the hospitality industry1
TRANSCRIPT
The Hospitality Industry
Global Trends
• International tourist arrivals grew by 4% in 2012 to 1.035 billion
• In 2011, international tourism generated US$ 1.2 trillion in export earnings
• UNWTO forecasts a growth in international tourist arrivals of between 3% and 4% in 2013
Source: WTO
Domestic Trends• 931000 Tourist arrivals in 2011• China, UK and Germany are top generating
markets
• Maldives Tourism Act 2/99: defines key terms
Type Number Beds
Resorts and marinas 101 22120
Hotels 19 1603
Vessels 157 2514
Guest Houses 38 659
Maldives
Components
Resort Operations
The Swan Technique
Functions within a Resort Operation
Continuous Guest Cycle
Rooms Division• Front Office / Guest Service• Transport / Bell Service /
Concierge• Recreation, Event management
and entertainment• Housekeeping• Laundry • Tailor
Food and Beverage• Food service outlets• Outdoor, indoor, thematic
Culinary• Food production• Cold and hot preparation• Pastry and Bakery• Specialist cuisines• Food Art• Menu engineering
Human Resources• Labour relations• Compliance• Leave and pay administration• Living condition• General wellbeing
Finance• Accounting and controls• Data and statistics for
management decisions – reports
Sales and Marketing• Market, marketing and branding• Internal and external sales• Internet and social media• Tour Operator contracts
Engineering• Production and supply of water
and electricity• Installation, repair and
maintenance of machinery and equipment
• Reactive and proactive repair and maintenance
SPA• Various types of massages and
wellness treatment• Swedish, Thai, Yoga, Ayurveda• Salon services – beauty
treatments
Dive Centre• Recreational SCUBA diving• Reef ecology• Marine biology
Personalization and Customization
The Future
http://www.deep-ocean-technology.com/home/projects/underwater_hotel.html
http://www.new
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http://www.maldivestoday.com/2011/01/25/the-%E2%80%98island-of-blondes%E2%80%99-in-maldives-to-be-shaped-like-mega-high-heeled-shoe/