the importance of emergency medical service communication n communicate patient information n...
TRANSCRIPT
The Importance of The Importance of Emergency Medical Service Emergency Medical Service
CommunicationCommunication
communicate patient informationcommunicate patient information provide contact with medical provide contact with medical
controlcontrol control and coordinate scene control and coordinate scene
activityactivity
The Role of Emergency The Role of Emergency Medical CommunicationsMedical Communications
links caller with dispatchlinks caller with dispatch links dispatch with proper EMS links dispatch with proper EMS
personnelpersonnel links field EMS personnel with med. links field EMS personnel with med.
controlcontrol links with receiving hospital stafflinks with receiving hospital staff
Functions of the Functions of the Emergency Medical Emergency Medical
DispatcherDispatcher
takes in-coming takes in-coming callscalls
alerts and directs alerts and directs appropriate appropriate responseresponse
keeps track of keeps track of ongoing ongoing communicationscommunications
gives pre-arrival gives pre-arrival instructionsinstructions
The Role of the EMD in an The Role of the EMD in an EmergencyEmergency
an important part of the an important part of the emergency medical teamemergency medical team
the first contact a caller hasthe first contact a caller has initiates emergency systeminitiates emergency system chose and administer correct pre-chose and administer correct pre-
arrival instructionsarrival instructions
Pre-arrival InstructionsPre-arrival Instructions
provides immediate assistance provides immediate assistance while help is on the waywhile help is on the way
provides updated information to provides updated information to responding personnelresponding personnel
may be life saving in critical may be life saving in critical incidentsincidents
provides emotional support for the provides emotional support for the caller and victimcaller and victim
Computer Aided DispatchComputer Aided Dispatch
allows for faster allows for faster response timesresponse times
boosts system boosts system productivityproductivity
allows for more allows for more information to be information to be received in the received in the fieldfield
Features of CAD Features of CAD
allows for multi-level responseallows for multi-level response recommendations for appropriate recommendations for appropriate
response unitresponse unit gives cross streets from address gives cross streets from address
informationinformation able to look prior historyable to look prior history
Time of ResponseTime of Response
goal is to have a ten goal is to have a ten minute scene timeminute scene time
Tx more likely to be Tx more likely to be successful within successful within the “golden hour”the “golden hour”
EMD receives call EMD receives call and dispatches unitand dispatches unit
unit arrives on unit arrives on scene, treats, and scene, treats, and transports transports
Why 9-1-1?Why 9-1-1?
Meets public Meets public requirementsrequirements– brief, easily brief, easily
rememberedremembered– dialed quicklydialed quickly
unique numberunique number– never been used never been used
as an area code, as an area code, office code, or office code, or service codeservice code
Types of 9-1-1 Systems-Types of 9-1-1 Systems-StandardStandard
capable of capable of connecting caller connecting caller to dispatchto dispatch
the opportunity the opportunity for calling back is for calling back is limited or not limited or not availableavailable
possible gives possible gives calling phone #calling phone #
Types of 9-1-1 Systems-Types of 9-1-1 Systems-EnhancedEnhanced
gives address and gives address and phone # of calling phone # of calling partyparty
gives history of gives history of prior callsprior calls
able to call phone able to call phone # back# back
9-1-1 History9-1-1 History
Picture used by permission from 911 Dispatch Monthlyto visit their web site click here www.911dispatch.com
9-1-1 History9-1-1 History
proposed Jan. 12, 1968 by AT&Tproposed Jan. 12, 1968 by AT&T implemented Feb. 16, 1968 implemented Feb. 16, 1968
with first call in the U.S.with first call in the U.S. universal emergency # in the universal emergency # in the
U.S.U.S. connects callers with a dispatch connects callers with a dispatch
centercenter
Picture used by permission from 911 Dispatch Monthlyto visit their web site click here www.911dispatch.com
9-1-1 History Continued9-1-1 History Continued
by 1976, 911 covered ~17% of the by 1976, 911 covered ~17% of the populationpopulation
by 1979, 911 covered ~26% of the by 1979, 911 covered ~26% of the populationpopulation
by 1987, 50% of the population was by 1987, 50% of the population was coveredcovered
today, 911 covers ~95% of the today, 911 covers ~95% of the populationpopulation
Click here to learn more
Click here to visit the MN Dept. of Administration
U.S. daily 9-1-1 callsU.S. daily 9-1-1 calls
1985--5301985--530 1986--17801986--1780 1987--32941987--3294 1988--65281988--6528 1989--118121989--11812 1990--162051990--16205 1991--219391991--21939
See www.wow-com.com
1992--346341992--34634 1993--424421993--42442 1994--490701994--49070 1995--549591995--54959 1996--591801996--59180 1997--836091997--83609 1998--980971998--98097
U.S. daily 9-1-1 callsU.S. daily 9-1-1 calls
See www.wow-com.com
9-1-1 vs. 3-1-19-1-1 vs. 3-1-1
implemented for implemented for non-emergency non-emergency callscalls
reduces 9-1-1 reduces 9-1-1 callscalls
reduces response reduces response timetime
reduces 9-1-1 reduces 9-1-1 busy signalsbusy signals
Visit 911 Dispatch Monthly
Visit www.911dispatch.com
LinksLinks http://www.http://www.emsmagazineemsmagazine.com.com http://www.911dispatch.comhttp://www.911dispatch.com http://www.nena9-1-1.orghttp://www.nena9-1-1.org http://www.wow-com.comhttp://www.wow-com.com
THE ENDTHE END
The Out-takesThe Out-takes
Stop calling me...Stop calling me... I talked to you 10 I talked to you 10
times already times already today!today!
Ha Ha Ha Ha Ha Ha Ha Ha Ha Ha HaHa
More Out-takesMore Out-takes
I’m hungryI’m hungry But we can’t But we can’t
leaveleave If only people If only people
would use 3-1-1 would use 3-1-1 for non-for non-emergencies!emergencies!
THE ENDTHE END
(for real)(for real)