the future of learning: embracing emerging trends and technology advances to drive more effective...
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The Future of Learning: Embracing EmergingTrends and Technology Advances to Drive MoreEffective TrainingKerry BrownSAP
AgendaImpact of Learning on the success of your organizationInnovation and consumerization of IT and its impact on LearningChanging demographics of the workplaceChange Management essentials/Resistance to ChangeUser Experience and User AdoptionLearning Perspectives & Trends now and looking forwardLearning: Anywhere, Anytime and All the TimeLearn how to measure the impact of training (or the lack of training) in your organizationTake a look at examples of successful training programs and the tools used by customersto succeed
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Industry research confirms it
Companies Who Embrace LearningOutperform Their Competition
Innovation
Productivity
Time to Market
Quality
Future Oriented
Profitability
Source: Bersin & Associates
46%more likely to befirst to market
37%greateremployeeproductivity
34%better response tocustomer needs
26%greater ability to deliver“quality products”
58%more prepared tomeet futuredemand
17%more likely to bemarket share leader
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Me?
In-memorySpeed
MobileReach
In-memorySpeed
PeopleCollaboration
MobileReach
In-memorySpeed
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Innovation Focus at SAP
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Workforce Shift
By 2020, upto 50% of theworkforce willbe Millennials
77 million Boomersare exitingtheworkforce What is
your plan?
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2020
Traditionalists1%
Zoomers, 22%
Gen X, 20%
Millennials,50%
Gen 2020, 7%
0% 10% 20% 30% 40% 50%
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Transformation Levels = Expectations Management
Complexity/Risk
Ben
efits
Pote
ntia
l
3. CROSS-FUNCTIONALREENGINEERING/INTEGRATION
4. TRANSFORMATION
1. LEGACY SUBSTITUTION
2. PROCESS STANDARDIZATION /ENHANCEMENT
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Adapted from Remy S.Leeuwin, “Organizational Change”
User Adoption = Key to Business Value
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Relationship: Training Spending and Project Success
13
n = 515 Respondents are IT managers responsible for 515 IT projects.Source: IDC's Training Impact on Projects Survey, 2011
To move from 50%to 80% success rate
Add 1.5% of project budgetto training
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Scale of ChangeWhat is Required for User Adoption?
Scale of Change
Communications
People Transition Planning
Perf Mgmt/Incentives and Rewards Alignment
Skills & Competencies Alignment
Leadership and Sponsorship Alignment
Assessment/Monitoring/Measurement
Job/Organization Alignment
Minorchanges
Smallchange torole
Largechange toRole
Complexnew jobprocesses
Email or Briefing DocumentsQuick Reference Cards
eLearning/ Computer Based Training
Instructor Led Training
Newrole
Project Team Training
Virtual classroom/ video conferencing
SALES BACK OFFICE
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PLAN BUILD RUN
SUSTAIN OPTIMIZE INNOVATE
Performance Management
More Change toBusiness Process/Attrition
Change toBusiness Process
InitialDecision
Expert
Functional
AdditionalFunctions
Sub-standard
GoLive
Source:: Adapted from META Group
12 – 18 months 18– 24 months 2 – 8+ years
Use
rPer
form
ance
End-user performancedegrades withoutcontinuous training
TRANSFORM OPTIMIZE INNOVATESUSTAIN
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Design Thinking = Work with People in Mind
WHAT IS DESIGNTHINKING?
A human-centeredapproach to innovationused to discover opportunities,inspire potential and create asolution roadmap jointly withour customers. It is an insight-based method to engage withcustomers via workshops at thevarious levels in theorganization.
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We’re Taking it Personal …
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Seeing Is Believing
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The World is Changing
Consumer user experience isthe new standard forlearning, sharing, teaching…
UX = UI + User Adoption
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TraditionalFormal Learning
SocialInformal Learning
Instructor-Led TrainingeLearning ProgramsWeb Conferencing
Discussion BoardsJob AidsWikisPodcasts/VideocastsBusiness GamesOpen learningCrowd sourcing
Traditional vs. Social
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Learning 360
MeOpen
Personalized
Accredited
Social Crowdsourced
Enhanced
Available
Accelerated
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Me as a Learner
Me
• Social
• Open
• Accredited
• Personalized
• Accelerated
• AvailableMe
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Me as a Teacher
Me
• Social
• Open
• Crowdsourced
• Accelerated
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Anywhere and all the time
Me
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Every Employeeis a Teacher
Every Employeeis a Lifelong Learner
Anywhere, Any Time, Anything
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SAP Enabling Successful Adoption
Introduction/Integration: UserAdoption & Gaming (ERPSim)
Strategy & Coaching: User adoptionand performance (SAP Services)
Documentation : Authoring andPerformance Support (SAP WorkforcePerformance Builder/SAP ProductivityPak)
Learning Management:SF Learning
Communication/Collaboration:SAP Communications Center/SAP Jam
Acceleration/Blended Learning:Learning Hub/Knowledge Accelerator
Validation: User PerformanceMonitoring (SAP UEM by Knoa)
Gaming/UserAdoption(ERPSim)
JamDocumentation(WPB/SPP)
OCM Setup& Launch
ChangeMonitoring
InterventionsSetup MonitoringAnalysis
Stakeholder Management
Performance Management
Communications
Skills & Competencies
Organizational Alignment
Governance
Consulting
Learning
SAP Comm CtrLearning
Hub
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Increase Your Employees’ Productivity Level
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Knoa = User Adoption Snapshot
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0
25
50
75
100
Knowledge Leakage: Skills degrade over time
Training Lifecycle… Essential over the long-term
Skill wanesPeople moveProcesses changeTechnology changesNew hires know “less”
Impact is dramatic …Between 10–30%capability per year
Team Skill
Source: IDC, Knowledge Leakage: The Destructive Impact of Failing to Train on ERP Projects (IDC # 236130, July 2012)
Replacement Workers Trained to 60%
91
71
5341
78
24
Team skill @ 30% leakageTeam skill @ 10% leakage
Goal — 100%
Year 3 Year 6Year 1
By year 6 —it has only 24%
Year 3 — organizationhas 41% of its originalcapability
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SAP Learning Hub
SubscribePracticeUnlimited access to coursehandbooks, e-learning, andthe latest training
Optional live access totraining systems
Experience
Collaborate
Register as individual learner ,certification program , or buildproject team specific curriculum.
Participate in online learningrooms and social networks
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Super Users
Training LifecycleCommunities of practice
Upgrade/ExpansionGo-Live
100%
Skill
ed
GO
AL
Kick-off
End-Users
AdministratorsProject Team
ExecutivesSponsors
Kick-off Go-Live
Communitiesof Practice
By• Role, function• Geography• Line of business
Source: Cushing Anderson,SAP Education Webinar – Training Impact on Project Success and Long Term ROI,August 22, 2012
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Enablement, Transformation and Sustainability
Business process functions
One Driver
Help Desk
Tech Support
Business Stakeholders/Process Owners
Super userMonitoringMentoringListening
ReportingRefiningListening
Peer to peer supportContinuousTraining
Organizational Change Management
Business Process ImprovementsEnablement
Cou
rtesy
:Mic
hael
Doa
ne&
Ass
oc
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Building Value
Driving Business Results through Learning
Most effectivelearning delivery
More and bettercontent Population to train
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Knowledge is continuous
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"Whosoever desires constantsuccess must change hisconduct with the times"
Niccolo Machiavelli
"Whosoever desires constantsuccess must change hisconduct with the times."
Every Business MustBecomea Learning Organization
Goal: Employee-DrivenLearning Organizations
Our Vision
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Where to find more informationSAP Education Information: www.sap.com/usa/services/education/index.epx
Contact your SAP Services Education Account Manager1-888-777-1727 (option 1) or email [email protected]
Benchmarking and Best Practices Surveys:https://valuemanagement.sap.com/#
Education Resource Center:http://fm.sap.com/images/WhiteRhino/Education/index.html
SAP Jam Collaboration Toolhttp://sapjam.com/
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7 Key Points to Take Home
User performance drives ROI
Changing demographics and workplacerequirements are changing how we learn
Change is lead and managed by the people wholead and manage your business every day
4 main reasons people resist change:Didn’t know, weren’t able, weren’t involved,weren’t willing
The definition of learning has changed: it’s notan event, it’s continuous
Measurement drives efficiency and effort
Learners and learning organizations thrive.
Thank youKerry [email protected]@KerryBrownSAP
Follow SAP Education
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