the impact of question format on reading behaviors · 2019-08-20 · 1 —u.s. bureau of labor...
TRANSCRIPT
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1 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
The Impact of Question Format on Reading Behaviors
Jean E. Fox
U.S. Bureau of Labor Statistics
FedCASIC
April 16, 2019
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2 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Agenda
Goal of this study
Method
Challenges of eye tracking
Some results
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3 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Goal
Explore how question format affects reading behaviors
Comparisons:
Yes/No vs Mark All
Grid vs Individual
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4 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Yes/No vs Mark All
Respondents can take longer with Yes/No questions
Dykema, Schaeffer, Beach, Lein, and Day (2011)
Smyth, Dillman, Christian, and Stern (2006)
Respondents can give more “yes” responses with Yes/No Questions
Smyth et al. (2006)
There can be deeper mental processing with Yes/No questions
Smyth et al. (2006)
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5 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Grid vs Individual
Grids can lead to faster response times, but also more straightlining and higher item non-response
Tourangeau, Couper, and Conrad (2004)
Grids are more complex and may take more time to navigate
Couper (2000)
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6 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
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7 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
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8 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Yes/No and Mark All Questions
Topics
1. Cell phone apps used
2. Languages understood at even a basic level
3. Purchases (infrequent)
4. Purchases (frequent)
5. Types of exercise
6. Sports enjoyed watching
12 items per question
Participants answered 3 in each format
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9 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
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10 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
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11 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Grid and Individual Questions
Topics
1. How often do you <activity>? (e.g., go to the library, watch TV)
2. How important is <benefit> at work? (e.g., time off, good location)
3. How much do you enjoy listening to <music genre>? (e.g., jazz, pop)
4. How often do you travel by <mode>? (e.g., car, boat)
5. For good health, how important is it to <activity>? (e.g., exercise, laugh)
6. How much do you enjoy <movie genre>? (e.g., comedy, western)
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12 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Grid and Individual Questions
10 items and 5 response options per question
Individual questions were one per page
Participants answered 3 in each format
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13 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Participants
40 Participants
General population
Recruited from our participant database
Mix of age, gender, race, educational background
Did not wear glasses to use the computer
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14 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Method
Test session
Introduce participants to eye tracking
Participant signs informed consent
Calibrate participants
Participant completes survey in SurveyMonkey
Complete two other studies
Pay participants $40 incentive
Data collected July – September 2018
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15 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Eye Tracking Data Quality
Not all participants tracked well
Ended up with usable data from 15 participants out of 40
Proper counterbalancing impossible
Limited ability for quantitative analysis
Yes / No vs Mark All
Group 1 5
Group 2 10
Total 15
Grid vs Individual
Group 1 6
Group 2 9
Total 15
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16 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
So…what will we look at today
Exploratory results
General trends of the concepts
Areas to explore further
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17 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
So…what will we look at today
Time
Total Fixation Duration – the total amount of time participants were looking at that AOI
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18 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
AOIs for Yes/No Questions
Question
Dat
a En
try
Row Labels
Responses
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19 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Question
Dat
a En
try
Row Labels
AOIs for Mark All Questions
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20 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
AOIs for Grid Questions
Question
Row Labels Data Entry
Response Options
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21 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Question
Response Options
Dat
a En
try
AOIs for Individual Questions
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22 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Yes/No vs Mark All
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23 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Study Questions
Do people complete questions more quickly with one format?
Do people spend more time reading the Y/N list than the mark all list?
Where do respondents spend most of their time looking?
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24 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Time per Question (sec)
0
10
20
30
40
1 2 3 4 5 6
Topic
Mark All Yes/No
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25 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Study Questions
Do people complete questions more quickly with one format?
Do people spend more time reading the Y/N list than the mark all list?
Where do respondents spend most of their time looking?
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26 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Row Labels
Yes/No Mark All
0
5
10
15
1 2 3 4 5 6
Total Fixation Duration (sec)Row Labels AOI
Mark All Yes / No
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27 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Study Questions
Do people complete questions more quickly with one format?
Do people spend more time reading the Y/N list than the mark all list?
Where do respondents spend most of their time looking?
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28 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Fixation Duration
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29 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Fixation Duration
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30 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Data Entry
0
5
10
1 2 3 4 5 6
Total Fixation Duration (sec)Data Entry AOI
Mark All Yes / No
Yes/No Mark All
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31 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Preliminary Findings
With Yes/No questions, respondents may take more time looking at the data entry areas than with Mark All questions
Perhaps this accounts for some of the differences in the times for the two formats.
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32 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Grid vs Individual Questions
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33 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Study Questions
Do people complete the questions more quickly with one format?
Do people spend more time reading the question text with individual questions than with questions in a grid?
Do they spend more time reading the response options more with individual questions?
Where else do respondents look?
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34 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Time per Question (sec)
0
20
40
60
80
1 2 3 4 5 6
Grid Individual
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35 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Study Questions
Do people complete the questions more quickly with one format?
Do people spend more time reading the question text with individual questions than with questions in a grid?
Do they spend more time reading the response options more with individual questions?
Where else do respondents look?
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36 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Question TextIndividual
Grid
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37 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Question TextIndividual
Grid
For Grid – Totals from Question and Row LabelsFor Individual – Totals from Question AOI only
0
5
10
15
1 2 3 4 5 6
Total Fixation Duration (sec)Question + Row Labels
Grid Individual
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38 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Study Questions
Do people complete the questions more quickly with one format?
Do people spend more time reading the question text with individual questions than with questions in a grid?
Do they spend more time reading the response options more with individual questions?
Where else do respondents look?
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39 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Response OptionsIndividual
Grid
0
5
10
15
20
25
1 2 3 4 5 6
Total Fixaton DurationResponse Labels AOI
Grid Individual
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40 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Study Questions
Do people complete the questions more quickly with one format?
Do people spend more time reading the question text with individual questions than with questions in a grid?
Do they spend more time reading the response options with individual questions?
Where else do respondents look?
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41 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Fixation Duration
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42 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Fixation Duration
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43 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Data Entry AreaIndividual
Grid
0
5
10
15
1 2 3 4 5 6
Total Fixation Duration (sec)Data Entry AOI
Grid Individual
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44 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Takeaways
No evidence that any format is “better.”
Some potentially interesting findings worth exploring more
Consider the role of navigating the response options in grids.
Without a grid, participants can stay focused on the question.
Interesting complement to other studies of the question formats
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Contact Information
45 — U.S. BUREAU OF LABOR STATISTICS • bls.gov
Jean E. Fox
US Bureau of Labor Statistics