the international veterinary academy 2019 investing in you

The International Veterinary Academy 2019

Investing in you

Index

Page 3 Reception Academy

4 Exceptional Receptionist

5 Receptionist Core - Taking Payment with Confidence

5 Receptionist Core - Pet Behaviour and Product Knowledge

6 Receptionist Core - Exceptional Client Journey

6 Receptionist Core - Pet Bereavement and Client Support

Page 7 Apprenticeships

Page 8 Nurse Development

9 Nurse Academy

10 Nurse Overseas

11 Nurse Evolve CPD Meetings

12 Nurse Refresh

12 Nurse Excel

Page 13 Vet Development

14 EMS Programme

14 Graduate Academy

15 IVC Vet Academy

16 Vet Overseas Day

16 Vet Refresh

17 Vet Evolve - Next steps in Ophthalmology

17 Vet Evolve - Next steps in Surgery

18 Vet Evolve - Next steps in Dentistry

18 Vet Evolve - Introduction to Untrasound

19 Vet Evolve - Introduction to Cardiology

19 Vet Evolve - One Day Top Tips- What’s New?

0 Leadership Academy

21 Academy Coaching

21 Coaching for an Exceptional Reception

22 HR Bitesize

23 IVC Finance Academy for Practice

Back cover Booking your Academy Course

This brochure gives you lots of information about the International Veterinary Academy in 2019. For further information on dates and locations, please see the IVA calendar in your practice. Please email IVCL&[email protected] if you would like another copy of the calendar or brochure, and we look forward to seeing you soon.

Reception AcademyWelcome to the Reception AcademyOur aim is to provide long term training opportunities for IVC Veterinary Receptionists enabling them to develop their skills, increase knowledge and create a career path. Our academy is here to provide excellent quality professional CPD to any member of staff working in direct contact with clients. The courses are aimed at improving your confidence, gaining skills in how to provide excellent customer service, increase your knowledge, and to support you in retaining and attracting clients into your IVC practices.

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Exceptional ReceptionistLocation Across the UK (please see Academy Calendar).

Who is this for All IVC employees who work on reception.

How will it be delivered A highly interactive face to face session, be prepared to get involved.

Learning Outcome You will get an understanding of the role that an IVC receptionist has in creating an exceptional customer experience and how the Mystery Shop will help with this.

What you will learn • Telephone Techniques • Mystery Shop • How to deal with client complaints • Effective communication • Pet bereavement support • How to ask for money

Pre-course work Please bring a copy of your most recent mystery shop results to the session with you, your line manager will help you with this.

How long is the course 3 1/2 hours

Delegate numbers Up to 20

Booking Please email IVCL&[email protected]

Cost Free of charge

Sponsor Elanco & Ceva

Receptionist Core Taking Payment with ConfidenceLocation Across the UK (please see Academy Calendar).



Learning Outcome Increase your communication skills and confidence when asking for payment.

What you will learn • How to prevent non-payment • How to reduce debt • Effective Communication skills when discussing money • Confidence in asking for payment

Pre-course work Consider how you currently ask for payments, what you would like to learn as part of this training and what are the current problems or barriers you find in your role.

How long is the course 7 hours (09.00-16.00)



Cost £35 per delegate

Receptionist Core Pet Behaviour and Product KnowledgeLocation Across the UK (please see Academy Calendar).



Learning Outcome How to support clients with their pets’ behaviour and improve the practice environment for clients and pets.

What you will learn • Different types of behaviour that pets’ display • Understanding and recognising the causes of behaviour • How can you support and advise clients about pet behaviour • How to discuss products and services with your clients • How to create a positive practice environment for your clients and their pets

Pre-course work Bring a drawing of the layout of your reception area and consult rooms, gather examples of types of behaviour you have seen in practice.




Cost Free of charge (Academy Cancellation Fee Applies)

Sponsor Ceva

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Receptionist Core Exceptional Client JourneyLocation Across the UK (please see Academy Calendar).



Learning Outcome Increase client engagement, client retention and how to adapt your communication style.

What you will learn • How to give an exceptional client experience • Why it is important to attract and retain clients • Understand different types of communication styles • How to Improve your comunication skills and gain tools to support you • Next Appointment initiatives

Pre-course work Consider what you would like to learn as part of this training course. Bring some examples of negative and positive client communications.

How long is the course 6 1/2 hours (09.30-16.00)



Cost Free of charge (Academy Cancellation Fee Applies).

Sponsor Elanco

Receptionist Core Pet Bereavement and Client SupportLocation Across the UK (please see Academy Calendar).


How will it be delivered A highly interactive face to face session, be prepared to get involved .

Learning Outcome This course will help you to improve your confidence and skills to help you support your clients when they lose a pet.

What you will learn • Supportive communication skills • Increased confidence in this difficult time for your clients • Methods to help support your clients • How to deal with difficult situations • How to recognise different types of body language and how best to respond to this

Pre-course work Consider what you would like to learn as part of this training.




Cost £45

Sponsor Blue Cross

ApprenticeshipsIVC is committed to supporting the training of home-grown qualified staff in a variety of non-clinical and clinical disciplines.

Practices are able to access funding to support the training of students undertaking apprenticeships in a diverse range of relevant subjects and therefore support the training and up skilling of team members in the practice. The apprenticeship route also means that the cost of supporting a student through their course is greatly reduced and allows more opportunities for practices to provide a training route for staff and to grow their own highly skilled veterinary practice team.

Programme Overview:An apprenticeship is a way for individuals aged 16+ who are in employment in England to enrol on a work-based learning course and gain a nationally recognised qualification.

Here are some of the courses available and funded by the levy (in England):

Level 2 and 3 Business Management, Customer Service, Team Leader, IT Administration

• Takes approximately 12-15 months to complete• Delivery mode may vary for each course and college

Level 2 Veterinary Care Assistant /Animal Nursing Assistant

• Takes approximately 15 months to complete• Entry requirements vary depending on the college• Delivery mode may vary for each course and college• Qualificaiton may provide entry qualifications for Level 3 Veterinary Nursing Diploma

Level 3 Veterinary Nursing Diploma

• Takes between 24-36 months to complete• Entry requirements are a minimum of 5 GCSEs including maths, English and Science, grades A-C• College course may be either day release or block release

If you would like more information on the apprenticeship programmes or the apprenticeship guide, please email [email protected]

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Nurse DevelopmentInvesting in Veterinary Nurse CareersNurse Development at IVA is committed to supporting and investing in all of our members of the nursing team.

We value each nursing role and offer development opportunities for Animal Nursing Assistants, Students, newly qualified RVNs, RVNs, Senior & Team Leaders, Referral Nurses & Nurse Managers.We appreciate all levels of skill, knowledge & experience and aim to provide career development opportunities for whatever stage you are at and whichever direction you wish to travel in your Veterinary Nursing career.

In addition to the IVA Nurse Development Programmes, all IVC nurses receive: • A minimum £500 annual CPD allowance • A minimum of 2 CPD days out of practice • Relocation & flexible working support • Discounted BVNA Membership• Discounts on external CPD courses & certificates

Please contact us at the Academy for the current CPD offers and discounts available for IVC Veterinary Nurses.

Nurse Academy Location Across the UK (please see Academy Calendar).

Who is this for IVC Newly Qualified Veterinary Nurses.

How will it be delivered The programme is delivered as 4 x 2 day sessions, 1 x 1 day session and a 3-day Congress within 12 months. It includes practical, lecture based, clinical and non clinical sessions. You will have access to online content, a dedicated Academy Coach, Professional Development Journal, BVNA Membership and a Progression Bonus.

Learning Outcome The aim of the programme is to enhance the skills of our newly qualified Veterinary Nurses, and to support them into their new role as an RVN within IVC.

What you will learn • Professional Responsibility • Laboratory Diagnostics • Wellbeing in Practice • Communication & Consult Skills • Preventative Health Care • Anaesthesia • Wound Management • Dental Nursing • Weight Management • Clinical Nutrition

Pre-course work Please think about what you would like from this programme, and come prepared to get involved.

How long is the course 12 months (please see calendar for dates and locations).

Delegate numbers 40

Booking To find out more and to get an application form please email [email protected]

Cost £500

Sponsors Bayer and Royal Canin

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Nurse Overseas Location East Sussex.

Who is this for Nurses who hold a Veterinary Nursing qualification from a non-UK country.

How will it be delivered A 2-week residential course with theory and practical sessions alongside online learning and a concluding examination day.

Learning Outcome Registration on the UK RCVS register of Veterinary Nurses upon successful exam completion

What you will learn The knowledge & practical skills in preparation for RCVS practical examinations & UK registration: • Veterinary Nursing in the UK • Nursing Care • Laboratory Techniques • Dressings & Bandages • Administering Medication & Fluid Therapy • Radiography • Anaesthesia • Theatre Practice

Pre-course work Online Learning course 4 weeks prior to the residential course.

How long is the course 2 weeks

Delegate numbers 12

Booking Contact [email protected] to check eligibility for the course & information on the next available course dates.

Cost £1000 + RCVS registration fees

Nurse Evolve CPD MeetingsLocation Across the UK (please see Academy Calendar).

Who is this for All IVC Nurses.

How will it be delivered Attendance day with external trainers & IVC Nurse Committee Members.

Learning Outcome 3 hours of Veterinary Nursing CPD followed by a regional nurse meeting .

What you will learn Various topics available across the UK including; • Anaesthesia • Pain Management • Hypertension & Blood Pressure Monitoring • Cardiology • In-Patient Care • Nursing Stressed Patients • Diabetes • Weight Management • Senior Clinics • Behaviour You will have the opportunity to network, share best practice, gain IVC updates and discuss issues to feedback to the Nurse Committee.

Pre-course work Please think about what you would like to learn from this session, and come prepared to get involved.

How long is the course 1 day - (See the calendar for dates & locations)

Delegate numbers 25

Booking Email IVCL&[email protected] for the topics available & to book.

Cost Free of charge (Academy Cancellation Fee Applies)

Sponsors Hills, Boehringer Ingelheim, Royal Canin & Ceva

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Nurse RefreshLocation Glasgow, Bristol, Leeds & Brighton.

Who is this for Veterinary Nurses returning to work after a break. Also suitable for Clinical Coaches.

How will it be delivered 1 day practical & theory attendance course alongside online learning & in-practice support .

Learning Outcome Refresh and develop existing Veterinary Nursing skills & Knowledge whilst supporting the return to practice life.

What you will learn • Medicine Updates • Health & Wellbeing • Emergency & Critical Care • Pain Management • Fluid Therapy & Nutrition • Infection Control • Consult & Communication Skills • Anaesthesia & Theatre Practice

Pre-course work A structured induction day in-practice alongside the completion of a Refresh Record throughout the course.

How long is the course 3 months distance learning with 1 Clinical Workshop attendance day.

Delegate numbers 12 at each Clinical Workshop


Cost £200 for the full programme inclusive of the above components. £150 for attendance at a Clinical Workshop only.

Sponsor Boehringer Ingelheim

Nurse ExcelLocation Manchester, Southampton, Crieff.

Who is this for IVC RVNs, Senior Nurses, Team Leaders.

How will it be delivered 2-day Conference with both a ‘Clinical’ & ‘Communication’ Excellence stream on each day and a Nurse Excel networking social evening.

Learning Outcome Development of communication and clinical skills in a range of areas. Providing the tools for influencing nursing excellence back in practice.

What you will learn You will be able to pre-book your sessions from the following subject areas: • Consulting for Compliance • Oncology Nursing • Anaesthetic Emergencies • Team Engagement • Spotting & Signposting Stress • How to Lead & Support

• Nursing the Gastro & Urinary • Chronic Pain In-Patients Management

How long is the course 2 days

Delegate numbers 50


Cost £200 inclusive of 2-days of CPD and the Nurse Excel social event. Early Bird offer of £150 if booked before the end of 2018.

Sponsors Elanco & Hills

Vet DevelopmentVet Development at the IVA is committed to supporting and investing in all members of the veterinary team. We value each veterinary role and offer development opportunities for all vets.We appreciate all levels of skill, knowledge & experience and aim to provide career development opportunities for whatever stage you are at and whichever direction you wish to travel in your veterinary career.

In addition to the IVA Vet Development Programmes, all IVC vets receive:

• A minimum £1200 annual CPD allowance• A minimum of 5 CPD days out of practice• Discounts on external CPD courses & certificates

Please contact us at the Academy for further information on the discounts available as an IVC vet via IVCL&[email protected]

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EMS ProgrammeSupporting Vet students to see excellence in practice and gain essential practical experience to develop the necessary wide-ranging skills to be a vet.

The comprehensive EMS programme has been designed to mirror the academic curriculum of students as they progress through years 3, 4 and 5 of vet school; shaped by extensive input from universities, clinicians and new graduates. It will develop essential practical skills as students work through a wide-ranging skills matrix, putting theory into clinical practice.

Programme Overview With this unique three-year EMS programme, we have created a structured network of support and development that allows students to gain invaluable real-world experience earlier in their training. At IVC, supporting our vets both professionally and personally is very important, and so we have worked hard to ensure that the EMS programme will help undergraduates develop competence and confidence in a safe and supportive practice environment.

EMS placements can be arranged across IVC’s national network of practices, and can ultimately lead students into a structured career path from Graduate to Senior Clinician, Referral Surgeon, Clinical Directorship and beyond.

Please see our website for further details:https://www.independentvetcare.co.uk/ems-practice-finder

Graduate AcademyAsk a Graduate what is the most important aspect of the first year in practice, and you will almost always get the same answer “support”.

The Graduate Academy has been designed based on this principle and provides support in the form of bespoke CPD programmes, Clinical Coach support in practice, access to online CPD and networking opportunities with their peers.

Programme OverviewThe CPD programme is designed to stream Clinical & Practical skills as well as Communication, Leadership & Business running alongside each other throughout the two-year Programme. It will develop essential practical skills as the Graduates work through a wide-ranging skills matrix, putting theory into clinical practice, with the aim of supporting structured career paths from Graduate to Senior Clinician, Referral Surgeon, Clinical Directorship and beyond.

Getting a Graduate If you are interested in recruiting a Graduate, you will need to gain Academy status by signing up to our practice guidelines that are designed to support the Graduate in practice.

Please note, there are a limited amount of spaces available on the Graduate Academy programme, so please email [email protected] if you are interested, as soon as possible.

To register your interest please go to the website: https://www.independentvetcare.co.uk/graduate-academy

Sponsors Royal Canin, Boehringer, Hills, MSD, Bayer, Dechra

Vet AcademyLocation Belfast, Glasgow, London, Sheffield, Swindon.

Who is this for All vets in General Practice at all levels of experience.

How will it be delivered Interactive lectures, practical sessions, clinical workshops.

Learning Outcome The programme will cover the wide range of skills needed to thrive in all aspect of clinical work whilst ensuring that personal wellbeing is maximised

What you will learn Wellbeing and Resilience skills including a half day on Managing Difficult Situations with the VDS

• Consult and Business skills • Practical skills - choose two sessions from: - Dentistry - Medicine - Surgery - Ultrasound

Pre-course work Action plan sheets to reflect on current strengths and areas for improvement.


Delegate numbers 12


Cost £850 include bed & breakfast, lunch, Academy dinner and overnight accommodation mid-course for both parts of the course and refreshments during the days.

Sponsors MSD, Elanco, Dechra

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Vet Overseas DayTrainer Luis Sainz-Pardo.

Location/s Across the UK (please see Academy Calendar).

Who is this for Vets from Overseas (including those on the Graduate Academy).

How will it be delivered Interactive lecture plus in-practice support.

Learning Outcome This programme adds an extra layer of support to the 4 day Vet Academy programme for those new to working in the UK (or Graduate vets on the Graduate Academy).

What you will learn This course will cover: • How to work in the UK as a vet • What the RCVS Professional Code of Conduct is • how to work with your team and your boss

Pre-course work None

How long is the course 1 day

Delegate numbers 12


Cost £150 including lunch and refreshments during the day Four 1:1 sessions with Luis after the course to enable coaching support when needed at £100 per session.

Vet RefreshLocation Glasgow, Brighton, Leeds & Bristol.

Who is this for Vets returning to work after a break.

How will it be delivered 1 day practical & theory attendance course alongside online learning & in-practice support for the first year.

Learning Outcome Restore & enhance existing veterinary skills and knowledge. To support and build confidence for returning Vets.

What you will learn The Clinical Workshop will give you an update on: • Surgery • Emergency and Critical Care • Wellbeing and Resilience • Consult and Business skills • Medicine

Pre-course work A structured induction day in-practice alongside the completion of a Vet Refresh Record throughout the course.


Delegate numbers 12 at each Clinical Workshop.


Cost £300 for the full programme inclusive of the above components or £250 for attendance at a Clinical Workshop only.


Vet EvolveNext Steps in OphthalmologyTrainer Tim Knott, Rowe Vet Referrals.

Location Cardiff.

Who is this for Vets interested in introducing more advanced ophthalmological techniques into their practices.

How will it be delivered Lectures and practical sessions.

Learning Outcome Participants will leave with an updated knowledge of, and confidence in their skills in, ophthalmology.

What you will learn This course will cover: • Intermediate level course which will reawaken your love for all things “eyes” • Practical help to ensure that you are able to make the right decisions at the right time using the right tools • Guidance on when to refer cases



Delegate numbers 20


Cost £150 to include lunch and refreshments during the day.

Sponsor Ceva

Vet EvolveNext Steps in SurgeryTrainer IVC Referral Surgeons.

Location Sheffield, Swindon.

Who is this for Vets interested in introducing more advanced surgical techniques into their practices.


Learning Outcome Participants will leave with an updated knowledge of, and confidence in their skills in, surgery.

What you will learn This course will cover: • Hepatobiliary surgery • Thoracic surgery (thoracotomy, pericardectomy, oesophagostomy, lung lobectomy) • ENT surgery (laryngoplasty, BOAS, TECA, VBO)


How long is the course 2 day - (See the calendar for dates & locations).

Delegate numbers 12


Cost £900 include bed & breakfast, lunch, Vet Evolve dinner and overnight accommodation mid-course and refreshments during the days.

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Vet Evolve Next Steps in DentistryTrainer Rachel Perry.

Location London, Swindon.

Who is this for Vets interested in introducing more advanced dentistry into their practices.


Learning Outcome Participants will leave with an updated knowledge of, and confidence in their skills in, dentistry.

What you will learn This course will cover: • Oral and dental disease • Oral Radiography Techniques • Anaesthesia and Analgesia Protocols • Tooth Extraction



Delegate numbers 12



Vet Evolve Introduction to UltrasoundTrainer Tim Trevail, Southern Counties Veterinary Specialists.

Location Swindon.

Who is this for Vets interested in honing their ultrasound skills.


Learning Outcome Participants will leave with an updated knowledge of, and confidence in their skills in, ultrasound.

What you will learn This course will cover: • Ultrasonography of the gastrointestinal, urinary and reproductive tracts • Ultrasonography of the liver and spleen • The standard echocardiographic views • The useful ultrasonographic measurements needed to make a diagnosis



Delegate numbers 18



Vet Evolve Introduction to CardiologyTrainer Stephen Collins, Southern Counties Veterinary Specialists.

Location Southampton.

Who is this for Vets interested in honing their skills in cardiology.


Learning Outcome Participants will leave with an updated knowledge of, and confidence in their skills in, cardiology.

What you will learn This day will cover: • Practical advice and tips in cardiology • ECG, radiography and echocardiography • An update on treatment and management of heart disease in dogs and cats



Delegate numbers 30


Cost £100 to include lunch and refreshments during the day.


Vet Evolve One Day Top Tips Courses - What’s New?Location Across the UK (please see Academy Calendar).

Who is this for All vets.


Learning Outcome These courses will bring you up to date with the current state of knowledge in your chosen topic:

What you will learn This day will: • Refresh your knowledge • Ensure that you have updates on the very latest thinking in your topic • Give you practical advice and tips that you can use every day



Delegate numbers 20-30


Cost Cost includes lunch and refreshments during the day:- Farm vets- £150-North and South. Rabbits and small pet mammals - £100-Gatwick and Leeds, Boehringer Ingelheim. Medicine (gastroenterology and clinical pathology) - £100-Edinburgh and Belfast, Idexx. Dermatology - £100 - Edinburgh, Vetruus. Emergency and Critical Care - Cambridgeshire-NEW-14th March .

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Leadership AcademyThe International Veterinary Leadership Academy is designed to help you develop your leadership skills and support you to become a leader within Independent Vetcare.

We deliver a range of programmes for all levels of leaders and for all management roles in IVC.

Introduction To Leadership - NEW!!This year for the first time we will be delivering an Introduction to Leadership programme, designed for those of you who are thinking about leadership and would like to learn more, those who have maybe just started on your leadership journey and for current managers enabling you to update or brush up on your skills.

Leadership Development for our Clinical Directors, Practice Managers and Head NursesWe will continue to deliver leadership programmes that focus on developing more advanced leadership and management skills required for our CDs, PMs, and HNs.

If you are interested in attending any of the leadership courses, please in the first instance speak to your line manager to discuss and agree the right course for you. They will then nominate you for the relevant course, and we will take it from there.

We will deliver courses throughout the year and across the country dependent on the demand at each location, nominees will be kept updated as we set dates and venues.

So whether you are an experienced leader looking for an update or refresher course, or a new manager looking to develop your leadership skills, then please discuss this with your line manager or BSM, who can then nominate you via emailing IVCL&[email protected]

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Academy CoachingLocation Across the UK (please see Academy Calendar).

Who is this for All Graduate Clinical Coaches, and all Nurse Academy coaches.

How will it be delivered The day is a face to face highly interactive session, be prepared to get involved.

Learning Outcome Provide tips, tools and techniques to the coaches supporting our graduates and academy nurses.

What you will learn How to take a coaching approach to support your graduate or academy nurse • Coaching techniques and tools • Communication styles • What support is available, and where you will find more information on the graduate and nurse academy programmes • How to structure your time

Pre-course work None.


Delegate numbers Maximum 40


Cost The course is free of charge, but there is a cancellation fee if the course is cancelled within 28 days .

Sponsor Elanco

Coaching for an Exceptional ReceptionLocation Across the UK (please see Academy Calendar).

Who is this for Anyone providing support or line managing our Exceptional Receptionists.

How will it be delivered This day will be face to face and highly interactive, be prepared to get involved.

Learning Outcome This one-day workshop is designed to give you the techniques, tools and confidence to support your reception team using a coaching approach.

What you will learn • How to have a coaching conversation • How to support your reception team to use the mystery shop results as a tool to help them in their roles • Communication techniques to help you develop your team • Using GROW to frame a coaching conversation • How to use the Mystery Shop results in a way that engages your receptionists • How to help your team hear and act upon feedback

Pre-course work Please bring your most recent mystery shop results.



Booking To book your space speak to your BSM to be nominated.

Cost £115 to include lunch and refreshments during the day

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HR BitesizeLocation Across the UK.

Who is this for All Line Managers.

How will it be delivered Practice Workshops or Agenda items at Regional Practice Manager Meetings (please advise your BSM of any priorites for these sessions).

Learning Outcome The HR function is delighted to launch bite-size training sessions in a range of people management skills and other related subjects to help you manage yourself, your team and your business more effectively.

Available sessions • Employee Retention • Delivering Effectice Performance Reviews/Appraisals • IVC Policies & Procedures • Time Management (suitable for all staff members) • Team Wellbeing and Resilence (suitable for all staff members) • Recruitment and Selection • Managing a Team and Individual Performance • Managing Mental Health within the Team • How to be a Great Manager • Dealing with Difficult HR situations • Absence Management • Effective Communication • HR Essentials

Pre-course work Consider areas of the subjects that you would like help, and bring examples of issues that may have arisen in your practice or where you may require support.

How long is the course 1 1/2 - 2 hrs

Booking email [email protected] to arrange a session

Cost Free of charge

IVC Finance Academy for practiceLocation Across the UK.

Who is this for Practice Managers, Head Receptionists, Head Nurses, Admin Staff and Clinical Directors.

How will it be delivered • Face to Face training will be delivered regionally • Over the phone training and support • Online Webinar tutorials • Tutorial Videos...coming soon!

Learning Outcome To develop your skills and knowledge of financial processes and procedures in IVC.

Areas of learning • Profit & Loss (P&L) Training • Ebis Training • Business Reviews (detailed insight into your YTD practice P&L) • Balanced Scorecard - Intrepretation & Assistance • Investment Case modelling (for new equipment, refurbs, and relocations) • Budgeting & Forecasting assistance • Importance of stock management - NEW March 2019 • Preparing for a stock take – NEW March 2019

Pre-course work Collate practice specific issues that you encounter as part of your role, bring these with you to your sessions to discuss.

How long is the course From 45mins to 1/2 a day

Booking Contact your BSM to organise training

Cost Free of charge

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IVC Finance

Academy

Booking your Academy CourseThe Academy Support Team are “HERE TO HELP YOU” and ensure that you have all the information you need, answer any questions you may have and most importantly get you booked onto the courses you are interested in as quickly as possible.

Please contact us on IVCL&[email protected] and we can support you through the process.

Helpful Booking hints from the Academy Support Team• Always get approval from your line manager BEFORE you book

• Please provide us with a current email address that is personal to you so we can get in touch

• Book early, as courses can fill up very quickly

• All course fee’s will be recharged to your practice CPD Budget directly

• All Travel & Accommodation costs should be claimed back through your practice using the IVC Expense Policy

• We may charge a cancellation fee if you cancel a booking less than 28 days prior to the course date

• In exceptional circumstances we may have to cancel a course but we will always let you know in advance

All courses will require to be booked using an Academy Booking Form which should be requested from and submitted to the IVCL&[email protected] email address (unless otherwise advised).

The full Academy Terms & Conditions are available on all Academy Booking Forms, so please check them out before booking your course.

The Academy Support Team look forward to hearing from you soon.

IVCL&[email protected]

the international veterinary academy 2019 investing in you

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