1. 2011 Urban Systems Symposium
The Importance of People. The Ultimate Sensing and Actuation System - maybe

2. Announcements Morning Day 1
Please sign up for dinner at a restaurant after Princeton Club
Copies of various documents from IBM Journal Res Dev available on CDs

3. People - The Missing Link

4. Session Overview
Cities are social organisms where people interact on many different levels and within/across many different communities. To what extent are theories of sociology, anthropology, political science, economics, and other soft sciences able to be accounted for in the modeling, design, and operation of cities?
What is the role of people in the determination of the quality of life in cities ?

5. A View of Cities
Asset Management
Pipes, Roads,
Wires, Bldgs,
etc.
Resource Optimization
Water, traffic,
energy etc.
JobsComfort Lifestyle
System of Systems
City water, energy, buildings & transport
Data
Surveillance / Safety
Models
People
Generating
demand, creating
disruptions and
providing insight
Optimi-zation
Business Decisions

6. Andrew Mc Laughlin

7. Networks

8. Nicholas de Monchaux

9. Susan Spraragen

10. Identifying and introducing citizen motivational components into the quality of life in cities

11. Motivation
Motivation components are distinct at each phases of citizen activity. What motivates one to be aware, learn, act and share and for what value or purpose ebbs and flows with context of situation.
Elements of motivation include:
Emotions
Goal Setting at right level
Belief in the program
Signifiers to entice, encourage motivation: feedback

12. Way Before This happens:

13.

14.

15.

16. And Even Before This happens:

17. Volunteering in Tuscaloosa Alabama
The New York Times May 9 2011

18.

19. Mississippi delta residents at public meeting about pending flood waters

20.

21. Active fluid interaction mechanisms need to be in place in advance of preparing for disaster. As part of a daily life ritual like checking your favorite website for updates, news, e-mail, posts.
Citizens need to be familiar with their local officials they are recognized, known, and their roles are understood. So, when they face pending evacuation plans they know who to trust and believe.
With that familiarity stored in the bank the community is building trust and understanding in authorities who may be faced with difficult decisions ahead. Officials are citizens too.
With bank of citizen engagement started and reinforced, motivating citizens to respond during preparation phase may be recognized by both citizens and city officials as a more feasible segue than a great insurmountable leap.

22. Citizen -> citizen sphere
City officals -> City Officals sphere
City official -> other officials in different agencies, federal and local
What are you saying amongst your selves
What are you saying about me
What am I saying assuming about you
Familiarize, befriend, extend, reach out ,this is who I am who are you?
An ongoing conversation, so when it is time to prepare there is already trust and understanding established so they will have more confidence and may pay more attention to evacuation suggestions, warnings, and mandates.
Aware, understand, informed
Just how this plays out see blueprint next slide!

23.

24. Event Characteristics
What are the characteristics of these events that we can extract and apply in our use case formation, development, and testing with an actual community. Find the common attributes develop them iterate on facilitating and enabling citizens around them and take those learned elements share them with community partner.
Those attributes should serve as direction for connecting with citizens before an emergency for helping them with daily activities.
Trash pickup; community events, bill payments, city office of the day/ fact or helpful advice tweeted from that office to citizen Did you know that the town asssessor has 700 applications in the queue for re-evaluating property taxes? Today is Sallys 15 year anniversary as head librarian Congratulations Sally and thanks for all your help!
follow the mayor or other community leaders - -

25.

26. Tweets collected during flood along Mississippi - 2011
Basement apt fail: ringing out wet towels w/@JeanNoirPierre to stop flooding...Neither one of us have the upper body strength for this #help
Crazy flooding here! My aunt has to take a boat to get to her house.
I'm sad now..... Parts of I-40 is closed due to flooding. Now I have to figure out how much extra time it will take me to get home
RT @CantStopTheFunk: 3 hour detour between LR and Memphis due to white river flooding I-40. Situation to get worse before it gets better. [little rock]

27. Tweets 1
RT @SenRandPaul: There's been substantial flooding damage in #ky. If you've been affected contact our offices (cont) http://deck.ly/~aY52H

28. Tweets 2
Home /News /Local
Flooding closes Route 185 in Crown Point
Story
Discussion
Flooding closes Route 185 in Crown Point Posted: Thursday, May 5, 2011 11:13 am | (0) Comments
Font Size: Default font sizeLarger font size tweetmeme_style = 'compact';tweetmeme_source = 'poststar';
CROWN POINT -- State Route 185 is closed between state Route 9N and Lake Road in Crown Point due to flooding in Essex County, a state transportation official said Thursday morning.
A posted detoured directs traffic from Route 9N onto County Route 48 (Lake Road), to state Route 185.
The detour is approximately3 miles in length and will add less than10 minutes of travel time, the DOT official said in a press release.
This detour route will provide access to the free ferry service at Lake Champlain Bridge. The ferry is operating.
Regardless of whether a road has been closed, motorists should not drive through any areas of standing water, the DOT said.
For up-to-date travel information, call 511 or visit www.511NY.org.

29. Tweets 3
@DazeInOurLives Daze In Our Lives
Loud alarm went off on the ward. Me: Is that the fire alarm? Staff: Um...yeah. Me: Where's the fire evacuation point? Staff: Um..outside (!)

30.

31.

32. Many other online resources, blogs, etc.
Welcome to the CrisisCommons wiki, a volunteer and project collaborative space for organizing projects and efforts around disaster relief.
www.phe.gov

33.

34. Simple But Effective
As part of mitigation plan early on from both perspectives engage citizen continuously as part of their daily activity-

35.

36.

37. Benjamin De La Pena

38. EXTERNAL CONDITIONS(OTHER MARKETS)
EXTERNAL CONDITIONS(OTHER CULTURES)
ARTS &
CULTURE
Tourism
Community
Identity
A People-centric View of Cities
TRADE
Housing
Assimilation
Education
Livelihood
Provides
Opportunities
Invests in Civic Architecture, Urban Amenities &Livable Streets
Allows Entrepreneurs
(A way to challenge the economy)
Provides
RULES
Allows anECONOMY
Enforcement
Accretes Resources
DecisionStructure
INFRA:
MARKET/FINANCIAL
POWER
TRANSPO
TELECOM
WATER
SEWER
INTERNALCONDITIONS
Invest/FundINFRASTRUCTURE
A way to changeor adapt rules
A way to self-examineand PLAN
Advocatesfor SELF
EXTERNAL CONDITIONS(OTHER GOVERNMENTS)
EXTERNAL CONDITIONS(ENVIRONMENT)