Classification technologies
• Integration of ECM & ERP
• Convergence of BI & Document
Analytics (IBM)
The Future of KM
Organizations are evolving to support this…
Personalization
With thanks to Dr. Iaakov Exman from
The Jerusalem College of Engineering
Extended Enterprise
Open Data
Information Intelligence
Computer Neural Networks
“Interestingness”
BYOD
Personal KM
Profiling
“Always on” - NWoW
The Future of KM
Organizations are evolving to support this…
Organizations must provide
• Vocabulary & Semantics (meaning)
• Taxonomy (classification/metadata)
• APIs & Standardized data access
The Future of KM
Organizations are evolving to support this…
Personalization
Organizations are not at the heart of the
Knowledge access/exchange anymore!
The Future of KM
Finding the right balance in terms of Governance…
Influenced by Technology (Web 2.0, semantic web, etc.)
Influenced by Society (Gen Y, end-user emancipation, etc.)
Centralized
Formal
Structured
Standardized
“KMO”
Decentralized
Informal
Unstructured
“BYOD”
“NWoW”
The Future of KM
Why is it worth the effort?
(listening to our clients/alignment with business objectives)
Support
Collaborative Innovation
Better Decision-making
Quality &
Productivity KM
The Future of KM
KM as a platform/infrastructure - “hide KM for success”
KM Platform/Infrastructure
Access Semantics Visualization
Collaborative
Innovation
Decision-
making
Analytics
Operational
Knowledge
Learning &
Development
Capture
The Future of KM
Ultimately…
Social again?
