the interpersonal communication

The Interpersonal Communication Book 10th EditionJoseph A. DeVito

Chapter Five: Listening in Interpersonal CommunicationThis multimedia product and its contents are protected under copyright law. The following are prohibited by law:any public performance or display, including transmission of any image over a network;preparation of any derivative work, including the extraction, in whole or in part, of any images;any rental, lease, or lending of the program.

Copyright Allyn & Bacon 2004

Listening in Interpersonal CommunicationStages of Listening Stage One - Receiving (Hearing, Attending)Stage Two - Understanding (Learning, Deciphering Meaning)Stage Three - Remembering (Recalling, Retaining)Stage Four - Evaluating (Judging, Criticizing)Stage Five - Responding (Answering, Giving Feedback)


Listening in Interpersonal CommunicationStages of Listening (Cont.)Stage One - Receiving Analyze your style Do you - Focus Attention on Speakers Verbal & Nonverbal MessagesAvoid DistractionsFocus on Speaker, Not What Youll Say NextAvoid Interrupting


Listening in Interpersonal CommunicationStages of Listening (Cont.)Stage Two UnderstandingAvoid Assuming You Know What Will Be SaidRelate New Information to What You KnowSee Speakers Point of ViewAsk Questions for ClarificationParaphrase Speakers Ideas


Listening in Interpersonal CommunicationStages of Listening (Cont.)Stage Three Remembering Take NotesTape MessagesMemory is not ReproductiveMemory is Reconstructed


Listening in Interpersonal CommunicationStages of Listening (Cont.)Stage Four Evaluating (Judging)Resist Premature EvaluationGive Speaker Benefit of the DoubtDistinguish Facts from InferencesIdentify Speakers Biases and/or Prejudices


Listening in Interpersonal CommunicationStages of Listening (Cont.)Stage Five Responding (Type of Feedback)Support the Speaker with Back-Channeling (Responses made while speaker is talking)Express Support for SpeakerRespond Honestly Even in DisagreementOwn Your ResponsesProvide a Supportive Atmosphere Resist trying to fix


Listening in Interpersonal CommunicationStyles of ListeningEmpathic and ObjectivePunctuate from Speakers Point of ViewEngage in Equal, Two-Way ConversationsSeek to Understand Thoughts and FeelingsAvoid Offensive ListeningStrive to be Objective.


Listening in Interpersonal CommunicationStyles of Listening (Cont.) Nonjudgmental and CriticalKeep Open MindAvoid Filtering or OversimplifyingRecognize Own BiasesAvoid Uncritical Listening


Listening in Interpersonal CommunicationStyles of Listening (Cont.) Nonjudgmental and Critical Recognize FallaciesName-callingTestimonialsBandwagonAgenda-settingAttack


Listening in Interpersonal CommunicationStyles of Listening (Cont.)Surface and DepthFocus on Verbal and NonverbalListen for Content and Relational MessagesNote Statements that Refer Back to SpeakerDont Disregard Literal Meanings


Listening in Interpersonal CommunicationStyles of Listening (Cont.)Active and InactiveParaphrase Speakers MeaningExpress Understanding of Speakers FeelingsAsk Questions


Listening in Interpersonal CommunicationCulture, Gender, and ListeningConsiderCulture and Listening - Language and AccentsNonverbal Differences and Display RulesDifferences in Style Direct and Indirect SpeechAbsolute Truth and PolitenessHonesty and FeedbackGender Differences and Listening


the interpersonal communication

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feedbackcopyright allyn

knowsee speakers

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doubtdistinguish facts

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notestape messagesmemory

twoway conversationsseek