the intouch 360 process

w w w . i n t o u c h i n t e r a c t i v e . c o m | 1.877.727.5721

USA : 2100 Powers Ferry Road - Suite 110, GA-USA 30339-5014CANADA : 555 Plinquet Street - Winnipeg MB, CAN R2J 0G2

360 ° PROCESS +ENGAGE CUSTOM

ERS INTOUCH

INTOUCH creates interactive media and applications powered by

a single-minded focus – your customer. Our kiosk solutions are

specifically designed to enhance the customer experience by fully

captivating and engaging customers.

The INTOUCH 360process ensures that our kiosk solutions de-

liver the impact that’s needed to move your customer, move your

product and move your bottom line. Our INTOUCH 360 process

is designed to provide the best fit for your organization. INTOUCH

360 consists of a 3 phased approach:

+DESIGN PHASE

+ DEVELOPMENT PHASE

+ DEPLOYMENT PHASE

INTOUCHINTERACTIVEPRESENTS+OUR 360 ° PROCESS



1 2 3

The DESIGN PHASE begins by exploring innovative and creative

solutions that balance with each client’s practical business reality.

Focused on planning, architecture, analysis, design and project

delivery our design phase is led by a group of experienced profes-

sionals that share a passion for strategic problem solving, and a

pragmatic understanding of the balance required between solution

and business drivers to achieve realized business value.

At INTOUCH, we have grown a legacy and founded our business

success on the principle foundation that our kiosk solutions must

always be: practical, doable and real. This purpose is the primary

focus of our creative and strategic deliberations.

As such, the design phase of each project is used to specifically

define measurable objectives, functional requirements, data pro-

cesses and overall expectations. INTOUCH works closely with each

client team to ensure all needs have been properly addressed and

provide recommendations to take advantage of efficiencies and

generate business value.

+DESIGN PHASE

Our DESIGN Phase activties include:

• Business and market strategy

• Customer experience review

• Functional requirements gathering

• Content and navigation planning

• Graphic user interface wireframes and storyboarding

• Hardware consulting

• Focus testing

• Development and deployment planning

1+DESIGN



Our DESIGN Phase will:

• Clarify your business requirments and marketing goals

• Establish design criteria and metrics for success

• Visualize and determine functional and applications through

wire-framing and prototyping an envisioned solution

• I dentify ideal usability and customer experience through inter

face design navigation planning and storyboarding.

• Document your kiosk technology solution a manner that is easy

to read and understand

• Provide a development and deployment with clear activities

and deleiverables

We will enable you to:

• Facilitate communication and feedback between business

stakeholders and customers to establish usability and

functional requirments early

• Facilitate discussions with business and technology

teams to evaluate potential outcomes

• Visualize the solution early and accelerate development

in terms of the expected product

• Provide certainty on project delivery and cost

1+DESIGN



3

The DEVELOPMENT PHASE is where innovative technologies are

combined with sight, sound and motion to bring each experience to

life and transform the kiosk concept into reality. INTOUCH software

developers create the underlying framework for each application;

while our designers, animators and other multimedia specialists

infuse the functionality with emotional context.

This unique blend of talent integrates practical applications with

immersive content that draw consumers deeper into the experience

and connects them to the call to action

+ DEVELOPM

ENT PHASE

Our DEVELOPMENT Phase activties include:

• Graphics production

• Software development and integration

• Content development and creation

• Usability testing

• Quality assurance testing and fixes

Our DEVELOPMENT Phase will:

• Execute development of kiosk projects using well defined protocols,

tools, and metrics to ensure successful delivery

• Ensure project delivery that consistently meets and exceeds your

expectations


• Deliver a quality solution focused on results

2+DEVELOPMENT



In today’s competitive environment, you need to continually improve

your customer’s kiosk experience while managing operating costs. The

DEPLOYMENT PHASE addresses kiosk deployment initiatives and

post-deployment support ensuring reliability and consistency. These

are instrumental in ensuring your kiosk project’s success over time.

Proper planning for kiosk deployment and support services enriches

the customer experience by promoting consistency and standardization

across all kiosk locations.

+ DEPLOYMENT PHASE

Our DEPLOYMENT Phase activties include:

• Software installation

• Content integration

• Kiosk enhancements & revisions

• Usage metric & analytics

• Remote management

• Content management

Our DEPLOYMENT Phase will:

• Ensure successful rollout of your kiosk

solution to multiple locations

• Clarify how your kiosk is being used

• Keep kiosks up to date


• Ensure your organization is fully operarional and

your systems and processes are sustainable after

project delivery

• Build a Technology Roadmap to set the technology

direction for today and beyond

2+DEPLOYMENT

3



the intouch 360 process

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