the journey to itil expert (and trainer) – reflections, tips and encouragement, an itsm academy...
TRANSCRIPT
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The Journey to ITIL Expert (and Trainer)
Jeff Jensen
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About Taos
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Agenda
• Why ITIL• Why ITIL Expert?• How do you get to ITIL Expert?• My Journey• Next Step – Trainer• Trainer Why and How• Overall Lessons Learned• Next steps of the Journey
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Start with Why
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Why ITIL?
Source: Axelos White Paper – The Key Benefits of ITIL
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Why ITIL?
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Why ITIL Expert?
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Why ITIL Expert?
• As of 2013 (most recent Cabinet Office data):– 245,000 ITIL Foundation certificates issued– 50,900 Intermediate certificates issued– 4,500 MALC (ITIL Expert) certificates issued– ~ 1.4M total ITIL Foundation certified– ~ 25k total ITIL Expert certified
• Why?– Time– Cost– Commitment/Opportunity Cost– Market Value for Expert Cert?
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Why ITIL Expert?
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How do you get to ITIL Expert?
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What did I do?
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What next? Trainer
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Why? What do you gain by becoming a trainer?
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How do you become a trainer?
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What did I do and what have I learned?
• Went through ITSM Academy T3 program• Have taught 10 ITIL Foundation and six
Intermediate classes• Have four co-workers with enough credits to
take MALC, three more one class away• Teaching isn’t as easy as it looks• As beneficial if not more so for teacher than
the learners
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Overall lessons learned
• Take notes as you go – Running log– Key learnings
• Share what you are learning immediately– With as many people as possible– As fast as possible– Incorporate into VMGO ASAP (Balanced Scorecard)
• Must have senior level sponsorship– Cultural and structural change– Find ways to add immediate value– Translation from IT objectives to business objectives
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What’s next? And, of course, why?
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Final Thought