the is model curriculum and offshoring: a call for revision

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The IS Model Curriculum The IS Model Curriculum and Offshoring: A Call and Offshoring: A Call for Revision for Revision Bruce White, Quinnipiac Bruce White, Quinnipiac University University Bill Tastle, Ithaca College Bill Tastle, Ithaca College

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The IS Model Curriculum and Offshoring: A Call for Revision. Bruce White, Quinnipiac University Bill Tastle, Ithaca College. Overview. Growth in Global IT Management (aka outsourcing / offshoring) Factors for Global IT Management IS2002 Curriculum Global IT Management and IS2002. - PowerPoint PPT Presentation

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Page 1: The IS Model Curriculum and Offshoring:  A Call for Revision

The IS Model Curriculum and The IS Model Curriculum and Offshoring: A Call for Offshoring: A Call for

RevisionRevision

The IS Model Curriculum and The IS Model Curriculum and Offshoring: A Call for Offshoring: A Call for

RevisionRevision

Bruce White, Quinnipiac Bruce White, Quinnipiac UniversityUniversity

Bill Tastle, Ithaca College Bill Tastle, Ithaca College

Page 2: The IS Model Curriculum and Offshoring:  A Call for Revision

Overview• Growth in Global IT Management

(aka outsourcing / offshoring)• Factors for Global IT Management• IS2002 Curriculum• Global IT Management and IS2002

Page 3: The IS Model Curriculum and Offshoring:  A Call for Revision

Global IT Management• Growing• Offshore outsourcing is frequently

as a cost saving for companies• Can involve significant overhead in

terms of managing / setting up• Need to be aware of cultural and

other issues

Page 4: The IS Model Curriculum and Offshoring:  A Call for Revision

Why Outsource1

1. Reduce and control operating costs2. Improve company focus 3. Gain access to world-class capabilities 4. Free internal resources for other purposes 5. Resources are not available internally 6. Accelerate reengineering benefits 7. Function difficult to manage/out of control 8. Make capital funds available 9. Share risks 10. Cash infusion

1 - From the Outsourcing Institute (1998)

Page 5: The IS Model Curriculum and Offshoring:  A Call for Revision

10 Factors for Successful

Outsourcing2

1. Understanding company goals and objectives 2. A strategic vision and plan 3. Selecting the right vendor 4. Ongoing management of the relationships 5. A properly structured contract 6. Open communication with affected individual/groups 7. Senior executive support and involvement 8. Careful attention to personnel issues 9. Near term financial justification 10. Use of outside expertise

2 - From the Outsourcing Institute (1998)

Page 6: The IS Model Curriculum and Offshoring:  A Call for Revision

Fjermestad- Eight Factors3

1. Alignment to business strategy2. Management support3. Culture4. Infrastructure5. Contracts6. Strategic partnership7. Governance8. Economics

3 -Fjermestad, Jerry, Jo Ann Saitta, “A Strategic Management Framework for IT Outsourcing: A review of the Literature and the Development of a Success Factors Model”, Journal of Information Technology Cases and Applications, 2005

Page 7: The IS Model Curriculum and Offshoring:  A Call for Revision

ACM President – skills needed

1. Sourcing methodology and processes2. Strategy development3. Project management4. Risk management5. Contract law6. Financial analysis7. Supplier selection and certification8. Relationship development.

Page 8: The IS Model Curriculum and Offshoring:  A Call for Revision

BUT …• The IS2002 model curriculum

doesn’t directly talk about managing Global IT activities.

• So – two questions:1. Do we need to include Global IT

management in the IS curriculum?2. If so, HOW???

Page 9: The IS Model Curriculum and Offshoring:  A Call for Revision

The first question• Do we need to include Global IT

management in the IS curriculum?

• We can’t just add courses to the IS Model curriculum. BUT … when do we add courses?

• We added IS2002.2 Electronic Business Strategy and IS2002.9 Design and Implementation in New Environments in 2002 (not in IS’97).

Page 10: The IS Model Curriculum and Offshoring:  A Call for Revision

Again …• Is outsourcing / offshoring / Global IT

management a serious enough topic that it needs to be in the model curriculum?

• Consider the recent discussion – including “The World is Flat” by Thomas Friedman.

• Consider our enrollments (with tongue-in-cheek comment “All the IS jobs are being outsourced to India”).

Page 11: The IS Model Curriculum and Offshoring:  A Call for Revision

Commentary:• As an IS educator, I think our

graduates need to be exposed to global IT management (aka outsourcing) – and the issues surrounding it.

Page 12: The IS Model Curriculum and Offshoring:  A Call for Revision

So … question 2 - HOW• How do we incorporate Global IT

Management into the curriculum?• Three options:

1. A new required course (IS2002.11??)2. Outside of IS (such as an international

business course) – with maybe an elective in IS

3. Incorporating the concepts in the rest of IS2002

Page 13: The IS Model Curriculum and Offshoring:  A Call for Revision

Option 1: A new course – IS2002.11

• While this might be the best approach (adding an entirely new course dedicated to outsourcing / Global IT management), not all schools can do this.

• To illustrate, our program is in an AACSB business school – and we just can’t add any more credits to our IS major.

Page 14: The IS Model Curriculum and Offshoring:  A Call for Revision

Option 2: Taught outside of IS

• We do have a business school requirement for an international business course.

• That is good – but may not be specific enough to address the IS outsourcing (and global IT management) questions.

Page 15: The IS Model Curriculum and Offshoring:  A Call for Revision

Option 3: Incorporate concepts into IS2002

• The authors suggest that you can incorporate the global IT management concepts into existing courses.

Page 16: The IS Model Curriculum and Offshoring:  A Call for Revision

Davis, Ein-Dor, King, Torzadeh topics

• Gordon Davis, Philip Ein-Dor, William King, and Reza Torzadeh made a list of topics that could be covered in a graduate program emphasizing global IT management.

• While their suggestions are more germane to graduate IS education, the authors will use it as a discussion starter.

Davis, Gordon B., Phillip Ein-Dor, William R. King, Reza Torkzadeh (2004), “Information Technology Offshoring: Prospects, Challenges, Educational Requirements and Curriculum Implications”, ICIS, 2004

Page 17: The IS Model Curriculum and Offshoring:  A Call for Revision

Davis, Ein-Dor, King, Torzadeh topics (part I)

• Change Management• Design Methodologies• Project Management• Business Processes• Consumer Relationship Marketing (CRM)• Data Warehousing• Database Administration• Database Systems Planning• Electronic Commerce• Emerging Technologies and Technology

Forecasting

Page 18: The IS Model Curriculum and Offshoring:  A Call for Revision

Davis, Ein-Dor, King, Torzadeh topics (part II)

• ERP Systems• Global Cultural Implications for IS • Globalization• IS Security• Management of Computer Personnel• Management of Telecommunications• Outsourcing• Systems Integration• Transborder EDI and Data Flows• Workflow and Collaborative Work

Page 19: The IS Model Curriculum and Offshoring:  A Call for Revision

Incorporating into IS2002

• The authors suggest that you can incorporate many (if not all) of the Davis (et. al.) list into IS2002 undergraduate education.

• We will now take you through each course of IS2002.

Page 20: The IS Model Curriculum and Offshoring:  A Call for Revision

IS2002.1- Fundamentals of IS

• Topics from Davis, Ein-Dor, King and Torkzadeh:– Global Cultural Implications for IS– Outsourcing– Globalization– (and many of the other topics to be

lightly introduced)

Page 21: The IS Model Curriculum and Offshoring:  A Call for Revision

IS 2002.2 – Electronic Business Strategy, Architecture and

Design • Transborder EDI and Data Flows

Page 22: The IS Model Curriculum and Offshoring:  A Call for Revision

IS2002.3 Information Systems Theory and Practice

• Topics from Davis, Ein-Dor, King and Torkzadeh:– Business Processes– Customer Relationship Marketing– Electronic Commerce– Design Methodologies– ERP Systems– IS Security– Management of Computer Personnel– Workflow and Collaborative Work

Page 23: The IS Model Curriculum and Offshoring:  A Call for Revision

IS2002.4/5 -Information Technology Hardware and System Software /

Programming, Data, File and Object Structures

• No specific outsourcing / offshoring concepts covered.

• Although IS2002.4 and IS2002.5 may not explicitly have outsourcing / offshoring concepts, there may be assignments and applications that relate to outsourcing and offshoring.

Page 24: The IS Model Curriculum and Offshoring:  A Call for Revision

IS 2002.6 – Networks and Telecommunication

• From Davis (et. al.)– Management of Telecommunications

Page 25: The IS Model Curriculum and Offshoring:  A Call for Revision

IS 2002.7 – Analysis and Logical Design

• Topics from Davis, Ein-Dor, King and Torkzadeh:– Business Processes– Design methodologies– Workflow and Collaborative Work

Page 26: The IS Model Curriculum and Offshoring:  A Call for Revision

IS 2002.8 – Physical Design and Implementation with

DBMS• Topics from Davis, Ein-Dor, King

and Torkzadeh:– Data Warehousing– Database Administration– Database Systems Planning– Systems Integration

Page 27: The IS Model Curriculum and Offshoring:  A Call for Revision

IS 2002.9 – Physical Design and Implementation in Emerging

Environment

• Emerging Technologies and Technology Forecasting

Page 28: The IS Model Curriculum and Offshoring:  A Call for Revision

IS 2002.10 – Project Management and Practice• Topics from Davis, Ein-Dor, King and

Torkzadeh:– Change Design– Project Management– Systems Integration– Workflow and Collaborative Work– (and as the capstone course, this implicitly

can incorporate many of the other topics)

Page 29: The IS Model Curriculum and Offshoring:  A Call for Revision

Suggestions / comments

• The authors suggest that with forethought, most of the important topics concerned with IS outsourcing (aka offshoring / global IT management) could be covered in the existing IS2002 model curriculum.

Page 30: The IS Model Curriculum and Offshoring:  A Call for Revision

More suggestions / comments

• As additional practical experiences for students, students in IS2002.10 Project Management could ‘manage’ students doing a development project in IS2002.4.

• This could be taken a step further with students in IS2002.10 at University A could ‘manage’ students at University B in IS2002.4

Page 31: The IS Model Curriculum and Offshoring:  A Call for Revision

And … a global experience.

• And … even further, students in IS2002.10 at University A in the United States could ‘manage’ students in IS2002.4 Development at University F outside the United States – so to really experience the global IT management experience.

Page 32: The IS Model Curriculum and Offshoring:  A Call for Revision

Conclusion• The authors have demonstrated that it

could be possible to incorporate the concepts and learning skills needed to effectively manage global IT systems.

• They suggest that further research into practical applications of such global skills might be beneficial to students and programs.

Page 33: The IS Model Curriculum and Offshoring:  A Call for Revision

Questions